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    Communication Skills: The Most Valuable Training Facilitation Skill

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    Communication skills are critical for effective training. Trainers must use a variety of communication techniques to engage participants and facilitate learning. These include paraphrasing, summarizing, and questioning techniques. Paraphrasing involves restating what someone said in your own words. Summarizing pulls together main ideas or facts from a discussion. Questioning can be open-ended or closed-ended, with open-ended questions inviting explanations. Trainers should practice these skills to improve their communication and facilitation abilities.

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    Communication Skills: The Most Valuable Training Facilitation Skill

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    nirmalyasafety
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    Communication skills are critical for effective training. Trainers must use a variety of communication techniques to engage participants and facilitate learning. These include paraphrasing, summarizing, and questioning techniques. Paraphrasing involves restating what someone said in your own words. Summarizing pulls together main ideas or facts from a discussion. Questioning can be open-ended or closed-ended, with open-ended questions inviting explanations. Trainers should practice these skills to improve their communication and facilitation abilities.

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    4 Communication Skills

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    Communication skills are critical for effective training. Trainers must use a variety of communication techniques to engage participants and facilitate learning. These include paraphrasing, summarizing, and questioning techniques. Paraphrasing involves restating what someone said in your own words. Summarizing pulls together main ideas or facts from a discussion. Questioning can be open-ended or closed-ended, with open-ended questions inviting explanations. Trainers should practice these skills to improve their communication and facilitation abilities.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    79 views20 pages

    Communication Skills: The Most Valuable Training Facilitation Skill

    Uploaded by

    nirmalyasafety
    Communication skills are critical for effective training. Trainers must use a variety of communication techniques to engage participants and facilitate learning. These include paraphrasing, summarizing, and questioning techniques. Paraphrasing involves restating what someone said in your own words. Summarizing pulls together main ideas or facts from a discussion. Questioning can be open-ended or closed-ended, with open-ended questions inviting explanations. Trainers should practice these skills to improve their communication and facilitation abilities.

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    Download as ppt, pdf, or txt
    of 20

    Communication Skills

    The most valuable training facilitation skill

    Communication Skills
    Overview:

    Communication skills are a critical element in delivering effective training.

    Trainers must be able to use a variety of communication techniques in order to create an environment that enables participants to engage actively in the learning process.

    Session Objectives
    By the end of the session, the participant will be able to:

    Describe reasons that communication fails List and discuss strategies to enhance communication Paraphrase and summarize conversations Use appropriate questioning techniques to lead discussions and to assist learning

    What are the most common ways we communicate?

    Written Word

    All communication methods are important in training but our emphasis will be upon the spoken word... since
    70 % or all our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard (in the same language, same culture)!

    Group facilitation requires frequent and high quality communication with others
    A skilled facilitator must be a successful communicator Trainers are facilitators of learning and communicating new ideas is the main point of training

    The Goals of Training Communications:


    To change behavior

    To get and give Information

    To get action

    To persuade

    To ensure understanding

    Communication is the process of sending and receiving information among people


    Feedback

    receiver

    sender

    SENDER

    RECEIVER

    All messages do not reach the receiver due to distortion


    Feedback

    Sender

    Receiver

    Distortion

    What causes distortion or the barriers to understanding/listening?

    Perceptions Language Semantics Personal Interests Emotions Inflections

    Environment noise Preconceived notions/expectations Wordiness Attention span Physical hearing problem Speed of thought

    How can we improve our listening skills?


    Eliminate distractions Concentrate Focus on the speaker Maintain an open mind Look for nonverbal cues Do not react to emotive words Ask questions Sit so you can see & hear Avoid prejudices Take notes Ask for clarification

    Listeningthe other side of communication


    Too many people see communication as merely speaking.

    Messages must be received as well as sent.


    A good question to ask yourself is, are you really listening or simply waiting for your turn to talk? If you are thinking about your reply before the other person has finished, then you are not listening!

    How can we improve our listening & facilitation skills as trainers?


    PARAPHRASING
    Restating what another has said in your own words

    SUMMARIZIN G
    Pulling together the main points of a speaker

    QUESTIONING
    Challenging participants to tackle & solve problems

    Paraphrasingtry it out!
    Paraphrasing is simply restating what another person has said in your own words. The best way to paraphrase is to listen carefully to what the other person is saying. Paraphrase often so you develop the habit of doing so. Practice some of the following techniques on your colleagues.
    Use initial phrases such as:
    In other words I gather that If I understand what you are

    saying

    What I hear you saying is Pardon my interruption, but let

    me see if I understand you correctly

    Summarizingtry it out!
    Summarizing pulls important ideas, facts or data together to establish a basis for further discussion and/or review progress. The person summarizing must listen carefully in order to organize the information systematically. It is useful for emphasizing key points.

    Try out these summarizing phrases: If I understand you correctly, your main concerns are These seem to be the key ideas you have expressed

    Questioninga critical facilitation skill


    There are two basic types of questions: 1. Closed questions generally result in short yes/no or other one word answers. They should be used only when you want precise, quick answers. Otherwise, they inhibit thought.

    2. Open-ended questions invite an actual explanation for a response. Questions that begin with how, what and why are typical.

    Practice your questioning skills


    Rephrase the following closed questions to make them open-ended:

    1. 2. 3. 4. 5.

    Are you feeling tired now? Isnt today a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?
    (Compare your answers with those in the notes below)

    Other questioning techniques include:


    Direct questions: asked of a particular individual allows you to initiate control good for re-directing discussion from excessive talkers. Return questions: puts the question back to the questioner or group What do you think about that? General overview questions: used to initiate a discussion or set up a thoughtful exercise How would you respond to the situation?

    Hypothetical questions: tests the responders problemsolving ability by posing a hypothetical situation If you had an unlimited budget, what would you fund?

    Other helpful techniques to foster communication (both verbal and non-verbal)

    Nod Your Head

    Repeat the last word or two of the prior speaker

    Maintain eye contact

    Keep an open body position

    Make encouraging statements

    Repeat a sentence or part of one

    Ask yourself
    Which of the skills covered in this module was most useful as you think about conducting a training event? Which was the easiest to employ? Which was the most difficult for you?
    Write down three things you want to do to improve your communication skills and practice them prior to your next training event

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