Notice

The sidewalk along Crestview Boulevard is scheduled to be repaired next week. Due to safety
concerns, the front door of the Queenstown Financial Services (QFS) building will be
inaccessible from Monday, 15 January, to Wednesday, 17 January. QFS employees and
customers are advised to use the north entrance on Sycamore Avenue. To get to the receptionist
on the second floor, take either the staircase or the elevator, both of which can be found near the
north entrance.

147 148
What is the purpose of the notice? What is suggested about the QFS building?
A. To introduce changes to certain safety A. Many employees work there.
regulations B. It will reopen on Thursday.
B. To announce the temporary closure of C. The main entrance is on Crestview
an entryway Boulevard.
C. To report the installation of a new D. The renovation project will take more
elevator than a week.
D. To disclose the new location of a
company
*E-mail*

To: Corporate Resource Team

From: Junko Shigeno, Team Lead
Date: January 27
Subject: Support issues

Hi, Team,

At next week's strategy session, we will address the specific needs of our company
representatives working at our new overseas retail locations. Our goal is to have each employee
fully trained in marketing our products and in client retention. I'm requesting that each of you be
ready to present two ideas on the best way to provide them with training and logistical support at
levels comparable to their domestic counterparts.

Thanks,

Junko Shigeno

Team Lead, Integra Optics

149 150
According to the e-mail, what is true about What does Ms. Shigeno ask employees to
Integra Optics? do?
A. It markets corrective eyewear. A. Evaluate a proposal
B. It has an international presence. B. Contact clients
C. It plans to open several more stores. C. Attend training sessions
D. It just produced a new line of products. D. Prepare for a meeting
Important Information

At the Froehling Company, we take great pride in our high-quality, easy-to-assemble furniture,
and we want you to be completely satisfied with your purchase.

Before beginning to assemble the product, check the parts list to make sure that all parts have
been included in the box.

If your item is missing parts or assembly hardware, or if it has been damaged during shipping, do
not return the product to the store from which you purchased it; stores do not stock replacement
parts. Rather, contact us directly and we will send you the item(s) required free of charge. You
can reach us by

• visiting us at www.froehlingco.com to order replacement parts online;

• sending us an e-mail at [email protected]; or

• calling us anytime at 555-0128.

151 152
What is the purpose of the information? What is suggested about the Froehling
A. To inform customers where to obtain Company?
product assembly instructions A. It has customer service representatives
B. To notify customers how to resolve a available at all times.
problem involving their purchase B. It recommends returning damaged goods
C. To offer a gift to loyal customers of a to the retailer.
company C. It has a new system for keeping track of
D. To help customers find nearby retail inventory.
stores D. It supplies a product catalog with each
order.
Marina Tincheva (9:01 AM):
Hi Luis. I'm at the restaurant. I need to start setting up the dessert tables for the wedding banquet
this afternoon, but the door's locked and I left my key at home.

Luis Machado (9:03 AM):

Ms. Howell isn't there? She usually shows up hours ahead of an event to get things ready.

Marina Tincheva (9:04 AM):

I know. It doesn't make sense. You'll be in late today, right?

Luis Machado (9:06 AM):

Yes. Actually, I'm on my way to a conference for managers, but I can be there in 10 minutes to
let you in.

Marina Tincheva (9:07 AM):

Thank you so much! I'll wait at the cafe next door.

153 154
Who most likely is Mr. Machado? At 9:04 AM, what does Ms. Tincheva most
A. A cafe waiter likely mean when she writes, "It doesn't
B. A dessert chef make sense"?
C. A wedding florist A. The bride should be there already.
D. A restaurant manager B. Her coworker usually arrives early.
C. She received the wrong paperwork.
D. She does not know where her key is.
Visiting Carlin County? Don't miss these points of interest!

Avevo Botanical Garden

Open daily, 9 AM.-6 PM.; $8 admission

With stunning views of Gull Bay, the Avevo Botanical Garden is a beautiful place to examine
and learn about the region's abundant and diverse plant life.

Rever Concert Hall

Open to the public Monday to Friday, 10 AM.-4 PM.

Designed by renowned architect Ang Zhao, the Rever Concert Hall has striking architecture and
is well worth a visit. Guided tours are available for $2 per person.

Carlin County Museum of Art

Open daily, 10 AM.-7 PM.; $5 admission

This lovely art museum focuses on works by local artists. Special exhibits rotate monthly.

The Maritime Museum

Open Wednesday to Sunday, 9 AM.-4 PM.; no fee, but donations are welcome

An impressive collection of historical artifacts makes the Maritime Museum a wonderful place to
learn about the region's seafaring history. This museum is located on a retired ship on East Beach.

155 156
What is the purpose of the information? What is indicated about Carlin County
A. To provide a schedule of events Museum of Art?
B. To give directions to notable landmarks A. It is closed on Mondays.
C. To highlight the accomplishments of local B. It was designed by a famous architect.
artists C. It features collections from around the world.
D. To describe tourist destinations D. It changes some exhibits periodically.
157
According to the information, what do the
Avevo Botanical Garden and the Maritime
Museum have in common?
A. Both charge a small admission fee.
B. Both are located near water.
C. Both display historical artifacts.
D. Both offer guided tours.
Bingham Man Receives Award

by Timur Kardos

9 October-A Bingham native received this year's Contributors Award from the Association for
the Construction of Steel Bridges (ACSB), a trade organisation. Scott Moore, 66, was presented
the award during yesterday's annual ACSB meeting in Norwalk.

According to an ACSB press release, the award is given every year to "an individual who has
contributed significantly to the betterment of the steel industry." ACSB spokesperson Cora
Schroeder said, "Mr. Moore devotes his spare time to ensuring quality in our industry. For the
past decade, he has dedicated himself to helping the ACSB monitor and refine steel-production
standards and practices. This year, he chaired a committee that created an improved set of
standards for structural steel used in the construction of bridges."

Mr. Moore was born and raised in Bingham and received his engineering degree from Bingham
University. After graduating, he worked as a construction manager during the building of
Bingham's new city hall. He joined Marshall Steel 39 years ago as a building supervisor,
ultimately rising to his current position of senior project engineer.

158 159
What is suggested about Mr. Moore? According to the article, what happened ten
A. He led efforts to raise standards for steel years ago?
use. A. Mr. Moore moved to Norwalk.
B. He designed a new type of bridge. B. Mr. Moore began to help the ACSB.
C. He serves on a committee with Ms. C. The ACSB revised its membership
Schroeder. requirements.
D. He has received several awards from the D. The ACSB first presented its award.
ACSB. 160
What was Mr. Moore's first job at Marshall
Steel?
A. Senior project engineer
B. Company spokesperson
C. Construction manager
D. Building supervisor
http://www.goldendayimages.com

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communicate-not only with external clients but with employees as well. A well-chosen image can
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complex ideas.

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Don't miss our special introductory offer: first-time subscribers qualify for consultations with our
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client-facing materials are cohesive and make your company stand out.

161 163
What reason to use stock images is NOT The word "resolution" is closest in meaning
mentioned in the advertisement? to
A. To encourage employees to read A. level of detail
company newsletters B. statement of agreement
B. To keep current customers interested in a C. subject matter
company's brand D. firmness of purpose
C. To attract new customers 164
D. To help clarify written information
162 What is Golden Day offering to new
customers?
According to the advertisement, why are A. Free marketing advice
Golden Day's images special? B. Discounts on subscription plans
A. They are a larger size than is typically offered. C. Limited-time access to additional photo
B. They are created by famous photographers. collections
C. They are used by multinational companies. D. Introductions to potential new clients
D. They are sourced from all over the world.
We're Doing Something Right

by Ariel Garman

SUSTERN (November 8)-According to a recent study conducted by the Mid Atlantic Hotel
Association, tourism at our beaches improved significantly this past summer, and the hotel
industry showed greater profits this year than last. Hotel occupancy averaged 94 percent during
the peak summer months. -[1]-.

Sustern saw the opening of the area's largest hotel, The Glaston, last spring. The new hotel was at
full capacity nearly every weekend during the summer. Weekday occupancy also exceeded
expectations.

The hotel's manager, Anika Bastien, said, "Tourists were thrilled with the array of amenities
offered, including 24-hour dining options, a free shuttle to nearby beaches, and free Wi-Fi. In
fact, many have already reserved rooms for next summer. -[2]-."

Sustern has become the most popular tourist destination in the region, with about 20 percent more
beachgoers than the Delmire shore, its biggest competitor. -[3]-. Experts attribute this to the
growing number of outlet stores in Sustern, overall lower prices, and an abundance of new
restaurants, hotels, and community events. Tourists continue to visit the area after the prime
beach months, keeping hotel rooms occupied longer. -[4]-.

165 166
What is the purpose of the article? What is NOT indicated about Sustern?
A. To announce the opening of a new hotel A. Its beach is more popular than Delmire's.
B. To provide information about the local B. Its new hotel employs Ms. Bastien.
tourism industry C. It hosts a wide variety of events.
C. To discuss job opportunities in the hotel D. It recently held a beach cleanup
industry weekend.
D. To compare the quality of beaches in two 167
locations
In which of the positions marked [1], [2],
[3], and [4] does the following sentence best
belong? "This was a big increase from last
summer's average of just 77 percent."
A. [1]
B. [2]
C. [3]
D. [4]

*Email*
To: All staff
From: Jessica Perry
Subject: Conference
Date: 19 July
Attachment: Workshop application

Hello everyone,

The fourth annual Australian National Sales and Marketing Conference (ANSMC) will take place
from 18 to 22 November here in Perth. Conference organizers have asked local marketing
specialists to help out by giving a keynote speech, leading a workshop, or working in the
exhibition hall. -[1]-.

Our chief executive officer, Martin Hughes, wants us to take advantage of this excellent
opportunity for Hughes Australia Marketing to achieve visibility on a national stage. It is sure to
help us to expand our client base. Mr. Hughes has already agreed to give a keynote speech about
using survey results to create successful marketing campaigns. -[2]-. I am designing our
company's booth for the exhibition hall. If you would like to help, please come to Room C556 at
2:00 P.M. next Tuesday, 23 July, for a planning meeting. -[3]-.

If you would like to lead a workshop, please complete the attached proposal form and return it to
me by 26 July. -[4]-. You may present alone or with a partner. Workshop ideas will be discussed
and approved at a managers' meeting on 29 July.

Thanks,

168 170
What is the purpose of the e-mail? According to the e-mail, why does Mr.
A. To remind staff to register for a Hughes want employees to participate in the
conference ANSMC?
B. To apologize for missing a deadline A. So they can learn new marketing
C. To invite staff to submit an application strategies
D. To request responses to a marketing B. So they can share the results of a survey
survey C. So they can attract new clients
169 D. So they can listen to his keynote speech
171
What is suggested about Hughes Australia
Marketing? In which of the positions marked [1], [2),
A. It is hosting the ANSMC. [3], and [4] does the following sentence best
B. It is located in Perth. belong? "This will help me ensure that none
C. It has been in business for four years. of our workshop topics overlap."
D. It serves clients throughout Australia. A. [1]
B. [2]
C. [3]
D. [4]

Alberto Ovando [11:15 AM.]

When we met last week, production was nearly finished on the boxes and other packaging for
Redmond's. Rani, where are we now?

Rani Verma [11:16 AM.]

The refrigerator and dishwasher boxes were supposed to arrive at Redmond's warehouse on
Wednesday, but the snowstorm really backed up our delivery schedule.

Alberto Ovando [11:17 AM.]

Have you told them this?

Stacy Pfeiffer [11:18 AM.]

I will, but I was waiting to hear from the drivers. George, can you help?

George Kellerman [11:19 AM.]

I spoke with them ten minutes ago. They're back on the road now, so they only lost a day. They
should have everything before the end of the week.

Stacy Pfeiffer [11:21 AM.]

OK. I'll tell them to expect delivery by Friday at the very latest.

Rani Verma [11:22 A.M.]

At least the packaging materials for the smaller appliances shipped before the storm; only the
larger boxes are affected.

Alberto Ovando [11:23 A.M.]

The contract is for us to provide packaging materials for all of Redmond's products, not just the
smaller ones. Let's make sure we stay on the revised schedule.

172 For what type of business do the people

most likely work?
A. A restaurant supply company What will Ms. Pfeiffer most likely do next?
B. An appliance repair shop A. Cancel a shipment
C. A packaging manufacturer B. Sign the contract
D. A furniture delivery service C. Call a driver
173 D. Contact the client
175
What problem are the people discussing?
A. A shipment was delayed. At 11:18 AM., what does Ms. Pfeiffer most
B. A warehouse was closed. likely mean when she writes, "can you
C. An order was incorrect. help"?
D. A driver did not report for work. A. She thinks Mr. Kellerman should load
some boxes.
B. She needs Mr. Kellerman to drive to the
warehouse.
C. She wants Mr. Kellerman to provide
delivery information.
174 D. She expects Mr. Kellerman to pay the
drivers.

PAGA's Seventeenth Annual Botanical and Horticultural Expo, 10-13 July

Starkey Convention Center, Pittsburgh, Pennsylvania

The Pittsburgh Area Garden Association (PAGA) invites companies to support its garden
exhibition, which last year was attended by nearly 40,000 visitors. This is a cost-effective means
of reaching home gardeners and outdoor enthusiasts and enhances your firm's commercial
performance.

PAGA is pleased to offer the following levels of corporate sponsorship with corresponding
benefits. (For inquiries, contact Ms. Carita Aragon, PAGA's Event Coordinator, at 925-555-0142.
To register, e-mail [email protected].)

Workshop Patron-$1,250

A representative of your company will have the honor of introducing the presenter(s) of a
workshop, to be conducted on the second day of the event.

Charging Station Patron-$2,000

There will be eight mobile-device charging stations in the exhibition hall, each with a sponsor
sign next to it.

Bag Patron-$3,500

Your company's emblem will be on all fabric tote bags, to be distributed to every visitor.

General Program Patron-$5,000

Two executives of your company will attend the PAGA Gala Banquet on the opening night of the
expo.

------------------------

From: [email protected]
To: [email protected]
Date: May 15
Subject: Thank you

Dear Mr. Kee:

Thank you for registering Wireless Monitoring Solutions as a sponsor of the Pittsburgh Area
Garden Association (PAGA) Expo. Your sponsorship not only helps to make this year's event
possible, but also to generate interest in gardening.

Your contribution of $2,000 has been processed. Additionally, we are offering you sponsorship
of our expo bags at no additional cost. This offer is a token of our appreciation for the long-
standing support of PAGA and its programs. To finalize the promotional materials, please send
us the artwork of your company's logo.
Carita Aragon, PAGA Event Coordinator

176 178
What is the purpose of the flyer? What will happen on July 10?
A. To promote the benefits of participating A. Attendance figures from last year's expo
in an event will be released.
B. To present a breakdown of the costs of B. Mobile-device charging stations will be
hosting an activity installed.
C. To report on the financial success of a C. A workshop will be presented.
fund-raising campaign D. A formal dinner will be held.
D. To encourage community members to 179
join a nature preservation project
177 What is suggested about PAGA's event?
A. It is partially funded by the Pittsburgh
According to the flyer, when should a call be city government.
placed to PAGA's office? B. It is held at a different venue every year.
A. When a contribution cannot be processed C. It is intended to promote enthusiasm
B. When a payment has not been received for gardening.
C. When additional information is required D. It attracts more than 40,000 visitors
D. When a change in sponsorship level annually.
must be made 180
What is NOT indicated about Wireless
Monitoring Solutions?
A. Its name will be featured in various
locations at the convention center.
B. It will install wireless monitoring devices
in the exhibition hall.
C. It has sponsored PAGA's exhibition on
various occasions.
D. Its logo will be displayed on souvenir
bags.

https://www.buyforbusiness.com/projectors0102

Buy for Business Reviews Mini projectors

HJ6 Mini projector by Collierpro

The HJ6 is a top-of-the-line mini projector, which is no surprise to those familiar with Collierpro.
As usual, the company spared no expense in making sure this projector is easy to take almost
anywhere: it is lightweight and comes with its own carrying case, which includes a remote
control and a tripod. Its internal lamp is much brighter than that of other projectors its size. Due
to its brightness, the HJ6 was able to project the sharpest picture of all the mini projectors that
we tested.

The major weakness of the HJ6 is its speakers. They are not nearly as loud as one would expect,
given the superiority of all the other features. You can easily plug in different speakers. It is a
mini projector, however, and its small size means it is not the best choice for giving presentations
in lecture halls or large conference rooms.

Overall, this is a fantastic projector for travelers, and we recommend it. This is a new model,
though, and the sticker price is quite high. It may be best to hold off making a purchase right
away. Projectopro will introduce the Pico P17 projector next month, so the HJ16's price may drop
in order to remain competitive.

------------------------

https://www.buyforbusiness.com/projectors0103

Buy for Business Reviews Mini projectors

The Pocket Mini C by Excellentronics

The Pocket Mini C is a reliable projector and a good buy for those who aren't interested in
spending a lot of money. Like its competitors, it is lightweight and compact. The feature we were
most impressed with is its battery: it can run for up to six hours, which is much longer than the
other battery-powered projectors that we tested.

There are a few downsides, as could be expected from a budget projector. The ports are in
awkward locations and the menu organization is confusing, so setting up the projector is not
straightforward. The audio capabilities are also limited; when the volume is turned up, the audio
can sound muffled. But overall, it's a decent mini projector for a reasonable price.

181
What is suggested about Collierpro?
A. It is owned by Buy for Business.
B. It makes high-quality electronics.
C. It is a new company.
D. It offers discounts for business travelers.
182
What is mentioned as a feature of the HJ6 Miniprojector?
A. It is less expensive than the Pico P17.
B. It is sold with a spare power cord.
C. It has a rechargeable battery.
D. It produces a very clear image.
183
Why should customers wait before purchasing the HJ6 Miniprojector?
A. The model's features will be updated soon.
B. The projector might become less expensive soon.
C. Minor problems with the machine will be fixed soon.
D. Another company will buy the projector's manufacturer soon.
184
What criticism do both of the reviewed projectors receive?
A. They are too heavy.
B. They are not easy to set up.
C. Their sound systems do not work well.
D. Their projections are not large enough.
185
According to the second review, what is the best feature of the Pocket Mini C?
A. Its design is attractive.
B. It is easier to carry than other projectors.
C. It has more ports than other projectors.
D. Its battery lasts for a long time.

From: Alan Grady ([email protected])

To: Jaco Neves ([email protected])
Date: Monday, August 7, 9:31 AM.
Subject: Contract addendum
Mr. Neves,

Thanks for calling to discuss your progress on the house construction. To summarize our
conversation, even with the delay until September 22, the house should be ready for me to move
into before my apartment lease expires on October 10. I've thought more about the status reports
we discussed, and twice a week would be best. My understanding is that you will now document
these changes to the contract so that I can sign off on them this week.

Thanks, as always, for your careful attention to this project.

Alan Grady

------------------------

From: Jaco Neves ([email protected])

To: Alan Grady ([email protected])
Date: Monday, August 7, 4:16 PM.
Subject: RE: Contract addendum
Attachment: Addendum

Mr. Grady,

I have drawn up the revisions we discussed to the June 5 contract and attached it to this message.
The recent bad weather set us back, but not by much. As we near the end of the project, many
pieces will need to come together at once. I will keep you informed to the best of my ability, but
as always, my first priority will be to make sure the work itself is done.

If the document looks acceptable to you, sign and return a copy to me. Please don't hesitate to
contact me or Evan Baurkot with any questions or concerns about how our business can serve
you.

Regards,

Jaco Neves

------------------------

CONTRACT ADDENDUM

1. Because of work that could not be performed due to unavoidable circumstances from July 24
to July 28, the completion date for all construction will be moved from September 17 to
September 22. The Client will not be charged any additional labor costs as a result of this change.
Any charges resulting from an extension of building permits will be paid by the Contractor.

2. Effective immediately, the Contractor will submit a report of all work completed (including
any delays incurred or anticipated) once every week, beginning on Monday, August 12.

186
Who is Mr. Grady?
A. A business partner of Mr. Neves'
B. A client of Mr. Neves'
C. An assistant to Mr. Baurkot
D. A legal advisor of Mr. Baurkot's
187
What is planned for October?
A. A lease will be extended.
B. A contract will be changed.
C. A project schedule will be revised.
D. A house will be occupied.
188
In the second e-mail, the phrase "drawn up" is closest in meaning to
A. raised
B. sketched
C. prepared
D. straightened
189
When was the work most likely affected by bad weather?
A. On June 5
B. On July 24
C. On August 12
D. On September 22
190
What information in the contract is different from what Mr. Grady requested?
A. The frequency of the reports
B. The charge for additional labor
C. The date of completion
D. The number of permits required

More Improvements Ahead

At its meeting on Tuesday, the Eldonbury Town Council voted to explore options for additional
work to be done on town facilities. According to Charles Gruber, town clerk, the renovation of
the Eldonbury Community Centre came in well under budget. The council, therefore, decided to
compile a list of smaller improvement projects that could be done with the leftover funds.

Some suggested projects include adding a covered entryway to the Eldonbury Public Library,
improving lighting in Westfall Park, and replacing floors in the Town Hall. According to Mr.
Gruber, the council will solicit ideas from members of the public. Interested parties may voice
their opinions at the council's meeting on Tuesday, 20 March, at 4:00 P.M. or send an e-mail to
the council office before 31 March. After the period of public comment, the planning committee
will put forth a final list for the council to discuss, with a decision expected by 15 April.

------------------------

*E-mail*

From: [email protected]
To: [email protected]
Date: 25 March
Subject: Additional Project

Dear Town Council Members,

I read that you are accepting suggestions for the use of the leftover money from the Community
Centre renovation. Because of a previously scheduled appointment, I was not able to attend the
council meeting, but I would like to express my support for the idea of expanding the lighting in
the park. While the cost of that project is likely to be reasonable compared to that of the other
possibilities, the improved lighting would increase the usability of Westfall Park and would
benefit many people, especially in the dark winter months. A well-lit, nicely maintained park is
an obvious source of civic pride, and something we could all appreciate. I hope the council will
seriously consider this project.

Sincerely,

Heather McCaffrey

------------------------

From: [email protected]
To: [email protected]
Date: 27 March
Subject: Town projects

Dear Mr. Gruber,

I was glad to hear that the latest renovation project was completed with money to spare. Although
the Community Centre does sponsor activities for citizens of all ages, it is, for the most part,
visited by adolescents and parents with children. Therefore, I would like to suggest that the next
project focus on a place more often used by Eldonbury's older people.
The public library is a natural gathering place for older adults, and a new entryway would provide
a dry, protected place for people to chat or wait for transportation. It would be a noticeable
improvement, likely to be applauded by citizens who did not feel that they gained much from the
improvements to the Community Centre. In April, when the votes are cast, please consider this
suggestion to balance the interests of all members of the Eldonbury public.

Thank you,

Sunil Pai

191
Why does the town of Eldonbury have funds available?
A. The town council has canceled a project.
B. The town has raised the tax rate.
C. A group of citizens has donated money.
D. An earlier project cost less than expected.
192
In the article, the phrase "put forth" is closest in meaning to
A. grow
B. exert
C. propose
D. request
193
When did Ms. McCaffrey have an appointment?
A. On March 20
B. On March 25
C. On March 31
D. On April 15
194
What does Mr. Pai mention in his e-mail about the Eldonbury Community Centre?
A. It is located near public transportation.
B. It is used mainly by younger residents.
C. Its building previously served another purpose.
D. Its programs will run year-round.
195
On what point would Ms. McCaffrey and Mr. Pai most likely agree?
A. The chosen project should be beneficial to the entire community.
B. The town should spend as little money as possible on its next project.
C. The town council should extend the deadline for public comment.
D. The patrons of the library and the park should work together to raise money.
TAHARA AIR

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more than three days, please visit www.tahara-air.com/baggage for further instructions.

Date: 12 October
Name: Marzena Majewska
Local Address: Hotel Dantes, Rua Jau, 1300 Lisbon, Portugal
Telephone: +44 1632812110
Flight Number: J77FG2

Delayed Luggage Information

Quantity Description
☑Suitcase 1 small black suitcase with wheels; "Marzena Majewska" on the name tag
☐Backpack
☐Purse
☑Box 1 small cardboard box with "Marzena Majewska, Saltoni Foods" written on it
☐Other
------------------------

From: [email protected]
To: [email protected]
Subject: Re: Sauce samples
Date: 12 October, 2:03 P.M.

Dear Marzena,

I'm sorry to hear about your luggage. At least the airline has located your suitcase.

Since it's impossible to determine when the rest of your luggage will be found and returned, I've
sent you more samples by overnight shipping. That way, you will not have to go empty-handed to
tomorrow's meeting with the clients. There are five packets of each flavour as well as two small
sauce jars with labels. I sent the items by BDW Shipping to your hotel. The packaging will be
delivered by 8:30 AM. so that you are sure to have the sauce samples and packaging to show
when you speak at the meeting at 11.

Take care,

Harry Gilbert

------------------------

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BDW Early Morning Delivery by 8:30 AM. tomorrow £52 Ship Now
BDW Morning Delivery by 11:00 AM. tomorrow £45 Ship Now
BDW Afternoon Delivery by 2:00 PM. tomorrow £39 Ship Now
BDW Evening Delivery by 8:00 PM. tomorrow £31 Ship Now

196
What is indicated about Tahara Air?
A. It requires customers to include name tags on all pieces of luggage.
B. It guarantees that missing luggage will be returned in three days.
C. It will notify Ms. Majewska when her luggage is found.
D. It will reimburse Ms. Majewska for her lost luggage.
197
Where did Ms. Majewska most likely pack her samples?
A. In a box
B. In a purse
C. In a suitcase
D. In a backpack
198
What is implied about Mr. Gilbert?
A. He is meeting with clients in Portugal.
B. He travels frequently for Saltoni Foods.
C. He is a Tahara Air customer service agent.
D. He wants the clients to review some products.
199
According to the e-mail, what will Ms. Majewska do tomorrow at 11 A.M.?
A. Accept a delivery
B. Make a presentation
C. Check out of a hotel
D. Confirm her return flight
200
How much was Mr. Gilbert charged for shipping?
A. £31.00
B. £39.00
C. £45.00
D. £52.00