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RESEARCH INSTRUMENT
ASSESSING THE EFFECTIVENESS OF ADMINISTRATIVE STAFF IN DELIVERING QUALITY SERVICES AT LGU

MAKILALA
Dear Research Respondent,
We are the students of Makilala Institute of Science and Technology under Bachelor Of Public
Administration program and currently conducting research "Assessing The Effectiveness Of
administrative staff In Delivering Quality Services At LGU Makilala”. Please respond to the questions on
this survey questionnaire. The information you provide will keep with utmost confidentially and core
and help group achieve the study's objective.
Name (Optional):_____________________________________
Part 1: Socio-Demographic Profile
Instruction: Please check (√ ) the box that best describes you.
Age: 21-25 Years old 26-30 Years old 31-35 Years old
36-40 Years old 41 Years old-above
Sex: Male Female
Length of Service: Below 1 year Over 1 year- 3 years
Over 3 years- 5 years Over 5 years- Above
Part 2 : Administrative Staff Engagement
Instruction: For each statement in survey, please indicate how much you agree disagree with the
statement by putting a check in the box on the right side of each statement. There are no right or
wrong answers. Your answer will be kept strictly confidential and you will not be identified.
Scale and Description:
5 STRONGLY AGREE ( The statement is always observed )
4 AGREE ( The statement is often observed )

3 MODERATELY AGREE ( The Statement is sometimes observed )
2 DISAGREE. ( The statement is seldom observed )
1 STRONGLY AGREE ( The statement is almost never observed )
5 4 3 2 1
Vigor, at work…
1. I feel that I'm bursting with energy.
2. I feel strong and vigorous.
3. When i get up in the morning, i feel like going to work.
4. I have the ability for extended periods of time.
5. I am very resilient mentally.
6. When things aren't going well, I always keep going.
Dedication
1. I find my work to be meaningful and purposeful.
2. I am enthusiastic about my job.
3. My job motivates me.
4. I am satisfied with the outcomes of my effort.
5. My job is challenging.
Absorption, when i am working....
1. Time flies
2. I forget everything else around me.
3. I feel intensely happy.
4. I completely immersed with my work
5. I get carried away.
6. It is difficult for me to separate myself from my job.
(Adapted from the study of Simbula et al., (2013)

Part 3 : Administrative Staff Performance
Instruction: For each statement in survey, please indicate how much you agree disagree with the
statement by putting a check in the box on the right side of each statement. There are no right or
wrong answers. Your answer will be kept strictly confidential and you will not be identified.
Scale and Description:
5 STRONGLY AGREE ( The statement is always observed )
4 AGREE ( The statement is often observed )
3 MODERATELY AGREE ( The Statement is sometimes observed )
2 DISAGREE. ( The statement is seldom observed )
1 STRONGLY AGREE ( The statement is almost never observed )
5 4 3 2 1
Task, I am...
1. Used to maintain a high standard of work.
2. Capable of handling assignments without much supervision.
3. Very passionate about my work.
4. Used to complete my assignments on time.
5. Confident in my ability to manage multiple tasks in order to

achieve organizational objectives.
Adaptive
1. I used to do wel when I came to mobilzing collective

Intelligence for effective teamwork.
2. I could manage change in my job very well wherever the

situation demanded it.
3. In the face of change, I can effectively manage my work

team.
4. I always believe that mutual understanding can lead to a

viable solution in organizations.
5. I used to lose my temper when faced with criticism from my

team members.
6. I am very comfortable with job flexibility.
7. I used to cope well with organizational changes from time to

time.
Contextual
1. I used to extend my help to coworkers when asked or

needed.
2. I love to handle extra responsibility .
3. I extend my sympathy and empathy to my coworkers when

they are in trouble.
4. I actively participate in group discussions and work

meetings.
5. I used to compliment my coworkers on their excellent works.
6. I derive a lot of satisfaction from nurturing others in

organizations.
7. I used to maintain good coordination among fellow workers.
8. I used to share knowledge and ideas among my team

members.
9. I used to guide new colleagues beyond my job description.
10. I effectively communicate with my colleagues to solve

problems and make decisions.
Adapted from the study of Pradhan and Jena (2017).

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RESEARCH INSTRUMENT

ASSESSING THE EFFECTIVENESS OF ADMINISTRATIVE STAFF IN DELIVERING QUALITY SERVICES AT LGU

Dear Research Respondent,

Part 1: Socio-Demographic Profile

Instruction: Please check (√ ) the box that best describes you.

36-40 Years old 41 Years old-above

Sex: Male Female

Length of Service: Below 1 year Over 1 year- 3 years

Over 3 years- 5 years Over 5 years- Above

Part 2 : Administrative Staff Engagement

Scale and Description:

5 STRONGLY AGREE ( The statement is always observed )

4 AGREE ( The statement is often observed )

2 DISAGREE. ( The statement is seldom observed )

1 STRONGLY AGREE ( The statement is almost never observed )

1. I feel that I'm bursting with energy.

2. I feel strong and vigorous.

3. When i get up in the morning, i feel like going to work.

4. I have the ability for extended periods of time.

5. I am very resilient mentally.

6. When things aren't going well, I always keep going.

1. I find my work to be meaningful and purposeful.

2. I am enthusiastic about my job.

3. My job motivates me.

4. I am satisfied with the outcomes of my effort.

Absorption, when i am working....

2. I forget everything else around me.

3. I feel intensely happy.

4. I completely immersed with my work

5. I get carried away.

6. It is difficult for me to separate myself from my job.

(Adapted from the study of Simbula et al., (2013)

Scale and Description:

5 STRONGLY AGREE ( The statement is always observed )

4 AGREE ( The statement is often observed )

3 MODERATELY AGREE ( The Statement is sometimes observed )

2 DISAGREE. ( The statement is seldom observed )

1 STRONGLY AGREE ( The statement is almost never observed )

1. Used to maintain a high standard of work.

2. Capable of handling assignments without much supervision.

3. Very passionate about my work.

4. Used to complete my assignments on time.

5. Confident in my ability to manage multiple tasks in order to

1. I used to do wel when I came to mobilzing collective

2. I could manage change in my job very well wherever the

3. In the face of change, I can effectively manage my work

4. I always believe that mutual understanding can lead to a

5. I used to lose my temper when faced with criticism from my

6. I am very comfortable with job flexibility.

7. I used to cope well with organizational changes from time to

1. I used to extend my help to coworkers when asked or

2. I love to handle extra responsibility .

3. I extend my sympathy and empathy to my coworkers when

4. I actively participate in group discussions and work

5. I used to compliment my coworkers on their excellent works.

6. I derive a lot of satisfaction from nurturing others in

7. I used to maintain good coordination among fellow workers.

8. I used to share knowledge and ideas among my team

9. I used to guide new colleagues beyond my job description.

10. I effectively communicate with my colleagues to solve