Scribd Logo
Upload

Welcome to Scribd!

  • 20 views

    Resume Format

    Uploaded by

    De Nise
    This document provides a summary of Shaira Denise Acedera's resume. It lists her contact information, work experience including roles at Mackim Prints Inc., Alorica Inc., Telus International Philippines, Sykes Philippines, and Sutherland Global Services Inc. It also outlines her education history at Muntinlupa National High School and Technological University of the Philippines. The document highlights her skills in Microsoft Office, Adobe Photoshop, and customer service. It names two references from Sutherland Global Services and notes awards as top performer and most improved from 2019 to 2020.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Resume Format

    Uploaded by

    De Nise
    20 views2 pages
    This document provides a summary of Shaira Denise Acedera's resume. It lists her contact information, work experience including roles at Mackim Prints Inc., Alorica Inc., Telus International Philippines, Sykes Philippines, and Sutherland Global Services Inc. It also outlines her education history at Muntinlupa National High School and Technological University of the Philippines. The document highlights her skills in Microsoft Office, Adobe Photoshop, and customer service. It names two references from Sutherland Global Services and notes awards as top performer and most improved from 2019 to 2020.

    Original Description:

    Resume Format for Call Center Application

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides a summary of Shaira Denise Acedera's resume. It lists her contact information, work experience including roles at Mackim Prints Inc., Alorica Inc., Telus International Philippines, Sykes Philippines, and Sutherland Global Services Inc. It also outlines her education history at Muntinlupa National High School and Technological University of the Philippines. The document highlights her skills in Microsoft Office, Adobe Photoshop, and customer service. It names two references from Sutherland Global Services and notes awards as top performer and most improved from 2019 to 2020.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views2 pages

    Resume Format

    Uploaded by

    De Nise
    This document provides a summary of Shaira Denise Acedera's resume. It lists her contact information, work experience including roles at Mackim Prints Inc., Alorica Inc., Telus International Philippines, Sykes Philippines, and Sutherland Global Services Inc. It also outlines her education history at Muntinlupa National High School and Technological University of the Philippines. The document highlights her skills in Microsoft Office, Adobe Photoshop, and customer service. It names two references from Sutherland Global Services and notes awards as top performer and most improved from 2019 to 2020.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Shaira Denise Acedera

    Muntinlupa City, PH 1772


    09989255892
    (02) 8660 7394
    [email protected]

    EXPERIENCE

    Mackim Prints Inc., Makati City — Intern


    MARCH 2013 - 2015 SKILLS

    Assigned to edit lay-outs and designs to be printed on special papers for


    ​Knowledgeable in:
    known companies and events. Handles important customer documents. ​Microsoft Office Applications
    ​MS Teams
    Trained to handle important and confidential customer documents.
    ​Google Docs & Excel
    ​Adobe Photoshop
    Alorica Inc., Makati City — Customer Service Representative ​Corel Draw
    AUGUST 2017 - MAY 2018
    ​Salesforce Lightning
    Handled Phone Support for 6 months, Chat Support for 3 months, and ​Slack

    is also trained for Email Support. Was able to be one of the top ​Web and Tech Savvy
    ​Critical thinker & fast learner
    performers of our team and maintains utmost discretion when dealing ​Fluent in English Speaking
    with sensitive matters. ​Willing to be trained

    Telus International Philippines, Makati City — Customer


    Service Representative AWARDS

    AUGUST 2018 - FEBRUARY 2019


    My most notable awards
    A part-timer that handled Phone, Chat and Email Support. Was able to
    recently was back in 2019
    maintain utmost discretion when dealing with customer’s personal and when I graduated as top
    performer of our wave and
    sensitive information.
    sometime around 2020 as
    Most Improved (Sutherland
    Sykes Philippines, Muntinlupa City — Technical Support Global services).
    Representative
    MARCH 2019 - JUNE 2019

    Assigned to handle in-bound calls, emails, and minor sales for an


    American audio electronics company.

    Sutherland Global Services Inc., Quezon City — Creator


    Support Specialist
    JULY 2019 - AUGUST 2022

    CSR from July 2019 to the first week of October 2021. Transferred to
    Creator Support by Second week of October. Assigned to give access to
    creators by investigating & background researching.
    EDUCATION CHARACTER REFERENCES

    Muntinlupa National High School, Muntinlupa City Albert Jason Magsino


    2009 - 2013 Gutierrez, Sutherland
    Graduated as part of the three highest sections. Active in school programs
    Global Service - Team
    Manager (customer
    such as: Choral, Girl Scout, Literature Club, and creative competitions.
    support)
    +63 905 319 3186
    Technological University of the Philippines, Manila — BS
    Computer Science
    Larrah Salvador,
    2013 - 2016 | 2018 - 2019 Sutherland Global
    Dost Scholar. Active in our Student Government - College of Science USG Service - Team Manager
    secretary & Block President. Active in extracurricular activities - (creator support)
    TUP-Artist Band Company Head & College of Science org vice president. +63 917 169 5272

    You might also like