RTSconcallmin2011 09 06

Symmetrix Configuration and
Microcode Conference Call
Sept 6th, 2011
EMC CONFIDENTIAL—INTERNAL USE ONLY 1

Symmetrix Configuration and Microcode
Conference Call Information
• Symmipedia (SSR Home Page as of 11/10/ 2009)
• Use Extension 70431 in Hopkinton to contact the SSR Group. This number will
automatically route you to a SSR Specialist in Hopkinton, Cork, or Sydney depending
on the time of the day. This service is available approximately 24 hours 5 ½ days per
week. Calls outside hours will divert to a CST who will page the On-call SSR
Specialist.
• The numbers to join the weekly RTS call are:

– USA: 1-888-643-3085
– International: www.emcconferencing.com/globalaccess
– Alternate International number: +18572074205 (Toll Number)
• After dialing the main number press 1 to enter the Meeting ID: 72701005
• To join the Live Meeting use this link:

https://www.livemeeting.com/cc/emc/join?id=QFMT97

Enginuity

Enginuity EOSL(End of Service Life)

Enginuity Pack
The following Enginuity Pack has been added to the SSR GA Enginuity Pack Download Page
No Enginuity Packs released this week!
Available to download from here: http://iresqlc42.corp.emc.com/epack

Primus solution
emc249135- Symmetrix DMX-3, DMX-4, and VMAX: How do I determine the previous
Enginuity level (after a successful code upgrade)?
In many cases, where we encounter issues during a code upgrade (In-Family, NDU or E-Pack), it is often
beneficial to know the original code level we were starting from.
To determine the original Enginuity level:

From a DA director, issue the command: 8D,<address>,8,FEE
First 4 bytes = old code
Second 4 bytes = new code
The addresses are:

203D01A5 for 5772
203D01A4 for 5773
5914308 for 5874
The example below shows the offset after a NDU upgrade from Enginuity 5772.103.93 to 5773.155.107:
D- 1a @[2705C2E0,0] 8000;02;ff;0803;00000000 00000001; 0 ; 8D,203d01a4,8,fee bcm=6

UTILITY 8D -- Display DATA from MEMORY; or display various information : TIME: AUG/20/10 00:01:26
------------------------------------------------------------------------
203D01A0 57 72 01 03 57 73 01 55 Wr.. Ws.U
DONE.

Primus solution
emc276502- Vaulting in Symmetrix considerations and basic checks to be performed
• What is Vaulting ?
Vaulting is designed to limit the time needed to power off the system if it needs to switch to a battery
supply. The vault image is fully redundant, with the specified contents of global memory being saved
twice to independent disks.
• Explain Vaulting Operation and when is it triggered ?

A vault operation is triggered when the Symmetrix system is powered down, transitioned offline, or when
environmental conditions initiate a vault situation:
1. During the first part (Vault Save), the Symmetrix system stops all I/O. When physical memory
reaches a consistent state, directors write the contents to the vault devices, saving two copies of the
data. The Symmetrix system then completes the power down, or, if a power down is not required, it
remains in an offline state.
2. During the second part (Vaultrestore), the Symmetrix system startup program initializes the hardware
and the environmental system, restores physical memory contents from the saved data (while
checking data integrity), and re-initializes the physical memory.
3. The Symmetrix resumes the normal operation when SPS's are sufficiently charged to support
another Vault.

Primus solution
emc276502- Vaulting in Symmetrix considerations and basic checks to be
performed… Continued
• What are the rules for Vaulting configuration ?

• Vault devices are designated disk drives that reserve a dedicated 5 GB space for vault data, including
metadata.
• For DMX: Each disk director pair requires 32 such dedicated devices for a total of 160 GB of vault
space per disk director pair.
• For VMAX: Each director pair requires 40 such dedicated devices for a total of 200 GB of vault space
per director pair.
• The vault devices can only use single-mirror data protection and cannot be configured with
TimeFinder/Snap, virtual, or dynamic spare devices.
• The 5 GB vault space is for internal use only. No other device can reside in this space.
• Flash drives cannot be used as vault devices. Update January 2011: In Enginuity 5875 with
SymmWin fix 20010640 it will allow you to configure Power Vault volumes on Flash Drives. This fix is
only available via an Epack request. A RPQ is also required to allow this. Refer to emc191682.
• Five vault drives per loop are required to enable permanent sparing. Vault drives are eligible for
permanent sparing.
• The total capacity of all vault volumes in the system will be at least sufficient to keep two logical copies
of the persistent portion of physical memory.

Primus solution
emc266669- TSA emc266669: Symmetrix VMAX: Mainframe SSID changes can make
the system unavailable
Changing the SSID of the last device of the Symmetrix from SID1 to SID2 generates an invalid device
count on SID2. The next configuration change after this will drop all directors DD. In theory, this issue also
will also affect FBA devices, since they also have a SSID. The SSID is used internally in the code for
certain features. However, this is unlikely since there really is no reason to change an SSID on FBA
devices.
Field Service: Contact the Support Center if you have encountered this issue. Fix 57481 is required for
any Symmetrix VMAX performing configuration changes affecting SSID. This fix (OPT 365111) detects if a
Symmetrix is affected. During a fast IML, it checks for SSID corruption and logs a F4EE error. Contact
the EMC Support Center and quote this solution ID.
Fix 57481 is released in 5875.198.148. Fix 57481 prevents the problem but it doesn’t fix already
corrupted SSID tables. Contact the EMC Support Center and quote this solution ID.
Per engineering, we need 3 fixes 57481, 57985, 59231 at 5875.135 and 5875.139, and need one fix
59231 at 5875.198.148. fix 57481 and 57985 are released at 5875.198.148. To submit Epack request for
fix 59231, go to the following link - http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp

Primus solution
emc141270 - Symmetrix DMX, DMX-3, DMX-4, and VMAX: Warning: Message
0x0000076B.0x076B : The Upgrade Counter is Changing. The new configuration file
is probably overwriting customer, Optimizer or global sparing changes!
Update: September 6th, 2011: Since the introduction of Enginuity 5874 more and more changes are
becoming Dynamic. Dynamic changes do not change the upgrade counter and the checking for these
changes is somewhat more complicated, it also can't be simulated on your laptop. So the strategy for
VMAX is to avoid multiple bin upgrades and do all changes in one bin file. If this doesn't work please
escalate to the configuration group and if needed it will be escalated to engineering.

F.Y.I.
The Symmetrix Configuration Test Centre is part of the Global Services SP&S
Group.
Refer to Primus Solution emc220438 for full details
Primary Responsibilities include:

• Pre-Testing of Complex Configuration Changes on Symmetrix systems prior to implementation on the customer site.
• Provide Back out Plan / Enginuity Downgrade testing (Also refer to emc54972 & emc192419)
• Serviceability of New Enginuity Families and Features prior to GA release.
• Work with Design Engineering on Problem Recreations.
• Provide Upgrade Testing for Customers who have encountered numerous issues during previous events ('Get Well'
program)
Products Supported:
• Symmetrix V-Max, DMX-3 & DMX-4, DMX-1 & DMX-2
• Symmetrix 5.x (From Q4’09, limited support. Testing using generic configurations only)
• Refer to emc220438 for full details
Contacting the Symmetrix Configuration Test Centre:

• email: 'Configuration Test Centre'
• Tel: Extension 1773 in Cork.
• Homepage: Configuration Test Centre

F.Y.I.
F.Y.I - There is a new link on the CCA-5 main page for the HEAT/Grab utility and a “How to Use It
Guide”. Functionality is currently enabled for Windows and Sun hosts. Please consult the
how-to document for details.
F.Y.I - The Symmetrix Configuration Forum can be accessed from the following link:
http://one.emc.com/clearspace/community/active?community=4006
F.Y.I - For new installs and service processors replacements use the latest version of SP utility at
http://www.cs.isus.emc.com/csweb2/ServProc/SPupgrades.htm
Reminder –Reference emc54972 – For all Enginuity downgrades.

Data Erasure activities – There is no longer a need to open a CCA activity. To create files needed for
data erase and for instructions on how to use the database follow the link:
http://iresqlc42.corp.emc.com/dataerase/Default1.asp Refer to primus emc119255 for more information
on data erasure. Update: 3/24/2009. No Total Clear Data Erasure may be done remotely. There must
be an onsite CE, this is a legal requirement
Drive Scsi Code Information: http://www.corkc4.isus.emc.com/wiki/index.php/Drive
Disk Drive GS Patch download link: http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp >
Click on Available Downloads > View All Downloads > GSPatch.
For NDU upgrades, part of the procedure should be to run the Symmetrix DMX-3/4/950 Service
Processor Utility (SymmUtil.exe). The Symmetrix Utility (SymmUtil.exe) is a maintenance tool designed
to aid in the replacement and setup of Symmetrix DMX-3, DMX-3 950, DMX-4, and DMX-4 950 Service
Processors. Refer to Symmetrix Service Processor Utility, SYM-CSP-057 for more information about
this utility. Download the SymmUtil.exe version 2.08.00 (05/10/2010).

F.Y.I.
F.Y.I - The Symmetrix Procedure Generator is now the default procgen for all procedures for Symm DMX
and above. The Symmetrix Procedure Generator is run through Symmwin, with the CreateProc script:
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator
Updates: 09/06/2011: New version 1.8.3
F.Y.I - For the latest Regulator versions, please refer to the following link on Symmipedia.
http://www.corkc4.isus.emc.com/wiki/index.php/Regulator. Anyone with dark sites should download it from
the SSR web.
F.Y.I - Reminder–Please reference the Enginuity Reference Database (NERD) before submitting any
activity to CCA.
F.Y.I - 3/30/2011 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra
F.Y.I - Customer Service Procedures (CSP’s): http://www.cs.isus.emc.com/ and search for Customer
Service Procedures.
F.Y.I - The latest version of Connect EMC is 3.02.06 for 5671, 5771, 5772. The latest version is 4.02.08 for
5773, 5874, 5875. Refer to information listed in Primus emc227604

Symmetrix Procedure Generator Version 1.8.3 is now available
The latest version of the Symmetrix Procedure Generator V1.8.3 is now available and
can be downloaded from
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator
Included in this release:

Procedure Enhancement
1. Added ShowStopper emc266669
2. Added ShowStopper emc267831
3. Updated Rollback utility new installs below 5875.198.148 as per emc256647
4. Added registered build RB 5773_168/0007 as fixed epack for ndu from 5772.105.94
to 5773.168.115
5. Simulator Update for 5875 Enginuity levels
General Information:
For more information reference
http://www.corkc4.isus.emc.com/wiki/images/4/44/Symmetrix_Procedure_Generator.pdf
For information on known issues with installing and running the symm procgen reference
http://www.corkc4.isus.emc.com/wiki/index.php/ProcGen_FAQ
If you have any issues found, questions or suggestions for the Symmetrix Procedure
Generator, please email [email protected]

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Symmetrix Configuration and

Microcode Conference Call

Sept 6th, 2011

EMC CONFIDENTIAL—INTERNAL USE ONLY 1

• The numbers to join the weekly RTS call are:

• To join the Live Meeting use this link:

EMC CONFIDENTIAL—INTERNAL USE ONLY 2

EMC CONFIDENTIAL—INTERNAL USE ONLY 3

EMC CONFIDENTIAL—INTERNAL USE ONLY 4

No Enginuity Packs released this week!

Available to download from here: http://iresqlc42.corp.emc.com/epack

EMC CONFIDENTIAL—INTERNAL USE ONLY 5

To determine the original Enginuity level:

The addresses are:

D- 1a @[2705C2E0,0] 8000;02;ff;0803;00000000 00000001; 0 ; 8D,203d01a4,8,fee bcm=6

EMC CONFIDENTIAL—INTERNAL USE ONLY 6

• Explain Vaulting Operation and when is it triggered ?

EMC CONFIDENTIAL—INTERNAL USE ONLY 7

• What are the rules for Vaulting configuration ?

EMC CONFIDENTIAL—INTERNAL USE ONLY 8

EMC CONFIDENTIAL—INTERNAL USE ONLY 9

EMC CONFIDENTIAL—INTERNAL USE ONLY 10

Primary Responsibilities include:

Contacting the Symmetrix Configuration Test Centre:

EMC CONFIDENTIAL—INTERNAL USE ONLY 11

Reminder –Reference emc54972 – For all Enginuity downgrades.

EMC CONFIDENTIAL—INTERNAL USE ONLY 12

Updates: 09/06/2011: New version 1.8.3

F.Y.I - 3/30/2011 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra

EMC CONFIDENTIAL—INTERNAL USE ONLY 13

Included in this release:

EMC CONFIDENTIAL—INTERNAL USE ONLY 14

EMC CONFIDENTIAL—INTERNAL USE ONLY 15

EMC CONFIDENTIAL—INTERNAL USE ONLY 16

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