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    CV Prashansa Masih

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    brett blueford
    Prashansa Masih is a Service Delivery Consultant with experience overseeing recruitment processes and ensuring client requirements are met. She previously worked as a Dispute and Fraud Specialist at American Express and as a Google Ads Specialist. She has a BA in Sociology and skills in client management, communication, problem solving and time management.

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    CV Prashansa Masih

    Uploaded by

    brett blueford
    11 views1 page
    Prashansa Masih is a Service Delivery Consultant with experience overseeing recruitment processes and ensuring client requirements are met. She previously worked as a Dispute and Fraud Specialist at American Express and as a Google Ads Specialist. She has a BA in Sociology and skills in client management, communication, problem solving and time management.

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    Prashansa Masih is a Service Delivery Consultant with experience overseeing recruitment processes and ensuring client requirements are met. She previously worked as a Dispute and Fraud Specialist at American Express and as a Google Ads Specialist. She has a BA in Sociology and skills in client management, communication, problem solving and time management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    11 views1 page

    CV Prashansa Masih

    Uploaded by

    brett blueford
    Prashansa Masih is a Service Delivery Consultant with experience overseeing recruitment processes and ensuring client requirements are met. She previously worked as a Dispute and Fraud Specialist at American Express and as a Google Ads Specialist. She has a BA in Sociology and skills in client management, communication, problem solving and time management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Prashansa Masih

    Service Delivery Consultant

    +91-97177-28957 [email protected] https://www.linkedin.com


    /in/prashansa-masih-
    4217a41a8/

    Summary Experience
    Dedicated working professional
    September 2021-Current
    providing quality execution of
    operations. Experienced Specialist with a TalentBurst, an Inc 5000 company
    demonstrated history of working in the
    information technology and services SERVICE DELIVERY CONSULTANT
    industry. Skilled in Digital Marketing
    Experience, Dispute Resolution, Digital Overseeing the process of recruitment from the time a candidate gets hired and
    making sure that all the client requirements are complete till the time a candidate is
    Marketing, Microsoft Office, and Dispute
    onboarded while handling escalations in between for specific clients. Handling projects
    Settlement. Strong professional
    assigned with different clients and completing these projects in the given timeframe
    graduated from Jesus and Mary College. while coordinating with internal departments. Making sure that the client portals such
    Experienced in client facing roles and as VNDLY, Kantola, Medtrainer are updated with accurate details for the candidates
    bringing forth a valuable industry that have been assigned to them. Currently working on the Life Sciences division of the
    experience. Currently serving as a Company and fulfilling JAHCO requirements.
    Service Delivery Consultant in a
    Recruitment agency and focused on
    American Express December 2020-September 2021
    ensuring client satisfaction and delivery
    of tasks allocated with managing
    DISPUTE AND FRAUD SPECIALIST
    different company projects assigned.
    Catering to specific client needs from I worked as a fraud and dispute specialist and assisted card holders with disputing
    providing them with candidates for charges and account protection along with overall account management. Assisting
    various job openings and related data to Card members with fraud charges on their account and taking the necessary steps to
    handling the candidates queries and make sure the account is protected from future fraudulent activities by educating the
    escalations. Currently supporting Life card member as well as generating sales and upgrades of their cards.
    sciences division of the agency and
    creating databases for auditing purpose
    and fulfilling the changing client FIS Global September 2019-December 2020
    requirements.
    GOOGLE ADS SPECIALIST
    I worked as a Google Ads Specialist where I engaged with budding advertisers and
    Education assisted them with creating digital campaigns based on their campaign goals on the
    Google domain. Assisting them in making valuable changes and providing inputs in
    the ads that they created. Resolving issues related to the Ads community with Google
    Jesus And Mary College (University Experts and making sure the escalations are handled properly
    Of Delhi)

    BA(Hons)-Sociology Key Skills


    2016-2019

    Fluent in English and Hindi.


    Schooling: Managing clients and ensuring consistency and clarity.
    Crisp communication and quick learning
    12th: Holy Child Auxilium School-2016 Team Management and Problem Solving
    Handling Client escalations and fulfilling their project requirements
    10th: Holy Child Auxilium School-2014 Excellent Time management skills and working under pressure.

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