Operating instructions

ecoTEC exclusive
627 (VU 256/5‑7 (H-GB))
835 (VUW 356/5‑7 (H-GB))
843 (VUW 436/5‑7 (H-GB))

GB, IE

Publisher/manufacturer
Vaillant GmbH
Berghauser Str. 40 D-42859 Remscheid
Tel. +492191 18 0 Fax +492191 18 2810
[email protected] www.vaillant.de
Contents

Contents Appendix ............................................................................ 13

A Operator level – overview ................................. 13
1 Safety .................................................................... 3 B Troubleshooting ................................................ 13
1.1 Action-related warnings ......................................... 3 C Status codes – Overview .................................. 14
1.2 Intended use .......................................................... 3
1.3 General safety information .................................... 3
2 Notes on the documentation .............................. 5
2.1 Observing other applicable documents ................. 5
2.2 Storing documents................................................. 5
2.3 Validity of the instructions ...................................... 5
3 Product description............................................. 5
3.1 Product design....................................................... 5
3.2 Control elements.................................................... 5
3.3 Operator control panel ........................................... 5
3.4 Displayed symbols................................................. 6
3.5 Information on the identification plate.................... 6
3.6 Serial number ........................................................ 6
3.7 CE marking ............................................................ 6
3.8 Benchmark............................................................. 6
3.9 Energy Saving Trust Endorsed Products .............. 7
4 Operation.............................................................. 7
4.1 Operating concept ................................................. 7
4.2 Basic display.......................................................... 7
4.3 Menu display.......................................................... 7
4.4 Operating levels..................................................... 7
4.5 Cabinet-type casing ............................................... 8
4.6 Opening the isolator devices ................................. 8
4.7 Starting up the product .......................................... 8
4.8 Switching on the product ....................................... 8
4.9 Setting the language.............................................. 8
4.10 Setting the domestic hot water temperature.......... 8
4.11 Switching Comfort mode on and off ...................... 8
4.12 Setting the heating flow temperature..................... 9
4.13 Switching Green iQ mode on and off .................... 9
4.14 Guaranteeing the correct filling pressure of the
heating installation ................................................. 9
4.15 Switching off the product's functions ................... 10
4.16 Protecting the heating installation against
frost...................................................................... 10
5 Detecting and rectifying faults ......................... 11
6 Calling up (Live monitor) status codes ........... 11
7 Care and maintenance ...................................... 11
7.1 Maintenance ........................................................ 11
7.2 Caring for the product .......................................... 11
7.3 Reading maintenance messages ........................ 11
7.4 Checking the condensate drain pipework and
tundish ................................................................. 11
8 Decommissioning.............................................. 11
8.1 Temporarily decommissioning the product.......... 11
8.2 Permanently decommissioning the product......... 11
9 Recycling and disposal..................................... 11
10 Guarantee and customer service..................... 12
10.1 Guarantee............................................................ 12
10.2 Customer service................................................. 12

2 Operating instructions ecoTEC exclusive 0020193967_02

 Safety 1
1 Safety this document, shall be considered improper
use. Any direct commercial or industrial use
1.1 Action-related warnings is also deemed to be improper.
Classification of action-related warnings Caution.
The action-related warnings are classified in Improper use of any kind is prohibited.
accordance with the severity of the possible
danger using the following warning signs and 1.3 General safety information
signal words:
1.3.1 Installation by competent persons
Warning symbols and signal words only
Danger!
The installation, inspection, maintenance
Imminent danger to life or risk of and repair of the product, as well as the gas
severe personal injury ratio settings, must only be carried out by a
Danger! competent person.
Risk of death from electric shock
1.3.2 Danger caused by improper
Warning. operation
Risk of minor personal injury
Improper operation may present a danger to
Caution. you and others, and cause material damage.
Risk of material or environmental ▶ Carefully read the enclosed instructions
damage and all other applicable documents, par-
1.2 Intended use ticularly the "Safety" section and the warn-
ings.
There is a risk of injury or death to the user or ▶ Only carry out the activities for which in-
others, or of damage to the product and other structions are provided in these operating
property in the event of improper use or use instructions.
for which it is not intended.
The product is intended as a heat generator 1.3.3 Risk of death from escaping gas
for closed heating installations and for do- What to do if you smell gas in the building:
mestic hot water generation. ▶ Avoid rooms that smell of gas.
Intended use includes the following: ▶ If possible, open doors and windows fully
– observance of the operating instructions and ensure adequate ventilation.
included for the product and any other ▶ Do not use naked flames (e.g. lighters,
installation components matches).
– compliance with all inspection and main- ▶ Do not smoke.
tenance conditions listed in the instruc- ▶ Do not use any electrical switches, mains
tions. plugs, doorbells, telephones or other com-
munication systems in the building.
This product can be used by children aged
from 8 years and above and persons with ▶ If it is safe to do so, close the emergency
reduced physical, sensory or mental capabil- control valve or the main isolator.
ities or lack of experience and knowledge if ▶ If possible, close the gas stopcock on the
they have been given supervision or instruc- product.
tion concerning use of the product in a safe ▶ Warn other occupants in the building by
way and understand the hazards involved. yelling or banging on doors or walls.
Children must not play with the product. ▶ Leave the building immediately and ensure
Cleaning and user maintenance work must that others do not enter the building.
not be carried out by children unless they are ▶ Notify the gas supply company or
supervised. the Emergency Service provider
Any other use that is not specified in these +44 (0) 800 111999 by telephone once you
instructions, or use beyond that specified in are outside of the building.

0020193967_02 ecoTEC exclusive Operating instructions 3

1 Safety
1.3.4 Risk of death due to blocked or ▶ Ensure that the combustion air supply is
leaking flue pipework always free of fluorine, chlorine, sulphur,
What to do if you smell flue gas in the prop- dust, etc.
erty: ▶ Ensure that no chemical substances are
stored at the installation site.
▶ Open all accessible doors and windows
fully to provide ventilation. 1.3.9 Risk of material damage caused by
▶ Switch off the product. frost
▶ Inform a competent person. ▶ Ensure that the heating installation always
1.3.5 Risk of death due to explosive and remains in operation during freezing con-
flammable materials ditions and that all rooms are sufficiently
heated.
▶ Do not use the product in storage rooms ▶ If you cannot ensure the operation, have a
that contain explosive or flammable sub- competent person drain the heating install-
stances (such as petrol, paper or paint). ation.
1.3.6 Risk of death due to changes to the 1.3.10 Risk of injury and material damage
product or the product environment due to maintenance and repairs
▶ Never remove, bridge or block the safety carried out incorrectly or not carried
devices. out at all
▶ Do not tamper with any of the safety ▶ Never attempt to carry out maintenance
devices. work or repairs on your product yourself.
▶ Do not damage or remove any tamper- ▶ Faults and damage should be immediately
proof seals on components. rectified by a competent person.
▶ Do not make any changes: ▶ Adhere to the maintenance intervals spe-
– The product itself cified.
– to the gas, supply air, water and electri-
city supply lines
– to the entire flue system
– to the entire condensate discharge sys-
tem
– to the expansion relief valve
– to the drain pipework
– to constructional conditions that may
affect the operational reliability of the
product

1.3.7 Risk of poisoning caused by

insufficient combustion air supply
Condition: Open-flued operation
▶ Ensure that there is a sufficient combus-
tion air supply.

1.3.8 Risk of corrosion damage due to

unsuitable combustion and room air
Sprays, solvents, chlorinated cleaning
agents, paint, adhesives, ammonia com-
pounds, dust or similar substances may lead
to corrosion on the product and in the air/flue
pipe.

4 Operating instructions ecoTEC exclusive 0020193967_02

 Notes on the documentation 2
2 Notes on the documentation 3.2 Control elements

2.1 Observing other applicable documents 5

▶ You must observe all operating instructions enclosed with
the system components.
50
2.2 Storing documents
▶ Keep this manual and all other applicable documents
safe for future use.

2.3 Validity of the instructions

These instructions apply only to:
4 3 2 1
Product article number
Article num- Gas Council 1 On/off button 3 Reset button
ber Number 2 Built-in controller (ac- 4 Operating buttons
627 (VU 256/5‑7 (H-GB)) 0010017063 41-694-02 cessory)
5 Display
ecoTEC exclusive
835 (VUW 356/5‑7 (H- 0010017064 47-044-66
GB)) ecoTEC exclusive 3.3 Operator control panel
843 (VUW 436/5‑7 (H- 0010017065 47-044-67
GB)) ecoTEC exclusive

3 Product description
1
3.1 Product design
8

7
50 2

3
6

1 Current heating flow 4 and button

temperature, filling
5 Maximum output op-
pressure of the heating
eration (for chimney
installation, operating
sweeps only)
mode, fault code or
6 Access to the menu for
additional information
additional information
2 Current assignment of
7 Current assignment of
the right-hand selection
1 Control elements 3 Front flap the left-hand selection
button
button
2 Plate with serial number 3 Left- and right-hand
8 Active operating status
on the rear selection buttons

The display lights up

– if you switch on the product or

0020193967_02 ecoTEC exclusive Operating instructions 5

3 Product description
– if you press a button while the product is switched on. Information on the Meaning
At first, pressing this button does not trigger any other identification plate
function. 2H, G20 – 20 mbar Gas group and gas connection pressure
The light goes out after one minute if you do not press any (2.0 kPa) as set at the factory
button. ww/yyyy Date of manufacture: Week/year
Cat. Approved unit categories
3.4 Displayed symbols
Types Approved gas-fired units
Symbol Meaning Explanation PMS Permissible total overpressure in heating
mode
Burner operating cor- Burner on
rectly PMW Permissible total overpressure during hot
water generation
Current burner modula-
Tmax. Max. flow temperature
tion rate
ED 92/42 Current efficiency directive fulfilled with
4* rating
Current filling pressure of – Permanently on:
bar the heating system Filling pressure in
V Hz Mains voltage and mains frequency

The dashed lines show the permitted range. W Max. electrical power consumption
the permitted range. – Flashing: Filling IP Level of protection
pressure outside
the permitted range. Heating mode

Hot water generation – Permanently on: Hot water generation

active Draw-off mode be-
fore burner is on P Nominal heat output range
– Flashing: Burner on Q Heat input range
in draw-off mode
D Nominal hot water draw-off rate
Heating mode active – Permanently on:
Heating mode heat Bar code with serial number,
requirement 7th to 16th digit = product article number
– Flashing: Burner on
in heating mode
3.6 Serial number
Green iQ mode active – Permanently on:
Energy-saving mode The serial number is located on a plate behind the front flap.
active The plate is in a plastic fish plate. You can also display the
Maintenance required Information on mainten- serial number in the display.
ance message in the
"Live Monitor". 3.7 CE marking
Summer mode active
Heating mode is
switched off
Burner anti-cycling time To avoid the need for
is active frequent switching on
The CE marking shows that the products comply with the
and off (increases the
product's working life).
basic requirements of the applicable directives as stated on
the declaration of conformity.
Fault in the product Appears instead of the
basic display, may be The declaration of conformity can be viewed at the manufac-
an explanatory plain text turer's site.
F.XX
display.
3.8 Benchmark
3.5 Information on the identification plate Vaillant is a licensed member of the Benchmark Scheme.
The identification plate is mounted on the underside of the Benchmark places responsibilities on both manufacturers
product in the factory. and installers. The purpose is to ensure that customers are
Validity: Product with integrated hot water generation
provided with the correct equipment for their needs, that it is
installed, commissioned and serviced in accordance with the
OR Product with integrated hot water generation
manufacturer’s instructions by a competent person approved
at the time by the Health and Safety Executive and that it
Information on the Meaning meets the requirements of the appropriate Building Regu-
identification plate
lations. The Benchmark Checklist can be used to demon-
strate compliance with Building Regulations and should be
Read the instructions.
provided to the customer for future reference.
VU(W) ... Type designation Installers are required to carry out installation, commission-
ing and servicing work in accordance with the Benchmark
..6/5-7 Calorific value power/product generation
equipment Code of Practice which is available from the Heating and
Hotwater Industry Council who manage and promote the
ecoTEC exclusive Product description
Scheme.

6 Operating instructions ecoTEC exclusive 0020193967_02

 Operation 4
Benchmark is managed and promoted by the Heating and You must always confirm a change to a value. Only then is
Hotwater Industry Council. the new setting saved. You can press to cancel a proced-
ure.

4.2 Basic display

50
For more information visit www.centralheating.co.uk

3.9 Energy Saving Trust Endorsed Products

The basic display shows the current condition of the product.
If you press a selection button, the activated function is dis-
played in the display.
The functions that are available depend on whether a con-
Only the most energy efficient products can carry the troller is connected to the product.
‘Energy Saving Trust Endorsed Product’ brandmark making You can switch back to the basic display by:
it easy for consumers to choose products that have met strict
energy performance criteria. – Pressing to exit the selection levels
Available for: Boilers, Heating controls and chemical inhib- – Not pressing any button for longer than 15 minutes.
itors, the Energy Saving Trust endorsed product brandmark If there is an error message present, the basic displays
gives consumers confidence that a product will cost less to switches to the error message.
run, help lower energy bills and reduce carbon emissions.
About the Energy Saving Trust 4.3 Menu display
Energy Saving Trust is an independent and impartial organ-
4
isation that provides trusted energy saving advice to em-
power millions of people to lead affordable, low energy life-
Xxxx 1
styles. For more information visit energysavingtrust.org.uk Xxxxxxxxxxx
Xxxx Xxxxxxx
3
Xxxxxxxxxx
4 Operation
xxxxxx Xxxxxxx
4.1 Operating concept
2
Operator Function
control 1 Scroll bar 3 Selection level list
element entries
2 Current assignment of
– Setting the hot water temperature 4 Name of the selection
the and buttons.
level
– Cancelling the activation of an operating
mode
You can find an overview of the menu structure in the ap-
– Cancelling a change to a set value pendix.
– Going one selection level higher
Operator level – overview (→ Page 13)
– Setting the heating flow temperature
– Reading the system pressure
4.4 Operating levels
– Activating the comfort mode
– Activating the operating mode The product has two operating levels.
– Confirm setting The operating level for the operator shows information and
– Going one selection level lower offers set-up options that do not require any special prior
+ at – Calling up the menu knowledge.
the same The operating level for the competent person is protected by
time
a code.
or – Reducing or increasing the set value
Operator level – overview (→ Page 13)
– Scrolling through menu entries

The current function of the and buttons is shown in

the display.
Adjustable values are always displayed as flashing.

0020193967_02 ecoTEC exclusive Operating instructions 7

4 Operation
4.5 Cabinet-type casing 4.10 Setting the domestic hot water temperature
Enclosing the product in cabinet-type casing requires compli- Danger!
ance with the applicable design instructions.
Risk of death from legionella.
If you require cabinet-type casing for your product, consult
a heating specialist company. Never, under any circum- Legionella multiply at temperatures below
stances, enclose the product yourself. 60 °C.
▶ Have a competent person inform you
4.6 Opening the isolator devices about the measures that should be taken
1. Ask the competent person who installed the product to to protect against Legionella in your in-
explain to you where these isolators are located and stallation.
how to handle them. ▶ Do not set any water temperatures below
2. Open the gas stopcock fully. 60 °C without consulting the competent
3. Open the service valves in the heating installation's flow person first.
and return.

Validity: Product with integrated hot water generation 1. Press ( ).

▶ Open the cold-water isolation valve. ◁ The set domestic hot water temperature flashes in
the display.
4.7 Starting up the product Condition: No control connected

▶ Only start up the product once the casing has been com-
▶ Change the domestic hot water temperature by pressing
pletely closed.
or .

4.8 Switching on the product ▶ Confirm by pressing .

Condition: Controller connected

2
▶ Use to set the maximum possible domestic hot water
temperature on the product.
▶ Confirm by pressing .
50 ▶ Set the required domestic hot water temperature on the
control (→ Control operating instructions).

4.11 Switching Comfort mode on and off

Validity: Product with integrated hot water generation

1 Note
Comfort mode immediately supplies hot water at
▶ Press the on/off button (1). the required temperature, without you having to
◁ The "Basic display" (→ Page 7) (2) appears on the wait for the water to heat up.
display.

1. Press ( ).
4.9 Setting the language
2. Press ( ).
1. Press and hold and at the same time. ◁ Comfort on or Comfort off are shown flashing in
2. Also briefly press . the display.
3. Press and hold and until the display shows the 3. Activate or deactivate Comfort mode by pressing or
language setting. respectively.
4. Select the required language by pressing or . 4. Press to confirm this change.
5. Confirm by pressing . ◁ When you have activated Comfort mode, the " "
6. Once you have set the correct language, press symbol appears on the basic display. When you
again to confirm this. have deactivated Comfort mode, the " " symbol
goes out on the basic display.

8 Operating instructions ecoTEC exclusive 0020193967_02

 Operation 4
4.12 Setting the heating flow temperature 4.14 Guaranteeing the correct filling pressure of
the heating installation
1. Press ( ).
◁ The target value of the heating flow temperature 4.14.1 Checking the filling pressure of the heating
appears on the display. installation

Note
Note
To ensure that the heating installation operates
The competent person may have adjusted
smoothly, the filling pressure when the heating
the maximum possible temperature.
installation is cold must be between 0.1 MPa and
0.2 MPa (1.0 bar and 2.0 bar) or lie between the
Condition: No controller connected two dashed lines in the bar graph display.
If the heating installation extends over several
▶ Use or to set the required heating flow temperat- storeys, a higher filling pressure may be required
ure. for the heating installation. Ask a competent per-
▶ Confirm by pressing . son for details.
Condition: Controller connected In addition, the symbol appears after approx.
one minute.
▶ Set the maximum possible heating flow temperature on
If the filling pressure in the heating installation
the product.
falls below 0.05 MPa (0.5 bar), then the product
▶ Confirm by pressing . switches off. The display alternates between the
▶ Set the required heating flow temperature on the control- fault message F.22 and the current filling pres-
ler (→ Controller operating instructions). sure.

4.13 Switching Green iQ mode on and off

1. Press twice.
Note ◁ The values for the current filling pressure and for the
Green iQ mode is an energy-saving operating minimum and maximum filling pressures appear in
mode. If this mode is activated, the product oper- the display.
ates in the heating and cylinder charging mode in 2. Check the filling pressure in the display.
such a way that the maximum benefits associated Result 1:
with condensing technology are achieved.
System pressure: 0.1 to 0.2 MPa (1.0 to 2.0 bar)
The filling pressure is in the intended pressure range.
1. Press and at the same time. Result 2:
◁ The menu is called up. Filling pressure: < 0.08 MPa (< 0.80 bar)
2. Navigate to the Green iQ menu item and press . ▶ Fill the heating installation. (→ Page 9)
– Menu → Basic settings → Green iQ ◁ If you have topped up the installation with suf-
3. Press or to activate or deactivate Green iQ ficient heating water, the display automatically
mode respectively. disappears after 20 seconds.
◁ Mode on or Mode off will flash on the display.
4. Confirm by pressing .
4.14.2 Filling the heating installation
◁ If you have activated Green iQ mode, the symbol Caution.
will appear on the basic display. If you have deactiv-
Risk of material damage due to heating
ated Green iQ mode, the symbol will disappear
from the basic display. water that is extremely calciferous or cor-
rosive or contaminated by chemicals.
Unsuitable tap water damages the seals
and diaphragms, blocks components in the
product and heating installation through
which the water flows and causes noise.
▶ Only fill the heating installation with suit-
able heating water.
▶ In case of doubt, ask a competent person
for details.

1. Ask a competent person where the filling cock is loc-

ated.
2. Open all radiator valves (thermostatic radiator valves) of
the heating installation.

0020193967_02 ecoTEC exclusive Operating instructions 9

4 Operation
Condition: Product for heating mode only 4.15 Switching off the product's functions

▶ Connect the filling cock to a hot water supply in the way 4.15.1 Switching off hot water generation
you were told by the competent person.
Validity: Product with hot water generation through external domestic hot
▶ Open the hot water supply. water cylinder
▶ Turn the filling cock on slowly and allow water to flow in
until the required filling pressure has been reached. 1. To switch off cylinder charging without switching off
▶ Close the hot water supply. heating mode, press ( ).
▶ Purge all radiators. ◁ The set hot water temperature flashes in the display.
▶ Check the filling pressure in the display. 2. Use the button to set the hot water temperature to
▶ Top up with more water if necessary. Cylinder charging off.
▶ Close the hot water supply. 3. Confirm by pressing .
Condition: Product with integrated hot water generation and filling loop
◁ Cylinder charging is switched off.
◁ Only the frost protection function for the cylinder
remains active.

4 4.15.2 Switching off heating mode (Summer mode)

1. To switch off heating mode without switching off hot
water generation, press ( ).
3
◁ The value of the heating flow temperature appears
in the display.
2. Use the button to set the heating flow temperature to
Heating off.
3. Confirm by pressing .
A ◁ Heating mode is switched off
◁ The symbol appears in the display.
1
B 4.16 Protecting the heating installation against
frost
4.16.1 Frost protection function
2
Caution.
▶ Fit the double non-return valve (1) of the filling line to Risk of material damage due to frost.
the cold water stop valve and secure the valve with the The frost protection function cannot guaran-
spring clip (2). tee flow through the entire heating installa-
▶ To fill, first open the stop valve (3). tion, which means that parts of the heating in-
▶ Slowly open the stop valve (4) so that the water flows stallation may freeze and therefore become
into the heating system. Fill it with water until the re- damaged.
quired filling pressure is reached.
▶ Close the stop valve (4). ▶ During a period of frost, ensure that the
▶ Purge all radiators. heating installation remains in operation
▶ Check the filling pressure in the display. and that all rooms are sufficiently heated,
▶ Top up with more water if necessary. even when you are away.
▶ After filling, close both stop valves and disconnect the
filling device by removing the double non-return valve
Note
from the cold water stop valve.
To keep the frost protection devices active, you
should switch your product on and off using the
Note controller, if one is provided.
Both stop valves must be closed while the
heating system is operating and the filling line
must be removed from the double non-return If the heating flow temperature falls below 5 °C when the
valve again. on/off button is on, the product comes into operation and
heats the circulating water to approx. 30 °C on both the heat-
ing side and the hot water side (if available).
3. Return to the basic display. (→ Page 7)
4.16.2 Draining the heating installation
Another way to protect the heating installation and the
product from frost for very long switch-off times is to drain
them completely.
▶ Consult a competent person about this.

10 Operating instructions ecoTEC exclusive 0020193967_02

 Detecting and rectifying faults 5
5 Detecting and rectifying faults 7.4 Checking the condensate drain pipework
and tundish
▶ If faults occur, proceed in accordance with the table in
The condensate drain pipework and tundish must always be
the appendix.
penetrable.
Troubleshooting (→ Page 13)
▶ If you are unable to eliminate the faults using the spe- ▶ Regularly check the condensate drain pipework and tun-
cified measures, if fault messages (F.xx) are displayed, dish for faults and, particularly, for blockages.
or if the product does not function correctly, contact a You must not be able to see or feel any obstructions in the
competent person. condensate drain pipework and tundish.
▶ If you notice a fault, have it rectified by a competent per-
son.
6 Calling up (Live monitor) status codes
1. Press and at the same time.
8 Decommissioning
◁ The menu is called up.
2. Navigate to Menu → Live monitor and confirm by 8.1 Temporarily decommissioning the product
pressing .
Status codes – Overview (→ Page 14) Caution.
Risk of material damage due to frost.
The frost protection and monitoring devices
7 Care and maintenance are only active while the product is connected
to the power mains and switched on via the
7.1 Maintenance
on/off button, and when the gas isolator cock
An annual inspection of the product carried out by a compet- is open.
ent person is a prerequisite for ensuring that the product is
permanently ready and safe for operation, reliable, and has a ▶ Temporarily decommission the product
long working life. only if no frost is expected.
After servicing, complete the relevant service interval record
section of the benchmark checklist, located at the rear of the
1. Switch off the product using the on/off button.
installation manual.
◁ The display goes out.
2. When decommissioning the product for an extended
period (e.g. holiday), also close the gas isolator cock.
7.2 Caring for the product
8.2 Permanently decommissioning the product
Caution.
▶ Have a competent person permanently decommission
Risk of material damage caused by un- the product.
suitable cleaning agents.
▶ Do not use sprays, scouring agents, de-
tergents, solvents or cleaning agents that 9 Recycling and disposal
contain chlorine.
▶ The competent person who installed your product is re-
sponsible for the disposal of the packaging.
▶ Clean the casing with a damp cloth and a little solvent-
free soap.

If the product is labelled with this mark:

7.3 Reading maintenance messages
▶ In this case, do not dispose of the product with the
If the symbol is shown in the display, the product requires household waste.
maintenance work. The product is not in fault mode; it contin-
ues to operate.
▶ Instead, hand in the product to a collection centre for
waste electrical or electronic equipment.
▶ Consult a competent person.
▶ If the water pressure is flashing at the same time, simply
add more heating water. If the product contains batteries that are labelled with
this mark, these batteries may contain substances that are
hazardous to human health and the environment.
▶ In this case, dispose of the batteries at a collection point
for batteries.

0020193967_02 ecoTEC exclusive Operating instructions 11

10 Guarantee and customer service
10 Guarantee and customer service
10.1 Guarantee
– Two year guarantee
Vaillant provides this appliance with a parts and labour
guarantee against defects that may occur within twenty-
four months of the installation date. For the 2nd year of the
guarantee to be valid an annual service must be carried out
by a competent person approved at the time by the Health
and Safety Executive one year after installation. The cost of
this annual service is not included in the guarantee.
– Registering with us
Registration is simple. Just complete the Guarantee Regis-
tration Card and return to Vaillant within 30 days of installa-
tion. Your details will then be automatically registered within
the Vaillant scheme.
– Immediate help
If your Vaillant boiler develops a fault your first action should
be to contact your installer, as his professional assessment
is needed under the terms of our Guarantee. If you are un-
able to contact your installer, phone Vaillant Service Solu-
tions:
Telephone: 0330 100 3461

10.2 Customer service

To ensure regular servicing, it is strongly recommended
that arrangements are made for a Maintenance Agreement.
Please contact Vaillant Service Solutions for further details:
Telephone: 0330 100 3461

12 Operating instructions ecoTEC exclusive 0020193967_02

 Appendix

Appendix
A Operator level – overview

Setting level Values Unit Increment, select Default

setting
Min. Max.
Water pressure →
Water pressure Current value bar

Live monitor →
Status Current value

Information →
Contact details Phone number
Serial number Permanent value
Display contrast Current value 1 25
15 40
comDIALOG Current value No function

Basic settings →
Language Current language Languages available for selection Country-
specific
Green iQ Current value On, Off On
Display contrast Current value 1 25
15 40
Resets →
Reset anti-cycl. time Current value min

B Troubleshooting

Fault Cause Measure

Product does not start The gas isolator cock installed on-site and/or the gas Open both gas isolator cocks.
up: isolator cock on the product is closed.

– No hot water The cold water stop valve is closed. Open the cold water stop valve.
– Heating remains cold The power supply in the building is disconnected. Check the fuse in the building. The product
switches on automatically when the power is
restored.
The product is switched off. Switch on the product (→ "Switching on the
product" section).
The heating flow temperature is set too low or to the Set the heating flow temperature and hot water
Heating off position, and/or the hot water temperature temperature (→ "Setting the heating flow temper-
is set too low. ature" section/→ "Setting the hot water temperat-
ure" section).
The system pressure is insufficient. Fill the heating installation (→ "Filling the heating
Low water pressure in the heating installation (fault mes- installation" section).
sage: F.22).
There is air in the heating installation. Have your competent person purge the heating
installation.
After three unsuccessful attempts to ignite the flame, the Press the reset button for one second. The
product switches to fault mode (fault message: F.28). product makes another attempt to ignite the
flame.
If you have been unable to eliminate the ignition
fault after three reset attempts, consult a com-
petent person.

0020193967_02 ecoTEC exclusive Operating instructions 13

Appendix

Fault Cause Measure

Product does not start There is a fault in the flue gas route (fault message: Have your competent person rectify the fault.
up: F.36/F.37):

– No hot water – The symbols XXXXX are shown in the display.

– Heating remains cold – The red LED is lit continuously.
Hot water generation The external controller is not set correctly. Set the external controller correctly (→ Controller
functioning correctly; operating instructions).
heating does not start
up.

C Status codes – Overview

Status codes that are not listed here can be viewed in the installation instructions.

Status code Meaning

Displays in heating mode
S.00 Heating: No heat demand
S.01 Heating mode: Fan start-up
S.02 Heating mode: Pump prerun
S.03 Heating mode: Ignition
S.04 Heating mode: Burner on
S.05 Fan and pump overrun
S.06 Heating mode: Fan overrun
S.07 Heating mode: Pump overrun
S.08 Heating, remaining anti-cycling time xx mins
S.09 Heating mode: Measuring programme
Domestic hot water mode (products with integrated domestic hot water generation)
S.10 Domestic hot water requirement via impeller sensor
S.11 DHW mode: Fan start-up
S.13 DHW mode: Ignition
S.14 DHW mode: Burner on
S.15 DHW mode: Pump/fan overrun
S.16 DHW mode: Fan overrun
S.17 DHW mode: Pump overrun
S.19 DHW mode: Measuring programme
Comfort mode, warm start or domestic hot water mode with actoSTOR or cylinder charging mode
S.20 Domestic hot water requirement
S.21 DHW mode: Fan start-up
S.22 DHW mode: Pump prerun
S.23 DHW mode: Ignition
S.24 DHW mode: Burner on
S.25 DHW mode: Pump/fan overrun
S.26 DHW mode: Fan overrun
S.27 DHW mode: Pump overrun
S.28 Domestic hot water burner anti-cycling time
S.29 DHW mode: Measuring programme
Other displays
S.30 Room thermostat (RT) is blocking heating mode
S.31 Summer mode active
S.34 Frost protection mode, frost protection
S.37 Waiting period: Deviation in fan speed
S.40 Comfort protection mode active
S.57 Waiting period: Measuring programme

14 Operating instructions ecoTEC exclusive 0020193967_02

 Appendix

Status code Meaning

S.58 Modulation limitation due to noise/wind
S.76 System pressure too low. Top up water.

0020193967_02 ecoTEC exclusive Operating instructions 15

 0020193967_02

0020193967_02 01.08.2019

Supplier
Vaillant Ltd.
Nottingham Road Belper 1 1 Derbyshire 1 1 DE56 1JT
Telephone 0330 100 3461
[email protected] www.vaillant.co.uk

© These instructions, or parts thereof, are protected by copyright and may be reproduced or distributed only with
the manufacturer's written consent.
Subject to technical modifications.