Clinical Technology Management USA Brochure

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SODEXO’S

Clinical Technology
Management

IMAGINE a Healthcare Technology Management


System that maximizes patient throughput, improves
efficiencies and reduces costs – all delivered by a
partner with expert technicians capable of servicing and
maintaining all brands of clinical equipment on site.
IMAGINE NO MORE.
THAT DAY IS NOW. THAT PARTNER IS SODEXO.
SODEXO HAS THE NATIONAL BEST PRACTICES, PROCESSES,
TOOLS AND RESOURCES to craft a custom tailored solution
that fully meets your facility’s unique needs. Sodexo’s
Clinical Technology Management (CTM), powered by
the comprehensive Capital Asset Management Services
(CAMS™) program, delivers a seamless and well-integrated
system that exceeds patient and staff expectations
and makes your facility the provider of choice in your
community.

If you require program enhancements, lower costs and greater accountability out of
your Healthcare Technology Management System, let Sodexo CTM fulfill that need
and meet these objectives.

§§ Implement a Comprehensive Equipment The uniqueness of our CTM program lies in the
Management Program With Full-Time Dedicated fact that once you select Sodexo and we set your
Staffing fee, we assume all the risk associated with the
§§ Perform Planned and Corrective management and maintenance of your entire
Maintenance, Resulting in Measurable program. What that means to you is:
Improvement in Equipment Uptime
§§ You pay no additional cost if a piece of
§§ Assist in Capital Planning to Create a Proactive equipment fails on our watch; we own the
Equipment Replacement Model Based on financial responsibility of getting that piece of
Equipment Life Expectancy and Utilization equipment back up and running.
§§ Embrace an All-Inclusive, Fixed-Cost Financial §§ Your downtime plummets when the on-site
Arrangement that Provides a Predictable MinuteMan® software package (equipped with
Investment an on-board purchase order module allowing
purchase order issuance day or night) manages
All of these objectives and more can be
the contracted equipment and OEM agreements.
achieved when you choose Sodexo as your
trusted CTM partner. §§ Up to 10% of the annual program cost is
at risk if Sodexo fails to meet agreed-upon
performance metrics such as responsiveness,
uptime requirements, customer satisfaction
surveys, employee engagement surveys or
preventive maintenance completion. It’s what
you would expect from a partner.

Aligning our program in this manner assures you


that Sodexo is as committed to your mission as you
are.

2  |  Sodexo’s Clinical Technology Management


IMPLEMENT A COMPREHENSIVE
EQUIPMENT MANAGEMENT PROGRAM
WITH FULL-TIME DEDICATED STAFFING
As creators of the revolutionary CAMS program, Sodexo knows
exactly how many trained and dedicated individuals are needed to
ensure its effective implementation and the achievement of the
results you require. Based on your specific facility and inventory,
Sodexo determines how many clinical engineering managers,
biomedical technicians, imaging specialists and IT specialists are
required to meet your needs.

As Sodexo employees, the burden of Human Resources


management and ongoing training is lifted, freeing you and your
staff to do what you do best. Sodexo’s multi-level recruitment
initiatives locate and secure the most highly qualified and diverse
workforce. Once on board, sophisticated job-specific and personal
development training hand-holds the employee through a fulfilling,
satisfying and long-term career progression.

PERFORM PLANNED AND CORRECTIVE MAINTENANCE,


RESULTING IN MEASURABLE
IMPROVEMENT IN EQUIPMENT UPTIME
A “no surprises” philosophy is the foundation of §§ Real-time service status monitoring for both
the CAMS program. Daily rounds by the on-site clients and the on-site management team
account manager and department staff create a launched through a Web-access application icon
regular snapshot of the equipment’s condition and resident on the user’s desktop.
operating function every 24 hours. Not only does §§ Director-level monitoring of Sodexo
this lead to open communication and a spirit of performance, as well as equipment
camaraderie between your team and Sodexo, it’s the performance, for their department or for a
perfect environment in which to introduce Sodexo’s single piece of covered equipment to ensure the
proprietary MinuteMan computerized maintenance meeting or exceeding of shared goals.
management system (CMMS) software program. The §§ Constant monitoring of uptime accountability
benefits of MinuteMan include and overall Healthcare Technology Management
the following. efficiencies.
§§ Automated status updates §§ Intuitive maintenance planning during “off
delivered to specified users peak” hours on mission-critical equipment to
electronically when activity occurs specific to maximize technology/patient throughput.
equipment or devices in the users’ department.
§§ One-on-one training from a support specialist For more detailed information on MinuteMan, refer
for your user-friendly MinuteMan software for to the special insert.
each identified user.

Sodexo’s Clinical Technology Management  |  3


ASSIST IN CAPITAL PLANNING, TO CREATE A
PROACTIVE EQUIPMENT REPLACEMENT MODEL
BASED ON EQUIPMENT LIFE EXPECTANCY AND UTILIZATION

Sodexo simplifies correct management of equipment §§ Work in conjunction with a local District Manager
inventory now, and capital planning for equipment and highly trained and qualified technicians to
replacement when the time comes. That replacement ensure specific needs are met.
model – like everything else Sodexo does – is focused §§ Operate the MinuteMan software to render real-
on your patients’, physicians’ and staff’s best interest time equipment service status information 24/7.
first and foremost. Through CAMS, your on-site
manager will: Your on-site team will be fully empowered to
ensure all aspects of your program are operational
§§ Routinely track certain aspects of all covered
and functioning at all times.
equipment and provide that information to
hospital management to project any potential
replacement opportunities, proactively.
§§ Identify all devices in the inventory and its
ability to store and process patient information
electronically or transmit via network (ePHI).
§§ Assist department heads in projecting any
changes to the CAMS program based on additions,
deletions or covered changes during the upcoming
fiscal year.

EMBRACE AN ALL-INCLUSIVE, FIXED-COST FINANCIAL ARRANGEMENT


THAT PROVIDES A PREDICTABLE INVESTMENT
In delivering the CAMS program, Sodexo proposes to program’s effectiveness are:
provide the management, labor, planned maintenance §§ Preventive maintenance schedules and completions.
and repair parts, outside service vendors, software, §§ Equipment inventory accuracy.
tools, test equipment, training and other services and
§§ Guaranteed uptimes on mission-critical equipment.
materials for a single monthly fee. We are willing to
§§ System availability.
guarantee the cost. The guarantee is contingent on
§§ Total time to repair, call backs and total cost to
an on-site survey to validate inventory and service
repair.
coverage levels.
§§ Regulatory requirements and HIPAA compliance.
Furthermore, Sodexo will provide you with performance
assurances that establish a clear-cut working The fact that Sodexo is prepared to risk up to 10% of its
relationship and agreed-upon expectations. Together, annual price demonstrates how confident you should be
we’ll establish Key Performance Indicators (KPIs) to in our ability to deliver a superior Healthcare Technology
ensure the program is being executed efficiently and Management program. See the Sodexo difference in the
effectively on a continual basis. Some examples of worry-free, performance-enhancing, patient-satisfying
KPIs that are typically used to measure a biomedical program we have designed just for you.

  |  Sodexo’s Clinical Technology Management  |  Sodexo Healthcare  |  800 432 6663  |  www.sodexoUSA.com

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