Symmetrix Configuration and

Microcode Conference Call

July 3rd, 2012

EMC CONFIDENTIAL—INTERNAL USE ONLY 1

 Symmetrix Configuration and Microcode
Conference Call Information
• Symmipedia (SSR Home Page as of 11/10/ 2009)

• Use Extension 70431 in Hopkinton to contact the SSR Group. This number will
automatically route you to a SSR Specialist in Hopkinton, Cork, or Sydney depending
on the time of the day. This service is available approximately 24 hours 5 ½ days per
week. Calls outside hours will divert to a CST who will page the On-call SSR
Specialist.

• The numbers to join the weekly RTS call are:

– USA: 1-888-643-3085
– International: www.emcconferencing.com/globalaccess
– Alternate International number: +18572074205 (Toll Number)

• After dialing the main number press 1 to enter the Meeting ID: 72701005

• To join the Live Meeting use this link:

https://www.livemeeting.com/cc/emc/join?id=QFMT97

EMC CONFIDENTIAL—INTERNAL USE ONLY 2

 Enginuity

EMC CONFIDENTIAL—INTERNAL USE ONLY 3

 Enginuity EOSL(End of Service Life)

EMC CONFIDENTIAL—INTERNAL USE ONLY 4

 Enginuity Pack
The following Enginuity Pack has been added to the SSR GA Enginuity Pack Download Page

No Enginuity Packs released this week.

Available to download from here: http://iresqlc42.corp.emc.com/epack

EMC CONFIDENTIAL—INTERNAL USE ONLY 5

 Primus solution
emc293818 - Symmetrix VMAX: Requirements for NDU from Enginuity 5875 to Enginuity
5876.

CAUTION! BEFORE upgrading the Service Processor (SP) to Enginuity 5876, you must FIRST
perform the following at Enginuity 5875:

Run the NDU Readiness (5875 to 5876) script at Enginuity 5875. NOTE: To be able to access
the 5875 to 5876 NDU Readiness script you need to first load the NDU epack at Enginuity 5875.

To be able to access the NDU Readiness script it will require a PSE/ENG Credential or higher.

Once the NDU epack is loaded the 5875 to 5876 NDU Readiness script will be in SymmWin
under Procedures -> Code Load and Firmware Upgrades -> NDU Readiness (5875 ->
5876). 5875 to 5876 NDU Readiness script also checks remote box fixes.

OPT 401567 has been opened to have SymmWin allow a CE/Maintenance Break/Fix, CE/ENG,
and CE/Upgrade Install credential to be able to select the NDU Readiness script.

EMC CONFIDENTIAL—INTERNAL USE ONLY 6

 Primus solution
emc297682 - Symmetrix VMAX: SymmWin Error: 40002785: For this configuration, the
minimum memory size required for normal operation is 96GB. You have 64GB of memory,
which is insufficient.

At Enginuity 5875 the Online Configuration Change simulation is failing with SymmWin error
40002785. In this case the upgrade consisted of upgrading memory in existing Engines along
with adding disk drives to existing DAEs. The original bin and upgrade bin can both be saved
with no errors. SymmWin should allow the change to be completed in one bin file, but the
SymmWin build plan is failing.

Field Service: Until a fix is available, the workaround is to break up the activity into two bin files.
The first bin should be for upgrading the memory on existing Engines and the second bin should
be for adding the drives to the existing DAE’s. OPT 401275 has been opened for this issue and
a permanent fix is in progress.

Below are the details in the specific upgrade:

Existing Configuration: Two Engines configured with 32GB of memory per Engine.
Upgrade memory on both Engines to 64GB of memory per Engine.
Add 148 (600GB FIB-10K drives with four spares) to existing DAEs.
Add 52 (2TB drives with two spares) to existing DAEs.

EMC CONFIDENTIAL—INTERNAL USE ONLY 7

 Primus solution
emc297550 - Can you convert a FA/RA using EMC S/W?

Enginuity: 5876 and EMC SW: Solutions Enabler SYMCLI 7.4

This support is for FA and RA director types in a switched SRDF environment.

Other director types are not supported. Use the convert dir option with the symconfigure
command to convert an FA director to an RF director, and vice versa, as follows:

convert dir DirNum to type = <RF | FA>;

The primus also list the restrictions to be able to perform this function.

EMC CONFIDENTIAL—INTERNAL USE ONLY 8

 Primus solution
emc274264 - Symmetrix DMX-4 and VMAX: What Enginuity release supports the Seagate
Hardend Muskie/Chariot 1TB, 2TB, and SSD (Flash) drives?

Note: June, 2012: For the Red Box "Failed to collect SCSI levels for Product ID
ST3100C5CLAR1000" at Enginuity 5773.176.124 there is an issue with this drive entry in the
fibrcode.dat file. The workaround is to load a revised firmware7.zip file. The revised
firmware7.zip file can be downloaded from the following location: \\ssr\Public\KEEP\firmware7
This file will replace the existing firmware7.zip file on the service processor. It should be in the
ucode directory. You can either rename or delete the existing firmware7.zip file and unzip the file
or let the drive upgrade script or replacement script unzip the files.

EMC CONFIDENTIAL—INTERNAL USE ONLY 9

 Primus solution
emc297441 - Symmetrix VMAX 20K and 40K: Can I configure less memory in SymmWin
than the memory that is physically installed in the engine?

No, you cannot configure less memory than the memory that is physically installed. The
Configure and Install New Symmetrix script learns the physical memory size installed on each
director board and updates the size in the impl table "memory_board_pairs_table". :

EMC CONFIDENTIAL—INTERNAL USE ONLY 10

 Primus solution
emc297862 - Symmetrix VMAX: How do I upgrade to the 10 Gb I/O Module for FCoE, GigE,
and iSCSI?
Enginuity 5875 and 5876.

Follow the process below to upgrade an existing I/O Module to a 10 Gb I/O Module:

1. Edit the system bin to change the existing Link Speed to 10 Gb in the DirEdit section of the bin file for RE or SE
and save the new bin file. (Type FE is automatically 10 Gb.)
2. Run the Online Change Configuration simulation between the original bin and the upgrade bin.
3. At the prompt, "Are you planning this configuration upgrade as a HW only upgrade?" answer NO.
4. At the step OnlUpg_Show_Confirm_Plan the impl_step_final.bin will show as an Add_Directors. Later in the script
it will prompt you to swap out the I/O modules that are being upgraded. (See note below for full details.) Note when
running creating a procedure using the Procedure Generator it will also show as an Add_Directors procedure.
5. Run the actual Online Change Configuration script to load the upgrade bin. Once it completes, verify the setting in
the bin to make sure it shows 10 Gb Link Speed in the DirEdit section of the bin.

Refer to the SSR Wiki for part number and configuration information for the 10 Gb I/O Module.

Important note:
As part of the upcoming configuration change process, there
is a need for io-module(s) installation and/or removal.
Read below to make sure that you do understand the plan.
Also, make sure that you have the correct hardware with you
if the plan includes installation of new io-modules.
These are the details:
ES-4, IOMC-A, GIGE-IOM-5 is planned to be swapped with ES-4, IOMC-A, FCoE-IOM-5
ES-4, IOMC-B, GIGE-IOM-5 is planned to be swapped with ES-4, IOMC-B, FCoE-IOM-5

EMC CONFIDENTIAL—INTERNAL USE ONLY 11

 Primus solution
emc297347 - Where can I find a list of all open Service Requests for an active FCO or TSE?

Go to the FCO Manager web site. In the CAL Quick Search field click on the FCO/TSE Number
radio button and enter the FCO or TSE number, then hit the search button to query your
data.

If the query does not find a match in the database, the results page will be blank indicating your
data does not have an Open FCO or TSE Service Request in the database.

If the query finds a match, results will be displayed in addition to high level information related to
your FCO or TSE.

Results can be downloaded and saved in Excel format by clicking Save Results on the top left
corner of the screen.

Note that the results will only show open Service Requests for an active FCO/TSE.

EMC CONFIDENTIAL—INTERNAL USE ONLY 12

 Primus solution
emc296927 - Symmetrix VMAX and VMAX 40K: Where to send all Seagate Muskie SATA drive
failures at Enginuity 5874, 5875, and 5876 for Worldwide Failure Analysis (WWFA).

Field Service:

Until further notice, the following process applies to all SATA Muskie drive failures:
The local CE must fill out a WWFA form for all failures and initiate a priority return to:
Within the continental USA: Send the WWFA to the Attention of Jeff Berenson: Franklin,
MA 02038

Outside the continental USA (if located in EMEA, APJ, or Latin America): Send the WWFA to
the Attention of Ronan O'Sullivan: EMC Ireland Ltd. Care of DHL, Exel Supply Chain,
Ballycurreen Industrial Estate, Kinsale Road, Cork, Rep. of Ireland.

Send an email with the SR number, customer name, VMAX S/N, RMA logs (located in the C:\
RMA_ZIP folder), and 24 hours of the symptoms.log, to Jeff Berenson, Jake Bradley, Rudy
Bauer, Philip Andrusin, and Outlook DL "Fibre Loop SME".
If you are unclear on this process, contact the Customer Support Center.

EMC CONFIDENTIAL—INTERNAL USE ONLY 13

 FYI
The Symmetrix Configuration Test Centre is part of the Global Services SP&S
Group.
Refer to Primus Solution emc220438 for full details

Primary Responsibilities include:

• Pre-Testing of Complex Configuration Changes on Symmetrix systems prior to implementation on the customer site.
• Provide Back out Plan / Enginuity Downgrade testing (Also refer to emc54972 & emc192419)
• Serviceability of New Enginuity Families and Features prior to GA release.
• Work with Design Engineering on Problem Recreations.
• Provide Upgrade Testing for Customers who have encountered numerous issues during previous events ('Get Well'
program)

Products Supported:
• Symmetrix V-Max, DMX-3 & DMX-4, DMX-1 & DMX-2
• Symmetrix 5.x (From Q4’09, limited support. Testing using generic configurations only)
• Refer to emc220438 for full details

Contacting the Symmetrix Configuration Test Centre:

• email: 'Configuration Test Centre'
• Tel: Extension 1773 in Cork.
• Homepage: Configuration Test Centre

EMC CONFIDENTIAL—INTERNAL USE ONLY 14

 FYI
F.Y.I - There is a new tool (as of September 30 th, 2011) that replaces the HEAT/Grab utility and it is
called ‘E-Lab Advisor’ (ELA). Please consult the E-Lab Advisor home page for details.

F.Y.I - The Symmetrix Configuration Forum can be accessed from the following link:
http://one.emc.com/clearspace/community/active?community=4006
F.Y.I - For new installs and service processors replacements use the latest version of SP utility at
http://www.cs.isus.emc.com/csweb2/ServProc/SPupgrades.htm

Reminder –Reference emc54972 – For all Enginuity downgrades.

Data Erasure activities – There is no longer a need to open a CCA activity. To create files needed for
data erase and for instructions on how to use the database follow the link:
http://iresqlc42.corp.emc.com/dataerase/Default1.asp Refer to primus emc119255 for more information
on data erasure. Update: 3/24/2009. No Total Clear Data Erasure may be done remotely. There must
be an onsite CE, this is a legal requirement
Drive Scsi Code Information: http://www.corkc4.isus.emc.com/wiki/index.php/Drive
Disk Drive GS Patch download link: http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp >
Click on Available Downloads > View All Downloads > GSPatch.
For NDU upgrades, part of the procedure should be to run the Symmetrix DMX-3/4/950 Service
Processor Utility (SymmUtil.exe). The Symmetrix Utility (SymmUtil.exe) is a maintenance tool designed
to aid in the replacement and setup of Symmetrix DMX-3, DMX-3 950, DMX-4, and DMX-4 950 Service
Processors. Refer to Symmetrix Service Processor Utility, SYM-CSP-057 for more information about
this utility. Download the SymmUtil.exe version 2.08.00 (05/10/2010).

EMC CONFIDENTIAL—INTERNAL USE ONLY 15

 FYI
F.Y.I - The Symmetrix Procedure Generator is now the default procgen for all procedures for Symm DMX
and above. The Symmetrix Procedure Generator is run through Symmwin, with the CreateProc script:
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator

Updates: 5/25/2012: New version 1.9.0

F.Y.I - For the latest Regulator versions, please refer to the following link on Symmipedia.
http://www.corkc4.isus.emc.com/wiki/index.php/Regulator. Anyone with dark sites should download it from
the SSR web.

F.Y.I - Reminder–Please reference the Enginuity Reference Database (NERD) before submitting any
activity to CCA.

F.Y.I - 3/30/2011 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra

F.Y.I - Customer Service Procedures (CSP’s): http://www.cs.isus.emc.com/ and search for Customer
Service Procedures.

F.Y.I - The latest version of Connect EMC is 3.02.06 for 5671, 5771, 5772. The latest version is 4.02.08 for
5773, 5874, 5875. Refer to information listed in Primus emc227604

EMC CONFIDENTIAL—INTERNAL USE ONLY 16

 There is a new version of Regulator available. This version is 74000025.
We have also provided instructions on how to manually load the latest regulator to those CEs that support
dark sites.
This new version will be packaged with future Enginuity levels of 5874/5875/5876.
This version applies to VMAX/VMAXe systems running at 5874/5875/5876 levels of enginuity ONLY.
More information is available on the Symmipedia http://www.corkc4.isus.emc.com/wiki/index.php/Regulator

EMC CONFIDENTIAL—INTERNAL USE ONLY 17

 Support Zone
Go to https://support.emc.com/. This is the Service Support Zone or SSZ site.
It was known as the “Next Generation Online Experience” or NGOE site for some time. It
is the now GA Powerlink replacement site (with Powerlink to be switched off in a few
months time).
SSZ gives you access to 500+ product support pages, SW downloads, ECN Forum
postings and Oracle “CSI/SR” content. The Search tool is an new improved version of
the search tool used on Powerlink.

EMC CONFIDENTIAL—INTERNAL USE ONLY 18

 Questions or comments
For the latest software and hardware support for Enginuity 5876 the following is a link to
the Simple Support Matrix:

Powerlink > Support > Interoperability and Product Lifecycle Information >
Interoperability Matrices >Simple Support Matrix EMC Symmetrix VMAX 20K/VMAX ,
Simple Support Matrix EMC Symmetrix VMAX 40K ,

EMC CONFIDENTIAL—INTERNAL USE ONLY 19

 Funny Page

EMC CONFIDENTIAL—INTERNAL USE ONLY 20