ProDeploy Infrastructure Suite

Customer Presentation US only

Updated August 2022
What are your digital transformation challenges?
IT services providers offer their
expertise and best practices,

Source: Forrester Consulting; “IT Leaders Leverage Outside Expertise To Achieve

enabling internal staff to focus on 74% agree they cannot meet

Business Outcomes: A Spotlight On IT Services Providers” May 2021

innovation efforts and achieve their organization’s demand
critical outcomes. for IT expertise with internal
resources only
Embedding resources alongside in-
house teams can speed up and 71% agree help from IT
optimize the ability of trusted IT services providers reduces
services providers to share their risk in the deployment of new
knowledge across all areas of the technologies.
technology ecosystem.

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Why Dell ProDeploy Infrastructure Suite

95% 300K+
Customer Units deployed
satisfaction annually

68%1 86%1
Less deployment time
Less administration
with ProDeploy or time
ProDeploy Plus
Save
127hrs2 1.1M+
Per 100 servers with Servers
Configuration configured
Services annually

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“With the help of ProDeploy, the
install process went smoothly. We did The planning and execution of the
all the migration work during a one- deployment by the ProDeploy
week period, but the actual downtime team were excellent. We had a
was during a single weekend.” single point of contact throughout
Companies all the project and our internal IT
– Mitsuo Nakamura, Account SE
teams received a good level of
Group, Industry Business Unit,
Solution Sales Division, Chubu
over the globe knowledge transfer.”
Telecommunications
trust us to – V Jacob, General Manager of IT,
Malayala Manorama (Jul
accelerate
“We saved 15 to 17 days of work
deploying our servers and storage deployment of
thanks to ProDeploy Plus. Just as their new Dell “For three years now, Dell
importantly, we avoided any delays Technologies has worked
around integrating the hardware with technology and alongside us–from strategy and
our existing environment because maximize its solution architecture, to planning
ProDeploy Plus engineers planned and project management–right
the implementation very carefully” value on day through to deployment and
– Nagesh Jois, Director of one. technical support.”
Information Systems, - Craig Tucker CIO, The
Tavant Technologies Salvation Army Australia

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Dell ProDeploy Infrastructure Suite
Your organization is ready for the next step in IT
transformation and excited about the full potential of
new enterprise devices. But maximizing technology
on day one takes the right training, insights and
expertise.
ProDeploy Enterprise Suite is here to help, with the
right fit to accelerate deployment up to 4 times faster
from planning through implementation and beyond.

Server | Storage | Networking | Data protection | CI/HCI

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ProDeploy Suite for Servers
FACTORY BASED SERVICES FIELD BASED SERVICES

ProDeploy
Plus

ProDeploy ProDeploy
Rack
• 24x7 onsite
Integration hardware
• Remote or onsite
installation &
ProDeploy Basic hardware
configuration
• Hardware installation &
Factory installation and Deployment • Training credits
remote
Configuration configuration configuration
• Hardware
• Hardware • Optional installation
configuration on-site final during business
configuration hours

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Factory based services

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Put PowerEdge servers to work faster
How factory-based services work

Ships to you

Dell Factory Dell Merge Center Production ready

Working in your
environment

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ProDeploy Infrastructure Suite | Factory services
FACTORY BASED SERVICES

ProDeploy Factory ProDeploy

Configuration Rack Integration
Single point of contact for project management ˜ ˜
RAID, BIOS and iDRAC configuration ˜ ˜
Asset configuration Firmware freeze ˜ ˜
Asset Tagging and Reporting ˜ ˜
Customer system image ˜ ˜

Site readiness review and implementation planning - ˜

Hardware racking and cabling - ˜
Factory implementation
SAM engagement for ProSupport Plus entitled accounts/devices - ˜
Deployment verification, documentation, and knowledge transfer ˜ ˜

White glove logistics - ˜

Onsite final configuration - Onsite add-on
Delivery Install support software and connect with Dell Technologies - Onsite add-on
Optional onsite
Basic Deployment -
installation

Online oversite Online collaborative environment for planning, managing and tracking delivery - ˜

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ProDeploy Factory Configuration Services

Factory-based services deliver

PowerEdge servers ready to install
saving in-house admins up to 127 hours
per 100 servers deployed.
• Save time and money when you
receive PowerEdge servers ready-to-
deploy
• Scalable, repeatable, global with
consistent results
• Easily choose the service combination
to fit your needs time-after-time

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ProDeploy Factory Configuration Services
Standard offer with flexible configuration

System Settings Bundle Configured to your specifications

BIOS configuration | iDRAC configuration |
Firmware freeze
Unlimited System Settings

Asset Bundle
Asset Tagging and Reporting
System Label, Box Label, Report

Imaging Bundle
Image load with RAID Configuration
Customer supplied Image Load w/ customized RAID

= EOL

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ProDeploy Rack Integration Services

Receive PowerEdge fully configured and

racked direct from our facility with optional
onsite final configuration.
We have the experience and expertise to
engineer, integrate, configure, deploy and
install custom rack technology into any data
center environment.

• Consistent technology build

• Industry expertise and quality
• Customer IT resources reduced and/or
eliminated of labor-intensive tasks

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ProDeploy Rack Integration | Deliver servers racked and ready
Proven integration methodologies with best-in-class capabilities

The Right People

• Assigned project manager who is your customer’s single point of contact for
the entire process
• Certified technical experts to create build docs and scripting
• Expertise to accelerate unexpected delays or extended product lead times

The Right Capabilities

• Seamless integration of non-Dell, 3rd party, or customer consigned parts
• Power Phase Balancing
• Network Interoperability & Performance Testing
• Efficient Cable Routing
• Customized reporting at a component and rack level

The Right Processes

• First Article inspection & signoff by customer
• Parts direct from factory if replacements are needed during installation
• Data capture and reporting before the racks arrive at customer site

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Field based services

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 ProDeploy Infrastructure Suite | Field based services
FIELD BASED SERVICES

Basic ProDeploy
ProDeploy
Deployment Plus

Single point of contact for project management ˜ ˜ In-region

Pre- Site readiness review - ˜ ˜

deployment
Implementation planning1 - ˜ ˜
SAM engagement for ProSupport Plus entitled devices - - ˜

Deployment service hours Business hours 24x7 24x7

Remote guidance
Onsite hardware installation and packaging material removal 2 or remote guidance for hardware
˜ or Onsite
installation1
onsite
Deployment
Install and configure system software - Remote Onsite
Install support software and connect with Dell Technologies - ˜ ˜
Project documentation with knowledge transfer - ˜ ˜

Deployment verification - ˜ ˜
Configuration data transfer to Dell Technologies technical support - ˜ ˜
Post- deployment
30-days of post-deployment configuration assistance - - ˜

Training credits for Dell Technologies Education Services - - ˜

Online oversite Online collaborative environment in TechDirect for planning, managing and tracking delivery 3
- ˜ ˜

1
Remote option includes project specific instructions, documentation and live expert guidance for hardware installation. Option
available for select hardware. List is available in the backup portion of this customer presentation
2
Packaging removal included with onsite hardware installation
3
Included with ProDeploy or ProDeploy Plus, Not included with Basic Deployment
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Flexible options for hardware installation
We perform We guide you We provide
We install your
hardware through hardware
installation at your installing the or installation at
hardware and
deploy software
site during hardware 24/7 your site 24/7
onsite 24/7
business hours

Basic ProDeploy
ProDeploy
Deployment Plus

We deploy the
You do the rest We deploy the software remotely
software on-site

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Customers can follow deployments online
Engage with our experts online to plan, track and deliver your
deployment projects from an end-to-end management portal.
Once your Dell hardware is in production, start using our services
technology for an adaptive, automated digital experience that lets
you optimize the systems powering your datacenter – thru asset
retirement.

From our flexible, self-service hubs – TechDirect and

MyService360:
• Nimbly assess and mitigate potential services risks – from
system to site to company​
• Connect your systems for automated support backed by
adaptive AI​
• Expertly manage evolving priorities with smarter, tailored
analytics​
• Boost efficiency with an intuitive, purpose-built services
platform

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Back up

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Hands-on testing - Real-world results
Top of rack 1Gb switch

4X faster planning and deployment with ProDeploy

2x networking
switches

TEST PROJECT: Installation and

Less project
82%
configuration of a Dell solution
planning consisting of 4 PowerEdge™ 4x Dell PowerEdge
time R740 servers, networking R740 Servers

components, and 4x Dell Unity

2h 35min 14h 45min 650 all-flash storage

“Without ProDeploy, we spent 32 hours and 5 minutes

68%
installing and configuring the solution
days.” – Principled Technologies
overdeployment
less six business time
4x Dell Unity 650F all-
flash storage

8h 1min 32h 5min

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 Customers who
choose
ProDeploy

58%
Fewer support
calls in the first
90 Days

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Additional Deployment Time
The easy way to get the additional help you need

8
ProDeploy Plus, ProDeploy or Basic
Deployment are designed to fit most new
technology installations.
Hour
When the deployment need is greater in Onsite
Segments
length, complexity or scope, choose
Additional Deployment Time to reach

4
success with blocks of remote or onsite
assistance.
Additional Deployment Time can extend
Hour
the ProDeploy Suite or be used separately
Remote
to get new technology ready for day one. Segments

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Product availability for hardware remote guidance

Server Storage Data Protection Networking CI/HCI

• T, R, and C- • SCv • PowerProtect SW, • N, S-Series • VxRail
Series DD3300
• ME, NX • Connectrix* • XC
• Modular • Data Protection Switch, Blade
Blades/Sleds • PowerVault ME4, NX Advisor
Included • MX, Z-Series
technologie • Tape ML3/4/TL • Avamar VE,
s
Networker, • SmartFabric
• SRM, AppSync, Director
PowerPath (Software CloudBoost, DD
platforms) Cloud DR (Software
platforms)

• VRTX • PowerStore • IDPA DP4400, 5800, 8300, • Connectrix Director • VCF on VxRail
Future • Modular FX, • Unity, Unity XT 8800 • Sonic OS (PD in 1Q) • VxFlex Ready Nodes &
candidates MX-7000 • HW Expansion & Upgrades Appliance
with current • PowerScale & Isilon
delivery • HW Expansion & Upgrades • PowerProtect DD6900, • Integrated System for
concerns 9400, 9900 Microsoft Azure Stack
• SC Series Hub

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ProDeploy Enterprise
Flexible deployment options for Dell EMC technology

Customer expectations are high and workforce needs can

shift rapidly, placing pressure on your team to deploy
technology fast. But how can you deliver infrastructure that
best leverages your resources and maximizes the value of
new technology? Get ProDeploy and take advantage of
flexible hardware installation options like onsite or guided
remote hardware installation, to get the most of your new
technology starting on day one.
• Single point of contact for project management
ProDeploy provides a single point of contact for project
management, implementation planning plus documentation
• Implementation planning
and knowledge transfer to your team. You can select the • 24x7 onsite hardware installation or live remote
right fit for hardware delivery based on your needs, budget installation guidance
and schedule. Better utilize your internal resources by taking • 24x7 install and configure system software
advantage of onsite or guided remote hardware installation.
• Project documentation and knowledge transfer

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ProDeploy Plus
The markets most complete enterprise deployment offer

Today, your IT team is focused on transforming

business to meet new challenges. But deploying
and maximizing business critical technology
takes expert resources, planning and
knowledge. ProDeploy Plus is here with the • In-region, single point of contact for
markets most complete deployment service, to project management
• 24x7 installation and standard onsite
help, with 24/7 onsite delivery for hardware and system software configuration
software, that takes you from planning through • 30-days of post-deployment
implementation, education and beyond. configuration assistance
• Training credits for Dell EMC
Education Services

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Customer story | ProDeploy for Financial Services
The Salvation Army Australia worked with Dell Technologies to develop—and execute—a strategy for
IT and workforce transformation that advances its mission, cuts cost and supports innovation.

Salvation Army Australia reduce annual IT costs by

$500,000 per year – By moving from four on-premise
data centers with aging infrastructure to a single multi-
cloud platform and operating model; deploying Dell
EMC VxRail hyper converged infrastructure (HCI) in
three data centers and one co-lo data center; and
closing one on-prem data center

“For three years now, Dell Technologies has worked

alongside us–from strategy and solution architecture, to
planning and project management–right through to
deployment and technical support.”
- Craig Tucker CIO, The Salvation Army Australia

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Customer Story | ProDeploy Plus Medical Imaging
Advanced imaging boosts patient outcomes
“We can tailor our Enterprise Imaging
Agfa HealthCare took a more holistic, patient-centric platform to just about any storage
approach to medical imaging, assisted by Dell requirements, using these three high-
Technologies OEM Solutions and Global Alliances, and performance yet extremely cost-effective
cut turnaround times significantly. Dell EMC solutions,”. Agfa HealthCare also
uses Dell ProSupport to provide global
With medical imaging growing exponentially, Agfa technical support for the hardware and
HealthCare needed a strategic tech partner to help it ProDeploy Plus for site readiness review
develop and take to market a powerful storage solution for and implementation, onsite hardware
its innovative and disruptive Enterprise Imaging platform, installation, product orientation, and other
which offers the sophisticated data processing, analytics related deployment services.
and consolidated retention needed for patients’ lifelong
imaging records. Mike Benol, Vice President, Strategic
Partnerships, Agfa HealthCare North
America

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ProDeploy Customer Story
GLOBAZ SA | INFORMATION TECHNOLOGY

Swiss hosted service provider GLOBAZ relies on Dell Technologies to manage IT deployment, installation
and project management. Watch the full story here

"We are extreamly happy using Dell Technologies Services. There are obvious advantages in using Dell
Technologies deployment services for us. We prefer to defer project management, delivery management
and installation, integration etc. to Dell Technologies. It also alows us to meet deadlines, benifit from sound
advice and have someone to competently manage any problems that arise. These things free up a lot of
time"

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ProDeploy Customer Story
Finance | Italy

Staying focused on flexibility

Carron in Italy accelerates financial reporting by 89% and provides staff with secure,
flexible access to data using Dell Technologies HCI.

Business Need
To support an upgraded enterprise resource planning system, Carron needed to
modernise its IT moving from an end-oflife virtualised three-tier infrastructure to a
hyperconverged solution. The goal was to streamline access to data, improving
employee efficiency whilst they worked remotely at customer sites.

How we helped
To speed up deployment, Carron utilised Dell EMC ProDeploy Plus for post-
implementation assistance. This is the most comprehensive deployment offering
available on the market, including expert installation, standard on-site configuration and
multi-vendor integration services.

Read the full story here

“The Dell Technologies Services teams \made sure the migration was seamless”, recalls Mauro Zanesco,
chief information officer at Carron.

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ProDeploy Customer Story
Manufacturing | Japan

Staying focused on flexibility

Chugai keeps ahead of changing customer needs by continued workplace transformation and
simplifies deployment to maximize IT efficiency.

Business Need
Chugai needed to refresh its virtualized desktop infrastructure, including the underlying multi-tiered
storage platform that the company found expensive to scale. The company wanted a solution that not
only met the limitations of the data center but enabled continued expansion to support business
growth.

How we helped
The company chose ProDeploy Plus for Enterprise, The ProDeploy Plus helped from pre-
planning through rack and stack and post deployment hand off to support installing VMware
vSan Ready Nodes with PowerEdge servers along with Networking switches into their complex
environment.

Read the full story here

“With the help of ProDeploy, the install process went smoothly. We did all the migration work during a one-
week period, but the actual downtime was during a single weekend.”
- Mitsuo Nakamura, Account SE Group, Industry Business Unit, Solution Sales Division, Chubu Telecommunications

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