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    The document outlines a presentation on team communication skills. It includes 20 slides covering topics like communication models, verbal vs. non-verbal communication, barriers to effective communication, and active listening skills. The goal is for participants to learn how to recognize and apply verbal and non-verbal skills, identify common barriers, and use active listening to improve team communication. Interactive activities are included to assess current skills and provide practice, with a pre and post assessment to measure learning progress.

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    Content 1

    Uploaded by

    api-239641616
    30 views3 pages
    The document outlines a presentation on team communication skills. It includes 20 slides covering topics like communication models, verbal vs. non-verbal communication, barriers to effective communication, and active listening skills. The goal is for participants to learn how to recognize and apply verbal and non-verbal skills, identify common barriers, and use active listening to improve team communication. Interactive activities are included to assess current skills and provide practice, with a pre and post assessment to measure learning progress.

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    The document outlines a presentation on team communication skills. It includes 20 slides covering topics like communication models, verbal vs. non-verbal communication, barriers to effective communication, and active listening skills. The goal is for participants to learn how to recognize and apply verbal and non-verbal skills, identify common barriers, and use active listening to improve team communication. Interactive activities are included to assess current skills and provide practice, with a pre and post assessment to measure learning progress.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views3 pages

    Content 1

    Uploaded by

    api-239641616
    The document outlines a presentation on team communication skills. It includes 20 slides covering topics like communication models, verbal vs. non-verbal communication, barriers to effective communication, and active listening skills. The goal is for participants to learn how to recognize and apply verbal and non-verbal skills, identify common barriers, and use active listening to improve team communication. Interactive activities are included to assess current skills and provide practice, with a pre and post assessment to measure learning progress.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 3

    Program: Working Effectively in a Team

    Session: Team Communication


    Slides
    Slide 1

    Activity
    Introduction

    Slide 2

    Arouse
    Interest and
    Motivation

    Description
    Welcome everyone to the session
    Tell this story or other one similar:
    I was in the grocery store the other evening with my three kids, who have
    reached the age where they can help with shopping. We were in a bit of a
    rush, so we were working as a team to get the groceries checked off the
    list and into the cart. All 3 kids were working their way through the store
    to get specific items. At one point, I left my oldest at the delicatessen
    counter and instructed him to get sandwich pepperoni for the calzones I
    intended to make that night. He showed up with sliced turkey.
    Unfortunately, turkey calzones are not as tasty as pepperoni ones, so we
    had to go back, which slowed us down. (p.111)

    Handouts

    Assessments

    Errors like this one can slow down group and team performance. Ask: Can
    you think of other examples where miscommunication can slow down
    your work?
    Warm-up
    Slide 3

    Slide 4

    Slide 5

    Slide 6

    Recall prior
    knowledge

    Preview the
    lesson

    Assessment/
    Feedback

    Body

    Ask: what is good communication?


    Elicit answers as: "the right message through the correct medium with as
    little interference as possible to the proper receiver. This will allow us to
    yield higher performance for the team and the overall organization."

    On this session, we will work on our communication skills. At the end of


    the session, you will be able to: 1. Recognize and apply verbal and nonverbal communication skills. 2. Recognize and modify common
    communication barriers. 3. Use active listening techniques and minimize
    poor listening skills. By the end of the session, all of those goals will allow
    us to communicate better as a team and build collective communication.
    Team Communication Assessment
    Lets start by doing a quick assessment on our present level of
    communication
    Note: Get the assessment back right away
    Brief Background on the communication model
    In this picture (slide show), you see a model. Can anyone tell me what type
    of model this is? (Answer: Communication Model) Congratulate the group!
    Can anyone, describe the main components of this model?
    Ask learners to describe the messenger, receiver, message and noise
    A. The receiver is the person or organization that receives the
    information.
    B. The sender is the person/organization sending information who
    initiates a communication process.

    A. 1

    Slide 7

    Body

    Slide 8

    Slide 9

    Slide 10

    Body

    Body

    Slide 11

    Practice

    Slide 12

    Assessment/
    Feedback

    Slide 13

    Body

    Slide 14

    Body

    C. The noises are all the factors, interpersonal ones or those that are
    caused by the medium that cause a message to be miscommunicated.
    D. The message is the information contained within the communication
    process.
    Note: Make sure to let the group know that communication is reciprocal
    and situational
    When we communicate, we have to pay attention to 2 things: words and
    the non-verbal message being sent
    Ask: which percentage is verbal and which percentage is non-verbal
    communication?
    Show results - congratulate the group
    Lets take a look at this topic a bit more in detail
    Read the sentence as shown on the slide: 1st time- no main emphasisThat was a really great consultant who taught our class about how to
    improve communication skills today. 2nd time-emphasis in the e last part
    of the sentence.
    Ask learners to describe what is the difference among the 2 sentences you
    just read.
    Explain the connotative meaning in the second reading of the sentence.
    Describe the difference between connotative and denotative.
    A. The denotative message is representative of the specific facts involved
    in any communication message. It is usually the most obvious meaning
    created by the words, or semantics, of the message.
    B. The connotative message represents not only the words and
    semantics, but also the emotional. It can lead to different interpretations
    of the same communication.
    Now, lets talk about the other 93% of our communication: the non-verbal
    message
    There are many ways to share a message through non-verbal
    communication.
    Our facial expressions, tone of voice, the way we position our bodies, the
    movement of our eyes, where we stand in comparison to the other
    person, even with the way we shake someone's hand.
    Ask: Can you tell me what non-verbal technique this characters are using
    on this clip? What are they saying?
    Answer
    Lets take a quick quiz on the material work on so far! Show videos
    needed
    While we are communicating, there are several barriers that we should try
    to avoid
    Ask: Can you give me an example of someone. (select 3 barriers, and ask
    the group to give you examples)
    If you need to explain some of those barriers: (describe them)
    Another barrier we can find while we are communicating as a team is the
    type of network we use. In other words, the way we sit or stand as a

    H.1

    A.2

    group.

    Practice

    Slide 15

    Body

    Slide 16

    Assessment/
    Feedback
    Body

    Slide 17
    Practice
    Slide 18
    Slide 19
    Slide 20

    Body
    Assessment/
    Feedback
    Conclusion

    When you take a look at this picture. Ask: Which one do you think allows
    everyone in the team to be able to participate in the conversation openly,
    everyone can hear and see you, and you can get feedback right away?
    Answer: open network
    Ask: When we have a leader making a decision, but the team will give their
    input, which one would you suggest using? Answer: (wheel)
    Can you give me more examples when you see yourself using any of these
    networks?
    Poor Listening skills
    These habits will not help us to be better team players. Ask: How can we
    change them?
    Add examples
    Lets take a quick quiz on the material work on so far! Show videos
    needed
    One of the skills that we all need to work on to improve our
    communication skills is the art of active listening.
    Explain procedure
    Ask: Can you give me examples when you used these skills, or when you
    should have used them?
    We have reviewed and learned several skills for communicating. What
    type of actions can we take right now to get more comfortable with our
    teams and start using better communication techniques?
    Lets take a quick quiz on the material work on so far! Add first assessment
    as well - Show videos needed
    Summary

    H.2

    A.3

    H. 3

    H.4
    A.4

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