Welcome to Smart Services

Proactive.
Professional.
Passionate.
Committed to keeping your equipment running
at peak performance.

SERVICE MADE SIMPLE.

A Smart Start to Your Customer Success Network.
Ongoing Success. The Carestream Customer Success Network surrounds you
with a dynamic team of exceptional experts, with a single
With a Carestream Service Plan, you can protect
point of contact for easy and customized access to the right
your equipment investment, maximize system
people for every situation.
uptime and optimize performance. You’ll gain
the confidence that comes with coverage you can
count on for the future, without disruptions or
gaps, and at a remarkably affordable price. Our
plans ensure preventive and proactive care of your
Carestream system – with fast access to expert,
personal support through our Customer Success
Network. Plus, plans can be customized to your
needs and your budget.

With Carestream, you can count on service that

ensures your productivity and your peace of mind.

A Full Spectrum of Services For You.

Advantages at a Glance
• Optimized affordability and predictable service costs for years
to come.
Smart Planning
• Preventive, seamless care for products post-warranty.
A thorough review of your needs and documentation of activities
• Customized to your individual requirements and based on make our project management services indispensable for facilities
collaborative planning. of all sizes. As your single point of contact, our project managers
• Strong relationships with a network of experts, including local work closely with you to plan, organize, staff, and direct all project
and personalized service. tasks. These include:
• 24/7 connectivity to remote diagnostics and support. Technology Consultation
• We’re ready to help you analyze and plan your radiology
equipment purchases. We work with you to design and
implement the systems that best meet your workflow
needs – at the most cost-effective price-point.

Site Planning
• Building a new imaging room? Upgrading existing facilities?
We’ll provide everything from architectural schematics to
electrical requirements.

Professional Equipment Handling

• Whether you need installation of new equipment or relocation
of your imaging systems or lawful disposal of your older
equipment, we’ll handle it all.
DICOM Interoperability/Integrating the Healthcare
Enterprise (IHE) Services
• You need a radiology workflow providing interconnectivity
among all your systems. We can make that happen – so
information and images can be seamlessly shared throughout
your facility.
 CARESTREAM Smart Link
Smart Staff Get exceptional technical support – anytime, anywhere. Smart Link
is a remote monitoring and diagnostic solution that can track the
First-rate education can ensure the success of your department’s status of your digital equipment around the clock.
operation – especially today, when radiology is asked to image • With one secure connection, we can resolve issues quicker and
more patients, faster and with fewer resources. So whether you’re see when trouble is about to occur, keeping your system running
training your staff on a new system, orienting new employees or at top efficiency.
driving improvements to staff productivity, Carestream provides
high-quality training for radiology biomedical engineers, clinical
• Smart Link offers remote resolution connected to our call centers
engineers and partners – all in a variety of settings and formats: located throughout the world. One call to us initiates a global
resolution and escalation process to solve the problem fast.
• On-Site Applications Consulting helps optimize workflow
• Unlike other service providers, we deliver immediate access to local
and more efficient use of time.
engineers with many years of hands-on experience.
• Online Training delivers highly affordable, self-paced learning,
testing and tracking.
• Classroom Training at our Technology and Innovation
Centers features state-of-the-art equipment and a small
Smart Options
instructor-to-student ratio.
You can greatly enhance your capabilities and improve productivity
with optional products and services from Carestream.
Upgrades (Software/Hardware and Accessories)
Smart Support • Improve workflow and extend functionality with the latest
technology.
Service Agreements
Cassette Refurbishment
Take advantage of a Carestream Service Agreement, and rest •Extend the life of your CR technology and maintain image quality
easy with 100% OEM-certified parts and distribution centers
with expert repairs to CR cassettes.
located worldwide.
Printing Solutions and Diagnostic Image Certification
• We have one of the most extensive field and remote engineering • Make the most of your imaging value chain. We offer printer sales
organizations in the industry, with experience averaging 20+ years and services as well as diagnostic image certification.
per individual.
DIRECTVIEW Total Quality Tool
• Our service agreements enable you to be fully protected by •This tool provides an easy way to perform objective image tests
continuing your coverage for multiple years. and QC measurements on CR and DR systems.
• Agreements help control your costs, ensure better care for Time and Materials
patients and avoid department downtime. • Regardless of your service needs, Carestream is always available
on a time-and-materials basis to consult or help meet the needs
of your facility.
3
Superb Imaging Performance
Deserves Superb Service.
We'll keep your equipment running at peak efficiency.

A S M A R T E R W AY F O R W A R D .

Take a Closer Look at Our Service Agreements.

Choose the Plan the Fits You Best. Comprehensive Agreements
We’ll work closely with you to define your specific service needs, and
Our premium Comprehensive Service Agreements offer:
then provide the best solution to keep your equipment operating at peak
performance. Whether it’s 24/7 support or shared-risk coverage, we have • Uninterrupted availability.
a plan to meet your individual requirements and will help you choose the • Single point of contact and ownership for quick resolution.
appropriate amount of coverage for your facility. • Remote digital diagnostics, repair and monitoring through
one of our technical centers.
Parts & Phone • Factory-certified field service engineers.
Plans for
Comprehensive Biomedical
• Carestream-certified parts with global distribution, availability
Benefits
Plans Engineers and expedited delivery.
• Highest equipment uptime, so you can maximize patient
Remote Digital Diagnostics satisfaction and departmental performance.
Remote Repair and Monitoring
• Access to the best values in upgrades, accessories, training,
application support and options.
Repair and Preventive Maintenance Parts

Onsite Repair Labor Biomedical Agreements

To leverage and expand the current knowledge of your clinical
Escalation to Carestream Experts engineers or service team, engage with a partner who can
support your people, whatever their requirements. With
Single Point-of-Contact Resolution
coverage times to suit your budget and critical needs, you
will be able to:
Flexible Coverage Times
• Maintain predictable spending and limit exposure while
Optional Coverage Options ensuring uptime commitments.
• Obtain certified parts with global distribution, availability
Note: Flexible Agreements are also offered to help you limit your risk with and expedited delivery.
plans that provide a combination of the benefits above. • Have access to upgrades, accessories, training and applications
Support.

Flexible Agreements
Carestream’s Flexible Agreements can help you stretch your budget,
with plans that provide only the capabilities you require.
• Shared risk
• Labor only
• Limited calls

carestream.com

“Rx only”
© Carestream Health, Inc., 2018. CARESTREAM is a trademark of Carestream Health. CAT 9000528 9/18