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    RTSconcallmin2011 01 04

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    biml2002
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    RTSconcallmin2011-01-04

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    4 views15 pages

    RTSconcallmin2011 01 04

    Uploaded by

    biml2002

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    of 15

    Symmetrix Configuration and

    Microcode Conference Call

    January 4th, 2011

    EMC CONFIDENTIAL—INTERNAL USE ONLY 1


    Symmetrix Configuration and Microcode
    Conference Call Information
    SSR Home Page (11/10/ 2009) New Symmipedia page

    Use Extension 70431 in Hopkinton to contact the SSR Group.


    This number will automatically route you to a SSR Specialist in Hopkinton, Cork, or
    Sydney depending on the time of the day. This service is available approximately 24
    hours 5 ½ days per week. Calls outside hours will divert to a CST who will page the
    On-call SSR Specialist.

    The numbers to join the weekly RTS call are:


    USA: 1-888-643-3085
    International: www.emcconferencing.com/globalaccess
    Alternate International number: +18572074205 (Toll Number)
    After dialing the main number press 1 to enter the Meeting ID
    Meeting ID: 72701005

    To join the Live Meeting use this link:


    https://www.livemeeting.com/cc/emc/join?id=QFMT97

    EMC CONFIDENTIAL—INTERNAL USE ONLY 2


    Enginuity

    EMC CONFIDENTIAL—INTERNAL USE ONLY 3


    Enginuity

    EMC CONFIDENTIAL—INTERNAL USE ONLY 4


    Enginuity Pack
    The following Enginuity Pack has been added to the SSR GA Enginuity Pack Download Page

    Available to download from here: http://iresqlc42.corp.emc.com/epack

    EMC CONFIDENTIAL—INTERNAL USE ONLY 5


    Primus solution
    emc138978 – ETA emc138978: Symmetrix: EMC Service Recommendation (ESR)
    for SRDF/A, MSC, and STAR solution implementation

    EMC Service Recommendation for Mainframe Enabler – General Recommendation - All Solutions

    This solution is full of useful information on A customer Disaster Recovery (DR) solutions implemented
    with SRDF/A, SRDF/A Multiple Session Control (MSC), and/or SRDF/Symmetrix Triangular
    Asynchronous Replication (STAR).

    The tables of recommendations listed in the Primus are based on the latest qualified software
    maintenance levels and positive field experience. Level Sets1 have been interoperability tested against
    all included products, in addition to the individual qualification for each PTF. EMC recommends all
    products be upgraded to the Level Set simultaneously to ensure the best performing environment.

    Always use the current (highest) GA version recommendations for new implementations. Do
    not use older versions. For the minimum Enginuity release level, consult the current target release
    information and review it with your Customer Service representative. Customers should always obtain
    the latest software maintenance from Powerlink.

    EMC CONFIDENTIAL—INTERNAL USE ONLY 6


    Primus solution
    emc258136 – Symmetrix VMAX: Online NDU Enginuity upgrade from 5874 to
    5875 requirements
    For the latest information about how to plan an upgrade to Enginuity 5875, refer to Symmipedia at the
    following link: Enginuity 5875. ALWAYS check the Enginuity Release Notes for any "Known problems
    and Limitations." Check the Online Non-Disruptive Upgrades (NDU) sections for the current restrictions
    with hardware, applications, and hosts.

    CAUTION! Refer to the Enginuity Reference database (CCREF) at


    http://iresqlc42.corp.emc.com/ccref/. As per CCA, it is mandatory for inter-family NDU upgrades to
    upgrade from the minimum Target code or the latest code family you are coming from, to the next
    family Target code level or later.

    Note: To perform the actual Enginuity 5874 to 5875 NDU upgrade, you MUST use the Online Code
    Upgrade 5874 -> 5875 Script option, NOT the basic Online Code Load option (this will fail).

    EMC CONFIDENTIAL—INTERNAL USE ONLY 7


    Primus solution
    emc247953– Symmetrix DMX-3, DMX-4, and VMAX: Unable to add a new DA
    pair due to Range Check error
    This is due to a SymmWin error when adding Vault devices belonging to a new DA pair in the Volume
    Request screen. Due to several Permanent Sparing changes, there is a data disk without a Vault device
    on any of the four first locations for a direct attach DAE. See Symmwin screenshot.

    This error does not occur when there is a Hot Spare on any of the four first locations for a direct attach
    DAE.

    SymmWin Fix 20009351 has been written to allow the Vault volumes to stay where they are if they have
    been moved from a Permanent Sparing operation. The fix is released in 5874.229.182. The fix has not
    yet been released in Enginuity 5773. The other option would be to reverse the Permanent Sparing
    operation as mentioned below.

    Workaround: applied solution: emc171953: How do I reverse an unwanted Permanent (Member)


    Sparing swap?
    In this way, you will get a Hot Spare again on any of the locations reserved for Vault disks.
    Refer to emc199847 for a related issue concerning messages not having enough Power Vault devices.

    EMC CONFIDENTIAL—INTERNAL USE ONLY 8


    Primus solution
    emc258543– Symmetrix VMAX: SRDF/A, SRDF/STAR or GDDR may drop
    or fail over if multiple RDF links drop during 5874 to 5875 NDU

    The link limbo setting is changed automatically during NDU to a value of 128. After the NDU, SymmWin
    changes it back to the previous value. At that time, if the other box is already at 5875, one or two random
    logical links may drop (047D). Enginuity brings them back without manual intervention. If enough links
    bounce, it is possible that SRDF/A, STAR, and GDDR functions may drop or fail over. The chances of
    this are considered low.

    SymmWin will re-enable the links as part of its recovery. OPT 355861 is open for this issue and a fix is
    being written. There is no estimated delivery date available.

    EMC CONFIDENTIAL—INTERNAL USE ONLY 9


    Primus solution
    emc258951– Symmetrix DMX and VMAX: What are the Fiber DA and Host
    Channel internal Task Numbers and descriptions?

    All director emulation's have internal Tasks to perform below are the Task descriptions for each director
    emulation.

    Emulation: DA, EA, EF, FA, RE, and RF

    The solution has charts on the tasks numbers and descriptions.

    EMC CONFIDENTIAL—INTERNAL USE ONLY 10


    F.Y.I.
    The Symmetrix Configuration Test Centre is part of the Global Services SP&S
    Group. Refer to Primus Solution emc220438 for full details

    Primary Responsibilities include:


    • Pre-Testing of Complex Configuration Changes on Symmetrix systems prior to implementation on the customer site.
    • Provide Backout Plan / Enginuity Downgrade testing (Also refer to emc54972 & emc192419)
    • Serviceability of New Enginuity Families and Features prior to GA release.
    • Work with Design Engineering on Problem Recreations.
    • Provide Upgrade Testing for Customers who have encountered numerous issues during previous events ('Get Well'
    program)

    Products Supported:
    • Symmetrix V-Max, DMX-3 & DMX-4, DMX-1 & DMX-2
    • Symmetrix 5.x (From Q4’09, limited support. Testing using generic configurations only)
    • Refer to emc220438 for full details

    Contacting the Symmetrix Configuration Test Centre:


    • email: 'Configuration Test Centre'
    • Tel: Extension 1773 in Cork.
    • Homepage: Configuration Test Centre

    EMC CONFIDENTIAL—INTERNAL USE ONLY 11


    F.Y.I.
    F.Y.I - There is a new link on the CCA-5 main page for the HEAT/Grab utility and a “How to Use It
    Guide”. Functionality is currently enabled for Windows and Sun hosts. Please consult the
    how-to document for details.

    F.Y.I - The Symmetrix Configuration Forum can be accessed from the following link:
    http://one.emc.com/clearspace/community/active?community=4006
    F.Y.I - For new installs and service processors replacements use the latest version of SP utility at
    http://www.cs.isus.emc.com/csweb2/ServProc/SPupgrades.htm

    Reminder –Reference emc54972 – For all Enginuity downgrades.


    Data Erasure activities – There is no longer a need to open a CCA activity. To create files needed for
    data erase follow the link: http://iresqlc42.corp.emc.com/dataerase/Default1.asp For instructions on
    how to use this database follow this link Database Instructions. Refer to primus emc119255 for more
    information on data erasure. Update: 3/24/2009. No Total Clear Data Erasure may be done
    remotely. There must be an onsite CE, this is a legal requirement
    Drive Scsi Code Information: http://www.corkc4.isus.emc.com/wiki/index.php/Drive
    Disk Drive GS Patch download link: http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp
    F.Y.I - For the latest Regulator versions, please refer to the following link on Symmipedia.
    http://www.corkc4.isus.emc.com/wiki/index.php/Regulator. Anyone with dark sites should download it
    from the SSR web.
    For NDU upgrades part of the procedure should be to run the Symmetrix DMX-3/4/950 Service
    Processor Utility (SymmUtil.exe). The Symmetrix Utility (SymmUtil.exe) is a maintenance tool
    designed to aid in the replacement and setup of Symmetrix DMX-3 and DMX-4, and DMX-950 Service
    Processors. Refer to Symmetrix Service Processor Utility, SYM-CSP-057 for more information about
    this utility. Download the SymmUtil.exe version 2.07.00 (07/31/2009).

    EMC CONFIDENTIAL—INTERNAL USE ONLY 12


    F.Y.I.
    F.Y.I - The Symmetrix Procedure Generator is now the default procgen for all procedures for Symm DMX
    and above. The Symmetrix Procedure Generator is run through Symmwin, with the CreateProc script:

    http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator

    Updates: 12/15/2010: New version 1.7.0.

    F.Y.I - The latest version of Connect EMC is 3.02.06


    http://www.corkc4.isus.emc.com/wiki/index.php/Useful_Downloads

    F.Y.I - Reminder–Please reference the Enginuity Reference Database (NERD) before submitting any
    activity to CCA.

    F.Y.I - 1/2/2009 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra

    F.Y.I - Customer Service Procedures (CSP’s): http://www.cs.isus.emc.com/ and search for Customer
    Service Procedures.

    EMC CONFIDENTIAL—INTERNAL USE ONLY 13


    Questions and Comments

    1. Any activity at 5772 get’s a message – 5772 is currently EOL


    and as of March, 2011 will be EOSL. Please discuss the EOSL
    schedule and promote the need and value to upgrade to
    Enginuity 5773. emc194739 -
    http://csexplorer.isus.emc.com/eservice/iviewcs/ui/eserver.asp?id
    =emc194739

    2. Any activity at 5771 get’s a similar message – 5771 as of Oct


    2010 is EOSL. Please discuss the EOSL schedule and promote
    the need and value to upgrade to Enginuity 5773. emc194739 -
    http://csexplorer.isus.emc.com/eservice/iviewcs/ui/eserver.asp?id
    =emc194739

    EMC CONFIDENTIAL—INTERNAL USE ONLY 14


    Funny Page

    EMC CONFIDENTIAL—INTERNAL USE ONLY 15

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