Course Details

Course Name COMMERCIAL COOKERY CERT III

Unit(s) of competency
Unit Code (s) and BSBWOR203 Work effectively with others
Names

Assessment Details
Term and Year TERM 3 2022 Time allowed
Assessment No 1 Assessment Weighting
Assessment Knowledge
Descriptor
Due Date Extension (if approved)

Re-Assessment Details
Term and Year Time allowed
Assessment No Re-assessment Fee Paid?
Assessment Type
Due Date No Extension

Student Details and Declaration

Student Name

Student ID Trainer/
Michael Husada
Assessor’s Name
Student Declaration:
a. I declare that the work submitted is my own and
has not been copied or plagiarised from any person or
source.
b. I have not submitted any part of this assignment
previously as part of another unit/course.
c. I acknowledge that I understand the requirements
to complete the assessment tasks. Signature:
d. The assessment process including the provisions _________________________________
for re-submitting and academic appeals were _
explained to me and I understand these processes. Date: _Click here to enter a date.

Assessment Outcome - To be completed by the Assessor

Assessor’s Name Michael Husada

Results ☐Satisfactory ☐ Not Marks: ☐

Satisfactory

Re-assessment
eligibility ☐ Yes ☐ No Due Date:

This assessment First Attempt ☐ 2nd Attempt ☐ Late ☐ Penalty__________

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 FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback

Signature: ____________________________ Student did not attend the feedback session.

Date: ____/_____/_____ Feedback provided on assessment.

Signature: ________Michael Husada

Date: ____/_____/_____

FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

Student Declaration: I declare that I have been re- Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal. assessment with this student, and I have provided
appropriate feedback
Signature: ____________________________
Date: ____/_____/_____ Student did not attend the feedback session.
Feedback provided on assessment.

Signature: ____________________________
Date: ____/_____/_____

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Assessment Task
(Knowledge)

BSBWOR203
Work effectively with others

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 DOCUMENT CONTROL
VERSION DATE COMMENTS

1.0 13th April 2019  Initial

ASSESSOR PRE-ASSESSMENT CHECKLIST

This checklist is to be completed prior to commencing the assessment.

Please discuss this with the learner and circle yes or no for each question.

Is the learner ready for assessment? ☐Yes ☐ No

Have you explained the assessment process and tasks? ☐ Yes ☐No
Does the learner understand which evidence is to be collected and ☐ Yes ☐No
how?
Have the learner’s rights and the appeal system been fully explained? ☐ Yes ☐No
Have you discussed any special needs or reasonable adjustments to be ☐ Yes ☐No
considered during the assessment?
Does the learner have access to all required resources? ☐ Yes ☐No

ASSESSMENT INSTRUCTIONS

PURPOSE OF THE ASSESSMENT TASK

Assessment Tool Knowledge (Short Answer Responses)

To demonstrate satisfactory completion of this Assessment Satisfactory Not Satisfactory
Task the learner must: (S) (NS)

All Short Answer Responses correctly answered ☐ ☐

Overall Assessment Task Performance Satisfactory Not Satisfactory

(S) (NS)
Assessment Task: Knowledge (Short Answer ☐ ☐
Responses)
Resources required for this Assessment

Trainers and Assessors are required to ensure all learners have access to:

 Office equipment and resources

 Workplace documentation
 Case studies and, where possible, real situations
 Interaction with others

Instructions for Trainer and Assessors

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This assessment task has to be conducted as per the Assessment Conditions:
In class ☐ In an Industry Workplace ☐ In a Simulated Industry Environment

Instructions for the assessments

 Attendance must be recorded in the Attendance Spreadsheet

 The assessment is to be completed according to the Assessment task instructions and
AAPoly’s Assessment Policy and Procedure
 This is an individual assessment
 Trainer and Assessor are to complete the Pre-Assessment Checklist before commencing the
Assessment process

Assessment Task Duration

Week 9
Learner Evidence Submission Requirements
The completed Assessment Tool

WORK EFFECTIVELY WITH OTHERS

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ASSESSMENT TASK: KNOWLEDGE (SHORT ANSWER RESPONSES)

STUDENT INSTRUCTIONS

Read the activity questions below and provide responses as indicated:

1. You have successfully gained employment at the reception of the new Plaza
Hotel. Your position description outlines the details below:

Receptionist
Job Title

Employment Arrangements
Full time

Reporting to
Front Office Supervisor

Liaising
Reception staff; concierge; housekeeping

Key skill requirements Under the direction of the Front Office Manager or Supervisor,
the receptionist is responsible for all activities relevant to the
Front Desk.

This includes reception, check-in/out, rooming of all Hotel

guests, foreign currency exchange and assisting guests with
inquiries.

The receptionist should promote and follow the desired work

culture and ethos.

Date of commencement 13th May

Desirable Experience with international clientele and extensive

knowledge of local area. Basic knowledge of English, French
and Mandarin due to our client base. Diploma and 2-3 years’
experience in a similar role

a) What are your key duties?

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 My keys duties are:

 I should get visitors to the inn by hello them energetically, and taking care of
their requests and furthermore answer inquirers via telephone.

 I should educate visitors regarding the administrations and convenience

rates in the lodging, reserve a spot for visitors as per their requirements,
and furthermore ensure that all reservations dropped are affected promptly
to stay away from disarray.

 I should maintain fabricate great relationship and compatibility with visitors

to cause them to feel good and address any protests they could have in an
exceptionally polite way to safeguard the picture of the inn.

 I should be able to keep clear and exhaustive records of visitor room

appointments and all billings for responsibility and future reference.

 I should keep up with organization at the front work area by orchestrating

records likewise and keeping the front work area region clean consistently
to stay away from boisterousness.

b) To whom do you report?

I should report all the issues of upkeep and failing apparatuses to the front office
manager or supervisor for speedy fix to guarantee visitors solace and fulfilment.

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2. Choose a position relevant to your area of training e.g. receptionist, apprentice
chef or similar and draw the typical hierarchy with roles and responsibilities from
Director or General Manger down to your relevant department’ roles:

Sketch of a Hierarchy:

3. Your workplace policy states in 3.0. – Dress code for front-of-house Positions :
Shoes and foot attire

All footwear must comply with Workplace, Health & Safety requirements for the area
of work, as well as the following:

 Shoes must be black/navy for uniformed staff, clean and in good repair.
 Shoes must have non-slip rubber soles and heels which are in good condition.
This is a safety requirement.
 Only fully closed-in shoes with heels being a maximum height of 3cm are to be
worn.
 (Thongs, sandals or deck shoes are not acceptable forms of footwear.)
 Staff required to do any style of lifting/manual handling must have flat non-slip
rubber soles unless otherwise approved through Workplace, Health & Safety.
 Hosiery and socks must complement the uniform and be without holes or ladders.
 Socks must not be worn with skirts.

a) What colour shoes must be worn on the job?

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 I should must wear black/navy colour shoes on the job.

b) Which types of shoes must be worn if you do lifting or manual handling tasks?

If I have to do any style of lifting/manual handling then I must have flat non-slip
rubber soles unless otherwise approved through Workplace, Health & Safety.

c) Could you wear blue socks with a black uniform?

No I could not wear blue socks with a black uniform.

4. You have now been employed for a period of four (4) months and are keen to find
out how your job performance is perceived in order to identify shortfalls and improve
your work and service skills.

Provide three (3) different methods for obtaining feedback in the workplace from
colleagues and customers and describe how this can be done objectively:

If I have been employed for a period of four (4) months I will identify shortfalls and I
will improve my work and service skills with these following points shown below:

 I ought to get organized.

 I ought to communicate with supervisor
 I ought to consult resources.
 I ought to consider taking a class
 I should set milestones for myself.
 I should ask for honest feedback

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  I ought to set aside time for brainstorming.

Three (3) different methods for obtaining feedback in the workplace from
colleagues and customers are:

1. Regular evaluations of worker performance.

One-on-one conversations with the staff members are a terrific method to get their
opinions on engagement and satisfaction, but they can have some pitfalls as well.
Employees may not bring up issues that have been going on for months if reviews
are too far between and too infrequent. It's critical to foster an environment of open
honesty where people feel free to voice concerns without fear of reprimand.
Making sure the focus is on a single goal and using objective language can help
with this and extract some important information in the process, which can help
with employee reviews, which can be a cause of worry for certain people.

2. Group interactions.

Even though one-on-one meetings are crucial, people may also elicit employee
feedback by scheduling routine group meetings. Group gatherings can be helpful
in these situations since it can often be easier to communicate and contribute
ideas in a social setting. When criticizing employees in front of a group, they may
become more vocal since they feel supported by their fellow employees. Regular
stand-up meetings can have enormous benefits, depending on how they are set
up and conducted.

3.Idea box

Now, before people go on and abandon their idea box in favor of a clever new
tactic for soliciting feedback, keep in mind that an idea box's anonymity can
provide an excellent avenue for gathering representative input. Additionally, it
conveys to their representatives that their opinions are valued beyond all other
legitimate methods of gathering criticism. Simply make an effort to regularly check
it and effectively address any issues that are expressed; otherwise, it will only
collect dust in a corner.

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5. Your supervisor has told you to consider time and resource constraints when
planning and organising your busy work schedule.

Explain how your daily tasks should be planned efficiently and provide examples for
resource constraints which could impact on your work.

1. Making a list of all tasks.

I should have wondered that how to accomplish so much in a single day. This is
true because listing all of the tasks that need to be completed and then
establishing a plan for each one is the best approach to organize my day. On a
piece of paper, I should make a list of all the tasks. Next, I should order them in
order of importance, from most urgent to least urgent. I should start with the most
important task and work on my own way down to less important chores. I should
also include the task that needs to be completed first in the layout.

2. Breaking down the tasks to steps.

Most people underestimate the size of the assignment before starting it. The more
complicated or difficult a task is, the larger it is, and sometimes it becomes a test
to determine how much time and resources are needed. So while I'm trying to
focus on my own work, it may cause overwhelming tendency.So I should think
about a situation where I could do away with the unreasonably large errands. I
should divided the task into smaller, more manageable chunks that are easier to
complete. Additionally, I have to divide the task into steps and schedule them so
that I can finish them in a reasonable amount of time.

3. Using Colour Coding to Categorise Tasks.

To classify activities according to priority, urgency, or the nature of the work

required colour coding. Using colour coding to organize my work can assist. I
should Use red for urgent matters and blue for project-related matters. I also can
prefer the way green and yellow appear together, those colours can also work
best. My responsibilities will be more easily distinguished and memorable if I color-
coded them. It will make it simpler for me to recognize the immediate attention and
enable to rapidly identify prioritized activities at a look.

4. Using sticky notes.

Writing down my tasks on sticky notes and sticking them to the computer monitor
is another effective technique. Sticky notes can also serve as a reminder for critical
chores.

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 When someone asks me to work on a project at the last minute, for instance, I
should write down what they want me to accomplish on a sticky note and I should
tape it to the front of my monitor so that I can see it every time while I turn on to
the computer. It will keep my memory fresh and assist me in setting priorities for
immediate attention.

5. Creating a time line for each task.

To stay focused and organized while handling several projects, creating a timeline
guarantees that urgent and vital tasks are completed. Additionally, I should set
time constraints on how long I have to spend working on each assignment in order
to maintain attention and prevent procrastinating. Setting realistic deadlines for
each activity will help me to complete them swiftly and effectively.

6. Setting deadline for each task.

Without doing this, it will be very difficult for me to manage my time effectively
because some jobs are unlikely to be completed on time, creating a backlog of
unfinished work. To avoid wasting time and effort, the timetable I should be
acceptable and practical and also able to set realistic deadlines which is very
essential part of task organization.

7. Planning tasks according to priority.

I should keep myself organized at work. I should Know what to do first, why that is
important, and how much time will be allotted for each work that will helps me to
be more productive. Therefore, I should make a plan that assigns jobs a priority
based on their significance and labels. High priority task is one that demands my
immediate focus and needs to be completed right away, such as a meeting
request or deadline.

The most common examples of resource constraints are cut-off points and
dangers connected with asset accessibility and undertaking expenses, extension,
and time.

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6. Explain your responsibilities for complying with the following types of legislation
and ethical standards and state where you could find information relating to these:

a) ‘Workplace Health and Safety (WHS)’

I should bear reasonable responsibility for my own security and well-being, as well
as .I should support logical PCBU method or strategy related to employee safety
or wellbeing at work. I ought to have the option to leading a business or
undertaking (PCBU) to permit the PCBU to comply with WHS regulations The
WHS procedures, practices, and rules of their workplace provides information
related to this.

b) ‘Privacy Act’

I ought to should safeguard the individual data of visitors and other staff. ought to
keep up with the record and keep individual subtleties of staff members.i ought to
lead with Organization to control how it gather, use, reveal, store, obliterate and
update personal records .

c) ‘Environmental Sustainability’

I ought to limit the negative natural effects as much as possible.i ought to Practice

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 in reusing and find out about ecological worries.

d) ‘Code of Conduct / Ethical Principles’

Comply with the overarching sets of rules are comprised of a bunch of decides that
assist me with understanding what I ought to do and shouldn't do.The suitable set
of principles for an association can be found or gotten from the association

e) ‘Anti-discrimination’

Everybody has an equivalent right to work and to be dealt with decently while at
work. I ought to Ensure everybody's work exercises and conduct reasonably and
consciously according to the parts of association's strategies and methods.

7. Provide three (3) examples how you could support to your colleagues in the team
to ensure work goals are met:

1. I would uphold my group by reviewing work frequently.

2. I would uphold my group by sticking Up for them.
3. I would obviously speak with my group with full liabilities.

8. Provide five (5) examples how the performance of individual team members in a
work group can be improved to enhance knowledge, skills and enhanced delivery of
products and services:

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 Five (5) examples of how the performance of individual team members in a work
group can be improved to enhance knowledge, skills and enhanced delivery of
products and services are :

 Participation
 Supportiveness
 Productivity
 Drive
 Quality

9. Provide three (3) common reasons for conflict in the workplace:

Three (3) common reasons for conflict in the workplace are

1. Initiative style.
2. Protection from change.
3. Distinction in characters.

10. What is ‘loafing’? How can loafing be managed?

Loafing is an idea that makes sense of the social brain research of gathering
individuals cooperating. It unequivocally manages how some gathering individuals
set forth less energy, which, thus, causes lopsided characteristics in the
functioning society of a gathering or group.

Allocating everybody with their own liabilities.

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 Making an assessment framework.
Try not to allowing governmental issues to hinder effectiveness.
Oversee conversations.
Staying away from the pink obvious issue at hand.
Making a system.
Developing a group with different gifts and characters.
Making commitment.
Setting clear targets.
The force of redundancy.

11. How could the following communication barriers affect effective communication
or cause problems in a team

a) Assumptions

1. Making presumptions closes mind.

2. Creating presumptions can disturb group.

3. Making presumptions makes it hard to change mind.

b) Perceptions

To convey successfully, money managers need to invest energy to explore work

candidates completely. They should likewise not judge a person by their initial
feeling. Maybe you thought your future closest companion was a serious, timid
individual because of the way that they dressed safely and wore glasses.
Eventually, your insight might have been erroneous, as companion ended up
being extremely outgoing. Individuals can sift through specific data to cause it to

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 line up with their own considerations, convictions and decisions.

c) Distrusted source

Doubt makes an expanded mindfulness and need to address, which is appeared

through a decreased eagerness to depend on the reactions of others, and an
expanded need to really look at their work." That kind of decisive reasoning, they
propose, is most significant in non-routine critical thinking.

d) Cultural differences

1. Body movements
2. Space
3 .Time
4 .Religion
5 .Social values
6. Frankness
7. Customs
8. Language

12. Provide (3) examples how you can overcome communication barriers. What
would this require from you?

(3) examples how can I overcome communication barriers are:

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 Trying to overcome language barriers.
Promoting Free and Open Communication.
Understanding How to Listen.

13. List the steps and procedures for effective conflict resolution as part of a team:

The steps and procedures for effective conflict resolution as part of a team are:

1. Requiring
2. Avoiding
3. Dividing the difference
4. Cooperating
5. Fighting

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 +++ END OF PAPER +++

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