VACON · 148 FAULT TRACING

10 FAULT TRACING
When the control diagnostics of the AC drive find an unusual condition in the operation of the
drive, the drive shows this information:

‡ This information shows on the display (see 7.7 Using the Active faults menu (M4)):
‡ the location indication F1
‡ the fault code (see Chapter 10.2 Fault codes)
‡ a short description of the fault
‡ the fault type symbol (see )
‡ the FAULT or ALARM symbol
‡ The red LED on the keypad starts to blink (only when a fault shows).
If many faults show at the same time, you can examine the list of active faults with the
Browser buttons.
In the NX AC drives, there are 4 different types of faults.

Table 61: Fault types

Fault type symbol Description

The type A fault (Alarm) tells you about unusual operation on the drive. It does not
A (Alarm)
stop the drive. The 'A fault' stays in the display for about 30 seconds.

The type 'F fault' stops the drive. To start the drive again, you must find a solution to
F (Fault)
the problem.

The type 'AR fault' stops the drive. The fault is reset automatically and the drive tries
AR (Fault Autoreset) to start the motor again. If it cannot the start the motor again, a fault trip (FT, see
below) shows.

If the drive cannot start the motor after an AR fault, an FT fault shows. The type 'FT
FT (Fault Trip)
fault' stops the AC drive.

The fault stays active until it is reset, see Chapter 10.1 Resetting a fault. The memory of active
faults can keep the maximum of 10 faults in the order in which they were shown.
Reset the fault with the Reset button on the keypad, or through the control terminal, fieldbus
or the PC tool. The faults stay in the Fault history where you can go and examine them. See
the different fault codes in Chapter 10.2 Fault codes.
Before you ask help from the distributor or the factory because of unusual operation,
prepare some data. Write down all the texts on the display, the fault code, the source
information, the Active Faults list and the Fault History.

10.1 RESETTING A FAULT

1 Remove the external Start signal before you reset
the fault to prevent that the drive starts again
without a note.
2 You have 2 options to reset a fault:

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FAULT TRACING VACON · 149

‡ Push the Reset button on the keypad for 2

seconds.
‡ Use a reset signal from the I/O terminal or
fieldbus.
The display goes back to the same state it was
before the fault.

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 VACON · 150 FAULT TRACING

10.2 FAULT CODES

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

1 Overcurrent S1 = Hard- There is too high a current Do a check of the loading.

ware trip (>4*I H) in the motor cable. Do a check of the motor.
Its cause can be 1 of these. Do a check of the cables and con-
S2 = nections.
Reserved Make an identification run.
‡ a sudden heavy load
S3 = Cur- increase
rent con- ‡ a short circuit in the
troller motor cables
supervision ‡ the motor is not the
correct type

2 Overvoltage S1 = Hard- The DC-link voltage is Set the deceleration time longer.
ware trip higher than the limits. Use the brake chopper or the brake
resistor. They are available as
S2 = Over- options.
voltage ‡ too short a decelera- Activate the overvoltage controller.
control tion time Do a check of the input voltage.
supervision ‡ high overvoltage spikes
in the supply
‡ Start/Stop sequence
too fast

3* Earth fault The measurement of cur- Do a check of the motor cables and
rent tells that the sum of the the motor.
motor phase current is not
zero.

‡ an insulation malfunc-
tion in the cables or the
motor

5 Charging switch The charging switch is open, Reset the fault and start the drive
when the START command again.
is given. If the fault shows again, ask
instructions from the distributor
near to you.
‡ operation malfunction
‡ defective component

6 Emergency stop Stop signal has been given Do a check of the emergency stop
from the option board. circuit.

7 Saturation trip This fault cannot be reset from the

‡ defective component control panel.
‡ brake resistor short- Switch off the power.
circuit or overload DO NOT RESTART THE DRIVE or
CONNECT THE POWER!
Ask instructions from the factory.
If this fault shows at the same time
with Fault 1, do a check of the
motor cable and the motor.

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FAULT TRACING VACON · 151

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

8 System fault S1 = Reset the fault and start the drive

Reserved ‡ operation malfunction again.
‡ defective component If the fault shows again, ask
S2 = instructions from the distributor
Reserved near to you.

S3 =
Reserved

S4 =
Reserved

S5 =
Reserved

S6 =
Reserved

S7 =
Charging
switch

S8 = No
power to
driver card

S9 = Power
unit com-
munication
(TX)

S10 =
Power unit
communi-
cation
(Trip)

S11 =
Power unit
comm.
(Measure-
ment)

9* Undervoltage S1 = DC- The DC-link voltage is lower If there is a temporary supply volt-
link too low than the limits. age break, reset the fault and start
during run the drive again.
Do a check of the supply voltage. If
S2 = No ‡ too low a supply volt- the supply voltage is sufficient,
data from age there is an internal fault.
power unit ‡ AC drive internal fault Ask instructions from the distribu-
‡ a defective input fuse tor near to you.
S3 = ‡ the external charge
Undervolt- switch is not closed
age control
supervision

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 VACON · 152 FAULT TRACING

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

10 * Input line supervi- The input line phase is Do a check of the supply voltage,
sion missing. the fuses and supply cable.

11 * Output phase The measurement of cur- Do a check of the motor cable and
supervision rent tells that there is no the motor.
current in 1 motor phase.

12 Brake chopper There is no brake resistor. Do a check of the brake resistor

supervision The brake resistor is bro- and the cabling.
ken. A defective brake chop- If they are in good condition, there
per. is a fault in the resistor or the
chopper. Ask instructions from the
distributor near to you.

13 Frequency con- Too low a temperature in

verter undertem- the heatsink of the power
perature unit or in the power board.
The heatsink temperature is
below -10 °C (14 °F).

14 Frequency con- Heatsink temperature is Do a check of the actual amount

verter overtem- over 90 °C (194 °F) (or 77 ºC and flow of cooling air.
perature (170.6 °F), NX_6, FR6). Examine the heatsink for dust.
Overtemperature alarm is Do a check of the ambient temper-
issued when the heatsink ature.
temperature goes over 85 Make sure that the switching fre-
°C (185 °F) (72 ºC (161.6 quency is not too high in relation to
°F)). the ambient temperature and the
motor load.

15 * Motor stalled The motor stalled. Do a check of the motor and the
load.

16 * Motor overtemper- There is too heavy a load on Decrease the motor load. If there is
ature the motor. no motor overload, do a check of
the temperature model parame-
ters.

17 * Motor underload Motor underload protection Do a check of the load.

has tripped.

18 ** Unbalance S1 = Cur- Unbalance between power If the fault occurs again, ask
rent unbal- modules in parallelled instructions from the distributor
ance power units. near to you.

S2 = DC
voltage
unbalance

22 EEPROM check- Parameter save fault. If the fault occurs again, ask
sum fault instructions from the distributor
near to you.
‡ operation malfunction
‡ defective component

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FAULT TRACING VACON · 153

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

24 ** Counter fault Values displayed on coun-

ters are incorrect

25 Microprocessor Reset the fault and start the drive

watchdog fault ‡ operation malfunction again.
‡ defective component If the fault shows again, ask
instructions from the distributor
near to you.

26 Start-up prevented Start-up of the drive has Cancel prevention of start-up if this
been prevented. Run can be done safely.
request in ON when new Remove Run request
application is downloaded to
the drive.

29 * Thermistor fault The thermistor input of Do a check of the motor cooling

option board has detected and loading.
increase of the motor tem- Do a check of the thermistor con-
perature. nection.
(If thermistor input of the option
board is not in use it has to be short
circuited).

30 Safe disable The input on OPTAF board Cancel Safe Disable if this can be
has opened, done safely.

31 IGBT temperature IGBT Inverter Bridge over- Do a check of the loading.

(hardware) temperature protection has Do a check of the motor size.
detected too high a short Make an identification run.
term overload current

32 Fan cooling Cooling fan of the AC drive Ask instructions from the distribu-
does not start, when ON tor near to you.
command is give.

34 CAN bus commu- Sent message not acknowl- Make sure that there is another
nication edged. device on the bus with the same
configuration.

35 Application Problem in application soft- Ask instructions from the distribu-

ware. tor near to you. If you are an appli-
cation programmer, do a check of
the application program.

36 Control unit NXS Control Unit can not Change the control unit.
control NXP Power Unit and
vice versa

37 ** Device changed The option board was Reset the fault. The device is ready
(same type) replaced by a new one that for use. The drive starts to use the
you have used before in the old parameter settings.
same slot. The parameters
are available in the drive.

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 VACON · 154 FAULT TRACING

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

38 ** Device added The option board was added. Reset the fault. The device is ready
(same type) You have used the same for use. The drive starts to use the
option board before in the old parameter settings.
same slot. The parameters
are available in the drive.

39 ** Device removed An option board was The device is not available. Reset
removed from the slot. the fault.

40 Device unknown S1 = An unknown device was Ask instructions from the distribu-
Unknown connected (the power unit/ tor near to you.
device option board)

S2 =
Power1not
same type
as Power2

41 IGBT temperature IGBT Inverter Bridge over- Do a check of the loading.

temperature protection has Do a check of the motor size.
detected too high a short Make an identification run.
term overload current.

42 Brake resistor Brake resistor overtemper- Set the deceleration time longer.
overtemperature ature protection has detec- Use external brake resistor.
ted too heavy braking.

43 Encoder fault 1= Problem detected in Do a check of the encoder connec-

Encoder 1 encoder signals. tions.
channel A Do a check of the encoder board.
is missing Do a check of the encoder fre-
quency in the open loop.
2=
Encoder 1
channel B
is missing

3 = Both
encoder 1
channels
are miss-
ing

4=
Encoder
reversed

5=
Encoder
board
missing

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FAULT TRACING VACON · 155

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

44 ** Device changed Option board or power unit Reset.

(different type) changed. Set the option board parameters
New device of different type again if option board was changed.
or different power rating. Set converter parameters again if
power unit was changed.

45 ** Device added (dif- Option board of different Reset.

ferent type) type added. Set the power unit parameters
again.

49 Division by zero in Division by zero has occur- If the fault shows again while the
application red in application program. AC drive is in run state, ask
instructions from the distributor
near to you. If you are an applica-
tion programmer, do a check of the
application program.

50 * Analogue input Iin Current at the analogue Do a check of the current loop cir-
< 4mA (sel. signal input is < 4mA. control cable cuitry.
range 4 to 20 mA) is broken or loose signal
source has failed.

51 External fault Digital input fault. Remove fault situation on external

device.

52 Keypad communi- The connection between the Do a check of the control panel
cation fault control panel (or NCDrive) connection and the control panel
and the drive is defective. cable.

53 Fieldbus fault The data connection Do a check of the installation and

between the fieldbus master fieldbus master.
and the fieldbus board is If the installation is correct, ask
defective. instructions from the distributor
near to you.

54 Slot fault Defective option board or Do a check of the board and slot.
slot Ask instructions from the distribu-
tor near to you.

56 Over Temp. Temperature exceeded set Find the cause of temperature rise.
limit.
Sensor disconnected.
Short circuit.

57 ** Identification Identification run has failed. Run command was removed before
completion of identification run.
The motor is not connected to the
AC drive.
There is load on motor shaft.

58 * Brake Actual status of the brake is Do a check of the mechanical brake

different from the control state and connections.
signal.

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 VACON · 156 FAULT TRACING

Fault Subcode in
Fault Possible cause How to correct the fault
code T.14

59 Follower commu- SystemBus or CAN commu- Do a check of the option board

nication nication is broken between parameters.
Master and Follower. Do a check of the optical fibre cable
or CAN cable.

60 Cooling Coolant circulation on liq- Do a check of the reason for the

uid-cooled drive has failed. failure on the external system.

61 Speed error Motor speed is unequal to Do a check of the encoder connec-

reference. tion.
PMS motor has exceeded the pull
out torque.

62 Run disable Run enable signal is low. Do a check of the reason for the
Run enable signal.

63 ** Emergency stop Command for emergency New run command is accepted

stop received from digital after reset.
input or fieldbus.

64 ** Input switch open Drive input switch is open. Do a check of the main power
switch of the drive.

65 Over Temp. Temperature exceeded set Find the cause of temperature rise.
limit.
Sensor disconnected.
Short circuit.

74 Follower fault When using normal Master

Follower function this fault
code is given if one or more
follower drives trip to fault.

* = You can set different responses in the application for these faults. See parameter group
Protections.
** = A faults (alarms) only.

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