Resume - Suares Maria Laura

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MARIA LAURA SUARES

CUSTOMER SUPPORT
REPRESENTATIVE

ABOUT ME
I possess a robust track record utilizing online learning
platforms (Moodle) and virtual tools such as Microsoft
PROFESSIONAL SKILLS Office Suite and Google Suite. My deep understanding of
Customer service human behavior, motivations, and emotions can
Customer support significantly enhance client satisfaction strategies,
Attention to detail rendering services more effective and ethical. I aspire to
Time Management align my expertise with an organization poised for
Customer Satisfaction growth, aiming to contribute my skills and knowledge to
Problem-solving abilities drive expansion and amplify its core values.
Remote work tools: Microsoft Office,
Google Suite ,Trello.
RELEVANT EXPERIENCES
PERSONAL SKILLS
School Guidance Counselor
Adaptability
Secondary School Number 95, Buenos Aires | October 2022 —
Proactiveness September 2023
Confidentiality *Main responsibilities: Provide crisis intervention, employing existing
Continuous Learning
trust and rapport to deescalate situations; maintain positive
English C1 level (certified)
relationships with teachers and collaborate with students to help
Spanish (Native speaker)
achieve their goals.
PROFESSIONAL ACHIEVEMENTS
Psychologist
As a Psychologist in an Argentinian
Fundacion Quarello para la Rehabiilitacion,
company I fostered robust relationships
Buenos Aires. | February 2018 - December 2022
with key clients, resulting in a substantial
increase in customer satisfaction and *Main responsibilities: Consumer behavior analysis, psychological
long-term retention.
profiling, data interpretation through a psychological lens, testing and

PERSONAL ACHIEVEMENTS analysis, creating and delivering written reports, communication and
counseling (both remote and face to face).
Living in Ireland for 3 months to Virtual teacher
improve my English skills.
Universidad del Este,Buenos Aires, March 2015 — March
2017
EDUCATION *Main responsibilities: Content creation and delivery, using

Bachelor's Degree in Psychology different online interfaces, effectively communicating complex


Universidad NacionalDe La Plata, ideas(engaging communication),understanding the needs,
Buenos Aires,Argentina preferences, and learning styles of diverse students.Assessing
February 2000 - December 2008 students' learning progress and adapting teaching methods
Psychology Teacher accordingly,. Quick adaptation to new technologies and
Universidad NacionalDe La Plata innovative methods,addressing technical issues, student
Buenos Aires ,Argentina
concerns, and adapting to unexpected challenges.
March 2005 - August 2021

SOCIAL CONTACT
email: [email protected]
+5492216051797

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