Etom Intro

eTOM Introduction
2007 IBM Corporation
eTOM
eTOM (enhanced Telecom Operations Map) is the most widely

used and accepted standard for business processes in the
telecommunications industry
eTOM was developed by the Telemanagement Forum, and was
standardized in 2004 as ITU-T International Recommendation
M.3050
It provides full scope of business processes required by a service

provider and
defines the key elements, the linkages between these elements,

the identification of interfaces, and the use of customer, service,
resource, supplier/partner and other information by multiple
processes.
So, it creates a guidebook that is fast becoming the common

business language of the telecom industry.
06/27/16
Todays Architectural Goals need to adhere:

Eliminating point-to-point integrations.
View the enterprise as a single application via a service layer
Create an enterprise that is resilient to large scale application
changes.
Leverage existing industry standards .
Big bang approach doesnt work.
Use a top down approach to define business services.
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The eTOM model is a logical framework consisting of 3 levels of

functional decomposition,structured in a manner that highlights major
process areas,
such as:
CRM
Fulfillment
Service Assurance
Billing
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SID Shared Information Data !
SID model provides the industry with a common vocabulary and

set of information/data definitions and relationships used in the
definition of NGOSS architectures.
The SID is an information model

Independent of platform, language and protocol
One single information model gives rise to multiple data models
(reflects different management needs)
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Best Feature of SID- > Built-In Extensibility
The SID make extensive use of software patterns for modeling

Patterns capture common relationships and occurrences of physical
connections and structures
Patterns and abstraction mechanisms, like roles, make the model
inherently extensible
Roles are used as a means of abstraction

Superior to specifying a particular entity
Extensions to popular Role Patterns to suit
Telecommunications Domain
NGOSS Approach
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SID Business Framework Complete !!!

Market / Sales
Market Strategy & Plan
Marketing Campaign
Contact/Lead/Prospect
Market Segment
Competitor
Sales Statistic
Product
Strategic Product
Portfolio Plan
Product Performance
Product Specification
Product Offering
Product Usage
Customer
Customer Order
Customer Problem
Applied Customer Billing

Rate
Customer Bill Collection
Customer Interaction
Customer Statistic
Customer SLA
Customer Bill
Customer Bill Inquiry
Service
Service Applications
Service Performance
Service Strategy & Plan
Service Specification
Service Configuration
Service Usage
Service Trouble
Resource
Resource Topology
Resource Performance
Resource Strategy &

Plan
Resource Specification
Resource Configuration
Resource Usage
Resource Trouble
Resource Test
Supplier/Partner
S/P Interaction
S/P Order
S/P Performance
S/P Bill
S/P Problem
S/P Bill Inquiry
S/P Plan
S/P Product
S/P SLA
S/P Statistic
S/P Payment
Product
Customer
Service
Resource
Supplier / Partner
Enterprise
Common Business
Revenue Assurance
(Under Construction)
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Sales Channel
Service Test
Root
Party
Business Interaction
Usage
Project
Base Types
Location
Agreement
Policy
Time
Summing Up- Technical Benefits

eTOM
Well defined enterprise processes and operations
Allows enterprise level analysis of the business initiatives for
completeness.
Allows identification of the linkage between various processes and
their heightened importance in an ebusiness world.
SID
Enterprise view of entities.
Unified and consistent model.
Unforeseen entities can be modeled faster and cheaper.
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eTom may not be enough

However, communications service providers (CSPs) have had a difficult time
operationalizing eTOM:
The model can be too abstract and high-level to be of practical value
Customers frequently are uncomfortable with the vocabulary of eTOM process,
which they find arcane and not intuitively meaningful
Customers frequently ask for lower-level detail, which eTOM does not have
eTOM does not provide process flows, only tasks
Few tools exist to make eTOM workable
Few linkages are provided between other areas of telecom enterprise architecture,
like IT, data, SOA, benefits, and business, to make eTOM widely relevant
There is very little publicly-available collateral describing how it has been used
No training available
Furthermore, eTOM is being over-applied or mis-applied in some cases, further
leading to disenchantment with the model
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eTOM+
eTOM+ refers to IBM's telecom process service offering based on eTOM, and includes
extensions to the eTOM model itself, as well methods, tools, guides and other collateral, for
applying eTOM to yield business results
eTOM+ increase eTOM's effectiveness with telecom service providers and its ease of being
operationalized, in the following ways:
Greater Detail
By extending eTOM to levels 4, 5 and beyond for example, provides clients a more detailed framework
for their process architectures; also included are process flows and other process constructs missing in
eTOM
Multi-Channel and Multi-Service View
By factoring in variations due to channels, services, and networks, eTOM+ more accurately reflects the
complex nature of the telecom business.
Terminology and Modeling
Customers are frequently stymied by eTOM language not being intuitive or
Process Storyboard Language
Process storyboarding helps clients get "the big picture" of process & IT interactions across the
enterprise.
Method, Data & Tools
As we all know, the business value is not in the eTOM picture, but in the consulting based on it.
Business + SOA + IT
Provides framework for integrating process, applications and data for an SOA-based transformation
Benefits & Capabilities Mapping
Layering the framework with common capabilities and KPIs increase the usefulness of the model.
06/27/16
More Information
Source: TM Forum
Business Process Framework
http://www.tmforum.org/BestPracticesStandards/Bu
sinessProcessFramework/1647/Home.html
Information Framework (SID)
http://www.tmforum.org/BestPracticesStandards/Inf
ormationFramework/1684/Home.html
06/27/16

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What is eTOM and what is its purpose?

What is eTOM and what is its purpose?

What are some benefits of using eTOM and SID?

What are some benefits of using eTOM and SID?

eTOM Introduction

2007 IBM Corporation

eTOM (enhanced Telecom Operations Map) is the most widely

It provides full scope of business processes required by a service

defines the key elements, the linkages between these elements,

So, it creates a guidebook that is fast becoming the common

2006 IBM Corporation

Todays Architectural Goals need to adhere:

2006 IBM Corporation

The eTOM model is a logical framework consisting of 3 levels of

2006 IBM Corporation

SID Shared Information Data !

SID model provides the industry with a common vocabulary and

The SID is an information model

2006 IBM Corporation

Best Feature of SID- > Built-In Extensibility

The SID make extensive use of software patterns for modeling

Roles are used as a means of abstraction

2006 IBM Corporation

SID Business Framework Complete !!!

Market Strategy & Plan

Applied Customer Billing

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Resource Strategy &

S/P Bill Inquiry

2006 IBM Corporation

Summing Up- Technical Benefits

2006 IBM Corporation

eTom may not be enough

2006 IBM Corporation

2006 IBM Corporation

2006 IBM Corporation

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