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    CV Jona Jan 2024

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    axos16games

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    CV Jona Jan 2024

    Uploaded by

    axos16games
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    CV Jona Jan 2024 (1) (1)

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    1 views1 page

    CV Jona Jan 2024

    Uploaded by

    axos16games

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Jonatan Santiago Tordecilla

    Customer Service Representative

    Address: Carrera 20a bis #74-30 Bogotá, Colombia DOB: April 9, 1993
    Phone: 3174071644 email: [email protected]

    Experience Profile
    Sep 2022 - Dic 2023 Full Potential Solutions There is something I have come to
    understand about any industry
    Customer Care Representative
    I successfully operated in two Lines of Business (LOBs): Customer Service Dealing with people, co-workers,
    and Sales/Retention. In the Customer Service line, I adeptly managed clients, customers or even your own
    billing information, addressed customer inquiries, resolved conflicts, and family comes to a few specific things:
    performed basic troubleshooting. This role also involved cross-sales be patient enough to actually listen
    responsibilities. As a Retention Agent in the sales/retention line, I leveraged
    to their needs, be empatethic,
    my sales and persuasion skills to prevent customers from canceling
    services and encouraged them to stay with the company.
    understanding and resourceful.
    5+ years of Customer Service
    April 2019 - Aug 2021 Communication Specialist Experience
    Communication Specialist 10 years Self-Taught musician
    Ingles Level: C1
    I offered support on an ethics and compliance hotline, addressing work-
    place concerns. My role involved multitasking—listening to information
    from callers/whistleblowers while promptly translating and conveying it in ◦ Creative,
    written reports to the respective companies. These reports needed to be ◦ fast problem solver,
    actionable and completed within tight timeframes. Additionally, I served as ◦ proactive,
    a translator, facilitating communication between English and Spanish. ◦ resourceful and
    ◦ great performance under pressure.
    ◦ Sales Skills
    Aug 2016 - Jul 2018 CONVERGYS ◦ Persuasion Skills
    Customer Service Representative ◦ “my work represents itself”
    Managed a bilingual customer service line for a prominent department
    store, handling sales, billing inquiries, technical support, and general
    customer service. Adapted assistance to meet the unique needs of each
    client, ensuring effective solutions.

    Education
    2013

    Tourism Degree
    Specialty: Turistic Services
    I.U.T. Cristobal Mendoza

    Skills Hobbies
    2006

    High School Degree


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