Case Study – Boutique Build Australia

For the purpose of this assessment, you are to assume you are a Senior Project Manager of IT Biz
Solutions, which offers a wide range of Information and Computer Technology services to businesses
of all sizes.
The company is made up of the following staff:

Name Area of speciality

Roy Belk Software including website design

Dani Chen Software

Maurice Berry Software

Zakary Pineda Hardware

Martha Johannsson Hardware

Jen Moss Networking

Roland Morris Project management

Muhammad Patel Client support/

help desk

Ali Reynholm Project administration

The company often manages projects for clients, following its Project Management Policy and
Procedures at all times.
You have been assigned a new client, Build Australia, based in Sydney.
Established in 2010, Boutique Build Australia is a small building company specialising in the design
and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.
The company’s overall business objectives for the next three years are to expand into Queensland
and to set up and operate a permanent model home.

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The company is currently quite small in size and everyone except for the site managers work in the
same building. At this stage the business is using an old server which often has problems.
Management have preferred not to upgrade their systems as they did not believe it was worth the
expense and everyone just ‘got on’ with any software of hardware issues. Anything ‘dramatic’ required
a tech from IT Biz Solutions to come and address.
Staff have been saving their documentation on their hard drives, which is against procedure. This
process has in some cases led to data loss and file corruption. Recently there was a situation in which
data in a client’s directory was corrupted. This information was being held on one of the Customer
Service Officer’s laptops and had not been copied to the server. The client was not impressed at the
loss of data that they needed to resend to Boutique Build, and they questioned the organisation’s IT
processes. It took some days to obtain information from suppliers and other sources to replace what
was corrupt.
Management realised that this mistake was quite costly in terms of their reputation and the time that
was wasted in gathering all the required information. They decided to contract IT Biz Solutions to
implement new hardware and software, with a focus on applications that will allow the team to work
remotely – as they are looking to expand interstate, they will need effective systems to keep the
business running and keep all staff connected.
As well as the issue with the hardware and software as described above, the company would like you
to design a new website for them. Their current one is adequate but very basic. A new high quality
web site designed to attract more customers and create a better brand image.
The new website should be simple but engaging and stylish. The website will need to include
information about the company, details of the products (ideally videos of each type of house), have a
contact page and have a blog page for the latest news.
Your job is to develop two project management plans so your team and those at Boutique Build have a
road map to project completion.
The information you have been provided with to develop the project management plan related to the
hardware and software project is as follows:
 IT Biz Solutions will replace the outdated IT systems and hardware of Boutique Build Australia
and implement user-friendly, accessible products and services. This will include use of cloud-
based applications to allow remote access for all staff, upgrading existing hardware to ensure all
staff are able to remain efficient and productive, implementing applications that are able to be
integrated to ensure maximum productivity.
 The budget for this project is $40,000 and is not negotiable. The full amount will be provided
upfront for the project and will be spent accordingly.
 Hardware and software decided upon:
o Accounting software: Xero

o Office application: Microsoft Office 365 Business Premium

o Anti-virus: Webroot Secure Anywhere

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 o File management: Dropbox

o Project management application: Wrike

o Tablet devices: Apple iPad 32GB, Wi-Fi and cellular connectivity

o Hardware:

 All customer service staff – desktop computers with specifications appropriate to

general administrative duties
 Three customer service officers – new monitors up to 27 inches in size
 All managers - new laptops no larger than 15 inch
 Major milestones to include
o Hardware installation and configuration

o Installation of all required applications

o Setting up of user accounts

o Data backup and migration

o Testing of hardware and software

o Rollout

Roles and responsibilities for this project will be as follows:

Name Role Responsibilities

Student name Senior IT Project Manager  Develop and manage the project
 Liaise with CEO and Operations
Manager of Boutique Build
Australia
 Monitor project progress
 Performance manage the team

Roland Morris Assistant Project Manager  Provide information from project

manager to the team
 Keep team focused during
meetings
 Ensures project schedule is being
met

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 Name Role Responsibilities

 Refers to project manager where

difficulties are encountered

Zakary Pineda Hardware Specialist  Order and acquire hardware as

per project resources
requirements
 Configures hardware to
specifications
 Installs hardware
 Tests hardware
 Refers to Assistant Project
Manager

Dani Chen Software Specialist  Order and acquire software as per

project resources requirements
 Installs software
 Sets up user accounts
 Configures software
 Tests software
 Refers to Assistant Project
Manager

The information you have been provided with to develop the project management plan related to the
website project is as follows:
 The new website should be simple but engaging and stylish. The website will need to include
information about the company, details of the products (ideally videos of each type of house),
have a contact page and have a blog page for the latest news.
 The budget is $10,000. The full amount will be provided upfront for the project and will be spent
accordingly.
 Call to action is watch videos and buy products.

Roles and responsibilities for this project will be as follows:

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 Name Role Responsibilities

Student name Senior IT Project Manager  Develop and manage the project
 Liaise with CEO and Operations
Manager of Boutique Build
Australia
 Monitor project progress
 Performance manage the team

Ben Nguyen Project Assistant  Provide information from project

manager to the team
 Keep team focused during
meetings
 Ensures project schedule is being
met
 Refers to project manager where
difficulties are encountered

Dani Chen Software Specialist  Designs and builds website as per

WBS
 Refers to Assistant Project
Manager

Please note that all ICT team members are costed out to clients at $150 per hour.

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Boutique Build Australia Information

Organisation Chart

Chief Executive Officer

Judith Lee

Operations Manager
Ishtar Kahn
Human Resources Manager
Erin Close

Marketing and Sales Manager

Susan Morgan

Customer Service Manager

Lucas Ngan

Customer Customer Customer

Service Service Service
Officer Officer Officer
Ben Sasha Salma
Nguyen Quinn Vallin

Site Manager Site Manager Site Manager

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Ingrid Kowalski Anwar Chen Manuel Hermes
Roles and responsibilities
Role Name Responsibilities

CEO Judith Lee Company success

Operations Manager Ishtar Kahn Plan and direct operations and

improve productivity and
efficiency

HR Manager Erin Close Co-ordinate human resources

activities

Marketing and Sales Manager Susan Morgan Oversee marketing, advertising

and sales activities

Customer Service Manager Lucas Ngan Team coordination and training

Customer Service Officers Ben Nguyen Liaise with customers and

suppliers
Sasha Quinn
Salma Vallin

Site Manager Ingrid Kowalski Coordinate employees and

subcontractors

Site Manager Anwar Chen Coordinate employees and

subcontractors

Site Manager Manuel Hermes Coordinate employees and

subcontractors

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Strategic
Plan

2021–2023

Boutique
Build
Australia
Executive Summary
Established in 2010, Boutique Build Australia is a building company specialising in the design and
building of high-quality designer homes for the Sydney metropolitan and surrounding areas.
Our vision – to be the best home builder in Australia – drives everything we do, from the friendly
greeting we give to customers at our display centre, to our supplier relationships and to our
employees’ professional development.

Vision
To be the best quality home builder in Australia.

Our values are:

The core values underpinning our activities are:
 Quality
 Innovation
 Leadership
 Respect
 Honesty and reliability

Our policies:
In order to meet our core values, we have policies in these areas:
 Quality control
 High-quality and timely customer service
 Continuous improvement
 Customer complaints and feedback
 Respectful, sensitive and transparent work practices
 Work health and safety, to protect our staff and our customers
 Compliance against relevant Australian Standards, state and federal legislation and regulations

Strategic Goals
To be well led, high performing, profitable and accountable
 Ensure that all financial operations, performance indicators and results support the strategic
policies

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 Identify new and expand existing sources of revenue
 Achieve profits of at least 10% per annum
 Increase sales of homes in current Sydney market by 10% per annum over the next three years
 Establish a presence in Queensland and build at least 100 new homes in Brisbane and its
surrounding areas during the period of the Strategic Plan, beginning 2020
 Plan expansion into other Australian states and territories during the second half of 2021.

Set up and operate a permanent model home

 Give potential customers the experience of being in a high-quality home
 Demonstrate new environmentally friendly building techniques
 Provide a point of reference for customers
 Improve brand recognition.

Attract, engage and develop the best staff

 Continuing the drive to a customer centred, high performance workforce and culture
 Strengthening the skills of our people, to better support customer needs
 Continuing to enhance the diversity of our workforce.

Situation Analysis

Strengths Weaknesses

 Value and quality  Focus on Sydney market only

 Strong management  Brand name not developed as yet
 Customer loyalty  High turnover of casual workforce
 Friendly organisational culture  Poor IT infrastructure
 Level of available finance for investment  Lack of diversity in workforce

Opportunities Threats

 Housing sector experiencing growth  Environmental effects

 Potential for growth in Brisbane and  Changes in Industry/ Government
Sunshine Coast market legislation affecting construction industry
 Innovation in environmental housing  Possible adverse effects of government
policy formulation
 Many advertising channels unexplored

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  High level of competition
 Predicted uncertainties in the world
economy impacting level of demand for
housing
 Low price competitors
 Failing to satisfy client demands

Marketing Strategies
Our marketing strategies aim to:
 build trust
 generate leads now and convert those leads quickly
 demonstrate our commitment to deeper customer engagement.

We plan to develop our market share by:

 Improving our marketing and advertising
 Setting up a permanent model home near a popular shopping centre to increase interaction with
potential customers.
 Placing brand recognition advertisements in the Sydney Domain Magazine
 Continually improving communication channels with all our stakeholders, ensuring a flow of timely
and accurate information to facilitate effective planning and decision making
 Targeting identified growth markets with planned, market appropriate campaigns employing a
variety of promotional strategies and advertising mediums
 Offering attractive fee structures to our clients
 Continually improving the skills, knowledge and effectiveness of Boutique Build Australia through
our commitment to training and development
 Regularly reviewing the effectiveness of all our operations and making improvements when and
where necessary.

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Project management plan template

Project overview
Boutique build Australia is a small building company based in Sydney, it specialized high-quality
designer homes. Established in 2010, the company aims to expand into Queensland and set up a
permanent model home in the span of 3 years.it follows a project management policy and procedures
for managing client projects. You have been tasked as the project manager for their new client, Build
Australia, and must follow to these policies and procedures.

Project methodology
I would likely to use Scrum methodology Since they are starting to expand in another City, it aims to
lessen the major projects and divide them into smaller projects easy for the team to micro manage
every single task that has been given to them. Align with their strategic goals and marketing strategies
it can tremendously help when making lots of task during the time period.

Objectives
The project tends to achieve high quality homes in Australia that suited the needs of every people. To
build trust and demonstrate their commitment to deeper customer engagement. To build camaraderie
in each customer and to be the best quality home builder in Australia.

Scope
Project Scope Document
Project Title: IT infrastructure and Website Development for Boutique Build Australia
Prepared by: Senior It Project Manage, IT Biz Solutions

Executive Summary

Boutique Build Australia, a growing building company, has contracted IT Biz Solutions to address their
IT infrastructure issues and develop a new website for the company’s outdated IT Systems which led
to inefficient and data loss towards the years. To manage their expansion, it plans and improve
customer service and their brand, they need a comprehensive Overhaul of their IT System and a new
Web Design. In which IT Biz Comes in to help setup a new hardware and software fixes and develop
a modern and user-friendly website and improve the wellbeing of the company.

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 1. IT Infrastructure Overhaul: Upgrading outdated hardware and software systems while
integrating cloud-based solutions to support remote work.
2. Website Development: Creating a modern, visually appealing website designed to attract
customers and highlight Boutique Build Australia’s home offerings.
1. Project Objectives:
 IT Infrastructure: Upgrade hardware and software systems, implement cloud-based tools like
Office 365, Dropbox, and Wrike, ensure secure data management, and enhance productivity
using tools such as Xero and Webroot.
 Website: Build a visually striking, easy-to-use website that includes company details, product
videos, a blog, and clear calls-to-action.
2. Project Deliverables:
 IT Infrastructure: New hardware, installed software (Xero, Office 365, Webroot, Dropbox,
Wrike), system configuration, data backup, and migration.
 Website: A new website featuring company services, product videos, a blog, contact
information, and an intuitive, user-friendly design.
3. Project Scope:
 Hardware: Desktop computers, laptops, iPads, and upgraded monitors for customer service
staff.
 Software: Xero, Office 365, Webroot, Dropbox, Wrike.
 Remote Work Enablement: Cloud-based solutions for enhanced collaboration and file
management.
 Website: Company and product information, interactive elements (videos, blog), modern,
mobile-responsive design with clear calls-to-action.
4. Project Constraints:
 Budget: $40,000 allocated for IT infrastructure
 Timeline: The project must be completed within 4 months.
 Resources: The project will utilize internal resources from both IT Biz Solutions and Boutique
Build Australia.
5. Project Milestones:
1. Hardware Installation and Configuration: Set up and configure all hardware components.
2. Software Installation and Configuration: Install and configure software tools, set up user
accounts.

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 3. Data Backup and Migration: Migrate necessary data and ensure proper backup protocols
are in place.
4. Testing: Perform extensive testing on hardware, software, and network systems.
5. Website Development: Design and develop the website with features like videos, a contact
form, and a blog.
6. Rollout: Implement the new IT systems, launch the website, and provide staff training.
6. Roles and Responsibilities:
 IT Infrastructure: Senior IT Project Manager (overall project management), Assistant Project
Manager (support and communication), Hardware Specialist (hardware setup and testing),
Software Specialist (software setup and testing).
 Website Development: Senior IT Project Manager (overall project management), Project
Assistant (support and communication), Software Specialist (website design and feature
implementation).
7. Risks and Mitigation:
 Data Migration Issues: Conduct thorough testing of migration procedures to ensure data
integrity.
 Budget Overruns: Regularly monitor expenses to stay within the budget.
 Staff Training: Offer detailed training to ensure smooth transition to new systems.

Conclusion
This will make the Company great once more, it will enhance their potential to attract more customers
with their online presence through modern website. Successful completion will improve operational
efficiency, Customer service and brand image and supporting the company’s growth both Sydney and
Queensland markets.

Assumptions and constraints

Assumptions:
All project team members will be available as needed.
IT Biz Solutions will have full access to Boutique Build Australia's current infrastructure.
Boutique Build Australia will provide necessary content and staff availability for the website project.
The company will only be capped to $40,000 for the It infrastructure.

Deliverables

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Hardware and Software Upgrade Deliverables:

1. New Hardware Setup:

o Install desktop computers for customer service staff.

o Provide laptops for managers (15-inch max).

o Set up new monitors (up to 27 inches) for three customer service

officers.

o Provide Apple iPads (32GB, Wi-Fi, and cellular) for remote work.

2. Software Installation:

o Install accounting software (Xero) and Office 365 for business

productivity.

o Set up Webroot Secure Anywhere for antivirus protection.

o Implement Dropbox for file management and Wrike for project

management.

3. Cloud Solutions:

o Set up cloud-based tools to allow all staff to work remotely and ensure
smooth communication.

4. User Accounts Setup:

o Configure and set up individual user accounts for all staff to access
new systems.

5. Data Backup and Migration:

o Backup the current data and migrate it to the new systems to avoid
data loss or corruption.

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 6. System Testing:

o Test the new hardware and software to make sure everything works
properly.

7. Rollout and Deployment:

o Fully deploy the new hardware and software across the company.

Website Development Deliverables:

1. Website Design:

o Create a modern and stylish website that matches the brand’s image,
ensuring it’s simple yet engaging.

2. Website Features:

o Include essential sections: company info, product details (with videos

of house types), a contact page, and a blog for news and updates.

3. Call to Action:

o Add prominent calls to action encouraging visitors to watch videos and

purchase products.

4. Website Testing:

o Test the website for usability, performance, and responsiveness on

various devices.

5. Website Launch:

o Launch the completed website, ensuring it’s live and accessible for
customers.

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These deliverables will help Boutique Build Australia upgrade its IT infrastructure
for remote work and create a modern website to attract more customers, ultimately
supporting their growth and brand image.

Roles and responsibilities

1.Senior IT Project Manager (Stu dent Name):

The Senior IT Project Manager is in charge of leading and coordinating the project,
keeping communication open with the CEO and Operations Manager, tracking
progress, and overseeing the team’s performance.

2.Roland Morris - Assistant Project Manager :

Roland communicates project details to the team, ensures meetings stay on track,
makes sure deadlines are met, and refers any issues to the Senior IT Project
Manager for resolution.

3.Zakary Pineda - Hardware Specialist :

Zakary is responsible for ordering, configuring, installing, and testing hardware
based on project needs. He reports directly to the Assistant Project Manager.

4.Dani Chen - Software Specialist:

Dani handles ordering, installing, configuring, and testing software. She is also
responsible for designing and building the website according to the project’s plan
and works under the Assistant Project Manager.

5.Ben Nguyen - Project Assistant :

Ben ensures the team stays informed by sharing updates from the project manager.
He keeps everyone focused during meetings, ensures the project stays on track,
and brings any concerns to the project manager.

6.Judith Lee - CEO:

Judith is accountable for the overall success of the company, making high-level
decisions and providing leadership.

7.Ishtar Kahn - Operations Manager:

Ishtar focuses on planning and managing operations, aiming to boost productivity
and efficiency across the company.

8.Erin Close - HR Manager:

Erin oversees the coordination of human resources activities, ensuring the team
has the support they need.

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9.Susan Morgan - Marketing and Sales Manager:
Susan manages all marketing, advertising, and sales efforts to promote the
company’s services.

10.Lucas Ngan - Customer Service Manager:

Lucas leads and trains the customer service team, ensuring that they deliver
excellent service.

11.Ben Ng uyen, Sasha Quinn, Salma Vallin - Customer Service Officers:

These team members are responsible for managing communication with customers
and suppliers, ensuring smooth interactions.

12. Ingrid Kowalski, Anwar Chen, Manuel Hermes - Site Managers:

Each site manager coordinates the work of employees and subcontractors on-site,
ensuring that everything runs smoothly and on schedule.

Risk management plan

List the major risks that could be expected for this type of project, as well as consequences of the risk
occurring (add more rows as required). Use the risk management legend below.

Risk Likelihood Severity Treatment/control methods

Budget Overruns POSSIBLE MODERATE Detailed Budget Planning and

(Unforeseen cost) Breakdown/ Regular Monitoring
and Tracking

Data Migration Issues VERY SIGNIFICANT Comprehensive Data Audit and

LIKELY Assessment/ Develop a Data
Migration Plan

Hardware/Software UNLIKELY MINOR Requirements Analysis and Clear

Integration Specifications/ Testing and
Validation

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 Risk Likelihood Severity Treatment/control methods

Resistance to Change UNLIKELY MINOR Adapt to New things

Performance of New POSSIBLE MINOR Regular Audits and Updates

Website

Impact

Negligible Minor Moderate Significant Severe

Very likely Low Medium Medium Medium High High High

Likely Low Low Medium Medium Medium High

High

Possible Low Low Medium Medium Medium Medium

High High

Unlikely Low Low Medium Low Medium Medium Medium

Likelihood

High

Very unlikely Low Low Low Medium Medium Medium

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