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    Yusuf Zeenat Adeola CV.

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    Yusuf Zeenat Adeola CV.

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    6 views2 pages

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    6 views2 pages

    Yusuf Zeenat Adeola CV.

    Uploaded by

    yusufzeenat1

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    YUSUF ZEENAT ADEOLA

    Lagos State, Nigeria


    09034623234
    [email protected]
    CLIENT RELATIONS – CUSTOMER RELATIONSHIP MGT. – ADMINISTRATIVE SUPPORT
    SUMMARY
    Results-driven Sales and Customer Care Representative with three years of experience in generating leads,
    closing sales, and providing exceptional customer service. Adept at managing client relationships, utilizing CRM
    software, and achieving sales targets. Skilled in market research, problem-solving, and delivering tailored
    solutions to meet customer needs. Proven ability to drive revenue growth and enhance customer satisfaction
    through effective communication and strategic planning.

    CORE COMPETENCIES
     Compliant Resolution  Problem Solving  Documentation & Reporting
     Inbound Customer Service  Active Listening  Data Entry
     Service Standard Compliance  Relationship Building  Contract Negotiation
     Sales Strategy Development  Teamwork  Market Research
     Upselling & Cross-selling  Time Management  Account Management

    WORK EXPERIENCE
    2022 – 2023 Customer Care Representative
    Transsnet Microfinance Bank, Lagos, Nigeria.

     Delivered exceptional customer service by addressing client inquiries and


    resolving issues promptly.
     Managed customer accounts, including loan applications, repayments, and
    account updates.
     Educated clients on microfinance products and services, helping them make
    informed financial decisions.
     Facilitated the loan approval process by verifying customer information and
    conducting credit checks.
     Analyzed customer feedback to identify trends and recommend improvements
    to management.
     Collaborated with team members to develop strategies for improving customer
    service and satisfaction.

    2021 – 2022 Teacher


    Baptist High School, Oyo, Nigeria.

     Developed and implemented engaging lesson plans tailored to diverse student


    needs and learning styles.
     Evaluated and assessed student performance through assignments, tests, and
    exams to track progress.
     Facilitated classroom discussions to enhance critical thinking and
    communication skills.
     Incorporated educational technology and multimedia resources to enrich the
    learning experience.
     Fostered a positive and inclusive classroom environment to support student
    well-being and academic growth.

    2020 – 2021 Sales Representative


    Hamdan Washukroh Ideal Business Enterprise, Lagos, Nigeria.

     Generated leads and identified potential clients through research, networking,


    and cold calling.
     Conducted sales presentations and product demonstrations to showcase
    product features and benefits.
     Managed and maintained client relationships, providing ongoing support and
    addressing any concerns.
     Trained and mentored junior sales representatives, sharing best practices and
    techniques.

    EDUCATION
    University of Ilorin Kwara State, Nigeria.
    B.Sc. Agriculture

    PROFESSIONAL SKILLS
     Adequate knowledge of standard regulations  Resilience and the ability to accept constructive
    and procedures. feedback.
     Good teamwork, strategic and planning skills,  Good written and verbal communication skills.
    and good organizational skills.  Ability to adapt, and work in a fast pace
     Attention to detail and good analytical skills. environment.

    TECHNICAL SKILLS
     Microsoft Word
     Microsoft PowerPoint
     Microsoft Excel

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