Cv-Ds-Keren Mae Manuguid

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KEREN MAE M.

MANUGUID

About Me
Dedicated and focused, with four years of experience
providing creative customer service. Eager to use my
track record of success at every stage of my career.
An experienced employee with honed interpersonal
abilities to provide top-notch customer service.
My Contact

[email protected]
Professional Experience
+639067703687 / +639995270071 CDO FOODSPHERE INC.
January 3, 2017 to June 07, 2017
Blk 1 Lot 5, Cardinal Subdivision,
Quality Control Personnel
Brgy. Sampaloc 1, Dasmarinas City, In-charge with the weighing and checking the quality of the food
Cavite Philippines stored in different food packs.

VANADIUM MARKETING INC.


Hard Skill May 2019 – September 2019
Data Entry Customer Service Representative
Sales Management Chat Sales and Email Support
Ability to hit Sales goals Handled Road Side Insurance Account
Team Management
LANA THE LABEL Co. Ltd
Soft Skill September 2019 – December 2020
Observation Customer Service Representative
Collaborative Skill 3 months as Customer Service Representative
Clear Communication Handled Sales Account for Shopify
Multi-tasking Social Media Manager
Active Listening Promoted as Team Manager after accumulating numerous sales
with the company
Tools Used Task is to post the products through Instagram, Shopify and
Facebook.
Gmail,Outlook,Hotmail Guiding the sales agents on how to target numerous counts of
Monday.com sales via up-selling.
Slacks,Skype, MS Teams
MS Office FLEXWEAR AUSTRALIA LTD PTY.
Citrix, Live Engage
December 2020 – December 2021
Axis, GDS, Amadeus
Freshdesk Team Manager
Five9 Task is to post the products through Instagram, Shopify and
Sales Force Facebook.
Amazon Connect Guiding the sales agents on how to target numerous counts of
sales via up-selling.
Education Background
WNS GLOBAL SERVICES INC.
Tanauan Institute Inc.
December 2021 – September 2022
Bachelor of Science in Computer Science Customer Service Representative
2nd Year College Under graduate Chat and Email Support
Handled Airline Account
Natatas National High School
Completed Highschool - Class 2015 The Results-CX Manila
September 2022 – February 2023
Tanauan North Central School
Completed Elementary - Class 2011 Customer Service Representative
Inbound Calls , Chat and Email Support Representative
Handled Online Streaming Account

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