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    PDF CV

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    ntandolunga600
    Real serious

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    PDF CV

    Uploaded by

    ntandolunga600
    5 views1 page
    Real serious

    Original Title

    Pdf CV(1)

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    Real serious

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views1 page

    PDF CV

    Uploaded by

    ntandolunga600
    Real serious

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Contact

    Email: [email protected]
    Cell: 0794366636

    NTANDO LUNGA
    Dynamic and dedicated individual with a passion for
    problem-solving and a strong commitment to delivering
    high-quality results.
    Personal characteristics
    Employment History
    Fast learner

    Customer service leader and team player


    Excellent communication and

    CCI 11/02/2023-05/31/2024 interpersonal skills


    Disciplined and reliable
    Handled high volumes of incoming calls: Assisted customers with inquiries, complaints, Well organized, focused and
    and service requests, ensuring each interaction was handled efficiently and efficient
    commercial awareness
    professionally.
    Confident and problem solver
    Resolved customer issues: Provided solutions to customer problems by troubleshooting perseverance and highly
    and escalating issues as needed, achieving a high first-call resolution rate. motivated
    Maintained accurate records: Documented customer interactions and transactions,
    recording details of inquiries, complaints, and comments, as well as actions taken.
    Trained new employees: Assisted in training new call centre agents, sharing best Goals
    practices and providing guidance to ensure consistent service quality.
    Achieved performance targets: Consistently met or exceeded individual and team Continuously strive for personal
    performance metrics, including call handling time, customer satisfaction scores, and
    growth and development through
    resolution rates.
    ongoing learning opportunities
    Achievements:
    Improved customer satisfaction: Contributed to a 15% increase in customer satisfaction Enhance adaptability by embracing
    ratings through effective issue resolution and customer engagement. change and seeking opportunities
    Efficiency recognition: Recognized as the top performer for maintaining the lowest to learn from new experiences
    average call handling time while ensuring high-quality service. Develop strong networking skills by
    Team collaboration: Played a key role in a project that streamlined the call handling actively engaging with
    process, reducing average call duration by 10%. professionals in my field and

    Sales Person building meaningful connections

    Pick n Pay 06/ 02/ 2023-08/15/2023


    .Assisted customers in selecting products, providing information
    on features and benefits.
    .Managed cash transactions, ensuring accuracy and adherence
    to cash control procedures.
    .Conducted regular stock checks and managed inventory.
    Maintained the sales floor, ensuring product displays were neat Educational Qualification
    and appealing. Highest Grade Passed: Matric
    Subjects Passed: History
    .Developed and maintained good customer relationships, Business studies
    enhancing customer satisfaction and loyalty. Economics
    Tourism
    .Executed top-quality customer service, greeting customers, and English
    processing transactions efficiently. IsiZulu

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