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    Acronym Network Operations As A Service Product Summary

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    Andrew Paolucci
    Acronym offers a fully managed network operations as a service (NOS) that includes 24/7 monitoring and management of communications networks by experts in secure Network Operations Centres. They provide different tiers of service - Bronze includes event management, Silver adds incident management, and Gold adds change and problem management. Acronym's NOS aims to deliver uninterrupted network support and free up clients to focus on their core business.

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    Acronym Network Operations As A Service Product Summary

    Uploaded by

    Andrew Paolucci
    22 views2 pages
    Acronym offers a fully managed network operations as a service (NOS) that includes 24/7 monitoring and management of communications networks by experts in secure Network Operations Centres. They provide different tiers of service - Bronze includes event management, Silver adds incident management, and Gold adds change and problem management. Acronym's NOS aims to deliver uninterrupted network support and free up clients to focus on their core business.

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    Acronym-Network-Operations-as-a-Service-Product-Summary

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    Acronym offers a fully managed network operations as a service (NOS) that includes 24/7 monitoring and management of communications networks by experts in secure Network Operations Centres. They provide different tiers of service - Bronze includes event management, Silver adds incident management, and Gold adds change and problem management. Acronym's NOS aims to deliver uninterrupted network support and free up clients to focus on their core business.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views2 pages

    Acronym Network Operations As A Service Product Summary

    Uploaded by

    Andrew Paolucci
    Acronym offers a fully managed network operations as a service (NOS) that includes 24/7 monitoring and management of communications networks by experts in secure Network Operations Centres. They provide different tiers of service - Bronze includes event management, Silver adds incident management, and Gold adds change and problem management. Acronym's NOS aims to deliver uninterrupted network support and free up clients to focus on their core business.

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    © All Rights Reserved
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    of 2

    M A N A G E D IT

    N E T W O R K O P E R AT I O N S
    A S A S E RV I C E

    Get fully managed network


    operations, 24/7
    Let Acronym take care of your day-to-day network OUR NETWORK OPERATIONS AS A SERVICE
    operations, so you can focus on what you do best. Not (NOS) OFFERING INCLUDES:
    only will you save on infrastructure and labour costs; you’ll
    also rest easy knowing our experts are monitoring and • NOC service desk staffed with highly trained networking
    managing your network, around the clock. professionals and technologists

    CONTINUOUS, UNINTERRUPTED • Highly secured, redundant Network Operations Centres


    SERVICE DELIVERY providing infrastructure support

    If you’re in telecommunications, financial services, • Customizable Mean Time to Repair objectives


    transportation, government, energy or the healthcare
    • Information Technology Infrastructure Library
    sector, you need to provide “always-on” services. That’s
    (ITIL)-based processes
    exactly why we’re here.

    • Monitoring, management and reporting of


    For decades, we’ve provided Hydro One with custom-
    communication services and infrastructure
    built, utility-grade telecommunications infrastructure,
    monitoring and management for its mission-critical data
    • Support for a broad range of hardware platforms
    communications. And we’re extending these services to you.

    With our fully secured Network Operations Centres


    (NOCs) – staffed 24/7 by experts trained in event,
    incident, change and problem management – we deliver
    unparalleled monitoring, management, repair and reporting
    of high-performance communications networks.

    Your network is in expert hands.


    CHOOSE FROM THREE LEVELS OF MANAGED SERVICES TO MEET YOUR ORGANIZATIONAL NEEDS:

    SILVER GOLD
    BRONZE Includes everything in the Bronze Includes everything in the Silver tier, plus Change
    tier, plus Incident Management Management AND Problem Management

    EVENT MANAGEMENT INCIDENT MANAGEMENT CHANGE MANAGEMENT PROBLEM MANAGEMENT

    Acronym leverages Should an incident occur When a planned event When problems, chronic
    industry-leading where service is disrupted that affects the network events or performance
    Operational Support or fails to deliver promised and/or technology occurs, issues arise, Acronym
    Systems (OSS) to provide performance (outside of Acronym helps to identify, investigates, isolates
    24/7 monitoring of your a planned or approved document and manage and mitigates, using
    communications network. change), Acronym’s NOCs the change in accordance advanced-level network
    This ensures we’ll quickly manage the entire incident with the Service Level analysis and management
    detect any change of from point of detection Agreements (SLAs) and to provide performance
    state to a component of through to resolution. industry best practices. and security.
    your network.

    SERVICES INCLUDE: SERVICES INCLUDE SERVICES INCLUDE SERVICES INCLUDE


    • Advanced network EVERYTHING IN THE EVERYTHING IN THE EVERYTHING IN THE
    and alarm monitoring BRONZE PACKAGE, PLUS: SILVER PACKAGE, PLUS: SILVER PACKAGE, PLUS:
    and OSS • Incident detection, • Managing vendor and • Problem isolation
    • 24/7 geo-redundant prioritization and internal scheduled and “work-around”
    NOCs with expert-level documentation changes development to
    staffing and call • Communication with key • Handling change tickets mitigate effects
    centre support stakeholders and regular • Service impact analyses • Investigation and
    • Customized process updates resolution of
    • Outage notification detected issues
    interaction and incident • Remote troubleshooting based on SLAs
    notification and fault isolation • Identification of
    • Participation in customer recommended software
    • Dispatch of field staff change advisory boards and/or hardware
    • Coordination of site • Creation and scheduling upgrades
    access of changes to implement • Documentation of
    • Coordination of vendors corrective actions implementation plans
    and service providers • Approval of scheduled
    per SLA • Root cause and
    changes trend analyses
    • Escalation management • Change reporting
    • Service restoration

    DID YOU KNOW?


    As part of a fully integrated, end-to-end solution, Acronym also offers 24/7 network installation, repair and maintenance
    through Field Operations as a Service.

    To learn more about Network Operations as a Service,


    1.866.345.6820 Join our mailing list SIGN UP
    contact us at: [email protected]

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