SITHIND001 Use hygienic practice for hospitality services

Student Assessment Tasks

Assessment Details
Qualification Code/Title Advanced Diploma of Hospitality Management
Assessment Type Assessment – 1 Time allowed
Due Date Location Term / Year

Unit of Competency
National Code/Title SITHIND001 Use hygienic practice for hospitality services
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 1 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

Assessment Task 1: Instruction

Submission details

The assessment task is due on the date specified by your assessor. Any variations to this arrangement
must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

ALL Questions MUST be answered to receive a satisfactory grade.

Performance objective

For this task, you will demonstrate the skills and knowledge required to establish and maintain a WHS
management system.

Assessment description

The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined
in the elements and performance criteria for this unit of competency and relating to the following aspects:
 personal and professional reasons for maintaining personal hygiene in hospitality service
environments:
o reduction of and healing from personal illness
o optimal health and sense of well being
o social acceptance
o prevention of spread of illness to others
o maintenance of organisational image and service standards
 personal hygiene practices to care for personal health and wellbeing prior to and during service
periods:
o bathing or showering
o brushing and flossing teeth; using mouthwash
o cutting or manicuring fingernails
o treating skin allergies, conditions, or wounds
o using deodorant and washing clothes regularly
o washing hands or using hand sanitiserregularly
o washing scalp and hair
o wearing clean clothing and personal protective equipment
 meaning of:
o airborne diseases
o infectious diseases
 ways of transferring microorganisms and spreading airborne and infectious diseases and illness
to self and others:
o blowing nose, coughing, spitting, or sneezing
o drinking
o scratching skin and hair
o touching wounds
 employee responsibilities in following hygienic practices and maintaining the hygiene of the
workplace.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 2 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

Timing

Your assessor will advise you of the due date of this assessment.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 3 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

Assessment Task 1
Procedure

Question 1

You are cleaning a guest room. When you pick up the used guest towels from the floor your uniform
comes into contact with a towel with blood stains.

What should you do?

If such things happen then I should be first calm and cool down and should control the situation
without panic. I should immediately inform to my superior or housekeeping manager about the
situation properly. I should also help to investigate the truth of the situation with my supervisor or
housekeeping manager. I should clean my all uniform and change my uniform and should continue my
work .

Outcome: ☐ Satisfactory ☐ Not Satisfactory

Comment:

Question 2
You and your new colleague Mary-Lou have finished cleaning a guest room. During the final inspection of
the room Mary-Lou notices smear marks on the lounge table. She fetches a used guest towel from the
trolley and polishes the table. You tell Mary-Lou that this is a hygiene risk and the table needs to be
cleaned and sanitised correctly but she ignores you.

What is the risk here? What is your responsibility in this instance?

During the final inspection of the room, lounge table should be clean and wipe with the fresh and
clean towel .once the towel is used it should be sent to the laundry immediately for cleaning because
used towels becomes dirty and it contains lots of germs and bacteria which are very harmful and risky
for the health of both staff and guest .although it also affect the entire environment of hotel.

My responsibilities will be I should suggest my new colleague not doing such things with the
consequences arrive from that kind of things .I should tell her about the health and sanitation, food
poising, may occur to the both staff and guest if we do such things .If she still ignore me even I
suggest then I should complain to manager or supervisor about the bad things she is doing.

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 4 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

Question 3

Whilst you are working in the reception area you notice Timothy the porter moving luggage through the
foyer. He seems to have a heavy cold and sneezes frequently into the sleeve of his uniform and coughs
without protecting his mouth. A guest approaches reception and complains that this is the worst hygiene
practice he has ever witnessed from hotel staff and that he will not consider booking at this hotel again in
the future.

What should Timothy have done before the start of his shift?

IF such an unhygienic things done by timothy that is common things guest will behave like that way.
Timothy should be aware of his own health first. If he is not feeling well he should take a leave by
telling to his supervisor about the health condition of him. He should go for the check up at hospital or
clinic wherever suitable for himself after that he should take rest at home and should take care of his
heath with consolation of doctor or health assistant where he had gone to check up. Then he should re-
join the duty only being healthy.

Outcomes: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What are the potential risks from Timothy’s actions?

There will be many risks not only for guest appearing there also the all the staffs will at risk of their
health. If such things happening the germs and bacteria will catch the all the others staff and guest
too .Then there will be high risk in communicable diseases. That will affect not only guest, staff but
also affect entire the environment of the hotel.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What is your responsibility?

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 5 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

I should suggest timothy to check up at the hospital or clinic immediately .I also suggest to take leave
and take rest at home.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:
Question 4

Mr and Mrs Donaldson enter a busy restaurant to enquire about a table for 2. Whilst the staff member is
talking to them she frequently touches her face and moves hair strands out of her face. They notice that
her finger nails are very dirty and she has a strong body odour smell. At this moment a waiter approaches
the staff member at reception to confirm a table for 4 guests which have just arrived. Mr and Mrs
Donaldson take this opportunity to turn around and leave the restaurant quickly.

Why did Mr and Mrs Donaldson leave the restaurant?

Mr and Mrs Donaldson leave the restaurant because the staff member's finger nails are very dirty and
she has also strong body odour smell. From that its shows the restaurant are unhygienic and serving
food like that. It also shows that there is no cleaning and hygienic behaviour and habit in the staff
restaurant .This is the reason Mr and Mrs Donaldson leave the restaurant.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What does Mr and Mrs Donaldson’s observations indicate in terms of hygiene procedures in the
restaurant?

From that its shows the restaurant are unhygienic and serving food like that. It also shows that there is
no cleaning and hygienic behaviour and habit in the staff restaurant. They indicates very unhygienic
procedure in the restaurant. They will be very disappointed by observing that kind of unhygienic
behaviour and habit of staff and restaurant.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

How did this instance affect the customers’ view of the business?

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 6 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

That demonstrates how unclean the establishment is and how they serve their meals. It also
demonstrates the lack of hygiene and cleaning practices in the employee restaurant. They point out the
restaurant's extremely unsanitary practices. By seeing such kind of unclean staff behavior and
restaurant habits, they will be quite displeased.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:
Question 5
You have been on annual leave. During your absence a new staff member, John, has been employed.
You noticed that he is often unshaven, his hair seems greasy and his body odour is quite strong. Many of
your colleagues strive to avoid working on the same station as John.

How is John’s social acceptance affected?

John's physical appearance had a direct impact on the impression that the visitor would get. He should
have a pleasing appearance and be well-kept. He needs to keep up with keeping his hair looking
beautiful and smelling well. If he is untidy and smells terrible, it may affect his relationships with guests
and other hotel personnel, who may find it difficult to work with him.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What routine for good hygiene standards should John develop in this instance?

1. He should have a daily shower.

2. He should use antiperspirant and deodorant.
3. He should frequently trim his fingernails and toenails. 
4. He shouldn't share towels, razors, or cosmetics with others.
5. We ought to dress neatly.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What could you do in this instance?

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 7 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

1. I'll take a daily shower.

2. I'll apply deodorant or antiperspirant.
3. I'll regularly trim my fingernails and toenails.
4. I won't let anybody else use my towels, shavers, or makeup.
5. I should dress in spick-and-span.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

Question 6

A guest orders some beverages and snacks from the menu. You process the order and send the food
order to the kitchen. Meanwhile you prepare the beverages. When you deliver the order to the table the
guests reject the order as they have noticed that a Band-Aid you wear on your right thumb looks like it is
seeping.

What procedures should you have followed in order to prevent this incident?

Whatever the cause, if I discover it was my error, I should say I'm sorry right away and promise to make
it right in front of the visitors. Additionally, I shouldn't push the visitor. My main responsibility as a
server is to effectively serve customers and stay on target. After some time, it will be feasible to create
the right solution.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

What potential hygiene problems could have occurred as a result of this?

If such things occur, he should be cautious with his bandage and immediately put on a new one
because the germs and bacteria on his thumb could infect not only visitors but also other staff
members. He should therefore tend to this thumb's injury case the bandage comes off due to frequent
hand washing, replacing it till the wound has healed.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

How does an incident like this affect or impact on customers?

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 8 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0
 SITHIND001 Use hygienic practice for hospitality services
Student Assessment Tasks

It can result in a lengthier or more severe disruption of business operations or services in

hotel, negatively affecting data security, information systems, personnel, clients, or other crucial
business operations of the hotel's service organization. There shouldn't be any negligence. Every
employee should be exceedingly intelligent and keen. They should keep the hotel's surroundings and
themselves clean. That contributes to keeping regular business operations and retaining happy
customers.

Outcome: ☐ Not Satisfactory ☐ Satisfactory

Comment:

Assessment Task 1 Checklist

Student’s name:

Completed
successfully Comments
Did the student provide sufficient and clear answer that
addresses the suggested answer for the following? Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 9 of 9
File Name: SITHIND001 Student Assessment April 2022 April 2023 1.0