TD BUSINESS CENTRAL U.S.

RSA SECURID®
SOFT TOKEN
ENROLLMENT
USER GUIDE

APRIL 2024
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

Table of Contents
Before you begin enrolling your soft token 4

For Windows PC or laptop 5

TD Bank invitation for RSA SecurID soft token enrollment 6
Enroll your device 7
Security question 8
Select device 9
Installing your RSA SecurID app 10
Set PIN 12
Importing and activating your token 13
Activating your token 13
Copy to clipboard 13
Click to import 14
Testing your token authentication 15

For macOS devices 16

TD Bank invitation for RSA SecurID soft token enrollment 17
Enroll your device 18
Security question 19
Select device 20
Installing your RSA SecurID app 21
Set PIN 23
Importing and activating your token 24
Activating your token 24
Copy to clipboard 24
Click to import 25
Testing your token authentication 26
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

Table of Contents
For Androids 27
TD Bank invitation for RSA SecurID soft token enrollment 28
Enroll your device 29
Security question 30
Select device 31
Installing your RSA SecurID app 32
Set PIN 34
Importing and activating your token 35
Activating your token 35
Testing your token authentication 36

For iPhones and iPads 37

TD Bank invitation for RSA SecurID soft token enrollment 38
Enroll your device 39
Security question 40
Select device 41
Installing your RSA SecurID app 42
Set PIN 44
Importing and activating your token 45
Activating your token 45
Testing your token authentication 46

Connecting to your TD Bank digital products 46

Frequently Asked Questions 47

RSA SECURID USER GUIDE 4
BEFORE YOU BEGIN ENROLLING YOUR SOFT TOKEN

Welcome to your RSA SecurID® soft token enrollment guide. Before you begin, here are some tips
to help you with the token enrollment process.

It is important to keep in mind that if you close the RSA SecurID Prime self-service portal before
you finish setting up your PIN, you’ll need to log in again and start this enrollment process from the
beginning. Once you set up your PIN, your information will be saved.

To prepare for token enrollment, start by downloading the RSA SecurID app. Check the Instructions
for your device type to find out how to download the app.

As well, if you’re using a company device to download the app, please keep in mind you may
need your company’s IT Help Desk administrator to approve the installation of the app.

Once you’re ready, you can find the section for the device you’re downloading the app on and
follow the specific steps to begin enrolling your soft token.

If you have any questions along the way, please contact us toll-free at 1-866-475-7262.

Monday to Friday: 7:30am – 8:00pm ET

Saturdays: 9:00am – 1:00pm ET

Sundays: Closed
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

For Windows PC or laptop

• TD Bank invitation for RSA SecurID soft token enrollment

• Enroll your device

• Security question

• Select device

• Installing your RSA SecurID app

• Set PIN

• Importing and activating your token

◦ Activating your token

◦ Copy to clipboard

◦ Click to import

• Testing your token authentication

RSA SECURID USER GUIDE 6
WINDOWS PC OR LAPTOP DEVICE

TD Bank invitation for RSA SecurID soft token enrollment

Once you are added as a user on a TD Bank digital product, you’ll receive an e-mail from TD Bank
to access your RSA SecurID soft token enrollment Prime self-service portal.

It is important to keep in mind that if you close the RSA SecurID Prime self-service portal before you
finish setting up your PIN, you’ll need to start this enrollment process again from the enrollment
invite e-mail. Once you set up your PIN, your information will be saved.
RSA SECURID USER GUIDE 7
WINDOWS PC OR LAPTOP DEVICE

Enroll your device

Once you select the enrollment link from your e-mail, you’ll be taken to a log-in screen. Your User
ID will be displayed on the screen already. Select Log in when you’re ready to begin.

If you happen to select the icon of a house, please close the self-service portal and start again
from the enrollment invite e-mail.
RSA SECURID USER GUIDE 8
WINDOWS PC OR LAPTOP DEVICE

Security question
On the next screen, you’ll be asked for the answer to the security question that was set up when
you were added as a user. Enter the correct answer to the security question and select Submit.

Once you continue to the next step, if you close this self-service portal, the enrollment link you
used will no longer be valid and you’ll need to contact your company’s System Administrator or
someone from the TD Treasury Management Support Services (TMSS) to get a new link.

Please keep in mind you’ll only have 3 tries to get your security answer correct. After the third
incorrect try, you’ll need to get a new enrollment link to try again.
RSA SECURID USER GUIDE 9
WINDOWS PC OR LAPTOP DEVICE

Select device
Once your security answer has been validated, you’ll get to the select device type screen. On this
screen, it will also show the steps for the entire enrollment process through the RSA SecurID Prime
self-service portal:

1. Select your device

2. Install the RSA SecurID app

3. Set up PIN

4. Import and activate token

5. Test and authenticate

The first step is to select the Windows PC or laptop device type to download the RSA SecurID
authenticator app.

Again, please keep in mind if you are using a company device to install the app, you may need
special permissions from your company’s IT Help Desk administrators.
RSA SECURID USER GUIDE 10
WINDOWS PC OR LAPTOP DEVICE

Installing your RSA SecurID app

Once you’ve selected your device type, you’ll get a screen telling you to download and install the
RSA SecurID authenticator app. If you haven’t already done so, take this time to download the app
before going to the next step.

On the Microsoft Store for Windows PC devices or laptops, the app should be called SecurID
Authenticator. The following sections will show you how to install the app and enroll your soft
token with your app.

You’ll need this app downloaded before you create a PIN in the self-service portal. Once you have
your app downloaded, select Set up PIN to continue.

If you already have an app downloaded, you can select Set up PIN to go to the next step right
away.
RSA SECURID USER GUIDE 11
WINDOWS PC OR LAPTOP DEVICE

If you’re using a company device, please keep in mind you may need your company’s IT Help Desk
administrator to approve the installation of the app.

To install the application directly on your Windows PC or laptop:

1. Visit the Microsoft Store on your Windows PC or laptop.

2. Search for SecurID Authenticator and select Install.

3. When prompted, follow the instructions to download the app on your Windows desktop
or laptop.

Once you have the app downloaded, please return to the self-service portal and select Set up PIN
to continue.
RSA SECURID USER GUIDE 12
WINDOWS PC OR LAPTOP DEVICE

Set PIN
Now, you’ll need to create a PIN which will be required each time you authenticate using your RSA
SecurID soft token. Create a PIN and confirm you new PIN.

Helpful tips for setting up your PIN:

• Must be 4 to 8-digits

• Only numbers can be used

• No special characters allowed (e.g. !, ~, #, $, %, etc.)

• Previous PINs can be used

After you’ve entered and confirmed your PIN, select Set PIN to save this information and continue.
RSA SECURID USER GUIDE 13
WINDOWS PC OR LAPTOP DEVICE

Importing and activating your token

If you’re using a Windows PC or laptop, you’ll get to a screen with more instructions on how to
scan and activate your token for your device type. When you’re ready, select Display Activation
Details.

Activating your token

If you’re using a Windows PC or laptop device, there are 2 ways to activate a token from this next
screen.
Copy to clipboard
The first way is to select Copy to Clipboard to copy the soft token activation URL and paste it into
your RSA SecurID app to activate.
RSA SECURID USER GUIDE 14
WINDOWS PC OR LAPTOP DEVICE

Click to import
The other way is to select Click to Import. A message will show up because you’ll be redirected to
your RSA SecurID app.

Once you’re in the app, follow the instructions to activate your token. Back in the self-service
portal, you’ll get a message letting you know your token was imported successfully. Select Start
testing to continue.
RSA SECURID USER GUIDE 15
WINDOWS PC OR LAPTOP DEVICE

Testing your token authentication

Once your token has been imported and activated, it’s time to begin testing.

On your soft token device, enter the PIN you set up earlier.

A passcode will be generated on your soft token device. On the self-service portal, enter your User
ID and the passcode. Then, select Test token.

Please keep in mind that the valid passcode changes every 60 seconds, make sure you’re
entering the most up to date passcode from your soft token device.

You’ll get a confirmation when you’ve successfully tested your soft token authentication. Select
Complete enrollment to get started with accessing your TD digital products.
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

For macOS devices

• TD Bank invitation for RSA SecurID soft token enrollment

• Enroll your device

• Security question

• Select device

• Installing your RSA SecurID app

• Set PIN

• Importing and activating your token

◦ Activating your token

◦ Copy to clipboard

◦ Click to import

• Testing your token authentication

RSA SECURID USER GUIDE 17
MACOS DEVICE

TD Bank invitation for RSA SecurID soft token enrollment

Once you are added as a user on a TD Bank digital product, you’ll receive an e-mail from TD Bank
to access your RSA SecurID soft token enrollment Prime self-service portal.

It is important to keep in mind that if you close the RSA SecurID Prime self-service portal before you
finish setting up your PIN, you’ll need to start this enrollment process again from the enrollment
invite e-mail. Once you set up your PIN, your information will be saved.
RSA SECURID USER GUIDE 18
MACOS DEVICE

Enroll your device

Once you select the enrollment link from your e-mail, you’ll be taken to a log-in screen. Your User
ID will be displayed on the screen already. Select Log in when you’re ready to begin.

If you happen to select the icon of a house, please close the self-service portal and start again
from the enrollment invite e-mail.
RSA SECURID USER GUIDE 19
MACOS DEVICE

Security question
On the next screen, you’ll be asked for the answer to the security question that was set up when
you were added as a user. Enter the correct answer to the security question and select Submit.

Once you continue to the next step, if you close this self-service portal, the enrollment link you
used will no longer be valid and you’ll need to contact your company’s System Administrator or
someone from the TD Treasury Management Support Services (TMSS) to get a new link.

Please keep in mind you’ll only have 3 tries to get your security answer correct. After the third
incorrect try, you’ll need to get a new enrollment link to try again.
RSA SECURID USER GUIDE 20
MACOS DEVICE

Select device
Once your security answer has been validated, you’ll get to the select device type screen. On this
screen, it will also show the steps for the entire enrollment process through the RSA SecurID Prime
self-service portal:

1. Select your device

2. Install the RSA SecurID app

3. Set up PIN

4. Import and activate token

5. Test and authenticate

The first step is to select the macOS device type to download the RSA SecurID authenticator app.

Again, please keep in mind if you are using a company device to install the app, you may need
special permissions from your company’s IT Help Desk administrators.
RSA SECURID USER GUIDE 21
MACOS DEVICE

Installing your RSA SecurID app

Once you’ve selected your device type, you’ll get a screen telling you to download and install the
RSA SecurID authenticator app. If you haven’t already done so, take this time to download the app
before going to the next step.

On the Mac App Store, the app should be called RSA Authenticator (SecurID). The following
sections will show you how to install the app and enroll your soft token with your app.

You’ll need this app downloaded before you create a PIN in the self-service portal. Once you have
your app downloaded, select Set up PIN to continue.

If you already have an app downloaded, you can select Set up PIN to go to the next step right
away.
RSA SECURID USER GUIDE 22
MACOS DEVICE

If you’re using a company device, please keep in mind you may need your company’s IT Help Desk
administrator to approve the installation of the app.

To install the application directly on your iPhone, iPad, or macOS device:

1. Visit the Mac App Store on your device.

2. Search for RSA Authenticator and select Get or Install.

3. If prompted, type your Apple ID or iTunes account credentials into the field. Then, follow
the instructions to install the RSA Authenticator application on your Apple device.
RSA SECURID USER GUIDE 23
MACOS DEVICE

Set PIN
Now, you’ll need to create a PIN which will be required each time you authenticate using your RSA
SecurID soft token. Create a PIN and confirm you new PIN.

Helpful tips for setting up your PIN:

• Must be 4 to 8-digits

• Only numbers can be used

• No special characters allowed (e.g. !, ~, #, $, %, etc.)

• Previous PINs can be used

After you’ve entered and confirmed your PIN, select Set PIN to save this information and continue.
RSA SECURID USER GUIDE 24
MACOS DEVICE

Importing and activating your token

If you’re using a macOS device, you’ll get to a screen with more instructions on how to scan and
activate your token for your device type. When you’re ready, select Display Activation Details.

Activating your token

If you’re using a macOS device, there are 2 ways to activate a token from this next screen.

Copy to clipboard
The first way is to select Copy to Clipboard to copy the soft token activation URL and paste it into
your RSA SecurID app to activate.
RSA SECURID USER GUIDE 25
MACOS DEVICE

Click to import
The other way is to select Click to Import. A message will show up because you’ll be redirected to
your RSA SecurID app.

Once you’re in the app, follow the instructions to activate your token. Back in the self-service
portal, you’ll get a message letting you know your token was imported successfully. Select Start
testing to continue.
RSA SECURID USER GUIDE 26
MACOS DEVICE

Testing your token authentication

Once your token has been imported and activated, it’s time to begin testing.

On your soft token device, enter the PIN you set up earlier.

A passcode will be generated on your soft token device. On the self-service portal, enter your User
ID and the passcode. Then, select Test token.

Please keep in mind that the valid passcode changes every 60 seconds, make sure you’re
entering the most up to date passcode from your soft token device.

You’ll get a confirmation when you’ve successfully tested your soft token authentication. Select
Complete enrollment to get started with accessing your TD digital products.
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

For Androids
• TD Bank invitation for RSA SecurID soft token enrollment

• Enroll your device

• Security question

• Select device

• Installing your RSA SecurID app

• Set PIN

• Importing and activating your token

◦ Activating your token

• Testing your token authentication

RSA SECURID USER GUIDE 28
ANDROID DEVICE

TD Bank invitation for RSA SecurID soft token enrollment

Once you are added as a user on a TD Bank digital product, you’ll receive an e-mail from TD Bank
to access your RSA SecurID soft token enrollment Prime self-service portal.

It is important to keep in mind that if you close the RSA SecurID Prime self-service portal before you
finish setting up your PIN, you’ll need to start this enrollment process again from the enrollment
invite e-mail. Once you set up your PIN, your information will be saved.
RSA SECURID USER GUIDE 29
ANDROID DEVICE

Enroll your device

Once you select the enrollment link from your e-mail, you’ll be taken to a log-in screen. Your User
ID will be displayed on the screen already. Select Log in when you’re ready to begin.

If you happen to select the icon of a house, please close the self-service portal and start again
from the enrollment invite e-mail.
RSA SECURID USER GUIDE 30
ANDROID DEVICE

Security question
On the next screen, you’ll be asked for the answer to the security question that was set up when
you were added as a user. Enter the correct answer to the security question and select Submit.

Once you continue to the next step, if you close this self-service portal, the enrollment link you
used will no longer be valid and you’ll need to contact your company’s System Administrator or
someone from the TD Treasury Management Support Services (TMSS) to get a new link.

Please keep in mind you’ll only have 3 tries to get your security answer correct. After the third
incorrect try, you’ll need to get a new enrollment link to try again.
RSA SECURID USER GUIDE 31
ANDROID DEVICE

Select device
Once your security answer has been validated, you’ll get to the select device type screen. On this
screen, it will also show the steps for the entire enrollment process through the RSA SecurID Prime
self-service portal:

1. Select your device

2. Install the RSA SecurID app

3. Set up PIN

4. Import and activate token

5. Test and authenticate

The first step is to select the Android device type to download the RSA SecurID authenticator app.

Again, please keep in mind if you are using a company device to install the app, you may need
special permissions from your company’s IT Help Desk administrators.
RSA SECURID USER GUIDE 32
ANDROID DEVICE

Installing your RSA SecurID app

Once you’ve selected your device type, you’ll get a screen telling you to download and install the
RSA SecurID authenticator app. If you haven’t already done so, take this time to download the app
before going to the next step.

On the Google Play Store for Androids, the app should be called RSA Authenticator (SecurID). The
following sections will show you how to install the app and enroll your soft token with your app.

You’ll need this app downloaded before you create a PIN in the self-service portal. Once you have
your app downloaded, select Set up PIN to continue.

If you already have an app downloaded, you can select Set up PIN to go to the next step right
away.
RSA SECURID USER GUIDE 33
ANDROID DEVICE

If you’re using a company device, please keep in mind you may need your company’s IT Help Desk
administrator to approve the installation of the app.

To install the application directly on an Android device:

1. Visit the Google Play Store on your Android device.

2. Search for RSA Authenticator and select Install.

RSA SECURID USER GUIDE 34
ANDROID DEVICE

Set PIN
Now, you’ll need to create a PIN which will be required each time you authenticate using your RSA
SecurID soft token. Create a PIN and confirm you new PIN.

Helpful tips for setting up your PIN:

• Must be 4 to 8-digits

• Only numbers can be used

• No special characters allowed (e.g. !, ~, #, $, %, etc.)

• Previous PINs can be used

After you’ve entered and confirmed your PIN, select Set PIN to save this information and continue.
RSA SECURID USER GUIDE 35
ANDROID DEVICE

Importing and activating your token

If you’re using an Android device, you’ll get to a screen with more instructions on how to scan and
activate your token for your device type. When you’re ready, select Activate with mobile app.

Activating your token

On your mobile device, open your SecurID app and select the plus sign icon (+) in your app.

Scan the QR code on the screen of your Prime self-service portal using your mobile app and follow
the steps in your app to activate the token. Once your token is activated, come back to the self-
service portal and select Start testing.

If you’re on the Prime self-service portal from a mobile device, select the QR code and it will
automatically open the app where you can activate your token.
RSA SECURID USER GUIDE 36
ANDROID DEVICE

Testing your token authentication

Once your token has been imported and activated, it’s time to begin testing.

On your soft token device, enter the PIN you set up earlier.

A passcode will be generated on your soft token device. On the self-service portal, enter your User
ID and the passcode. Then, select Test token.

Please keep in mind that the valid passcode changes every 60 seconds, make sure you’re
entering the most up to date passcode from your soft token device.

You’ll get a confirmation when you’ve successfully tested your soft token authentication. Select
Complete enrollment to get started with accessing your TD digital products.
 RSA SECURID® SOFT TOKEN ENROLLMENT USER GUIDE APRIL 2024

For iPhones and iPads

• TD Bank invitation for RSA SecurID soft token enrollment

• Enroll your device

• Security question

• Select device

• Installing your RSA SecurID app

• Set PIN

• Importing and activating your token

◦ Activating your token

• Testing your token authentication

RSA SECURID USER GUIDE 38
IPHONE OR IPAD DEVICE

TD Bank invitation for RSA SecurID soft token enrollment

Once you are added as a user on a TD Bank digital product, you’ll receive an e-mail from TD Bank
to access your RSA SecurID soft token enrollment Prime self-service portal.

It is important to keep in mind that if you close the RSA SecurID Prime self-service portal before you
finish setting up your PIN, you’ll need to start this enrollment process again from the enrollment
invite e-mail. Once you set up your PIN, your information will be saved.
RSA SECURID USER GUIDE 39
IPHONE OR IPAD DEVICE

Enroll your device

Once you select the enrollment link from your e-mail, you’ll be taken to a log-in screen. Your User
ID will be displayed on the screen already. Select Log in when you’re ready to begin.

If you happen to select the icon of a house, please close the self-service portal and start again
from the enrollment invite e-mail.
RSA SECURID USER GUIDE 40
IPHONE OR IPAD DEVICE

Security question
On the next screen, you’ll be asked for the answer to the security question that was set up when
you were added as a user. Enter the correct answer to the security question and select Submit.

Once you continue to the next step, if you close this self-service portal, the enrollment link you
used will no longer be valid and you’ll need to contact your company’s System Administrator or
someone from the TD Treasury Management Support Services (TMSS) to get a new link.

Please keep in mind you’ll only have 3 tries to get your security answer correct. After the third
incorrect try, you’ll need to get a new enrollment link to try again.
RSA SECURID USER GUIDE 41
IPHONE OR IPAD DEVICE

Select device
Once your security answer has been validated, you’ll get to the select device type screen. On this
screen, it will also show the steps for the entire enrollment process through the RSA SecurID Prime
self-service portal:

1. Select your device

2. Install the RSA SecurID app

3. Set up PIN

4. Import and activate token

5. Test and authenticate

The first step is to select the iPhone or iPad device type to download the RSA SecurID authenticator
app.

Again, please keep in mind if you are using a company device to install the app, you may need
special permissions from your company’s IT Help Desk administrators.
RSA SECURID USER GUIDE 42
IPHONE OR IPAD DEVICE

Installing your RSA SecurID app

Once you’ve selected your device type, you’ll get a screen telling you to download and install the
RSA SecurID authenticator app. If you haven’t already done so, take this time to download the app
before going to the next step.

On the Apple App Store, the app should be called RSA Authenticator (SecurID). The following
sections will show you how to install the app and enroll your soft token with your app.

You’ll need this app downloaded before you create a PIN in the self-service portal. Once you have
your app downloaded, select Set up PIN to continue.

If you already have an app downloaded, you can select Set up PIN to go to the next step right
away.
RSA SECURID USER GUIDE 43
IPHONE OR IPAD DEVICE

If you’re using a company device, please keep in mind you may need your company’s IT Help Desk
administrator to approve the installation of the app.

To install the application directly on your iPhone, iPad, or macOS device:

1. Visit the App Store on your device.

2. Search for RSA Authenticator and select Get or Install.

3. If prompted, type your Apple ID credentials into the field. Then, follow the instructions to
install the RSA Authenticator application on your iPhone or iPad device.
RSA SECURID USER GUIDE 44
IPHONE OR IPAD DEVICE

Set PIN
Now, you’ll need to create a PIN which will be required each time you authenticate using your RSA
SecurID soft token. Create a PIN and confirm you new PIN.

Helpful tips for setting up your PIN:

• Must be 4 to 8-digits

• Only numbers can be used

• No special characters allowed (e.g. !, ~, #, $, %, etc.)

• Previous PINs can be used

After you’ve entered and confirmed your PIN, select Set PIN to save this information and continue.
RSA SECURID USER GUIDE 45
IPHONE OR IPAD DEVICE

Importing and activating your token

If you’re using an iPhone or iPad device, you’ll get to a screen with more instructions on how to
scan and activate your token for your device type. When you’re ready, select Activate with mobile
app.

Activating your token

On your mobile device, open your SecurID app and select the plus sign icon (+) in your app.

Scan the QR code on the screen of your Prime self-service portal using your mobile app and follow
the steps in your app to activate the token. Once your token is activated, come back to the self-
service portal and select Start testing.

If you’re on the Prime self-service portal from a mobile device, select the QR code and it will
automatically open the app where you can activate your token.
RSA SECURID USER GUIDE 46
IPHONE OR IPAD DEVICE

Testing your token authentication

Once your token has been imported and activated, it’s time to begin testing.

On your soft token device, enter the PIN you set up earlier.

A passcode will be generated on your soft token device. On the self-service portal, enter your User
ID and the passcode. Then, select Test token.

Please keep in mind that the valid passcode changes every 60 seconds, make sure you’re
entering the most up to date passcode from your soft token device.

You’ll get a confirmation when you’ve successfully tested your soft token authentication. Select
Complete enrollment to get started with accessing your TD digital products.

Connecting to your TD Bank digital products

Once you’ve activated and enrolled your RSA SecurID soft token, please follow the registration
process for your specific TD Bank digital product.
RSA SECURID USER GUIDE 47
FREQUENTLY ASKED QUESTIONS

Frequently asked questions

1. I can’t log in with my passcode and credentials. What should I do?

If you’re having any troubles with logging in or if you’ve been locked out, contact us toll-free
at 1-866-475-7262.

Monday to Friday: 7:30am – 8:00pm ET

Saturdays: 9:00am – 1:00pm ET

Sundays: Closed

2. I’ve forgotten my current PIN, what should I do?

To create a new PIN, please contact your System Administrator or contact us toll-free at
1-866-475-7262.

Monday to Friday: 7:30am – 8:00pm ET

Saturdays: 9:00am – 1:00pm ET

Sundays: Closed
3. I’ve forgotten my current PIN, what should I do?

If you have any issues with your computer, phone, or RSA SecurID soft token, including
misplacing a device, needing a new RSA SecurID soft token, or for other device related
questions, please contact us toll free at 1-866-475-7262.

Monday to Friday: 7:30am – 8:00pm ET

Saturdays: 9:00am – 1:00pm ET

Sundays: Closed
4. How long will it take to enroll and activate a soft token?

If an RSA SecurID user ID is added to your profile and you have the RSA SecurID app installed
on your device, soft tokens can be enrolled and activated within hours.
5. Will I need to install any apps?

Yes, a small application from RSA Security will need to be installed on your computer or iPhone
or Android device. You can find the RSA Authenticator (SecurID) app on the Apple App store
for iPhones or iPads, Mac App Store for macOS devices, and Google Play Store for Android
mobile devices. On Windows PC or laptops, you can find the same app, called SecurID
Authenticator, on the Microsoft store.
RSA SECURID USER GUIDE 48
FREQUENTLY ASKED QUESTIONS

6. Can the soft token app be installed on mobile devices?

Yes, both iPhones and Android mobile devices support this soft token. You can also use an
iPad. You can find the RSA Authenticator (SecurID) soft token app in the Apple App Store or
Google Play Store.
7. Can soft tokens be used on personal computing devices?

It depends. Consult with your manager to find out if soft tokens can be used on personal
computing devices.
8. I’m part of multiple organizations, can I enroll multiple soft tokens on one RSA SecurID app
on one device?

Yes, you can. The app can support up to 10 different soft tokens.
9. I’m going on foreign travel next week. Are there any restrictions to using the soft token?

If you’re travelling internationally, there aren’t restrictions on using the soft token.
10. Does the soft token expire?

Yes, soft tokens do expire. However, TD Bank will renew it automatically upon expiration.
11. Does my SecurID token PIN expire?

No, RSA SecurID token PINs don’t expire.

12. Can a previous PIN be used when I set up a new PIN?

Yes, previous PINs can be used again when you’re creating a new PIN.