opentext-so-xpression-interactive-editing-en

SOLUTION OVERVIEW
OpenText™ xPression™
Empowering users with interactive correspondence
Empowers users Personalization, customization and multichannel delivery can

to easily generate be major differentiators in customer satisfaction and loyalty.
relevant customer But it is a challenge to create correspondence that can be
correspondence delivered in electronic and print formats that engages the
without IT individual customer and offers relevant content tailored to
specific interests. Moreover, manual text changes and approval
Enables customization processes, inconsistent messaging and inaccurate customer
of standard data affect response times and productivity. Organizations
correspondence with must also meet regulatory, legal and branding standards in
optional, pre-approved their customer correspondence.
content for specific OpenText xPression software suite helps organizations automate their manual,
paper-based processes while significantly improving their customer communications.
areas in the document
Maximum flexibility, faster response
Allows users to produce xPression helps organizations create, manage and distribute timely, accurate and
personally relevant communications via the recipient’s channel of choice. This
personalized and
unique set of capabilities—including document design using industry-standard
timely communications tools from Microsoft® and Adobe ®, integration with other enterprise systems of
record and the ability to distribute multichannel communications—provides internal
distributed via the
users with the flexibility and control they require, while ensuring a consistent, high-
recipient’s channel quality customer experience.
of choice With OpenText ™ xDesign Online Editor, business users can easily edit
correspondence interactively, without needing to install and maintain traditional
desktop software or plug-ins. The browser-based WYSIWYG user experience
provides the ability to control editing of existing content and selection of optional
content, while protecting content from unauthorized changes. The xDesign
Online Editor provides full formatting capabilities, including style and formatting
selections, spell check and form fields.
The xEditor is a good choice for users familiar with Microsoft® Word who require
additional editing functionality, such as revision tracking. xEditor provides a
controlled, Word-based environment in which selections and variables can be
locked down using Word’s read-only protection mechanism. This interactive editor is
deployed as a plug-in from the web browser. Once edited, users can automatically
route the resulting correspondence for review. Upon approval, it can be generated
and distributed immediately or added to a scheduled batch process using
xPression’s robust multichannel publishing capabilities. Delivery options include
print, email, web, fax and mobile devices.
Integration with line-of-business systems

Using the application programmers interface (API), developers can cost-effectively
integrate the rules-based assembly, interactive editing and document output
capabilities of xDesign and xEditor with line-of-business systems. Embedding
this functionality within enterprise applications puts document creation and editing
capabilities in the hands of employees who have direct contact with customers.
As a result, document creation aligns with underlying business processes, while
customers receive high-quality, relevant, customized correspondence, delivered
quickly through their preferred channels.
Key benefits
Interactive correspondence with xPression provides organizations with many
benefits, including improved efficiency, compliance and customer experience.
Efficiency
• Reduce production time and eliminate duplication of content with predefined
document templates for the most common requests
• Enable non-technical business users to easily generate relevant customer

correspondence with familiar authoring environments, without installing and
maintaining traditional desktop software or plug-ins
• Create and reuse centrally controlled content that has been approved internally
by legal reviewers and subject matter experts
Compliance
• Shorten approval processes and improve accuracy by automatically routing
documents to legal, compliance and other departments for review and approval
• Automate record archiving management and implementation of retention policies

through out-of-the-box integration with leading Enterprise Content Management
systems, such as OpenText™ Documentum™ and a variety of archiving systems
Customer experience
• Customize standard correspondence by quickly adding optional, pre-approved
content to specific areas in a document, such as a customer-relevant
promotional offer or message
• Generate multichannel correspondence based on each customer’s preference—

print, email, web, fax or mobile device.
OpenText™ xPression™ 2/3

Take it to the cloud
For organizations seeking increased IT agility, lower total cost of ownership
and accelerated time to market, the xPression software suite is also available
via OpenText ™ Documentum™ as a Service (DaaS) as a private cloud-based,
managed service. Built and maintained by OpenText experts, DaaS delivers
optimal application performance while lowering TCO by as much as 60 percent.
DaaS leverages a highly optimized hardware and software stack and industry
best practices, offering the highest level of security and providing the ability to
customize applications to address unique business challenges and integrate with
existing systems and applications.
Organizations can accelerate time-to-value by eliminating IT infrastructure

expenses, as well as delays in acquiring hardware and installing software, with
OpenText experts maintaining and optimizing system performance. DaaS also offers
a highly automated provisioning and monitoring infrastructure, back-up and disaster
recovery and support for multiple environments, including development, test,
sandbox and production.
About OpenText
OpenText, The Information Company, enables organizations to gain insight through
market leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.
Connect with us:

• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn
opentext.com/contact 3/3
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 10.21 | 19094.EN

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SOLUTION OVERVIEW

Empowers users Personalization, customization and multichannel delivery can

Integration with line-of-business systems

• Enable non-technical business users to easily generate relevant customer

• Automate record archiving management and implementation of retention policies

• Generate multichannel correspondence based on each customer’s preference—

OpenText™ xPression™ 2/3

Organizations can accelerate time-to-value by eliminating IT infrastructure

Connect with us:

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