Communication and Information Technology: Stephen P. Robbins Mary Coulter
Communication and Information Technology: Stephen P. Robbins Mary Coulter
Communication and Information Technology: Stephen P. Robbins Mary Coulter
Chapter
Communication
11 and Information
Technology
Understanding Communications
Differentiate between interpersonal and organizational
communication.
Discuss the functions of communication.
The Process of Interpersonal Communications
Explain all the components of the communication process.
List the communication methods managers might use.
Describe nonverbal communication and how it takes
place.
Explain the barriers to effective interpersonal
communication and how to overcome them.
Organizational Communication
Explain how communication can flow in an organization.
Describe the three common communication networks.
Discuss how managers should handle the grapevine.
Understanding Information Technology
Describe how technology affects managerial
communication.
Define e-mail, instant messaging, blogs and wikis, voice-
mail, fax, EDI, teleconferencing, videoconferencing, web
conferencing, intranet, and extranet.
Explain how information technology affects organizations.
Control Motivation
Functions of
Communication
Emotional
Information
Expression
Note: Ratings are on a 15 scale where 1 = high and 5 = low. Consumption time refers to who
controls the reception of communication. S/R means the sender and receiver share control.
Source: P. G. Clampitt, Communicating for Managerial Effectiveness (Newbury Park, CA: Sage Publications, 1991), p. 136.
2007 Prentice Hall, Inc. All rights reserved. 1115
Interpersonal Communication (contd)
Nonverbal Communication
Communication that is transmitted without words.
Sounds with specific meanings or warnings
Images that control or encourage behaviors
Situational behaviors that convey meanings
Clothing and physical surroundings that imply status
Body language: gestures, facial expressions, and
other body movements that convey meaning.
Verbal intonation: emphasis that a speaker gives to
certain words or phrases that conveys meaning.
Filtering
National
Culture Emotions
Defensiveness
Use Feedback
Simplify Language
Listen Actively
Constrain Emotions
Watch Nonverbal Cues
U D
p o
w Lateral w
a n
r w
d a
r
d