Revisit Intention

The present study empirically explores a theoretical model of co-creation, technological innovation, guest satisfaction and guest revisit intention. For meeting the objectives of the study data was collected using a self-administered questionnaire from 341 customers visiting luxury hotels in Jammu and Kashmir using a non-probability convenience sampling technique. Structural equation modeling has been used to test the relationship between hypotheses. The findings suggest that there is a positive relationship between co-creation, technological innovation, guest satisfaction and revisit intention. It was found that co-creation and technological innovation have a positive influence on the potential decisions and morale of guests to revisit the same hotel again and again in the future period. The direct relationship between guest satisfaction and revisit intention was also examined. The study is confined to the customers visiting luxury hotels in Jammu and Kashmir. Future studies can widen the circle of study to other states and may add more antecedents and outcomes to co-creation and technological innovation for better results.

This paper discusses the role of sustainable tourism development on tourist revisit intention. In this case, the study was conducted in the city of Medan (Indonesia) and Negeri Sembilan (Malaysia). The method used in this study was the Structural Equation Model (SEM) and the data were analyzed with AMOS 22 software. The purpose of this research is to know the factors affecting the desire of tourists to revisit intention to tourist destinations. Thus Governments and key stakeholders can implement the strategies and policies needed to increase tourists ' visits. The results showed, out of the seven variables affecting the revisit intention (RI), there were two statistically insignificant variables, such as economic aspect (B) and socio-cultural aspects (C) variables. In addition, there are two variables that negatively affect the revisit intention (RI) namely the management aspect variables (A) and environmental aspects (D) and both statistically have a significant influence.

In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions (like local transport, accommodation, cleanliness, hospitality, different activities, airport, language communication services) on the tourist intention to revisit, via the mediating role played by tourist satisfaction, in UAE’s tourism industry. For this purpose, the researchers distributed 700 questionnaires amongst the international tourists visiting Dubai. 565 of the 700 (i.e., 80.71%) of the valid tourist questionnaires were returned. Results indicated that the study constructs were very reliable and displayed the convergent and discriminated validity. Thereafter, the researcher carried out the SEM for testing all research hypotheses. The findings have supported all the study’s hypotheses (direct and indirect relationships). The destination marketers, planners and managers must investigate all dimensions for developing...

In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions
(like local transport, accommodation, cleanliness, hospitality, different activities, airport, language communication services) on the tourist intention to revisit, via the mediating role played by tourist satisfaction, in UAE’s tourism industry. For this purpose, the researchers distributed 700 questionnaires amongst the international tourists visiting Dubai. 565 of the 700 (i.e., 80.71%) of the valid tourist questionnaires were returned. Results indicated that the study constructs were very reliable and displayed the convergent and discriminated validity. Thereafter, the researcher carried out the SEM for testing all research hypotheses. The findings have supported all the study’s hypotheses (direct and indirect relationships). The destination marketers, planners and managers must investigate all dimensions for developing better marketing and operational strategies. Finally, theoretical and managerial implications were discussed.

Th is study investigates the infl uence of hotel attributes on satisfaction of 119 international tourists visiting to Nepal. It further analyzes the eff ect of satisfaction from hotels on revisit intention and recommendations by international tourists.119international tourists visiting to Nepal participated in the study. Correlation and multiple regression analyses were conducted to test hypotheses. Our result shows that among various hotel attributes, service quality and room & front desks plays signifi cant role in satisfaction of international tourists. Th e other attributes like security, business facility, value, food and recreation and security were found to be insignifi cant. Furthermore, satisfaction was found to be signifi cant predictor of both attitudinal loyalty i.e. intentional loyalty and behavioral loyalty i.e. revisit intention. Th ere are lots of practical and research implications of the fi ndings like it's a lesson for Nepal Tourism Board, Hotel Association Of Nepal and other related stakeholders. It guides them as where to focus their energy in terms of generating satisfaction and loyalty from international tourists in case of hotel service.

Since Melaka is positioned as Historical City inaugurated by UNESCO in 2008, the study suggests unique image as a new component of image associations. A number of overseas tourists were selected as samples . Results showed that unique image was significantly constructed and affected by cognitive and affective evaluations. Cognitive evaluation was significantly affected by the types of information source, while affective evaluation was affected significantly by social psychological motivations. The research proves that Melaka has fulfilled the requirements to differentiate the city as a unique tourist destination. The positioning of Melaka as truly Malaysia and World heritage should be translated into the rational benefit of encountering unspoiled historical side and multi-racial living cultures. Positive unique image creation leads to intention to revisit and recommend others experiencing the world heritage and history of Melaka.

Destination image is widely accepted as an important aspect of successful tourism development and marketing of destinations. This research, therefore, seeks to investigate how experiences at a South African international airport influence travellers' image of South Africa as a tourist destination and their willingness to revisit the country. The study adopted the positivist philosophy, where it was quantitative nature. Participants were randomly selected through convenience sampling on-site at the airport. Findings of the study revealed that cognitive destination image, affective destination image, and conative destination image all have a direct and positive influence on a tourist's intention to revisit a destination. The main contribution of the study was that cognitive destination image (pre-conceived ideas about a destination) had the most influence on a traveller's intention to revisit that destination. This implies that tourism organisations and airport management companies in South Africa have to focus more on marketing the country as a travel destination in the home countries of those travellers before they visit South Africa.

The tourism industry is easily influenced by external events such as global political disputes, diplomatic relations, natural disasters, outbreaks of disease, and economic crisis. This vulnerability negatively affects the economies of underdeveloped countries whose main incomes come from tourism. The purposes of this study were to determine the risk level perceived by the tourists visiting Alanya County, Antalya, during their stay and to determine how their revisit intention is being affected. This study examined the views of 559 tourists visiting Alanya during July 2010 to August 2010. Correlation and regression analyses were applied to evaluate perceived risk levels about Alanya
and the effect on revisit intention. As a result of the study, several important risk dimensions were determined and it was shown that some of them were affecting their revisit intention.

Cet article revient sur la réalisation, il y a vingt ans, d’un documentaire consacré à plusieurs familles de néo-ruraux installées dans la Creuse. Allers-Retours à la Terre est un film qui traite de la transmission, à travers les trajectoires sociales des enfants de ces néo-ruraux qui accédaient alors à l’âge adulte. Vingt ans après, l’évolution du regard sur le legs idéologique des utopies inspirées par mai 68, ainsi que l’évolution de mon propre regard de chercheur, m'invitent à réexaminer ce film et l’enquête qui l’a nourri, guidé par les propositions stimulantes du concept de « revisite ethnographique ».

This article tells about the making of a documentary film dedicated to the « back to the land » phenomena in rural France (in Creuse, Limousin region). Allers-retours à la terre (« Back and Forth to the Land) is a film about familial transmission, and tells about the trajectories of the children of this movement from the 1970’s, who were then becoming adults. Twenty years later, our perception, but also the realities of this utopian movement fuled by May 68, have deeply changed. The article reexamines the film and the fieldwork which supported it, inspired by Michael Burawoy’s concept of «ethnographic revisits».

The tourism industry is easily influenced by external events such as global political disputes, diplomatic relations, natural disasters, outbreaks of disease, and economic
crisis. This vulnerability negatively affects the economies of underdeveloped countries whose main incomes come from tourism. The purposes of this study were to determine
the risk level perceived by the tourists visiting Alanya County, Antalya, during their stay and to determine how their revisit intention is being affected. This study examined the views of 559 tourists visiting Alanya during July 2010 to August 2010. Correlation and regression analyses were applied to evaluate perceived risk levels about Alanya and the effect on revisit intention. As a result of the study, several important risk dimensions were determined and it was shown that some of them were affecting their revisit intention.

ÖZ Bu çalışma ile Likya Yolu'nu yürüyen turistlerin demografik özellikleri, seyahat motivasyonları, genel memnuniyet düzeyleri ve geleceğe yönelik davranışsal niyetlerinin belirlenmesi amaçlanmıştır. Araştırma kapsamında veriler, kolayda örneklemi yöntemi tercih edilerek Mart-Nisan 2014 döneminde Likya Yolu'nu yürüyen turistlerden anket formu aracılığıyla toplanmıştır. Söz konusu anket formu turistlerin seyahat motivasyonlarını, memnuniyet düzeylerini ve demografik özelliklerini belirlemeye yönelik ifadelerin yer aldığı üç bölüm olarak tasarlanmıştır. Alan araştırması sonunda 407 geçerli ankete ulaşılmıştır. Hipotezleri test etmek için yapılan korelasyon ve regresyon analizleri sonucunda; Likya Yolu'nu yürüyen turistlerin seyahat motivasyonlarının sosyalleşme ve kendini gerçekleştirme, bağımsız seyahat etme, dünyayı tanıma, deneyim arayışı ve sakinlik arayışı olarak incelenebileceği tespit edilmiştir. Ayrıca sosyalleşme ve kendini gerçekleştirme motivasyonunun turistlerin genel memnuniyet düzeyini pozitif olarak etkilediği; genel memnuniyet düzeyinin ise turistlerin tekrar ziyaret etme ve tavsiye etme niyeti üzerinde negatif bir etkiye sahip olduğu belirlenmiştir. ABSTRACT This study aims to determine the demographics, travel motivations, general satisfaction levels and future behavioral intentions of the tourists walking The Lycian Way. The data collected in the scope of the study were obtained from the tourists who walked in The Lycian Way in the March-April 2014 period by using the convenience sampling method with the questionnaires. The questionnaires were designed to determine the travel motivations, satisfaction levels and demographic characteristics of the tourists in three parts each of which containing expressions to define the abovementioned properties. At the end of the field study, 407 valid questionnaires were attained. As a result of the correlation and regression analyses; performed to test the hypothesis, it has been determined that the travel motivations of the tourists walking in The Lycian Way could be examined under the titles such as socializing and self-realization, traveling independently, knowing the world, searching for experience and quietness. It has also been determined that socializing and self-realization motivation affects the general satisfaction level positively. It has been observed that the general satisfaction level has a negative effect on the intention of revisiting the same place and on the intention of recommending it to other people.

Tourism is a fast-growing industry in Sri Lanka. In that case stakeholders of the tourism industry act a major role of developing sustainable tourism industry within the island. When considering about the stakeholders of the industry tourist guides take important place. But sometimes when they are operating their performance to achieve their targets while developing the sustainable tourism in sri lanka they have to face many issues. As well as there are many problems in the performances of tourist guides in Sri Lanka. Then collected the data to understand the relationship among tourist guide performance, tourist satisfaction and tourist revisit intention with a survey; questionnaire. Tourist guides performance are described using two major skills called Intrapersonal servability and interpersonal servability with organizational skills. Then questionnaires were given to 150 respondents from tourists who visit Sri Lanka. Finally, three intrapersonal servability skills including appearance, work attitude and communication skill as well as four interpersonal servability and organizational skills including empathy, solving problem skill, organization skill and entertainment introduction skill were identified as the factors that have significant and positive relationship with tourist satisfaction. Furthermore, identified that all above skills besides empathy have significant and positive relationship with tourist revisit intention also.

Ecotourism is one of the major motives in tourism development through this advancing digitalized world. Moreover, the government is looking forward to seeing an opportunity to enhance attractiveness of ecotourism creation through the Visit Truly Asia Malaysia 2020 initiative. Furthermore, the sustainability of destination image should be established in a way that significantly increases the revisit intention of tourists. This study is to examine the relationship between the functional characteristics of destination image and revisit intention, namely, natural and historical attractions, entertainment and tourism activities, and tourism infrastructure as well as price and value. A total of 283 respondents comprising tourists both local and foreign tourists visited Gunung Mulu National Park, Gunung Gading National Park, Bako National Park, Kubah National Park and Niah National Park in Sarawak, Malaysia took part voluntarily in this study. In the evalutation of the developed model, WarpPLS 7.0 was implemented based on path modelling and bootstrapping to obtain the estimation of standard error and p-values. Interestingly, the findings revealed that only price and value had a significant positive impact on tourists’ revisit intention, whereas no significant impact found among natural and historical attractions, entertainment and tourism activities, and tourism infrastructure. Implications of these results will be further discussed.

Tourist satisfaction, destination recommendation and tourists’ revisit intention constitute crucial issues of tourism development and have drawn the attention of tourism researchers and practitioners worldwide.The aim of this paper is to investigate the factors that influence tourists’ intention to revisit a destination and recommend it to family and friends.To achieve the above aim, the authors conducted a primary research, using a self-completed questionnaire, which was distributed to a random sample of 305 Turkish tourists on the Island of Chios, Greece.The research indicated that the visit frequency, the perceived value and the tourist satisfaction associated with specific destination attributes (tourism services, gastronomy, local culture and friendliness) have positive effects on tourists’ intention to revisit and recommend the destination.Multiple regression analysis identified a strong correlation between the satisfaction derived from accommodation services, the intention to revisit the destination and the willingness to recommend the destination to family and friends.The findings lead to important scientific and practical conclusions.

This study examines a behavioral model of heritage and pilgrimage tourism by using variables of destination attractiveness, religious tourist's motivation, electronic word of mouth, theory planned behavior (TPB) and tourist's revisit intention to Buddhist pilgrimage and heritage sites at Ayutthaya province. The quantitative method was chosen to examine the research hypothesis testing. Non-probabilities sampling technique was adopted in data collection process. The primary data were collect from total 398 respondents. This research used AMOS version 22 for analyzing and interpreting structural equation model. The results showed that destination attractiveness has direct impact on tourist's revisit intention. Moreover, religious tourist's motivation and electronic word of mouth were found the significant relation both direct and indirect effect on tourist's revisit intention to Buddhist pilgrimage and heritage sites.

Tujuan dari penelitian ini adalah untuk mempelajari dan menganalisa hubungan antara service quality, satisfaction, experiential marketing dan word of mouth serta implikasinya terhadap revisit intention wisatawan ke Prov DKI Jakarta. Metode penelitian yang digunakan dalam penelitian ini adalah metode survey deskriptif dan survey eksplanatori dengan ukuran sampel 150 responden, serta metode analisis data yang digunakan adalah SEM (Structural equation modeling). Hasil penelitian menunjukkan bahwa service quality, satisfaction dan experiential marketing mempengaruhi word of mouth dan revisit intention; word of mouth juga berpengaruh positif terhadap revisit intention. Saran yang dapat diberikan dalam penelitian ini dalam hal meningkatkan revisit intention wisatawan dapat dilakukan dengan memprioritaskan perhatian terhadap word of mouth, mempertimbangkan service quality, satisfaction dan experiential marketing agar lebih optimal. Kata kunci: service quality, satisfaction, experiential marketing, word of mouth, revisit intention

Since Melaka is positioned as Historical City inaugurated by UNESCO in 2008, the study suggests unique image as a new component of image associations. A number of overseas tourists were selected as samples . Results showed that unique image was significantly constructed and affected by cognitive and affective evaluations. Cognitive evaluation was significantly affected by the types of information source, while affective evaluation was affected significantly by social psychological motivations. The research proves that Melaka has fulfilled the requirements to differentiate the city as a unique tourist destination. The positioning of Melaka as truly Malaysia and World heritage should be translated into the rational benefit of encountering unspoiled historical side and multi-racial living cultures. Positive unique image creation leads to intention to revisit and recommend others experiencing the world heritage and history of Melaka.

Hassan  Suzan B. ,  Soliman Mohammad Vd (2021).  COVID-19 and repeat visitation: Assessing the role of destination social responsibility, destination reputation, holidaymakers trust and fear arousal.  Journal of Destination Marketing & Management 100495 – 19

Despite the fact that the tourists choose and visit the destination after considering the available information, there are certain aspects of the destination which result in the satisfaction of tourist and their revisit behaviour towards a destination. The present paper aims to create a conceptual framework that incorporates the principles of service efficiency system and an efficiency to measure revisiting and recommendation behaviour at various tourist spots in the Union territory of Jammu and Kashmir in India. It used a formal questionnaire to interview 431 visitors to Jammu and Kashmir, India. Primary data was collected and subjected to statistical software package for analysis. The dimension reduction (factor analysis) technique on the collected data decreased the 25 proposed variables into five new variable constructs. The finding showed that all new variables were relevant for influencing the overall satisfaction level, be them Indians or foreigners. Moreover, the results signified that the total satisfaction leads to the likelihood that families and friends will visit the union territory of Jammu and Kashmir. The data review research can contribute to successful tourism industry policies and strategy preparation.
Keywords: Revisiting Behaviour, Tourist destinations, Tourist Satisfaction, India

Destinasyonlar arası rekabet avantajı sağlamada turistlerin hatırlanabilir deneyimleri en az destinasyonların sundukları turistik çekicilikleri, hizmet kalitesi ve eşsizlikleri kadar önemli bir unsur olarak öne çıkmaktadır. Çünkü turistlerin destinasyonlara yönelik önceki seyahatleri ile ilgili olumlu veya olumsuz hatıraları sonraki destinasyon ve seyahat tercihlerine doğrudan etki etmektedir. Bu kapsamda çalışmada Side destinasyonunu Mayıs-Eylül 2019 döneminde ziyaret eden yerli turistlerin seyahat niyetlerine destinasyon hatırlanabilir deneyim boyutlarının etkilerinin belirlenmesi amaçlanmaktadır. Bu kapsamda hazırlanan 500 anket formu yerli turistlere yüz yüze iletişim kurularak ulaştırılmıştır. Anketlerden elde edilen veriler (456 anket) SPSS programında analize tabi tutulmuştur. Yapılan analizler sonucunda yerli turistlerin önceki seyahat deneyimlerinden çok yüksek düzeyde etkilendikleri (%75) ve Side destinasyonuna tekrar seyahat etme niyetinde oldukları (%83) belirlenmiştir. Yerli turistlerin destinasyon hatırlanabilir deneyimlerinin hedonizm, yenilik, bilgi, anlamlılık, katılım, yerel kültür ve ferahlık boyutlarından oluştukları sonucuna ulaşılmıştır. Ayrıca tüm destinasyon hatırlanabilir deneyim boyutlarının turistlerin destinasyon tekrar seyahat niyetlerini yüksek ve olumlu düzeyde etkilediği sonucuna da ulaşılmıştır.
Anahtar Kelimeler: Destinasyon pazarlaması, Hatırlanabilir deneyim, Tekrar seyahat niyeti, Yerli turist, Side.

Despite the fact that the tourists choose and visit the destination after considering the available information, there are certain aspects of the destination which result in the satisfaction of tourists and their revisit behaviour towards a destination. The present paper aims to create a conceptual framework that incorporates the principles of service efficiency system and an efficiency to measure revisiting and recommendation behaviour at various tourist spots in the Union territory of Jammu and Kashmir in India. It used a formal questionnaire to interview 431 visitors to Jammu and Kashmir, India. Primary data was collected and subjected to a statistical software package for analysis. The dimension reduction (factor analysis) technique on the collected data decreased the 25 proposed variables into five new variable constructs. The finding showed that all new variables were relevant for influencing the overall satisfaction level, be them Indians or foreigners. Moreover, the results ...

With the increased competitive scenario destination authorities are looking at every possible aspect for attracting the tourists by serving quality services. Airports around the world are looking for enhancing airport service quality thereby working towards overall travel satisfaction. Quality of service and consumer satisfaction is considered as critical determinant of strategic framework for determining any business performance. The current study aims to examine the impact of airport service quality on passengers' revisit intentions amidst the COVID-19 pandemic and further its association with destination selection or choice.

Rural communities in the developing world depend heavily on natural resources. Ability of these communities to safeguard the resource would depend on their resilience which is nothing but their intentional action to build collective capacities of its citizens to face changes as well as developing community capitals to cope with a dynamic and changing environment. One of these is social capital which is tendency for mutually beneficial collective action that different communities possess to different extents. It is being considered an important development tool as it helps communities plan, coordinate and successfully manage their resources. But, what are the factors that help build and sustain this capital in communities in order to enable them to be resilient? This paper explores the change in social capital and thus their ability to be resilient in two forest-dependent communities from Gadchiroli and Chnadrapur districts of Vidarbha region in Maharashtra State. Data was collected over two points of time, spanning five years through IFRI protocol and household survey. Multi-Criteria Analysis was used for analysis of data.The case studies bring out the fact that despite a long history of exclusion from ownership and management of forests in India, there are communities can be resilient and social capital plays an important role in bringing the resilience in them. However, resilience is not a fixed quality within a community. Rather, it is a quality that can be developed and strengthened over time. Identifying and reviving the stock of social capital, and incorporating these in the Joint Forest Management institution will help in building forces of resilience and collective effort in traditional communities. For non-traditional communities that are struggling to maintain it need positive intervention and inputs from external agencies (like the forest department or local NGOs), as external agencies can play an important role by helping communities in utilizing the stock of social capital productively with positive returns.

The objective of this study is to determine the impact of destination image (cognitive and affective image) on the intention of Arab tourists to revisit Istanbul. The sample group of the study is comprised of Arab tourists who visited Istanbul in January-April 2016. Data was obtained from a total of 385 Arab tourists for the application. Descriptive analyses such as percentage, frequency as well as statistical tests such as factor analysis (confirmatory), reliability analysis were used in the analysis of the obtained data. Furthermore, Structural Equation Model (SEM) was used to analyze the impact of destination image (cognitive and affective image) on the intention of Arab tourists to revisit Istanbul. The study concluded that cognitive image did have an impact on the intention of Arab tourists to revisit Istanbul, however affective image was not effective in terms of intent to revisit.

There is widespread exposure in the literature of tourist satisfaction and service quality in a tourist destination. Many service related industry gives due weight age to service because it contribute a lot in business growth. Competition is increasing tourism industry at very fast pace. Excellent service quality offers to customers results in increase level of satisfaction and revisit of customers and increase profit of the company. Tourist satisfaction and service quality are directly related to each other. The main purpose of the paper is to understand the relationship among service quality and tourist satisfaction in tourism industry. Satisfaction of customer primarily concerned with the quality of services provided by the suppliers. The paper is based majorly on secondary data collected from different published research articles, book chapters, reports etc. This paper also highlights the management strategies in tourism industry with future implication to enrich the experience ...

With the increased competitive scenario destination authorities are looking at every possible aspect for attracting the tourists by serving quality services. Airports around the world are looking for enhancing airport service quality thereby working towards overall travel satisfaction. Quality of service and consumer satisfaction is considered as critical determinant of strategic framework for determining any business performance. The current study aims to examine the impact of airport service quality on passengers' revisit intentions amidst the COVID-19 pandemic and further its association with destination selection or choice.

While diversification of the Maldives tourism industry is integral to the economic progress, limited
research has explored examining Muslim tourist behavior. Therefore, the purpose of this paper is to
analyze the relationships between destination images and revisit intention, with Muslim tourist
satisfaction as the mediating variable, among Middle Eastern Muslim tourists traveling to the
Maldives. 300 Middle Eastern Muslim tourists visiting the Maldives was approached using
questionnaire and data was analyzed using softwares such as SPSS as well as AMOS, while
structural equation modeling was used to analyze the data. This study shows that there is
significant relationship between destination image and Muslim tourist satisfaction. There is also
significant relationship between Muslim tourist satisfaction and revisit intention, however no
significant relationship between destination image and revisit intention. This study gives out how
Muslim tourists from the Middle East review the destination and how South Asian countries can use
either to continue or develop destination image more to attract for Muslim tourists. With limited
research on destination image and Muslim tourists, this research gives out novel contribution and
the findings of this study reveal that there is no significant relationship between destination image
and revisit intention, however, there is significant relationship between destination image to
Muslim tourist satisfaction to revisit intention.

This study discusses on the identification of the tourists’ destination satisfaction attributes and the influence of these factors on their revisit intention to Nepal. This study used the survey methodology for data collection and involved the distribution of self-administered questionnaires to a sample of tourists. An exploratory factor analysis, with principal component analysis and varimax rotation, was used to extract significant factors related to satisfaction with destination features. Using maximum likelihood method, a probit model was analyzed to test the impact of tourists’ satisfaction with their revisit intention. The probit model predicts 93.5% of the cases correctly. The tourists were considered to be budget travellers as 92% of them spent less than $40 per person per day during their visit. The result also shows that satisfaction with destination characteristics such as historic and religious places, experiencing different lifestyle, trekking & mountaineering, adventure sports, and tourist guide service, are realized to significantly influence the probability of revisit intention of budget travellers to Nepal.
Keywords

Probit Model, Exploratory Factor Analysis, Varimax Rotation, Budget Traveller, Revisit Intention

There is widespread exposure in the literature of tourist satisfaction and service quality in a
tourist destination. Many service related industry gives due weight age to service because it
contribute a lot in business growth. Competition is increasing tourism industry at very fast pace.
Excellent service quality offers to customers results in increase level of satisfaction and revisit of
customers and increase profit of the company. Tourist satisfaction and service quality are directly
related to each other. The main purpose of the paper is to understand the relationship among
service quality and tourist satisfaction in tourism industry. Satisfaction of customer primarily
concerned with the quality of services provided by the suppliers. The paper is based majorly on
secondary data collected from different published research articles, book chapters, reports etc.
This paper also highlights the management strategies in tourism industry with future implication
to enrich the experience of tourists.
Keywords: Service Quality, Tourist Satisfaction, Tourist destination, Revisit, Customers

O artigo empreende um exercício analítico da obra “Sociedade de Esquina”, de William Foote-Whyte, publicada em 1943, em três dimensões: primeiramente, analisa a estrutura do livro e as estratégias etnográficas do autor em campo; em seguida o artigo situa o trabalho de Whyte no debate sobre o ideal democrático estadunidense durante a segunda guerra e no período subsequente, mostrando como a proposta de investigação etnográfica de processos políticos contribuiu para as ciências políticas na época; finalmente o artigo explora a questão do presente etnográfico a partir da crítica de Marianne Boelen sobre a obra, na década de 90, à luz do conceito de revisit de Michael Burawoy.

Despite calls for an integrative approach to examine sport event tourism, few attempts have combined sport event and tourism destination studies. This paper addresses this gap by examining travel purpose, destination image and revisit intention.  Ratings of importance and performance for the 16 attributes of a destination hosting the European Athletics Championship are used to compare between sport tourist (N = 153) and non-sport tourist (N = 168) with revisit intention.  Results support the use of a generic list of sixteen destination attributes to examine travel purpose and reveal sport and non-sport tourists possess both similar and dissimilar perspectives.  Major differences were found among three attributes: accommodation facilities, historic/cultural attractions and sport facilities & activities.  Results highlight the influential role that destination evaluation has on revisit intention. Managerial implications are discussed providing suggestions to sport and tourism marketers.

In the current digitalized and emerged world, tourists are looking forward to opportunities to reconnect with the mother nature. In fact, cultural-centred tourism destinations are topping the preference of the tourists who are constantly looking forward to ethnic-cultured experiences. In the growing market of tourism, carrying capacity and perceived value are critical in contributing to the satisfaction of tourists as well as their intention to revisit to the tourism destination. Hence, the present study investigates the role of culture, carrying capacity, and perceived value in enhancing tourists’ satisfaction and intention to revisit at the cultural destination context. A total of 100 respondents including both domestic and international tourists who visited Sarawak Cultural Village (SCV) in Sarawak, Malaysia participated voluntarily in this study. Data analysis on path modelling and bootstrapping was conducted using SPSS Version 23.0 and SmartPLS (version 3.2.8) to evaluate the developed model. The findings disclosed that all the direct hypotheses were supported, which are culture, carrying capacity and perceived value. They were found to augment satisfaction level among tourists at SCV, and eventually leads to intention revisit to SCV.

Malioboro is a prominent street, meeting point, and shopping complex, in Yogyakarta Special Region, Indonesia, where tourists both domestic and foreigners can find souvenirs, meals, accommodation, and enjoy cultural preservations. This study aims to examine the impact of destination image, perceived value, and novelty seeking, and satisfaction on revisit intention. Data was collection at a train station in Jakarta, involving travellers who experienced visiting Yogyakarta and ready to return. In total, 200 domestic travellers were selected. Data was analysed using exploratory and confirmatory factor analyses. There were six hypotheses to be examined. As a result, three hypotheses were accepted: Novelty seeking and satisfaction were significant to influence revisit intention while perceived value is significant to influence satisfaction. On the other hand, novelty seeking and destination image were insignificant to influence satisfaction and destination image was insignificant to influence revisit intention. Suggestions for practitioners and future research are discussed.

One of the tourist attraction that is in interest in the city of Bandung is a theme park. Bandung thematic park managers as one tourist attraction that can attract tourists to continue to come to the city of Bandung need to understand how to make the tourists feel satisfied and come back for a tour in the city of Bandung, considering now many areas in Indonesia that develop shopping tourist attractions and culinary that has been popular by tourists in the city of Bandung. Therefore, the researcher raised the factor of tourist intention or revisit of tourist intention in Bandung thematic theme park as research theme. This research is descriptive research. Research method used in this research is explanatory survey, the sample to be studied is a number of 150 people by using systematic random sampling Based on the results of research revisit intention in Bandung Thematic Park has a high assessment. It shows that the tourists who come to the theme parks of Bandung City are satisfied with thematic parks they visit, so intend to re-visit and have the desire to recommend thematic parks Bandung to others.
Keywords—Component; Theme Park; Revisit Intention; Bandung