Xylem Totalcare

TotalCare services
a broad portfolio of services to keep your business running

When you work with Xylem TotalCare services,
you get secure, optimal operations that come
only with broad engineering expertise in water
and wastewater.
About Xylem Xylem is a leading global water technology provider, and wastewater problems. Launched in 2011 from
enabling customers to transport, treat, test and the spinoff of the water-related businesses of ITT
efficiently use water in public utility, residential, Corporation, Xylem is headquartered in White
commercial, agricultural and industrial settings. The Plains, N.Y. and has 12,000 employees worldwide.
company does business in more than 150 countries The name Xylem is derived from classical Greek
through a number of market leading product and is the tissue that transports water in plants,
brands, and its people bring broad applications highlighting the engineering efficiency of our water-
expertise with a strong focus on finding local centric business by linking it with the best water
solutions to the world’s most challenging water transportation of all — that which occurs in nature.
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Secure, optimal
operations
Xylem TotalCare is a comprehensive, integrated portfolio of services
that ensures your business keeps running at its best. Our portfolio
comes backed by deep systems knowledge and expertise in water
and wastewater applications. Which gives you operational security
and more time to focus on your core business.
Our brands
In the UK, Xylem offers five market leading brands that primarily serve the
municipal and industrial markets with regard to the movement and treatment
of clean water and wastewater. The Flygt, Godwin, Leopold, Sanitaire and
Wedeco brands are all market leaders, each investing heavily in research and
development to bring you highly efficient and effective products.
Our people
We have a team of knowledgeable, professional and highly skilled staff, who
pride themselves on their ability to help customers optimise their business
by providing the right solution every time.
Solutions expertise
Access the deep system expertise and know-how built into Xylem product
brands to ensure they’re always up and running. Our standardized service
packages let you use our service and support on your terms.
Select the service level you need

Our standardized service packages meet your every need – from the very
basic to the advanced. The more basic the service, the easier on your budget.
The more advanced, the greater your peace of mind.
Reliable service
Our global expertise and local presence means you can rely on us as your
trustworthy partner. We assure prompt service delivery worldwide. With
Xylem TotalCare services, you’re just one phone call away from integrated
service and support that you won’t find anywhere else.
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Our service
apps
Design & Consultancy Repair & Maintenance

Get comprehensive engineering consultancy services, Gain valuable uptime through a broad range of repair
including feasibility studies and design services and maintenance services conducted either onsite
for new installations or remodeling, expanding or and or at one of our workshops.
upgrading existing ones.
Installation & Commissioning Monitoring & Supervision

Take advantage of our broad installation and Save time and money through efficient management of
commissioning services – from project management individual installations or your entire plant. We provide
and supervision of installation through to start-up and basic alarm distribution as well as optimization and
commissioning. performance benchmarking services.
Maintenance Contracts Inspection & Auditing

Use a cost-effective service level agreement to Minimize downtime and maximize profitability with
enhance operational reliability through preventative regular inspections by our qualified service engineers.
maintenance of your equipment and various warranty Services also include audits for energy efficiency,
options. equipment condition and reliability.
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The Xylem TotalCare offering consists of well-defined
standardized service packages. Choose the package
that meets your needs, without lengthy discussions
or questions. Since the service scope and price are
defined in advance, you pay only for the services you
require. Customized service packages, however, are
still available upon request.
Plant Operation & Maintenance Asset Refurbishments

Focus on your core business and entrust us with plant Protect the value of your ageing assets and minimize
operation and maintenance. Our experts provide capital expenditures. Upgrade a single piece of
broad services from effective troubleshooting and root equipment or renovate your entire plant by conducting
cause analysis to partial or full turnkey responsibility. a site audit and designing anew.
Parts & Logistics Training & Technical support

Enjoy the peace of mind that comes with knowing Make sure your equipment operators and service staff
the equipment and spares you need are always on have the knowledge and skills to optimize equipment
hand and readily available – whether for regularly and plant performance. Let our engineers provide the
scheduled maintenance or emergency callouts. training and technical support you need.
Rental & OnSite services Financial Solutions

Rent best-in-class dewatering or bypass pumping We can offer bespoke solutions to suit your budget.
equipment on your terms without the capital
expenditure costs. Choose from short-term, long-
term, try-before-you-buy and everything in between.
Not all TotalCare services are available in all countries. We are constantly
adding services so please check availability with your sales representative.
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Ways to optimize
operations
Here are some highlights of how Xylem TotalCare
services can keep your business moving.
Example service #1
Workshop repair
All equipment requires repair at some point in time. Whether dealing
with an unexpected breakdown or replacing wear parts at a scheduled
maintenance interval, we provide all types of equipment service –
from minor repair to full overhaul. Depending on the nature of repair,
we offer both onsite and workshop repair, which are included in our
portfolio of repair and maintenance services.
Workshop repairs are cost-effective and include a complete range
of services for repair, overhaul and testing to restore equipment to its
original operating condition. Our highly trained service technicians
perform all work and have easy access to the right tools and
necessary service documents.
Example service #2
Case study
Energy savings add up Energy audits
CHALLENGE
Rising energy prices along with stricter environmental regulations are
Reduce energy costs at a European-based pump the driving forces for improved energy performance. By managing
station using four variable frequency drive (VFD) 100
energy usage at your pump stations more efficiently, you can reduce
kW Flygt N-pumps that handle a total volume of 0.8
m³/s (12,700 US gpm) and uses one million kilowatt- energy costs and your company’s carbon footprint and improve your
hours of energy per year. bottom line.
SOLUTION Lower energy costs, reduce environmental impact and boost your
An energy audit that measured flow, head, power profitability with an Energy Audit which is one of Xylem TotalCare’s
and analyzed the control philosophy identified
setting adjustments on the VFD that reduced energy
inspection and auditing services. This knowledge-based service
consumption by between five and 15 percent. lets us review the energy demands of an individual pump station
installation or entire wastewater plant. We then recommend
measures to reduce energy costs while enhancing station reliability.
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Example service #3
Installation & commissioning Case study

Commissioning Australia’s largest
ozone plant
When you need your plant to be up and running fast, you need CHALLENGE
sound engineering expertise and specialist advice. Installation Optimize operations at an advanced tertiary
treatment system at Melbourne Water’s Eastern
and commissioning services ensures that you have the right
Treatment Plant, which handles flow rates of up to
connections and control systems. This ensures you achieve a stable 700,000 cubic meters a day.
and reliable operating environment from the start.
SOLUTION
Most of all, these services reduce your overhead, minimize risk Installation and commissioning of four WEDECO
and ensure your facilities are ready for use. ozone systems and Flygt pumps at the plant, making
it Australia’s largest municipal ozone plant and one of
the world’s largest.
Example service #4
Rental & onsite services Case study

Bypass pump rental eases
Buying auxiliary equipment for short-term projects can strain your maintenance work
budget by tying up critical capital. Plus there are the associated CHALLENGE
costs for equipment maintenance, spare parts, service, storage and One of the UK’s largest power stations required a
bypass pump to facilitate maintenance and cleaning
administration.
of sluice valves within the station’s return pit.
Xylem TotalCare services provide an attractive alternative for
emergency, temporary bypass or semi-permanent pumping of water SOLUTION
Xylem’s rental team assessed site requirements and
and wastewater. With access to a broad range of well-maintained temporarily installed four 150 mm quiet enclosure
world-class products, you can tackle any challenge that comes your pumps to handle a total flow of 1200 m³/h were.
These operated 24/7 until the job was done,
way. Our specialist fleet is available for use as consignment stock or providing savings in capital expenditures and labor.
for 24/7 contingency planning.
Plus our experienced engineers help solve tough challenges
– from draining to complete fluid transfers – the right way from
the start. We can help you select the correct pumps, pipework
and critical components to build the optimal system for your
applications. We’re never further than a phone call away.
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1301 . TotalCare . 1 . Master . 1 . 20111220
TotalCare services
A broad portfolio of services to keep your business running
www.infobahnreklambyra.se
1) The tissue in plants that brings water upward from the roots
2) A leading global water technology company
We meet the world’s water needs by creating innovative solutions that improve
the way water is used, conserved, and re-used. We move, treat, analyze,
and return water to the environment. In more than 150 countries, our loyal
customers know us for our powerful combination of leading product brands
and applications expertise.
What can Xylem do for you?

Tell: 0115 940 0111 or visit
Web: http://www.xyleminc.com/totalcare
Visit our Web site for the latest version of this

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TotalCare services

a broad portfolio of services to keep your business running

Select the service level you need

Design & Consultancy Repair & Maintenance

Installation & Commissioning Monitoring & Supervision

Maintenance Contracts Inspection & Auditing

Plant Operation & Maintenance Asset Refurbishments

Parts & Logistics Training & Technical support

Rental & OnSite services Financial Solutions

Installation & commissioning Case study

Rental & onsite services Case study

What can Xylem do for you?

Visit our Web site for the latest version of this

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