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    Understanding Business Communication in Today's Workplace

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    delviwati toding datu

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    © All Rights Reserved
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    Understanding Business Communication in Today's Workplace

    Uploaded by

    delviwati toding datu
    39 views22 pages

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    BCE01.ppt

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    39 views22 pages

    Understanding Business Communication in Today's Workplace

    Uploaded by

    delviwati toding datu

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 22

    Understanding

    Business Communication
    in Today’s Workplace

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 1


    Improved
    Improved Quicker
    Quicker Stronger
    Stronger
    Stakeholder
    Stakeholder Problem
    Problem Decision
    Decision
    Response
    Response Solving
    Solving Making
    Making

    Enhanced
    Enhanced
    Professional
    Effective
    Effective Increased
    Increased
    Professional Productivity
    Image
    Image Communication
    Communication Productivity

    Clearer
    Clearer Stronger
    Stronger Steadier
    Steadier
    Promotional
    Promotional Business
    Business Work
    Work Flow
    Flow
    Materials
    Materials Relationships
    Relationships

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 2


    The Changing Workplace
    • Advancing technology

    • The information age

    • Globalization

    • Workforce diversity

    • Team-based organizations

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 3


    The Communication Process
    Phase 1: Phase 6:
    Sender Has Channel Receiver
    an Idea And Medium Sends Feedback

    Phase 2: Phase 5:
    Sender Receiver Decodes
    Encodes Idea Message

    Phase 3: Phase 4:
    Six-Phase
    Sender Transmits Receiver Gets
    Process
    Message Message

    Situation
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 4
    Improving Business
    Communication
    • Commit to ethical communication

    • Adopt an audience-centered approach

    • Develop intercultural sensitivity

    • Improve workplace sensitivity

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 5


    Committing to Ethical
    Communication
    Ethical Dilemma Ethical Lapse

    Alternatives
    Alternatives Choice
    Choice

    Unclear
    Unclear Ambiguous
    Ambiguous Illegal
    Illegal Unethical
    Unethical

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 6


    Making Ethical Choices
    • Is this message legal?

    • Is this message balanced?

    • Can you live with this message?

    • Is this message feasible?

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 7


    Audience-Centered
    Communication
    Biases

    Education

    Age

    Status

    Style
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 8
    Improving Intercultural
    Sensitivity
    • Recognize cultural differences

    • Overcome ethnocentrism

    • Polish written intercultural skills

    • Develop oral communication skills

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 9


    Recognizing
    Cultural Differences

    Context
    Context Ethics
    Ethics

    Social
    Social Nonverbal
    Nonverbal
    Customs
    Customs Communication
    Communication
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 10
    Cultural Context
    High High
    Context Decision-Making Practices Context

    Problem-Solving Styles

    Low Negotiating Patterns Low


    Context Context
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 11
    Legal and Ethical Behavior

    Seek Mutual Ground

    Withhold Judgment

    Send Honest Messages

    Respect Cultural Differences


    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 12
    Social Customs
    Informal

    Roles
    Roles

    Formal
    Formal

    Manners
    Manners Status
    Status

    Time
    Time

    Informal
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 13
    Nonverbal Communication

    Body Language

    Personal Space

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 14


    Overcoming
    Ethnocentrism
    • Accept Distinctions

    • Avoid Assumptions

    • Avoid Judgments

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 15


    Written Intercultural Skills

    • Use plain English

    • Be clear

    • Avoid slang and idioms

    • Write short paragraphs

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 16


    Written Intercultural Skills

    • Be brief

    • Use transitions

    • Use proper addresses

    • Cite numbers carefully

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 17


    Oral Intercultural Skills

    Minimize Obtain Speak


    Noise Feedback Slowly

    Clarify Do Not Be
    Intent Talk Down Accurate

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 18


    Oral Intercultural Skills

    Learn Foreign Listen Adapt


    Phrases Carefully Your Style

    Check for Clarify the Watch Body


    Understanding Next Step Language

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 19


    Improving Workplace
    Sensitivity
    • Assume differences
    • Take responsibility
    • Withhold judgment
    • Be respectful
    • Show empathy
    • Tolerate ambiguity
    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 20
    Improving Workplace
    Sensitivity
    • Look past the superficial

    • Be patient

    • Be persistent

    • Admit cultural biases

    • Stay flexible

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 21


    Improving Workplace
    Sensitivity
    • Find common ground

    • Send clear messages

    • Deal with individuals

    • Learn when to be direct

    • Test your understanding

    © Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 22

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