The energy you need

Operating instruc-
tions
Essential
24c
28c

GB, IE
Contents
Contents 6 Care and maintenance .............. 14
6.1 Maintenance ................................ 14
1 Safety ............................................ 3 6.2 Caring for the product .................. 14
1.1 Action-related warnings ................. 3 6.3 Checking the condensate drain
1.2 Intended use .................................. 3 pipework and tundish................... 14
1.3 General safety information............. 4 7 Decommissioning...................... 14
2 Notes on the documentation ...... 6 7.1 Temporarily decommissioning
2.1 Observing other applicable the product................................... 14
documents ..................................... 6 7.2 Permanently decommissioning
2.2 Storing documents......................... 6 the product................................... 14
2.3 Applicability of the instructions....... 6 8 Recycling and disposal............. 14
3 Product description..................... 7 9 Guarantee and customer
3.1 CE label ......................................... 7 service ........................................ 15
3.2 Benchmark .................................... 7 9.1 Guarantee.................................... 15
3.3 Serial number ................................ 7 9.2 Customer service......................... 15
3.4 Information on the identification Appendix ............................................... 16
plate ............................................... 7 A Operator level – overview ......... 16
3.5 Product design............................... 8 B Troubleshooting ........................ 16
3.6 Overview of the operator control
elements ........................................ 8
3.7 Description of the display............... 9
3.8 Description of button functions ...... 9
3.9 Timer............................................ 10
3.10 Operating levels........................... 10
4 Operation.................................... 10
4.1 Starting up the product ................ 10
4.2 Basic display................................ 10
4.3 Checking the heating system
pressure....................................... 10
4.4 Filling the heating installation....... 11
4.5 Selecting the operating mode ...... 11
4.6 Setting the hot water
temperature ................................. 11
4.7 Setting the heating flow
temperature ................................. 12
4.8 Product settings ........................... 12
4.9 Setting the timer........................... 12
4.10 Switching the product to
standby mode .............................. 13
4.11 Frost protection............................ 13
5 Troubleshooting ........................ 13
5.1 Detecting and rectifying faults...... 13
5.2 Fault codes in the display ............ 14
2 Operating instructions Essential 0020206372_03
 Safety 1
1 Safety ral heating installations and for
1.1 Action-related warnings hot water generation.
Classification of action-re- Intended use includes the fol-
lated warnings lowing:
The action-related warnings – observance of the operating
are classified in accordance instructions included for the
with the severity of the pos- product and any other system
sible danger using the following components
warning signs and signal words: – compliance with all inspection
Warning symbols and signal and maintenance conditions
words listed in the instructions.
Danger! This product can be used by
Imminent danger to life children aged from 8 years
or risk of severe personal and above and persons with
injury reduced physical, sensory or
Danger! mental capabilities or lack of
experience and knowledge if
Risk of death from electric
they have been given supervi-
shock
sion or instruction concerning
Warning. use of the product in a safe way
Risk of minor personal and understand the hazards in-
injury volved. Children shall not play
Caution. with the product. Cleaning and
Risk of material or envir- user maintenance shall not be
onmental damage made by children without super-
vision. Children must not play
1.2 Intended use
with the product. Cleaning and
There is a risk of injury or death user maintenance work must
to the user or others, or of dam- not be carried out by children
age to the product and other unless they are supervised.
property in the event of im-
Any other use that is not spe-
proper use or use for which it
cified in these instructions, or
is not intended.
use beyond that specified in this
The product is intended as a document shall be considered
heat generator for closed cent- improper use. Any direct com-

0020206372_03 Essential Operating instructions 3

1 Safety
mercial or industrial use is also ▶ Do not use naked flames (e.g.
deemed to be improper. lighters, matches).
Caution. ▶ Do not smoke.
Improper use of any kind is ▶ Do not use any electrical
prohibited. switches, mains plugs, door-
bells, telephones or other
1.3 General safety communication systems in the
information building.
1.3.1 Installation by skilled ▶ If it is safe to do so, close the
tradesmen only emergency control valve or
The installation, inspection, the main isolator.
maintenance and repair of the ▶ If possible, close the gas isol-
product, as well as the gas ratio ator cock on the product.
settings, must only be carried ▶ Warn other occupants in the
out by a competent person. building by yelling or banging
on doors or walls.
1.3.2 Danger caused by ▶ Leave the building immedi-
improper operation ately and ensure that others
Improper operation may present do not enter the building.
a danger to you and others, and ▶ Notify the gas supply com-
cause material damage. pany or Emergency Service
▶ Carefully read the enclosed Provider
instructions and all other ap- +44 (0) 800 111999 by tele-
plicable documents, particu- phone from outside of the
larly the "Safety" section and building.
the warnings.
1.3.4 Risk of death due to a
1.3.3 Risk of death from blocked or leaking flue
escaping gas gas pipe
What to do if you smell gas in What to do if you smell flue gas
the building: in the property:
▶ Avoid rooms that smell of ▶ Open all accessible doors
gas. and windows fully to provide
▶ If possible, open doors and ventilation.
windows fully and ensure ▶ Switch off the product.
adequate ventilation. ▶ Inform a competent person.

4 Operating instructions Essential 0020206372_03

 Safety 1
1.3.5 Risk of death from ▶ Do not alter the safety
escaping flue gas devices in any way.
If you operate the product with ▶ Do not damage or remove
an empty condensate siphon, any seals on components.
flue gas may escape into the ▶ Do not make any changes:
room air. – The product itself
▶ In order to operate the – to the gas, air, water and
product, ensure that the con- electricity supplies
densate siphon is always full. – to the entire flue gas install-
ation
1.3.6 Risk of death due to – to the entire condensate
explosive and flammable drain system
materials – to the expansion relief valve
▶ Do not use or store explosive – to the drain lines
or flammable materials (e.g. – to constructional condi-
petrol, paper, paint) in the in- tions that may affect the
stallation room of the product. operational reliability of the
product
1.3.7 Risk of death due to lack
of safety devices 1.3.9 Risk of injury and
A lack of safety devices (e.g. material damage due to
expansion relief valve, expan- maintenance and repairs
sion vessel) can lead to poten- carried out incorrectly or
tially fatal scalding and other not carried out at all
injuries, e.g. due to explosions. ▶ Never attempt to carry out
▶ Ask a competent person maintenance work or repairs
to explain how the safety on your product yourself.
devices work and where they ▶ Faults and damage should
are located. be immediately rectified by a
competent person.
1.3.8 Risk of death due
▶ Adhere to the maintenance
to changes to the
intervals specified.
product or the product
environment
▶ Never remove, bridge or
block the safety devices.

0020206372_03 Essential Operating instructions 5

1 Safety
1.3.10 Risk of corrosion 2 Notes on the
damage due to documentation
unsuitable combustion 2.1 Observing other applicable
and room air documents
Sprays, solvents, chlorinated ▶ You must observe all operating instruc-
cleaning agents, paint, adhes- tions enclosed with the system compon-
ents.
ives, ammonia compounds,
dust or similar substances may 2.2 Storing documents
lead to corrosion on the product ▶ Keep this manual and all other applic-
and in the air/flue pipe. able documents safe for future use.

▶ Ensure that the supply of 2.3 Applicability of the

combustion air is always free instructions
of fluorine, chlorine, sulphur, These instructions apply only to:
dust, etc. Product article number
▶ Ensure that no chemical sub- Article num- Gas Council
stances are stored at the in- ber Number
ESSENTIAL 0010016113 47-019-27
stallation site. 24c
ESSENTIAL 0010016115 47-019-28
1.3.11 Risk of material
28c
damage caused by
frost
▶ Ensure that the heating in-
stallation always remains in
operation during freezing con-
ditions and that all rooms are
sufficiently heated.
▶ If you cannot ensure the op-
eration, have a competent
person drain the heating in-
stallation.

6 Operating instructions Essential 0020206372_03

 Notes on the documentation 2
3 Product description 3.3 Serial number

3.1 CE label

1 2

The CE label shows that the products

comply with the basic requirements of the
applicable directives as stated on the iden-
tification plate.
The declaration of conformity can be
The serial number is located on the identi-
viewed at the manufacturer's site.
fication plate (1) and in the short operating
3.2 Benchmark instructions (2) (→ Page 7).
Glow-worm is a licensed member of the 3.4 Information on the
Benchmark Scheme. identification plate
Benchmark places responsibilities on both
manufacturers and installers. The purpose The identification plate is mounted on the
is to ensure that customers are provided underside of the product in the factory.
with the correct equipment for their needs, The identification plate keeps record of the
that it is installed, commissioned and country in which the product is to be
serviced in accordance with the manu- installed.
facturer’s instructions by a competent Information Meaning
person approved at the time by the Health on the identi-
and Safety Executive and that it meets the fication plate
requirements of the appropriate Building Barcode with serial number
Regulations.
The Benchmark Checklist can be used to Serial number For quality control purposes;
demonstrate compliance with Building 3rd and 4th digits = year of
Regulations and should be provided to the production
customer for future reference. Installers For quality control purposes;
are required to carry out installation, 5th and 6th digits = week of
commissioning and servicing work in production
accordance with the Benchmark Code of For identification purposes;
Practice which is available from the 7th to 16th digits = product
Heating and Hotwater Industry Council article number
who manage and promote the Scheme. For quality control purposes;
Benchmark is managed and promoted by 17th to 20th digits = place of
the Heating and Hotwater Industry manufacture
Council. Essential Product description
2H, G20 - Factory setting for type of
20 mbar gas and gas connection
(2 kPa) pressure
Cat. Approved gas category

For more information visit www.benchmark.org.uk.

0020206372_03 Essential Operating instructions 7

3 Product description
Information Meaning 3.5 Product design
on the identi-
fication plate
Condensing Efficiency class of the boiler
technology in accordance with EC Dir-
ective 92/42/EEC
Type: Xx3(x) Permissible flue gas connec-
tions
PMS Maximum water pressure in
heating mode
PMW Maximum water pressure in
hot water handling mode
V/Hz Electric connection
W Max. electrical power con-
sumption
IP Level of protection
Heating mode
Hot water generation
Pn Nominal heat output range
in heating mode
P Nominal heat output range
in hot water handling mode
2
Qn Nominal heating load range
in heating mode 1
Qnw Nominal heating load range
in hot water handling mode
1 Magnetic brief 2 Control elements
Tmax. Max. flow temperature
operating in-
NOx NOx class for the product
structions with
Code (DSN) Specific product code
type designation
→ "CE label" section
and serial num-
ber

Read the instructions. 3.6 Overview of the operator

→ "Recycling and disposal" control elements
section
5 1
GC no. Gas council number

4 3

1 Display 2 button

8 Operating instructions Essential 0020206372_03

 Product description 3
3 button 5 button Symbol Meaning
4 button Heating mode

3.7 Description of the display – Permanently on: Heating

mode activated
– Flashing: Burner on in
heating mode
1
Display flashing:
3
– Switching on the product
– Fault
Setting confirmed

/ Fault in the product

2
– Appears instead of the
1 Operating in- 3 Display showing basic display.
formation the current heat- OFF – Appears when the
2 Active operating ing flow temper- product goes into standby
mode, selecting ature, the filling mode.
and confirming pressure in the
the operating heating install- 3.8 Description of button
mode ation, the oper- functions
ating mode or a
Button Meaning
fault code
– Selecting the operating mode
Symbol Meaning – Confirm the operating mode
Burner operating correctly – Confirm setting
– Burner on – Increase the display contrast
Heating installation filling or – Setting the hot water temperat-
pressure ure
– Setting the heating flow tem-
– Permanently on: Filling
perature
pressure in the permitted – Increase or decrease the selec-
range. ted setting
– Flashing display: Filling – Increase the display contrast
pressure is outside of the
– Activate the product: On/off
permissible range or the
(standby)
purging function has been – Reset the product
activated.
DHW mode Adjustable values flash on the display.
– Permanently on: Hot wa- You must confirm any change to a value.
ter activated Only then is the new setting saved.
– Flashing: Burner on in If you do not press any buttons for five
draw-off mode seconds, the displays switches back to
Hot water saving mode the basic display.
– Hot water temperature < If you do not press any buttons for one
50 °C minute, the display contrast decreases.
– Normal operating temper-
ature

0020206372_03 Essential Operating instructions 9

4 Operation
3.9 Timer 4.1.2 Starting up the product
You can control the heating mode using
2 1
the timer.
Position for Functionality
the selection
switch
0 Heating mode permanently
switched off
Heating mode intervals in ▶ Press the (2) button.
accordance with the timer
I Heating mode permanently
◁ When the unit is switched on, the
"Basic display" is shown in the
switched on
display (1).
▶ Set the timer. (→ Page 12)
4.2 Basic display
3.10 Operating levels
The product has two operating levels:
– The operator level shows the most im-
portant information and offers set-up
options which do not require any special
prior knowledge.
– Specialised knowledge is required in or-
der to use the installer level (access for
competent persons). This is therefore
protected by an access code. The filling pressure in the heating installa-
Operator level – overview (→ Page 16) tion and the operating mode are shown in
the display's basic display.
To return to the basic display:
4 Operation – Wait more than five seconds without
4.1 Starting up the product pressing any buttons.

4.1.1 Opening the isolator devices If a fault message is present, the basic
display switches to the fault code.
Conditions: The competent person who installed
the unit will explain where the isolator devices are 4.3 Checking the heating system
and how to handle them. pressure
▶ Ensure that the gas isolator cock is fully 1. Once a month, check that the pressure
open. in the central heating system, which
▶ Ensure that the stop cocks in the heat- is displayed on the user interface,
ing installation's flow and return are is between 0.1 MPa and 0.15 MPa
open. (1.0 bar and 1.5 bar).
▶ Ensure that the cold water stop cock is ◁ If the filling pressure is correct, no
open. action needs to be taken.
▽ If the filling pressure is too low, add
more water to the heating installa-
tion.

10 Operating instructions Essential 0020206372_03

 Operation 4
Note 3. Fill with water until the required filling
If the heating flow temperature pressure is reached.
is shown in the display, press 4. Check the filling pressure in the
and hold the and buttons display.
at the same time for longer than 5. Close the filling cock after filling.
five seconds, or temporarily
deactivate heating mode in
4.5 Selecting the operating mode
order to display the pressure. Note
The unit is always activated with
2. Fill the heating installation. (→ Page 11) the preselected operating mode.

4.4 Filling the heating installation ▶ Press repeatedly until the display
Caution. shows the required operating mode.
Risk of material damage due Symbol Operating mode
to heating water that is ex- Heating + hot water
tremely calciferous or corros- +
ive or contaminated by chem- Heating only
icals.
Hot water only
Unsuitable tap water damages
the seals and diaphragms, ‒ No requirement
blocks components in the
product and heating installation 4.6 Setting the hot water
through which the water flows temperature
and causes noise.
Conditions: The temperature is controlled by the
▶ Only fill the heating install- boiler
ation with suitable heating
water. ▶ Set the hot water temperature on the
boiler (→ Page 12).
▶ In case of doubt, ask a com-
petent person for details. Conditions: The temperature is controlled by the
controller

Note ▶ Set the hot water temperature on the

The competent person is respons- controller.
ible for filling the heating installa-
tion the first time, any subsequent Note
top-ups and the water quality. If you press the or button,
The operator alone is respons- the display shows the sym-
ible for topping up the water in the bol.
heating installation.

1. Open all radiator valves (thermostatic

radiator valves) of the heating installa-
tion.
2. Slowly open the filling cock, as shown
to you by the competent person.

0020206372_03 Essential Operating instructions 11

4 Operation
4.6.1 Switching the warm start ◁ The actual heating flow temperature
function on and off is set automatically by the boiler.
Applicability: Combination unit, Available warm 4.8 Product settings
start function for hot water
Note
▶ Hold the buttons down simultan- The sequence in which the avail-
eously for more than 3 seconds. able settings are shown depends
◁ If is shown in the display, the on the operating mode selected.
warm start function is deactivated. If the Domestic hot water + Heat-
◁ If is not shown in the display, ing operating mode is selected,
the warm start function is activated. the hot water temperature must be
confirmed in order to set the flow
Note temperature of the heating.
The preheating function is made
available by a suitably special- 1. Press the or button to set the tem-
ised installer. perature.
2. Press the button to confirm.
4.7 Setting the heating flow
4.9 Setting the timer
temperature
Applicability: Timer, Great Britain
Conditions: Temperature controlled by the boiler,
with heating mode activated

▶ Set the heating flow temperature on the 6

1
boiler (→ Page 12).
5

Note 2
The competent person may
4
have adjusted the maximum
possible temperature.
3
Conditions: Temperature controlled by the control-
ler, with heating mode activated

▶ Set the maximum heating flow temper- 1. Turn the minute hand (4) clockwise
ature on the boiler (→ Page 12). until the arrow (2) points to the current
▶ Set the room temperature on the con- time on the 24-hour dial (3).
troller. 2. Slide the pin for the time interval, in
which the heating mode should be
◁ The actual heating flow temperature
switched on, outwards (6).
is set automatically by the controller.
3. Slide the pin for the time interval, in
Conditions: Outside temperature sensor connected which the heating mode should be
to the boiler, with heating mode activated switched off, inwards (5).
▶ When you press the , or but- 4. Set the selection switch (1) to the mid-
ton. position .
◁ The display shows the heating flow
temperature calculated by the boiler.

12 Operating instructions Essential 0020206372_03

 Troubleshooting 5
4.10 Switching the product to 4.11.2 Frost protection for the
standby mode system
▶ Press the button for less than three Note
seconds. Ensure that the product's power
◁ Once the requirement currently in and gas supply are working cor-
use has finished, the display will rectly.
show OFF and go out.
◁ The product is now in standby mode. Conditions: If you are away from home for several
◁ The product's frost protection func- days, Without controller
tion is activated.
▶ Switch the product to standby mode.
◁ The main power supply is not inter- (→ Page 13)
rupted. The product continues to be
supplied with power. Conditions: If you are away from home for several
days, With controller
4.11 Frost protection
▶ Program the number of days you will
4.11.1 The product's frost be away in the controller to activate the
protection function frost protection devices.
The frost protection function switches on Conditions: If you are away from home for a pro-
the boiler and the pump as soon as the longed period
protection temperature in the heating cir-
cuit is reached.
▶ Contact a qualified competent person,
who can completely drain the system or
– Protection temperature: 12 ℃ protect the heating circuit by adding a
The pump stops once the minimum wa- special frost protection agent for heating
ter temperature in the heating circuit is installations.
reached.
– Minimum water temperature: 15 ℃ 5 Troubleshooting
If the burner ignition temperature in the
heating circuit is reached, the burner 5.1 Detecting and rectifying faults
switch is switched on and continues ▶ If problems occur whilst operating the
to operate until the burner anti-cycling product, you can carry out certain self-
temperature is reached. checks with the aid of the table in the
– Burner ignition temperature: 7 ℃ appendix.
– Burner anti-cycling temperature: 35 ℃ Troubleshooting (→ Page 16)
▶ If the product still does not function
The hot water circuit (cold and hot water)
without problems after the checks have
is not protected by the boiler.
been carried out using the table, con-
Frost protection for the system can only be tact your competent person to rectify
guaranteed by the boiler. the problem.
A controller is required to control the tem-
perature of the system.

0020206372_03 Essential Operating instructions 13

6 Care and maintenance
5.2 Fault codes in the display
Fault codes have priority over all other dis- ▶ If you notice a fault, have it rectified by
plays. If several faults occur at the same a competent person.
time, the corresponding codes are dis-
played alternately for two seconds each. 7 Decommissioning
▶ If your product displays a fault code 7.1 Temporarily decommissioning
(F.xx), contact a competent person. the product
▶ Temporarily decommission the product
6 Care and maintenance only if there is no risk of frost.
▶ Switch off the product via the main
6.1 Maintenance switch provided on-site.
An annual inspection of the product ◁ The display goes out.
carried out by a competent person is a
prerequisite for ensuring that the product ▶ When decommissioning for an exten-
is permanently ready and safe for ded period (e.g. holiday), you should
operation, reliable, and has a long also close the gas isolator cock and the
working life. cold water stop cock.
After servicing, complete the relevant 7.2 Permanently
service interval record section of the
decommissioning the product
benchmark checklist, located at the rear
of the installation manual ▶ Have a competent person permanently
decommission the product.
6.2 Caring for the product
Caution.
8 Recycling and disposal
Risk of material damage
caused by unsuitable clean- ▶ The competent person who installed
ing agents. your product is responsible for the dis-
posal of the packaging.
▶ Do not use sprays, scouring
agents, detergents, solvents
or cleaning agents that con- If the product is identified with this
tain chlorine. symbol:
▶ In this case, do not dispose of the
▶ Clean the casing with a damp cloth and product with the household waste.
a little solvent-free soap. ▶ Instead, hand in the product to a collec-
tion centre for old electrical or electronic
6.3 Checking the condensate appliances.
drain pipework and tundish
The condensate drain pipework and tun- If the product contains batteries that
dish must always be penetrable. are marked with this symbol, these bat-
teries may contain substances that are
▶ Regularly check the condensate drain hazardous to human health and the envir-
pipework and tundish for faults and,
onment.
particularly, for blockages.
▶ In this case, dispose of the batteries at
You must not be able to see or feel any a collection point for batteries.
obstructions in the condensate drain pipe-
work and tundish.

14 Operating instructions Essential 0020206372_03

 Guarantee and customer service 9
9 Guarantee and customer
service
9.1 Guarantee
For information on the manufacturer's
guarantee, you can write to the contact
address that is provided on the back page.

9.2 Customer service

For contact details for our customer ser-
vice department, you can write to the ad-
dress that is provided on the back page, or
you can visit www.glow-worm.co.uk.

0020206372_03 Essential Operating instructions 15

Appendix
Appendix
A Operator level – overview
Setting level Values Unit Increment, select Default set-
Min. Max. ting
Heating installation
Pressure in the heating in- Current value bar 0.1
stallation 1 1.5
Heating flow temperature Current value ℃ 1 60
10 Preset
in the
system
Hot water generation
Hot water temperature Current value ℃ 1 55
35 60
Eco hot water temperature Current value ℃ 1
35 50

B Troubleshooting
Fault Cause Measure
Product does not The gas isolator cock installed on-site Open both gas isolator cocks.
start up: and/or the gas isolator cock on the
– No hot water product is closed.
– Heating does The cold water stop cock is closed. Open the cold water stop cock.
not heat up The power supply in the building is dis- Check the fuse in the build-
connected. ing. The product automatically
switches on after the power
supply is restored.
The product is switched off. Switch on the product (→ "Switch-
ing on the product" section).
The heating flow temperature or hot Set the heating flow temperat-
water temperature has been set too ure and hot water temperature (→
low. "Setting the heating flow temper-
ature" section/→ "Setting the hot
water temperature" section).
The system pressure is insufficient. Fill the heating installation (→
Low water pressure in the heating in- "Filling the heating installation"
stallation (fault code: F.22). section).
If the pressure drops frequently,
contact your competent person
about this.

16 Operating instructions Essential 0020206372_03

 Appendix
Fault Cause Measure
Product does not The system pressure is too high. Purge a radiator in order to re-
start up: duce the pressure in the heating
– No hot water installation, or contact your com-
– Heating does petent person about this.
not heat up There is air in the heating installation. Purging the radiators
If the problem occurs again: In-
form the competent person
After three successive failed ignition Press the button. The product
attempts, the system switches to fault carries out a new ignition attempt.
mode (fault code: F.28). If the ignition problem is not rec-
tified after three fault clearance
attempts, contact a competent
person.
Hot water gener- The external controller is not set cor- Set the external controller cor-
ation functioning rectly. rectly (→ Controller operating in-
correctly; heating structions).
does not start up.

0020206372_03 Essential Operating instructions 17

Publisher/manufacturer
Glow-worm
Nottingham Road ‒ Belper ‒ Derbyshire DE56 1JT
Telephone 01773 824639 ‒ Technical
helpline 0330 100 7679
After sales service 0330 100 3142 0020206372_03
www.glow-worm.co.uk

0020206372_03 ‒ 01.08.2019

© These instructions, or parts thereof, are protected by

copyright and may be reproduced or distributed only with the
manufacturer's written consent.
We reserve the right to make technical changes. The energy you need