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SAMPLE SURVEY-QUESTIONNAIRE

This paper, sample survey questionnaire, is for reference purposes only for those students who are having hard times in creating their survey questionnaire for their case study.

SURVEY QUESTIONNAIRE Dear Respondent, As part of our internship at the _______________________________________ Registrar’s Office, we are working on a case study on the “SMS: An Edge to Provide Excellent Services at School Registrar’s Office”. May we request to kindly answer the questions in this survey questionnaire. The information that will be gathered in this survey will remain confidential. Thank you for your cooperation. Researchers NAME (optional) : _________________________________________________________ Part I. Direction: Put a check mark () on the box of your answer. Please select the category that best describes your role in relation to ___________________________________________________. Administrator Parent Student Alumnae/Alumnus/Previous Student Staff Teacher Faculty Others (please specify) ________________ How often have you interacted with registrar’s office? Frequently Casually Seldom Never Approximate date of most recent used (format MM/DD/YYYY)____________ What was the reason for you to contact the Registrar’s Office? Change of grades Change of major Adding/dropping Class schedule Course scheduling Update student records Authentication of documents Degree verification Diploma Registration Grade submission Transfer credit inquiry Graduation Transcript Withdrawal Part II. Direction: Please indicate your level of satisfaction with the service you received in the Registrar’s office compare before by completing the following questions. Put a check mark () on the box of your answer. With the use of School Management System in the registrar’s office… Extremely Agree Moderately Agree Slightly Agree Neutral Slightly Disagree Moderately Disagree Extremely Disagree I was served in a reasonable period of time. Immediate and accurate in releasing requested documents. Timely posting of grades in every term/semester. Easy access and monitoring of the enrolled subjects. Easy and accurate monitoring of grades. Fast and efficient enrolment process. Overall, I was satisfied with the service provided by the registrar’s office using School Management System compare to manual process. God bless!