41-293 Service Brochure

GLOBAL
SERVICE
PROGRAM
Field service
Commissioning
Health check / proof test / validation
Troubleshooting
Remote services
Training
Tech support
Repair services (RMA)
Extended warranty
Experts
A NEW SUPPORT STRATEGY
FOR LEVEL AND FLOW CONTROLS
MAGNETROL’s Global Service Program (GSP) is devised for today’s world;
one that grows more competitive, and one whose industries are looking
for innovative strategies that allow peak lifetime performance of all level
and flow controls. The process instruments our customers depend upon
rapidly evolve. They grow more complex as they become more advanced,
and are increasingly subject to new safety and environmental requirements.
Not surprisingly, services are needed to support these products in their
setup and maintenance. Customers are also looking for support in attaining
the technical autonomy necessary to gain the maximum benefit from
these products. Many customers prefer support services be more proactive
in managing instrumentation over its entire lifetime.
Magnetrol, GSP gives you the support you need.

Our package includes:
• Focused assistance when and where you need it most – at key mile-
stones in your product’s life cycle.
• A variety of flexible service products suited to your business’ nature and
plant culture.
• Increased instrument efficiency, leading to increased uptime, reduced
cost of ownership, and maximized return on investment.
• Service and support for your Magnetrol product by factory certified
professionals.
• Efficient calibration / configuration / start-up assistance.
• End user training.
• Maintenance and repair support.
• Future enhancements, retrofits and replacements.
Our expert service will also allow you to use our devices as effectively as
possible, integrating them in to your existing processes and enhancing
plant efficiency.
FIELD SERVICE
Global coverage and local presence
Our support is global in scope, yet local in
its implementation and we position our
service teams as close as possible to our
clients. Local support teams are effective
business partners bringing greater
familiarity with customers’ needs born of
close working relationships.
Our field service team consists of qualified, experienced factory certified

engineers and technical personnel. They are trained to provide you with
worldwide field support tailored to your needs.
In addition to their application and industry expertise, they are also true
experts in our device technologies, have the necessary qualifi-
cations (Offshore, VCA,…) and are committed to helping you
get the most from our solutions.
All our service representatives have access to our

online database allowing them to gather,
input and exchange information through
a secure and interactive knowledge
resource. Putting customer status,
service history, installation, opera-
tion and application information
at their fingertips gives our ser-
vice technicians the ability to
process your service needs
faster and with pinpoint
accuracy.
Our Service program offers:
Commissioning & Start-up Assistance
Even the best-engineered level and flow instrument must be configured
and commissioned correctly to ensure optimal performance. That’s why
many customers turn to the factory certified commissioning experts at
Magnetrol for their setup needs. Our commissioning and start-up services
are available worldwide, whether it’s one instrument or an entire facility; or
the commissioning is for new devices or those returning to service.
With their vast application knowledge, our service experts can help you
optimize product performance in your specific application.
Our experts will:
Set up all instrument configuration parameters.

Verify the performance of the device and provide device configuration
and diagnostic info.
Increase instrument efficiency by achieving maximum accuracy and
dependability, which leads to increased uptime and safety.
Monitor, test and evaluate the function of the newly installed
instrumentation.
Verify the correct installation of the instrumentation on the vessel or bypass
chamber.
Provide training for your technical and engineering staff on
optimal use and maintenance of the device.
“Commissioning assistance will give you an additional benefit –

we will automatically add one year to your instrument’s product warranty.”*
* Consult factory for applicable conditions

Periodic Health Check / Validation Services
Our validation services target highly-specialized, periodic safety and

operational reviews mandated by specific industries. Proof testing for Safety
Instrumented Systems (SIS) ensures level controls are operational and
perform according to designated Safety Integrity Levels (SIL). Automated
overfill protection controls require periodic verification of the function
and integrity of the system, supported by documentation showing that
scheduled system reviews were conducted.
For Life Sciences Instrument Validation, we can also assist you in

the development of IQ/OQ documentation, generate and document
conformance reports, and perform calibration verifications.
Troubleshooting
Whether a sudden emergency arises, or an instrument’s performance

has noticeably changed, our experts can be deployed around the
globe to provide expert troubleshooting. They’ll diagnose, make
adjustments or repairs and, if needed, order parts and schedule
a replacement. With the aid of historical customer data gleaned from
our database, and by using special tools and
advanced diagnostic and configuration software,
our certified field service representatives are
dedicated to getting you back to optimum
performance as soon as possible. Magnetrol field
service representatives can be called upon at
any time, from product
recommendation to
product replacement.
Remote Services
Effective support for level and flow controls is fundamental to the success
of oil and gas platforms, Floating Production Storage and Offloading (FPSO)
systems, and LNG transport and terminal vessels. Our Magnetrol certified
offshore service representatives are experienced with the applications, work
environments, and safe work practices associated with oil and natural gas
exploration, extraction, and production.
Our representatives will provide support for offshore facilities and other remote
locations on either a short- or extended-term assignment basis.
TRAINING
An investment in the future of your business
Detailed technical training of your engineering and technical staff conducted

at your site, a location of your choice or at a Magnetrol facility.
Our industry experts will take the time to understand your specific needs
around training, linking technology knowledge to your applications. Covering
technology insights, configuration, diagnostics and troubleshooting
both through classroom and hands-on workshop using real-world demo
equipment.
The training is meant to be interactive and can be tailored to your needs; both
from a content as well as from a timing point of view.
A standard training session typically covers
• Principle of operation
• Device features
• Installation
• Diagnostics
• Calibration/Configuration
• Proactive maintenance & troubleshooting
• Live demo and hands-on
TECHNICAL SUPPORT
Magnetrol specialists whenever and
wherever needed – all around the world
We are not just a manufacturer and supplier; we partner

with our customers and use all our resources to provide
solutions that meet your specific needs.
Keeping your instrumentation technology running

smoothly calls for information and expertise that’s there
whenever and wherever you need it. Phone or email-
based support is one of the fastest means of offering
support to our customers around the world. Factory
certified service representatives assist customers with
configuration, calibration, and troubleshooting issues.
They can initiate a spare parts order on an emergency
basis.
When you want the fastest and most comprehensive
technical assistance, a call to the Magnetrol dedicated
service support line will help you meet your objectives.
If you feel real-time group interaction is the best means of addressing

a service concern, Magnetrol can arrange an online meeting that opens
up collaboration to multiple participants. Users can show a PowerPoint®
presentation, review a PACTware™ curve, or share other documents online.
Because of the power of visuals, guesswork can be eliminated from product,
program or application issues. Participants who don’t have access to a
computer can join in on their phones.
RMA - REPAIR SERVICES
To protect your equipment and systems against
long downtime, our competent repair and service
team is at your disposal.
If you believe that one of your devices is not working

optimally, or you just want to have a functional
check or a root-cause analysis of the device, please
do not hesitate to contact us. Contact our technical
support team prior to returning a unit. They will
help determine the necessary steps for service.
EXTENDED WARRANTY
Extended warranties have proven
themselves to be an economical
approach to equipment maintenance
that further lowers the long-term
cost of ownership, and keeps your
Magnetrol controls operating at their
best-in-class performance levels.
Talk to your Magnetrol service

Our extended warranty program representative about your options in
includes the same terms and this ultimate product protection plan.
conditions as our manufacturer’s For specific requests on the extended
warranty but in one-, two- or warranty program, check with your
three-year-term extensions. Magnetrol sales representative.
EXPERTS
Your industry is our expertise
Our extensive industry and application expertise is a key value of Magnetrol.

Our qualified service representatives bring a combination of deep industry
knowledge and expert perspectives which we gladly share with our
customers.
We have built our expertise through extensive

hands-on experiences across different industries,
applications and geographies.
We deliver best-in-class service and maintain
technical excellence through two processes:
A rigorous, ongoing certification key

elements;
A vast knowledge base−our technical

global database.
This searchable database is dynamic and

continuously updated with new product,
customer and service case information.
It allows our service representatives (and
those in Engineering and Product Marketing)
to securely gather, input, and exchange
information through an interactive, up-to-
date knowledge resource.
In our mission to be your first call when

performance matters, we strive to strengthen
your business through our products and
services.
CORPORATE HEADQUARTERS
705 Enterprise Street Aurora, Illinois 60504-8149 USA
Phone: +1 630.969.4000, [email protected]
EUROPEAN HEADQUARTERS
Heikensstraat 6 9240 Zele, Belgium
Phone: +32 (0)52.45.11.11, [email protected]
magnetrol.com
orioninstruments.com
Copyright ©2019 Magnetrol International, Incorporated
Bulletin: 41-293.1 Effective: October 2019

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GLOBAL

Magnetrol, GSP gives you the support you need.

Our field service team consists of qualified, experienced factory certified

All our service representatives have access to our

Our experts will:

Set up all instrument configuration parameters.

“Commissioning assistance will give you an additional benefit –

* Consult factory for applicable conditions

Our validation services target highly-specialized, periodic safety and

For Life Sciences Instrument Validation, we can also assist you in

Whether a sudden emergency arises, or an instrument’s performance

Detailed technical training of your engineering and technical staff conducted

A standard training session typically covers

We are not just a manufacturer and supplier; we partner

Keeping your instrumentation technology running

If you feel real-time group interaction is the best means of addressing

If you believe that one of your devices is not working

Talk to your Magnetrol service

Our extensive industry and application expertise is a key value of Magnetrol.

We have built our expertise through extensive

A rigorous, ongoing certification key

A vast knowledge base−our technical

This searchable database is dynamic and

In our mission to be your first call when

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