Chapter One: Introduction To Organizational Behavior

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Chapter One

Introduction to
Organizational Behavior

McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.


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Learning Objectives
Provide an overview of the major challenges and the
paradigm shift facing management now in the twenty-
first century
Present an organizational behavior perspective for
todays management
Summarize the Hawthorne studies as the starting point of
modern organizational behavior
Explain the methodology that is used to accumulate
knowledge and facilitate understanding of organizational
behavior
Relate the various theoretical frameworks that serve as a
foundation for a model of organizational behavior
McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.
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Simple Relationships Among Problems,
Methodology, And Knowledge

Body of Knowledge

Research Problems and Questions


Methodology about Organizational Behavior

McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.


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The Relationship Of Organizational Behavior To


Other Closely Related Disciplines

Organization Organizational
Theoretical Theory Behavior
(OT) (OB)

Organization Human Resource


Applied Development Management
(OD) (HRM)

Macro Micro

McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.


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A Social Learning Approach To
Organizational Behavior
ORGANIZATIONAL
PARTICIPANTS

Participants control their


Cognitive own behavior to the
representations of extent that they rely
reality help guide on cognitive supports and
organizational behavior manage relevant environmental
cues and consequences

Much of complex behavior


is acquired by directly
ORGANIZATIONAL ORGANIZATIONAL
observing and imitating
BEHAVIOR others in the surrounding ENVIRONMENT
environment
McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.
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The Basic Human Capabilities According To
Banduras Social Cognitive Theory (SCT)
Symbolizing Forethought Observational Self-regulatory Self-reflective

Employees Employees plan Employees Employees self- Employees


process visual their actions learn by control their reflect back on
experiences (what I am observing the actions by their actions
(customer going to do), performance of setting internal (how did I do)
named anticipate the referent (peers standards and perceptual-
Applegate) into consequences or supervisors) (aspired level of ly determine
cognitive (what am I and credible performance) how strongly
models (apple) going to get for others (high and by they believe
that then serve it), and performers), evaluating the they can
as guides for determine the and the discrepancy successfully
future actions level of desired consequences between the accomplish the
(remembering performance they receive for standard and task in the
his name (what is my their actions the perform- future given the
easily) performance (what do they ance (where do context (0 -
goal) get for it) I stand) in order 100% certainty)
to improve it

McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.


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A Conceptual Framework For The Study
Of Organizational Behavior
Environmental Context
2. Info. Tech & Globalization
3. Diversity & Ethics
Organizational Context
4. Design & Culture
5. Reward System Managing and
Dynamics
Leading for High
Performance
10. Communication
11. Decision
Social 15. Goals & Job
Making
Design
Cognitive Organizational 12. Stress &
16. Behavioral
Theory Behavior Conflict
Management
13. Power &
17. Leadership
Politics
Processes &
14. Groups &
Cognitive Processes Teams
Skills
6. Perception & Attribution 18. Great Leaders
7. Personality & Attitudes Really Do
8. Motivational Needs & Processes
9. Emotional Intelligence,
Optimism & Self-Efficacy
McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

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