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    Akram CV

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    Hiyal Biyagamage

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    © All Rights Reserved
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    Akram CV

    Uploaded by

    Hiyal Biyagamage
    6 views1 page

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    Akram CV (1)

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    6 views1 page

    Akram CV

    Uploaded by

    Hiyal Biyagamage

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    Mohamed

    Akram Halaldeen
    Results-driven and detail-oriented Accounts Executive with over 2 years of experience in
    the public relations industry, Adept at managing client accounts, developing strategic
    communication plans, and executing high-impact PR campaigns. Proven track record in
    enhancing brand visibility, fostering client relationships, and driving business growth.
    Exceptional skills in project management, team collaboration, and data-driven decision-
    making.
    Work Experience
    Relationship Officer - Credit Cards Contact
    Finwin Commercial Brokers | November 2022 - Present
    Mobile:
    Building and maintaining relationships with clients, including individuals and
    +94 76 075 9460
    businesses.
    Promoting and selling credit cards and personal finance products to potential
    Email:
    customers. [email protected]
    Identifying and analyzing the financial needs of clients, and suggesting appropriate
    products and services. Address:
    Assisting with onboarding of new clients, with paperwork, opening accounts and 356/5/3 , N.H.S, Bathalawatha rd,
    other formalities. Raddolugama. Sri lanka
    Helping customers to understand and manage their credit scores and credit
    reports. Academic History
    Keeping track of client accounts and transactions, and providing regular updates
    and reports. Completed IT Certificate course at
    Building and maintaining a network of contacts and potential clients. Langway institute
    Meeting sales targets and goals set by the company. Successfully Passed G.C.E O/L
    examination in 2014
    Accounts Executive
    Adfactors PR Lanka | January 2020 - June 2022 Skills and Competencies
    Creation and implementation of precise Crisis Management Plans.Overlooked IT MS OFFICE Suite
    operations to ensure smooth day-to-day working order of all IT related functions Strategic Account Management
    including backend server and website maintenance both in-house and for retainer Client Relations and Retention
    clients. Public Relations and Communication
    Tasked with photography assignments including product photography. Media Relations
    Ensuring a positive and professional client service experience. Project Management
    Managing client inquiries via phone, email, online, or in person. Team Leadership and Collaboration
    Directing client complaints or complex queries to relevant departments in a timely Data Analysis and Reporting
    manner.
    Budget Management
    Providing clients with technical assistance on products and services.
    Crisis Communication
    Expediting serious issues to management toward prompt resolution.
    Digital and Social Media Strategy
    English Language - Native speaker
    Customer Service Representative / Customer Service Coordinator
    Sinhala Language - Native speaker
    Frico International LLC UAE | Jan 2017 - Jul 2019
    Tamil Language - Native speaker
    Managed customer requests and arranged relevant logistical support Malay Language - Native speaker
    Developed processes and schedules to support the call centre and customer
    service function to ensure smooth operation of the call centre. References
    Overlooked the administration function of the Dubai branch.
    Front desk customer service support. Mr. Yuzraan Lantra
    Managing a team of representatives offering customer support. Head of Digital
    Overseeing the customer service process. Finwin Group
    Resolving customer complaints brought to your attention. +971 54 991 3044
    Creating policies and procedures.
    Monitoring the work of individual representatives and of the team. Mr. Mano Hararanjan
    Conducting quality assurance surveys with customers and providing feedback to Customer service head
    the staff. Frico International LLC U.A.E
    Possessing excellent product knowledge to enhance customer support. +971 50 785 7188

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