Opentext Exstream Interactive Overview

Product overview
OpenText Exstream
Providing innovative ways to maximize points of contact
between companies and their customers
OpenText Exstream’s interactive document technology is

Manage
communication revolutionizing corporate communications by providing
workflows innovative ways to maximize points of contact between clients
and companies. Thousands of leading companies around the
Maximize points
world and across every industry use Exstream software to
of contact
manage the communication workflows that sustain and grow
Improve customer their business.
satisfaction and Maintaining customer satisfaction and strengthening customer loyalty are chief concerns
loyalty among business executives. One of the best ways to foster customer relationships is to
keep conversations engaging. Front office employees, sales representatives, agents and
partners need to rapidly and easily follow up customer interactions with relevant, targeted
communications. At the same time, companies also need to adapt to an increasingly mobile
workforce, including remote workers and off-site customer support centers, as well as bring
your own device (BYOD) environments.
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Role-based editing allows organizations to assign editable areas based on roles and functions. Depending on the user, the document
will only permit edits to the areas set for their permissions. For example, a customer service representative (CSR) and a CSR manager
may open the same document, but as they occupy different roles, different areas of the document will be editable.
OpenText Exstream™ Empower Editor helps users on the frontlines form strong relationships
with customers and prospects, with an easy-to-use thin client interface that ensures
compliance for letters, notices, emails, proposals, quotes and invoices. It responds to user
input by automatically populating communications with approved content and deploys on a
standard web browser, without any additional download or installation. Exstream Empower
Editor allows users to focus only on areas they have permission to edit, ensuring the right
message is delivered and communications stay compliant with company and legal guidelines.
Benefits
• Create consistent—yet individualized—communication
• Deploy quickly and use anywhere through a web browser
• Improve user productivity through rapid navigation of required editable areas
• Ensure branding, legal and regulatory compliance
• Use editing tools tailored to address both digital (e.g., email) and page-based communications
OpenText Exstream™ LiveEditor provides deeper functionality for more complex document
editing requirements. Exstream LiveEditor is installed on the client side and can edit documents
from a Microsoft® Windows® platform or within a Microsoft® Internet Explorer® browser. Exstream
LiveEditor allows users to use edited Live documents as input to the Exstream engine for data
extraction, to trigger events, create other documents or be used as content within another
document, which can be delivered in any output format.
Benefits
• Improves efficiency by replacing manual effort with automated processes
• Ensures compliance while enabling personalization by responding to user input and

automatically populating communications with approved content
• Allows business managers to add editing controls and rules to manage end user interactions,
making some areas editable, while locking others
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OpenText Exstream
OpenText Exstream™ ReTouch is a lightweight web application that allows business users
to edit individual documents. Exstream ReTouch documents are managed and stored in the
Message store, which provides state control and back-end support for long-lived documents
(e.g., contracts) with multiple versions and revisions.
The Exstream ReTouch application is designed to be flexible and easily integrated into other
environments, such as call center applications, workflow tools or ERP systems.
Benefits
• Supports touch screen interaction, allowing a mobile workforce to preview or edit documents
working directly on a tablet device
• Provides editing experience that adapts to both digital or page-based communications
• Enables users to edit text resources or associate pre-defined resources, such as images,
text or rich design objects defined by the base template
• Supports permission control on sections of a document, which can be used to allow only
certain user groups to edit parts of a document
About OpenText
OpenText, The Information Company, enables organizations to gain insight through market
leading information management solutions, on-premises or in the cloud. For more informa-
tion about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.
Connect with us:

• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn
opentext.com/contact
Copyright ©2018 Open Text. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks.
Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text. All rights reserved. 3/3
For more information, visit: https://www.opentext.com/about/copyright-information • 10360EN

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Product overview

OpenText Exstream’s interactive document technology is

• Deploy quickly and use anywhere through a web browser

• Improve user productivity through rapid navigation of required editable areas

• Ensure branding, legal and regulatory compliance

• Ensures compliance while enabling personalization by responding to user input and

• Provides editing experience that adapts to both digital or page-based communications

Connect with us:

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