Process Layout Final
Process Layout Final
Process Layout Final
Healthcare
Process Layout in Hospitals
High variability among patients
Groups types of processes to provide
flexibility
Weigh both quantitative & qualitative factors
Hospitals
Separate departments: Intensive care,
Entrance - U I O A X U O O
Waiting - E E O E X U O
area
Discharge - E U X U A A
counter
Dispensary - U O X E I
Reception - U U O O
ICU - U X O
Gift Shoppe - U U
Cashier - I
Pharmacy -
Factors for Closeness
Whether similar equipment or facilities are
used or similar work performed
Sharing the same personnel, records &
communication
Sequence of workflow
Unsafe or unpleasant conditions
Quantitative Measure - Trip Matrix
Entran Waitin Dischar Dispens Recepti ICU Gift Cashier Pharma
ce g area ge ary on Shoppe cy
counter
Entrance - 8 1 3 80 1 2 5 6
Waiting - 30 27 11 45 2 14 8
area
Discharge - 43 5 0 2 95 56
counter
Dispensary - 5 9 0 49 21
Reception - 4 9 13 8
ICU - 6 32 28
Gift Shoppe - 9 6
Cashier - 18
Pharmacy -
Hospital Layout - Level 0
Hospital Layout - Level 1
Conclusion