Notice

The sidewalk along Crestview Boulevard is scheduled to be repaired next week. Due to safety
concerns, the front door of the Queenstown Financial Services (QFS) building will be
inaccessible from Monday, 15 January, to Wednesday, 17 January. QFS employees and
customers are advised to use the north entrance on Sycamore Avenue. To get to the receptionist
on the second floor, take either the staircase or the elevator, both of which can be found near the
north entrance.

147 148
What is the purpose of the notice? What is suggested about the QFS building?
A. To introduce changes to certain safety A. Many employees work there.
regulations B. It will reopen on Thursday.
B. To announce the temporary closure of C. The main entrance is on Crestview
an entryway Boulevard.
C. To report the installation of a new D. The renovation project will take more
elevator than a week.
D. To disclose the new location of a
company

sidewalk /ˈsaɪdwɔːk/ - (n) vỉa hè

entrance /ˈɛntrəns/ - (n) lối vào, cửa ra vào
staircase /ˈstɛərkeɪs/ - (n) cầu thang
elevator /ˈɛlɪˌveɪtər/ - (n) thang máy
*E-mail*

To: Corporate Resource Team

From: Junko Shigeno, Team Lead
Date: January 27
Subject: Support issues

Hi, Team,

At next week's strategy session, we will address the specific needs of our company
representatives working at our new overseas retail locations. Our goal is to have each employee
fully trained in marketing our products and in client retention. I'm requesting that each of you be
ready to present two ideas on the best way to provide them with training and logistical support at
levels comparable to their domestic counterparts.

Thanks,

Junko Shigeno

Team Lead, Integra Optics

149 150
According to the e-mail, what is true about What does Ms. Shigeno ask employees to
Integra Optics? do?
A. It markets corrective eyewear. A. Evaluate a proposal
B. It has an international presence. B. Contact clients
C. It plans to open several more stores. C. Attend training sessions
D. It just produced a new line of products. D. Prepare for a meeting

retention /rɪˈtɛnʃən/ - (n) sự giữ lại, duy trì

logistical /ləˈdʒɪstɪkəl/ - (adj) thuộc về logistics, tổ chức vận hành
domestic counterparts /dəˈmɛstɪk ˈkaʊntərpɑːrts/ - (n) đối tác nội địa
corrective eyewear /kəˈrɛktɪv ˈaɪwɛər/ - (n) kính điều chỉnh thị lực
Important Information

At the Froehling Company, we take great pride in our high-quality, easy-to-assemble furniture,
and we want you to be completely satisfied with your purchase.

Before beginning to assemble the product, check the parts list to make sure that all parts have
been included in the box.

If your item is missing parts or assembly hardware, or if it has been damaged during shipping, do
not return the product to the store from which you purchased it; stores do not stock replacement
parts. Rather, contact us directly and we will send you the item(s) required free of charge. You
can reach us by

• visiting us at www.froehlingco.com to order replacement parts online;

• sending us an e-mail at [email protected]; or

• calling us anytime at 555-0128.

151 152
What is the purpose of the information? What is suggested about the Froehling Company?
A. To inform customers where to obtain product A. It has customer service representatives available
assembly instructions at all times.
B. To notify customers how to resolve a B. It recommends returning damaged goods to
problem involving their purchase the retailer.
C. To offer a gift to loyal customers of a company C. It has a new system for keeping track of inventory.
D. To help customers find nearby retail stores D. It supplies a product catalog with each order.

purchase /ˈpɜːrchəs/ - (v) mua; (n) sự mua, món hàng đã mua

assembly hardware /əˈsɛmbli ˈhɑːrdwɛər/ - (n) phần cứng lắp ráp
stock /stɒk/ - (n) hàng tồn kho, cổ phiếu; (v) cung cấp, lưu trữ
inventory /ˈɪnvəntɔːri/ - (n) hàng tồn kho, danh mục hàng hóa; (v) kiểm kê hàng hóa
Marina Tincheva (9:01 AM):
Hi Luis. I'm at the restaurant. I need to start setting up the dessert tables for the wedding banquet
this afternoon, but the door's locked and I left my key at home.

Luis Machado (9:03 AM):

Ms. Howell isn't there? She usually shows up hours ahead of an event to get things ready.

Marina Tincheva (9:04 AM):

I know. It doesn't make sense. You'll be in late today, right?

Luis Machado (9:06 AM):

Yes. Actually, I'm on my way to a conference for managers, but I can be there in 10 minutes to
let you in.

Marina Tincheva (9:07 AM):

Thank you so much! I'll wait at the cafe next door.

153 154
Who most likely is Mr. Machado? At 9:04 AM, what does Ms. Tincheva most
A. A cafe waiter likely mean when she writes, "It doesn't
B. A dessert chef make sense"?
C. A wedding florist A. The bride should be there already.
D. A restaurant manager B. Her coworker usually arrives early.
C. She received the wrong paperwork.
D. She does not know where her key is.

dessert /dɪˈzɜːrt/ - (n) món tráng miệng

wedding banquet /ˈwɛdɪŋ ˈbæŋkwɪt/ - (n) tiệc cưới
bride /braɪd/ - (n) cô dâu
coworker /ˌkoʊˈwɜːrkər/ - (n) đồng nghiệp
Visiting Carlin County? Don't miss these points of interest!

Avevo Botanical Garden Open daily, 9 AM.-6 PM.; $8 admission

With stunning views of Gull Bay, the Avevo Botanical Garden is a beautiful place to examine and learn
about the region's abundant and diverse plant life.

Rever Concert Hall Open to the public Monday to Friday, 10 AM.-4 PM.

Designed by renowned architect Ang Zhao, the Rever Concert Hall has striking architecture and is well
worth a visit. Guided tours are available for $2 per person.

Carlin County Museum of Art Open daily, 10 AM.-7 PM.; $5 admission

This lovely art museum focuses on works by local artists. Special exhibits rotate monthly.

The Maritime Museum Open Wednesday to Sunday, 9 AM.-4 PM.; no fee, but donations are welcome

An impressive collection of historical artifacts makes the Maritime Museum a wonderful place to learn about
the region's seafaring history. This museum is located on a retired ship on East Beach.

155 156
What is the purpose of the information? What is indicated about Carlin County Museum of Art?
A. To provide a schedule of events A. It is closed on Mondays.
B. To give directions to notable landmarks B. It was designed by a famous architect.
C. To highlight the accomplishments of local C. It features collections from around the world.
artists D. It changes some exhibits periodically.
D. To describe tourist destinations 157
According to the information, what do the
diverse /daɪˈvɜːrs/ - (adj) đa dạng Avevo Botanical Garden and the Maritime
Museum have in common?
rotate /roʊˈteɪt/ - (v) xoay, quay vòng A. Both charge a small admission fee.
seafaring history /ˈsiːfɛrɪŋ ˈhɪstəri/ - (n) B. Both are located near water.
lịch sử hàng hải C. Both display historical artifacts.
D. Both offer guided tours.
notable landmarks /ˈnoʊtəbl
ˈlændmɑːrks/ - (n) các địa danh nổi tiếng

Bingham Man Receives Award

by Timur Kardos

9 October-A Bingham native received this year's Contributors Award from the Association for
the Construction of Steel Bridges (ACSB), a trade organisation. Scott Moore, 66, was presented
the award during yesterday's annual ACSB meeting in Norwalk.

According to an ACSB press release, the award is given every year to "an individual who has
contributed significantly to the betterment of the steel industry." ACSB spokesperson Cora
Schroeder said, "Mr. Moore devotes his spare time to ensuring quality in our industry. For the
past decade, he has dedicated himself to helping the ACSB monitor and refine steel-production
standards and practices. This year, he chaired a committee that created an improved set of
standards for structural steel used in the construction of bridges."

Mr. Moore was born and raised in Bingham and received his engineering degree from Bingham
University. After graduating, he worked as a construction manager during the building of
Bingham's new city hall. He joined Marshall Steel 39 years ago as a building supervisor,
ultimately rising to his current position of senior project engineer.

158 159
What is suggested about Mr. Moore? According to the article, what happened ten
A. He led efforts to raise standards for steel years ago?
use. A. Mr. Moore moved to Norwalk.
B. He designed a new type of bridge. B. Mr. Moore began to help the ACSB.
C. He serves on a committee with Ms. C. The ACSB revised its membership
Schroeder. requirements.
D. He has received several awards from the D. The ACSB first presented its award.
ACSB. 160
What was Mr. Moore's first job at Marshall
Steel?
A. Senior project engineer
B. Company spokesperson
C. Construction manager
D. Building supervisor

http://www.goldendayimages.com

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Using stock images in your materials can significantly improve your company's ability to
communicate-not only with external clients but with employees as well. A well-chosen image can
serve many functions, from increasing employee engagement with internal communications, to
catching the attention of potential clients, to helping readers of documents better understand
complex ideas.

Golden Day's images come from a unique international network of contributors, so our selection
is not only large but also truly diverse. No matter the size of your organization, and no matter
where you are located and with whom you do business, you will find the perfect photo to enhance
your message.

Our monthly subscription plans range from $49 to $495 based on the quantity and resolution of
the images you download. Once you download an image, there are no limits on its usage.

Don't miss our special introductory offer: first-time subscribers qualify for consultations with our
branding experts for six months at no extra cost! Our experts will help you ensure that all your
client-facing materials are cohesive and make your company stand out.

161 163
What reason to use stock images is NOT The word "resolution" is closest in meaning
mentioned in the advertisement? to
A. To encourage employees to read A. level of detail
company newsletters B. statement of agreement
B. To keep current customers interested in a C. subject matter
company's brand D. firmness of purpose
C. To attract new customers 164
D. To help clarify written information
162 What is Golden Day offering to new
customers?
According to the advertisement, why are A. Free marketing advice
Golden Day's images special? B. Discounts on subscription plans
A. They are a larger size than is typically offered. C. Limited-time access to additional photo
B. They are created by famous photographers. collections
C. They are used by multinational companies. D. Introductions to potential new clients
D. They are sourced from all over the
world.

We're Doing Something Right

by Ariel Garman
SUSTERN (November 8)-According to a recent study conducted by the Mid Atlantic Hotel
Association, tourism at our beaches improved significantly this past summer, and the hotel
industry showed greater profits this year than last. Hotel occupancy averaged 94 percent during
the peak summer months. -[1]-.

Sustern saw the opening of the area's largest hotel, The Glaston, last spring. The new hotel was at
full capacity nearly every weekend during the summer. Weekday occupancy also exceeded
expectations.

The hotel's manager, Anika Bastien, said, "Tourists were thrilled with the array of amenities
offered, including 24-hour dining options, a free shuttle to nearby beaches, and free Wi-Fi. In
fact, many have already reserved rooms for next summer. -[2]-."

Sustern has become the most popular tourist destination in the region, with about 20 percent more
beachgoers than the Delmire shore, its biggest competitor. -[3]-. Experts attribute this to the
growing number of outlet stores in Sustern, overall lower prices, and an abundance of new
restaurants, hotels, and community events. Tourists continue to visit the area after the prime
beach months, keeping hotel rooms occupied longer. -[4]-.

165 What is NOT indicated about Sustern?

A. Its beach is more popular than Delmire's.
What is the purpose of the article? B. Its new hotel employs Ms. Bastien.
A. To announce the opening of a new hotel C. It hosts a wide variety of events.
B. To provide information about the local D. It recently held a beach cleanup
tourism industry weekend.
C. To discuss job opportunities in the hotel 167
industry
D. To compare the quality of beaches in two In which of the positions marked [1], [2],
locations [3], and [4] does the following sentence best
belong? "This was a big increase from last
summer's average of just 77 percent."
A. [1]
B. [2]
C. [3]
D. [4]
166

*Email*

To: All staff

From: Jessica Perry
Subject: Conference
Date: 19 July
Attachment: Workshop application

Hello everyone,

The fourth annual Australian National Sales and Marketing Conference (ANSMC) will take place
from 18 to 22 November here in Perth. Conference organizers have asked local marketing
specialists to help out by giving a keynote speech, leading a workshop, or working in the
exhibition hall. -[1]-.

Our chief executive officer, Martin Hughes, wants us to take advantage of this excellent
opportunity for Hughes Australia Marketing to achieve visibility on a national stage. It is sure to
help us to expand our client base. Mr. Hughes has already agreed to give a keynote speech about
using survey results to create successful marketing campaigns. -[2]-. I am designing our
company's booth for the exhibition hall. If you would like to help, please come to Room C556 at
2:00 P.M. next Tuesday, 23 July, for a planning meeting. -[3]-.

If you would like to lead a workshop, please complete the attached proposal form and return it to
me by 26 July. -[4]-. You may present alone or with a partner. Workshop ideas will be discussed
and approved at a managers' meeting on 29 July.

Thanks,

168 170
What is the purpose of the e-mail? According to the e-mail, why does Mr.
A. To remind staff to register for a Hughes want employees to participate in the
conference ANSMC?
B. To apologize for missing a deadline A. So they can learn new marketing
C. To invite staff to submit an application strategies
D. To request responses to a marketing B. So they can share the results of a survey
survey C. So they can attract new clients
169 D. So they can listen to his keynote speech
171
What is suggested about Hughes Australia
Marketing? In which of the positions marked [1], [2),
A. It is hosting the ANSMC. [3], and [4] does the following sentence best
B. It is located in Perth. belong? "This will help me ensure that none
C. It has been in business for four years. of our workshop topics overlap."
D. It serves clients throughout Australia. A. [1]
B. [2]
C. [3]
D. [4]

Alberto Ovando [11:15 AM.]

When we met last week, production was nearly finished on the boxes and other packaging for Redmond's.
Rani, where are we now?
Rani Verma [11:16 AM.]
The refrigerator and dishwasher boxes were supposed to arrive at Redmond's warehouse on Wednesday,
but the snowstorm really backed up our delivery schedule.
Alberto Ovando [11:17 AM.]
Have you told them this?
Stacy Pfeiffer [11:18 AM.]
I will, but I was waiting to hear from the drivers. George, can you help?
George Kellerman [11:19 AM.]
I spoke with them ten minutes ago. They're back on the road now, so they only lost a day. They should
have everything before the end of the week.
Stacy Pfeiffer [11:21 AM.]
OK. I'll tell them to expect delivery by Friday at the very latest.
Rani Verma [11:22 A.M.]
At least the packaging materials for the smaller appliances shipped before the storm; only the larger boxes
are affected.
Alberto Ovando [11:23 A.M.]
The contract is for us to provide packaging materials for all of Redmond's products, not just the smaller
ones. Let's make sure we stay on the revised schedule.

172
For what type of business do the people most 174
likely work?
A. A restaurant supply company What will Ms. Pfeiffer most likely do next?
B. An appliance repair shop A. Cancel a shipment
C. A packaging manufacturer B. Sign the contract
D. A furniture delivery service C. Call a driver
D. Contact the client

173 175

What problem are the people discussing? At 11:18 AM., what does Ms. Pfeiffer most
A. A shipment was delayed. likely mean when she writes, "can you help"?
B. A warehouse was closed. A. She thinks Mr. Kellerman should load some
C. An order was incorrect. boxes.
D. A driver did not report for work. B. She needs Mr. Kellerman to drive to the
warehouse.
C. She wants Mr. Kellerman to provide
delivery information.
D. She expects Mr. Kellerman to pay the driv