Service Tips

Reference Subject Date

E-Series Inteli Controlled Alarm/ Error Codes
ST-102
2-6-2019
Product Inteli Control

The information listed below is provided as general guidelines to assist in troubleshooting. It is ultimately the owner’s/ distributor’s/
technician’s responsibility to properly troubleshoot the piece of equipment down to the failed component(s). Continental Girbau will
not be held liable for any part replacement and/or labor associated with the misdiagnosed troubleshooting of the equipment.

Display Description of the Alarm Probable Cause Action

1 Emergency stop switch Emergency stop switch activated 1. Turn the red E-stop knob left or
right to release. Press the stop key
on the display to reset. Consult
manual section 4.7 (located in Inteli
Operation manual).

2 Communication fault No communication circuit between the 1. Loose communication cable

microprocessor to inverter. connection at the micro or inverter.
2. Incorrect power supply to inverter.
3. Correct power supply, but no power-
up of the inverter (indicating bad
VFD).
4. 5 VDC (approximate) power supply
not present on communication
cables at the inverter.
3 Inverter auto-blocked Inverter disconnected for safety purposes 1. Turn off power supply for 3 seconds
and retry. Call “ATS” if condition
persist.
4 Inverter sequence failure Communication failure during a cycle 1. Tur off power supply for 3 seconds
operation and retry.
2. Follow “Display 2” Action
sequence.
5 Inverter overcurrent Overcurrent- Fast and high rise of motor 1. Motor plug/ wiring connection loose
currents detected by the inverter during of grounded.
30 Inverter overcurrent during acceleration, deceleration, and normal 2. Wiring cable from inverter to motor
acceleration operation. shorted or grounded.
3. Inverter dirty or contaminated.
31 Inverter overcurrent during 4. Low voltage of the power supply
deceleration that creates higher currents.
32 Inverter overcurrent 5. Bad motor winding
6. Bad bearings
6 Motor over heating Motor thermal circuit (klixon) open or motor 1. Low voltage of supply power,
in over heat condition. Motor klixon should creates higher motor currents
close after a period of time that the motor has 2. Loose wiring (open) or shorted
cooled down. wires in cable from inverter to
motor.
3. Poor wiring connection at inverter
or motor plug of overload circuit.
4. Faulty motor.
5. Faulty inverter
7 Inverter over voltage DC Over voltage on the DC buss of the inverter 1. Incorrect voltage supply to the
link inverter.
2. Poor motor/ motor connection issue.
3. Inverter breakdown, due to external
contamination (dirt/ lint).
8 Inverter over heating Excessive temperature detected by the inverter 1. Inverter fan failure.
temperature sensors. 2. Inverter dirty due to lack of
39 Inverter thermal relay Inverter currents above programmed levels. preventative maintenance.
overload 3. High ambient temperature.
9 General inverter failure Inverter failure detected by the inverter circuit 1. Verify the inverter is clean and not
33 damaged.
2. Reset inverter by cycling power on
10 Unidentified inverter failure the washer.
11 Unbalance control failure Inverter detects motor current output 1. Improper load size/ combination
imbalance 2. Restriction of basket/ drum rotation.
3. Ambient temperature too high.
12 Inverter ID error Inverter model not compatible with the washer 1. Verify inverter is the correct part for
model washer.
35 Inverter configure error 2. Ensure the MK10 plug is installed
on the 1800 W custom inverter.
13 Door lock failure- Door Door not locking properly 1. Disconnect power from the washer
locked and cannot open for a minimum of 2 minutes. With
the power off open the door.
2. Adjust door (EH30 &EH040). See
“Mechanical Technical Assistance”
manual cod. 422907.
3. Door locking mechanism
4. Verify tub for water level.
14 Failure of card access Washer fails to recognize when the card is 1. Check card connector cable at X12
inserted or will not allow the transfer of on A1 board.
information 2. Replace card reader.
15 Fault detection A5 (I/O1) A5 (I/O1) board is not being detected, setup 1. Disconnect the satellite board A6 by
board error turning off power and remove X2
connector plug.
18 A5 board communication 2. Inspect cable connections X1 on A5
failure to X11 on A1.
3. Replace A5 board if the alarm still
exist.
4. Replace A1 board if step 3 didn’t
resolve the alarm.
16 Fault detection A6 (I/O2) A6 (I/O2) is not detected, setup error 1. Verify A6 board is activated in the
setup configuration.
19 A6 board communication 2. Verify A6 board is wired correctly.
failure 3. Verify 12 VDC across X1-2 to X1-4
4. Verify 12 VDC across X1-2 to X1-6
17 Fault detection A10 (tilt) A10 board is not detected, setup error 1. Verify A10 board is activated in the
board setup.
20 A10 board communication A10 connection failure 2. Verify 12 VDC across X1-5 to X1-1
fault 3. Verify 12 VDC across X1-5 to X1-4
4. Check connection X1-6
21 Bath over level Washer overfills, drain opens 1. Water valve stuck open, turn power
off, and the water should stop
flowing.
2. Water runs with power off, possible
bad orifice or bad valve.
3. Verify drain valve is fully closed.
22 Bath level failure Washer does not reach programmed level 1. Verify drain valve is fully closed.
2. Inspect air conduction hose from
pressure switch to the air dome
(located below pulley) for leaks
and/or blockage.
3. Verify level control in the “Test”
program.
23 Bath over temperature Indicates water temperature is higher than 1. Possible thermistor failure if alarm
programmed value. shows at the beginning of the fill.
2. Auxiliary heating issue if unit is
26 Faulty heat system Irregularity in the heating system. equipped with electric or the steam
heating option. Verify electric relay
29 Over temperature High temperature when the machine stopped or steam valves are operating
properly.
24 Drain failure Washer fails to drain properly 1. Turn off power and all water should
drain out, if not, verify mechanical
function of the drain valve.
2. Verify main drain line is sized
properly and unobstructed.
25 Faulty water supply Irregular water fill 1. Inspect water inlet filters.
2. Verify water fill valves have the
correct pressure.
3. Verify the water valve operation in
the “Test” program.
27 Temperature probe failure Thermistor not correct 1. Inspect probe connections for dirt,
corrosion, and moisture. If present
clean.
2. Verify the thermistor reads 13K to
14K ohms at room temperature.
28 Unbalance switch failure Balance switch circuit open or activated 1. Open and close loading door to reset
the alarm.
2. Verify wire connections.
3. Verify the functionality of the
switch.
36 Inverter low voltage Inverter voltage lower than operation nominal 1. Verify the supply voltage is between
value 208-240 VAC.
2. Verify the inverter relay (KA1)
voltage is between 208-240 VAC.
3. Check inverter fuse protection.
37 Inverter phase loss Inverter power supply failure 1. Loss of either L1, L2, or L3 voltage
supply.
2. L1, L2, or L3 fuse blown.
3. Incorrect wiring of the power supply
to the washer.
38 Inverter disconnection relay Inverter control relay disconnection 1. Verify 12 VDC across terminals 0
failure and 1 on the KA1 relay coil when
Inverter not detected by the control starting the washer.
41 Inverter detection relay 2. Verify the inverter powers when the
failure relay actuates.
3. Verify the input voltage to the
inverter.

40 Inverter overload Motor currents higher than defined 1. Verify voltage to the inverter supply
2. Verify wiring from inverter to
motor.
3. Verify drain system’s operation.
4. Inspect for any basket restrictions.
42 Washer fan motor thermal EH255 models only Q2 thermal tripped 1. Verify motor cooling fan operation.
disconnect Q2 2. Reset Q2 device on the motor
3. Verify wiring at CM and X2 on the
inverter.

100 All programs empty When trying to erase/ copy a program on the 1. Reprogram special programs
machine and card are both empty 2. Verify all Earth ground connections
101 All programs full When trying to erase/ copy a program on the 1. Verify all program contents
machine and card are both full
102 No memory available There is no memory available when trying to 1. Verify all program contents
create/ copy/ adding a phase
103 Program full Program contents already has the maximum 1. There is a maximum of 50 phases.
number of phases. Verify all 50 are being used.
109 Non-modifiable program You cannot modify a fixed program 1. Verify the generation of model. The
1st generation had programs 1-20
fixed. 2nd generation (current
production) has programs 80-99
fixed.
112 Out of range When starting a program, either the weight or 1. Clear starting time or weight and
a delayed starting hour is out of limits. retry
2. Call “ATS” if problem persist
 114 Card access failure An operation fails when using the card. The 1. Verify card is inserted properly
Card program memory operation of copying a program to a card fails 2. Verify card reader connection t A1
120 Enter new code when accessing card setup mode. board is properly connected.

121

123
119 Insert card There is no card inserted when trying to 1. Verify the card is properly inserted.
access card menu Try to reinsert card.
2. Press stop on the keypad to clear the
code.
122 Any defined configuration The values are out of limits when trying to 1. Verify the card is inserted properly
copy from card and retry.
2. Press stop on the keypad to clear the
code.
128 Inverter parameter failure Inverter parameter error 1. Reload parameters. The inverter
parameters do not match the micro.
2. Contact “ATS” if problem persist
500 Abnormal level Washer indicates water in the drum when it 1. Verify there is no water in the
should be empty washer
2. Check the level control in the “Test
Program”
501 Not well positioned The tilt machine is not properly positioned 1. Verify the end of course tilt switch
positions are correct
502 Alarm on Starting a machine an alarm is present 1. Verify alarm and correct
503 Lock door 1 on The door locking system was not activated at 1. Press stop on the keypad, open and
Open and close door the end of the last cycle close the door, then restart the
504 Locked program program.
2. Verify the door hinge switch is
900 working when the door is opened
and closed.
505 Machine program memory The program is blocked 1. See section 8.3 “Blocking Usage” in
the Operations Manual
506 Not allowed programing There is an incompatibility when starting a 1. Press stop button on keypad to reset
program between the program values and 2. Turn off power machine for 3
machine configuration. seconds. Turn power back on. If
problem persists contact “ATS”.

Always follow the warnings and procedures in the corresponding equipment instruction manual.

Service Tips