AP BR 1018 Dematic Customer Service Solutions
AP BR 1018 Dematic Customer Service Solutions
AP BR 1018 Dematic Customer Service Solutions
Dematic works with you to ensure you get the best possible
performance out of your system throughout its life, with a
comprehensive range of service and support solutions.
your ongoing system and training needs. System performance assessment and audits
Tailored service packages to meet
your needs in the most effective and Our comprehensive service plans offer
economical way support at the level you need. No two Project
Handover
systems are the same and your requirements
Protection of your investment by
will be unique to your business. That’s
maximising the productivity of your
why we will combine any of our service Main
system throughout its lifecycle tion Warra tena
options to create a tailored plan to suit a nty nc
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your individual business needs. er Se
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highly trained, specialist technicians
In this brochure you will find all you need
Proactive planning to minimise 24/7
Parts and Lo
to know about the support we offer, from
downtime with preventative National
emergency service and 24/7 technical phone
Agree entia
Support
Resid
maintenance and anticipation of future support, right through to on-site maintenance
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needs through ongoing operational to support your operational needs.
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Minimise risk by having correct, quality hnical Support
parts available when you need them
Field Service and Support
Maximise uptime, minimise downtime
Modern materials handling systems, software and hardware Qualified field technicians with
hardware and software knowledge
are highly reliable, but our experience has shown time and again
that preventative maintenance and proactive support pays for Maintenance and upgrades
scheduled to fit with your
itself by maximising productivity and reducing running costs and
operational lifecycle
system downtime.
Configuration management of
your software and hardware
Maintenance Agreement
We provide expert maintenance and support
for all your hardware such as printers, scanners, Term agreements
voice terminals, Pick-to-Light, sort controls and Performance based
PLC hardware.
Spare parts management
Warranty support
Reporting
Residential Services
Ongoing, on-site support
Services
A Residential Services Agreement can provide
a cost-effective alternative to existing resources Maintenance management
or recruiting new internal resources. We will
On-site maintenance teams
select and train a dedicated team of Dematic
Preventative and corrective maintenance
technicians who will work as part of your team,
on your site. The number of people in the team, Planning and scheduling
their working hours, scheduling and areas of Software and IT support
specialisation can be tailored to your needs.
Hotline support
Parts management
It’s one of the best ways to protect your
investment, as the cost of contracting staff to Regular reporting
Computerised maintenance
Dematic takes full responsibility for providing
management systems
routine, corrective or emergency maintenance,
Early Warning System
as well as troubleshooting and technical support
on a day-to-day basis. Maintenance costs, Performance monitoring and reporting
Team size, working hours and including labour, downtime and parts, can
skills tailored to your needs be tracked, measured and reported against
efficiency goals and productivity targets.
Can reduce unscheduled downtime
to give you a competitive edge
Support inventory
Dematic Spares
Available around the clock
Warranty support
Dematic has installed systems throughout
Australia and New Zealand for more than 40 Warehouse setup
The local team can advise you on the correct Controls equipment
parts holding and even set up your warehousing Scanners and printers
system if required. Pick-to-Light equipment
Safety systems
Upgrades can often be quicker and less
expensive to perform than complete
installations. Updated controls, software and
mechanical components are available, and they
may be all that’s needed to increase operating
efficiency to meet your current requirements.
6
Dematic Pty Ltd
24 Narabang Way
Belrose NSW 2085
Australia
T +61 9486 5555
F +61 9486 5511
[email protected]
www.dematic.com.au
Dematic
Service centre
locations