VeRA Connection Guide for

non-Wells Fargo-owned PCs - v.8.1

4/2/20
Table of contents
Restrictions using VeRA .............................................................................. 3
Ensure you and your device are VeRA ready ............................................... 3
Download and Install the RSA SecurID Application for Soft Token .............. 5
Install the Soft Token, unique to your device platform................................ 7
Install the Soft Token using your iOS Device Email ........................................ 7
Install the Soft Token using your Android Device Email .................................10
Activate the RSA SecurID Soft Token and Set a PIN .................................. 12
Install software on your workstation ........................................................ 14
Connect to VeRA........................................................................................ 20
Select your environment and complete log in: VDI or Citrix MyApps ......... 22
Log in to your VDI ....................................................................................23
Log in to Citrix MyApps (GRUE) ..................................................................25
Additional Information .............................................................................. 26
Disconnect from VeRA Pulse Secure ............................................................26
Connection time limitations .......................................................................26
VeRA account usage and activity requirements ............................................26
Remove Pulse Secure software when no longer needed .................................27
Support ..................................................................................................... 28

 This document contains instructions for using the Pulse Secure software on a Wells Fargo team member’s
personally owned or non-Wells Fargo-owned PC to remotely connect to the Wells Fargo network using
Versatile Remote Access (VeRA).

 This guide is only approved for Wells Fargo team members and authorized contractor resources;
external consultants (a.k.a. vendors) have a similar but different connection process using a different user
guide.

 Please note that the more-common remote access connection method for Wells Fargo team members, MyED,
requires the use of a Wells Fargo PC. Access through VeRA is more restrictive because a personally owned or
non-Wells Fargo-owned (non-managed) PC is used.

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Restrictions using VeRA
 Wells Fargo does not authorize printing when connecting to the Wells Fargo network through VeRA.
 Cut and paste from inside the VeRA environment to your local workstation is not allowed.
 You cannot access local files on your C: drive or other drives on your device in a VeRA session.
 You cannot interact with local applications on your PC while connected using VeRA.

Ensure you and your device are VeRA ready

Before you can successfully connect with VeRA, you must do the following:

 A VeRA ID and SecurID token (should be requested for you)

 Administrative rights on your PC to install the Pulse Secure client and Citrix Workspace

 The phone number for the help desk that your Wells Fargo team uses
 An active Internet connection established by your personally-owned or non-Wells Fargo-owned PC

 A personally-owned or non-Wells Fargo-owned PC that can be configured to work with Wells Fargo’s VeRA solution.
1. Windows platform: Only Windows 10 is supported via this connection guide.
2. Supported browser: Most relatively current versions should suffice.
 Microsoft Internet Explorer or Edge

 Firefox
 Chrome
3. Supported antivirus software:
 Your computer must be running approved antivirus software with up-to-date antivirus pattern files and
security patches. The scan must detect a supported antivirus product must meets these three basic
requirements:
o Real-time protection must be running.
o The antivirus product must support your operating system version.
o The antivirus product must be on the Recognized Antivirus Page explained in the next bullets.
 You can find the approved list on the Welcome to the Recognized Antivirus Page web site if you are already
connected to the Wells Fargo network in the office.
 If you are not currently connected to the WF network, you can access the AV reference site on the VeRA Help
Portal. Steps are described under the Install software on your workstation section of this document.

 Some security software can conflict with the usage of VeRA. You may need to disable this software at the
service level to connect.
 Host Checker, which verifies endpoint security, cannot detect certain centrally managed or cloud-based
products. Some of these products might have the same general name and version number as the standalone

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 products listed below, but they are very different from a scanning standpoint. Also note that Host Checker
might not correctly detect products with the same antivirus engine but a slightly different name as the
products listed.

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Download and Install the RSA SecurID Application for Soft Token
Note: Each mobile device is unique and has its own default settings. The outlined steps below may not be your exact
experience. When in doubt, follow the prompts on your mobile device. Icons and pictures may differ slightly depending on
your device.

Follow the steps below to download and install the RSA SecurID app on your iOS or Android mobile device:

Action iOS Illustration Android Illustration

1. Tap the App Store (iOS) or Play Store

(Android) icon.

2. Search for and select RSA SecurID

Software Token.

3. Install the RSA SecurID Software

Token application on your phone.
iOS: Tap GET and INSTALL.
Android: Tap INSTALL and ACCEPT.

4. Tap OPEN.

5. A license agreement screen will

appear. Review the content and tap
Accept (iOS) or Continue (Android).

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 Action iOS Illustration Android Illustration

6. A Welcome screen will appear. Exit

the application.

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Install the Soft Token, unique to your device platform
Install the Soft Token using your iOS Device Email
You will receive a secure email from [email protected], sent to the email address you provided that is accessible from
your iPhone.

Action Illustration

1. Open your personal email on your iPhone, then

locate the secure message from
[email protected].

2. Open the email and tap on the ‘Open Message’

button.

7 VeRA Connection Guide for personally owned PCs

 Action Illustration

3. A Register Account message will appear. To

proceed, you must create a password that is at
least 8 characters in length and must meet 2 of
the following conditions:
 Contains both alphabetic and numeric
characters
 Contains both uppercase and lowercase
characters
 Contains at least one special character,
such as: ~!@#$%^&
4. Re-enter the password, and tap on the ‘Register’
button.

5. The email message will open that contains what

appears to be a hyperlink. Highlight the entire link
in the email so you can copy it. We suggest that
you hold your phone sideways to view in
landscape mode. Make sure you have the
complete link from the beginning to the end by
sliding the highlighting left and right to copy the
complete link.

6. Find and open the RSA SecurID app that you just
installed on your phone. Tap on the + sign in lower
left corner. Select "Enter Link".

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 Action Illustration

7. Paste the link into RSA application “Enter Link”

screen in the white space provided. Tap on the
Submit button.

8. “Token successfully imported” message will be

displayed. Tap on OK.

9. The tokencode will display in the app.

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Install the Soft Token using your Android Device Email
You will receive a secure email from [email protected], sent to the email address you provided that is accessible from
your Android device.

Action Illustration

1. Open your personal email on your iPhone, then

locate the secure message from
[email protected]

2. Open the email and tap on the ‘Open Message’

button.

3. A Register Account message will appear. To

proceed, you must create a password that is at
least 8 characters in length and must meet 2 of
the following conditions:
 Contains both alphabetic and numeric
characters
 Contains both uppercase and lowercase
characters
 Contains at least one special character,
such as: ~!@#$%^&
4. Re-enter the password, and tap on the ‘Register’
button.

5. The email message will open that contains what

appears to be a hyperlink. Highlight the entire link
in the email so you can copy it. We suggest that
you hold your phone sideways to view in
landscape mode. Make sure you have the
complete link from the beginning to the end by
sliding the highlighting left and right to copy the
complete link.

10 VeRA Connection Guide for personally owned PCs

 Action Illustration

6. Find and open the RSA SecurID app that you just
installed on your phone. Tap on the + sign in lower
left corner. Select "Enter Link".

7. Paste the link into RSA application “Enter

Activation Code” screen in the white space
provided. Tap on the OK button.

8. An Import Success message will open to indicate

that the token was successfully imported. Tap OK.
The token will display a tokencode.

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Activate the RSA SecurID Soft Token and Set a PIN
Action Illustration
1. On your personally-owned or non-
Wells Fargo-owned PC, open a
browser and go to
https://vera.wellsfargo.com.
2. When the VeRA help portal page
loads, a 'Warning' popup will appear
with a short legal notice. Read and
click on Accept.

3. The main VeRA page will load.

4. Go to the SUPPORT section and
click on ‘Activate My Token’.

5. On the Activate My Token screen,

perform the following:
a. Type your LAN ID (aka your
VeRA ID or U#) into the
‘Employee ID’ field.
b. Type the numbers displayed in
your RSA Soft Token App into
the ‘Token’ field.
iOS Android
c. Click ‘Activate’.

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 Action Illustration
6. The “New PIN Required” screen
appears.
a. Create and type a new eight-
character PIN in the ‘New PIN’
field. Your PIN should be eight
characters in length and contain
a combination of both letters and
numbers.
b. Retype it in the ‘Confirm PIN’
field.
c. Click ‘Save PIN’.

d. Verify by reading that your new

PIN has been saved.
Wait for the token numbers in the
display to change twice.

e. Type your LAN ID (aka your

VeRA ID or U#) into the
‘Username’ field. then your PIN +
the number displayed on the
SecurID token in the PIN +
Token field, then click Confirm
PIN + Token.
Click ‘Confirm PIN + Token’.
7. The ‘Welcome to the Activate
Your Token’ screen appears.
Note: If you encounter an error,
wait another minute and try again.

8. You have completed the token

activation process and may now
close this window.

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Install software on your workstation
Follow the steps below to verify your antivirus software, install the Citrix software client, and install the Pulse Secure
software client on your workstation.

Action Illustration

1. On your personally-owned or
non-Wells Fargo-owned PC,
open a browser and go to
https://vera.wellsfargo.com.

2. When the VeRA help portal

page loads, a 'Warning' popup
will appear with a short legal
notice. Read and click on
Accept.

3. The main VeRA page will load.

Go to the SUPPORT section
and click on Pandemic Users.

4. A login screen will appear.

a. Type your LAN ID (aka

your VeRA ID or U#) into
the ‘Username’ field.
b. Type your PIN + RSA
SecurID tokencode into
the Passcode field.
c. Click Sign In.

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 Action Illustration

5. Click on the Pandemic or

Emergency VeRA Users link.

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 Action Illustration

6. The Pandemic or Emergency

VeRA Users link brings up a
comprehensive page for you
to:

1) Verify your antivirus

software.
2) Install the Citrix Client.
3) Install the Pulse Secure
Client.
4) Download the Quick Start
Guide.

7. Verify your antivirus software

by clicking on the supported
products link and reviewing
the list. You must have the
exact product and version
specified in order to pass the
AV scan.

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 Action Illustration

8. Return to the Pandemic or

Emergency VeRA Users page
and install the Citrix Client by
clicking on the Citrix Client
hyperlink.

9. Click Run to start and then

complete the installation.

10. Return to the Pandemic or

Emergency VeRA Users page
and install the Pulse Secure
Client by clicking on the Pulse
Secure Client hyperlink.

11. Select VeRA Vendor Pulse

Client. Choose the 2020
version.

Note regarding “Vendor”

terminology: This software is the
same package used by our vendors
also running non-Wells Fargo-
owned PCs. Due to the time
constraints of this project, we are
not able to change the package
name to be more inclusive of its new
use case.

12. Follow download and

installation instructions.
a. Click the package
hyperlink.
b. Select 'Save' and choose a
download location.
c. Once download is
complete, click the 'Home'
button on the toolbar.
d. Select 'Sign Out' to log
out of the VeRA Help
Portal.
e. Close the web browser,
f. Run the downloaded
'PulseClientInstaller-
Vendor.exe' file from its
saved location.

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 Action Illustration
g. Accept any unknown
package warnings that
appear. The install will
evaluate your workstation
and identify what it needs
to complete the
installation. Click
Continue.

13. The software will install on

your PC.

14. When the install has

completed, you will see the
recommendation to reboot
your workstation. When the
installer auto-exits, your
installation is complete.

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 Action Illustration

15. Reboot your PC and log in to

the local workstation.

16. Two folders are created in

your Start menu: Pulse Secure
and MyED. Use the Pulse
Secure client to log in to
VeRA.

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Connect to VeRA
This procedure contains instructions for connecting to VeRA Pulse Secure.

Action Illustration

1. In your Start menu, launch the Pulse Secure

client by going to:
All apps > Pulse Secure > Pulse Secure.

2. Click Connect on the VERA connection.

Note: Select the VeRA-UAT connection option

only if you are specifically instructed to do so
in a troubleshooting situation.

3. Read the notification and click Proceed.

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 Action Illustration

4. Log in to Pulse Secure with your VeRA

credentials and click on Connect.

 User Name: your LAN ID (aka your VeRA

ID or U#)

 Passcode: Your PIN + SecurID tokencode

5. When you are connected, your approved VeRA

access solution will be applied. You will see a
Windows notification that will disappear
quickly.

6. Your successful connection will also be

indicated by the green check mark.

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Select your environment and complete log in: VDI or Citrix MyApps
For the final login steps, you must follow the proper instructions for the environment established for you. You will choose
one or the other, not both:

 If you have an established Virtual Desktop Infrastructure (VDI), follow the directions below in Log in to your (VDI.

 If you do not know what a VDI is, then you probably do not use one and should follow the directions farther down
in Log in to Citrix MyApps (GRUE).

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Log in to your VDI
This procedure contains instructions for logging in to your VDI.

Action Illustration

1. Open your browser and go to

https://myworkspace.wellsfargo.com/Citrix/LI
VEClientWeb/.

2. If you see a certificate error, please Ignore and

continue to the website.
Chrome: Click on the Advanced Box, choose
“Proceed to myworkspace.wellsfargo.com
(unsafe).”
IE and Edge: If you see "Site is not secure",
click on “More information” and click on “Go
on the web page (not recommended).”

3. The login screen will open. Use your AD-ENT

credentials to log on.

 User Name: your LAN ID (aka your VeRA

ID or U#)
 Password: Provided with your AD-ENT ID

4. The VDI assigned to you will appear as an icon.

Click the icon to open it, click Open again, then

read and accept the disclaimer by clicking OK.

23 VeRA Connection Guide for personally owned PCs

 Action Illustration

5. The VDI login screen will open. Use your AD-

Ent credentials to log on.

 User Name: your LAN ID (aka your VeRA

ID or U#)

 Password: your AD-ENT password

Note: If you do not have an assigned VDI

yet, you will see this message: There are no
resources currently available for this user.

6. For a first-time login, you might see a number

of notifications indicating that software is
being updated. You can close those windows
upon completion.

7. Your VDI will appear. Click on the applications

needed to accomplish your work.

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Log in to Citrix MyApps (GRUE)
This procedure contains instructions for logging in to Citrix Workspace / MyApps / GRUE.

Action Illustration

1. Open your browser and go to

https://myapps.wellsfargo.com.

2. The Citrix login screen will open. Use your AD-

ENT credentials to log on.

 User Name: your LAN ID (aka your VeRA

ID or U#)
 Password: Your AD-ENT password (the
same one used to log in to your work
computer)

3. The Citrix Workspace screen will look

something like this. Proceed with using the
applications available to you.

4. If you intend to use more than one application

simultaneously, wait for the first application to
open completely before clicking a second icon.
Applications must launch on the same Citrix
server to be able to share screens and copy
and paste between each other.

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Additional Information
Disconnect from VeRA Pulse Secure

When you are done with your work for the day, right click on the Pulse client icon in the system tray,
select your VeRA connection, and select Disconnect.

Note: Always shut down your computer completely before traveling with it, to ensure the encryption security is in place
and to prevent premature wear on the hardware components.
Protect your SecurID token. If your device that contains the token is lost, contact Technology Connection immediately.

Connection time limitations

The Wells Fargo Security Policy limit for remote VPN connection is 12 hours. VeRA is intended to be used for short periods
of time. You should connect, complete the work you need to do and then disconnect. If you anticipate needing a long,
uninterrupted connection time, simply log off and log right back in to reset the 12-hour timer.

VeRA will disconnect a session after 10 minutes of inactivity. As long as there is network activity through the features of
VeRA you are using, the connection will remain active.

VeRA account usage and activity requirements

A Wells Fargo VeRA account is disabled after 90 days of inactivity. Accounts will be deleted after 120 days of inactivity. If
your account has been disabled or deleted, please contact Technology Connection for assistance.

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Remove Pulse Secure software when no longer needed
If you no longer need Pulse Secure on your personally owned PC, take these steps to remove the application. You must
have administrative rights on your PC to carry out this process. Note: If you want screen shots of the first five steps, you
can refer to the section above: Install the Pulse software client.
1. Log into the Wells Fargo network by opening a browser and going to https://vera.wellsfargo.com.

2. When the VeRA portal page loads, a Warning popup will appear with a short legal notice. Click Accept.

3. After you accept the terms, the main VeRA page will then load.

4. Click Help in the SUPPORT section on the right.

5. A login screen will appear. Log in with your LAN ID (aka your VeRA ID or U#) and passcode (your PIN + RSA SecurID
tokencode). Click Sign In.

6. On the VeRA Help Links page, under Support Links, click VeRA Tools Download Page.

7. Select Removal Tool for VeRA.

8. Click the Removal Tool for VeRA link and follow the remaining directions.

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Support
Your normal channels for Wells Fargo desktop support can provide technical support for VeRA. Users should follow their
normal path for technical support and contact their helpdesk or local LAN administrator. If you don't know the number to
your specific helpdesk, start with 877-590-9000 (in the US) or 855-604-3887 (in EGS).

If standard troubleshooting efforts are unsuccessful, ask the agent to create and escalate a ticket. Provide as much detail
as possible in the ticket, including the precise situation when the problem occurs, screen shots of error messages
encountered, etc.

 If the problem relates to logging into a LIVE Client (https://myworkspace.wellsfargo.com/Citrix/LIVEClientWeb/),

follow your standard escalation path for desktop support, by sending the ticket to the appropriate field support
team based on the impacted users physical location.

To request revisions to this guide, email Enterprise Direct.

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