QUALITY REGISTRAR Page 1 of 1

SYSTEMS
An
CORRECTIVE ACTION REQUEST FORM Form 04-4

Company Name: JANNAT AL NAEEM BUILDING MATERIALS TRADING LLC Job #01

Standard
ISO 9001:2015 ISO 14001:2015 ISO 22000:2018 ISO 45001: 2018 Others:

Clause No. Department Process NC No. NC Cat.

9.1.2 CUSTOMER SATISFACTION 03 02

Summary of non-conformance and observation:

Requirement
TheISO
organization
9001 shall monitor customers’
ISO 14001 perceptions of the degree
OHSASto which their needs and
18001
expectations have been fulfilled. The organization shall determine the methods for obtaining,
monitoring
ISO 22000 and reviewing this information.
ISO 27001 Other (_____________)

Non-Conformity:

During audit it has been observed that organization has established and maintained the
procedure for customer satisfaction, however, the records for customer feedback to monitor
the degree of customer perceptions were not available during the audit.
Auditor Acknowledge by Auditee Date (DD/MM/YY)
08-02-2024
Aswathi

Corrective action:

The corrective action needs to include the root cause, Auditee Date of completion
correction and preventive action, and all the evidences
must be submitted to QRS within the required time.
Verification of Corrective Action Verification Result

Acceptable
Verification needed in the next audit
Further submission requested

Issue Revision Date

2 01 29.05.2012
 QUALITY REGISTRAR Page 1 of 1

SYSTEMS
An
CORRECTIVE ACTION REQUEST FORM Form 04-4

Company Name: JANNAT AL NAEEM BUILDING MATERIALS TRADING LLC Job #01

Standard
ISO 9001:2015 ISO 14001:2015 ISO 22000:2005 ISO 45001: 2018 Others:

Clause No. Department Process NC No. NC Cat.

9.2 Internal Audit 02 02

Summary of none conformance and observation:

Requirement
9.2.2ISO 9001 ISO 14001 OHSAS 18001
The organization shall:
a) plan,
ISO establish,
22000 implement and maintain an audit programme(s) includingOther
ISO 27001 the frequency, methods,
(_____________)
responsibilities, planning requirements and reporting, which shall take into consideration the importance of the
processes concerned, changes affecting the organization, and the results of previous audits;
b) define the audit criteria and scope for each audit;
c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;
d) ensure that the results of the audits are reported to relevant management;
e) take appropriate correction and corrective actions without undue delay;
f) retain documented information as evidence of the implementation of the audit programme and the
audit results.
Non-Conformity/Observation
The outcomes of internal audit were not evidenced at the time of audit, as per standard requirement.
Auditor Acknowledge by Auditee Date (DD/MM/YY)
08-02-2024
Ms. Aswathi

Corrective action:

The corrective action needs to include the root cause, Auditee Date of completion
correction and preventive action, and all the evidences
must be submitted to QRS within the required time.
Verification of Corrective Action Verification Result

Acceptable
Verification needed in the next audit
Further submission requested

Auditor Date (DD/MM/YY)

Issue Revision Date

2 01 29.05.2012
 QUALITY REGISTRAR Page 1 of 1

SYSTEMS
An
CORRECTIVE ACTION REQUEST FORM Form 04-4

Company Name: JANNAT AL NAEEM BUILDING MATERIALS TRADING LLC Job #01

Standard
ISO 9001:2015 ISO 14001:2015 ISO 22000:2005 ISO 45001: 2018 Others:

Clause No. Department Process NC No. NC Cat.

9.3 Management Review 04 02

Summary of none conformance and observation:

Requirement
9.3.3ISO
Management
9001 review outputs ISO 14001 OHSAS 18001
The outputs of the management review shall include decisions and actions related to:
a) opportunities
ISO 22000 for improvement; ISO 27001 Other (_____________)
b) any need for changes to the quality management system;
c) resource needs.
The organization shall retain documented information as evidence of the results of management reviews.
Non-Conformity/Observation
The management review of the implementation and effectiveness of the standard requirements is being conducted;
during the audit the organization has not provided the Minutes of Management Review Meeting.

Auditor Acknowledge by Auditee Date (DD/MM/YY)

08-02-2024
Ms. Aswathi

Corrective action:

The corrective action needs to include the root cause, Auditee Date of completion
correction and preventive action, and all the evidences
must be submitted to QRS within the required time.
Verification of Corrective Action Verification Result

Acceptable
Verification needed in the next audit
Further submission requested

Auditor Date (DD/MM/YY)

Issue Revision Date

2 01 29.05.2012
 QUALITY REGISTRAR Page 1 of 1

SYSTEMS
An
CORRECTIVE ACTION REQUEST FORM Form 04-4

Company Name: JANNAT AL NAEEM BUILDING MATERIALS TRADING LLC Job #01

Standard
ISO 9001:2015 ISO 14001:2015 ISO 22000:2005 ISO 45001: 2018 Others:

Clause No. Department Process NC No. NC Cat.

7.2 Competence 01 02

Summary of none conformance and observation:

Requirement
The ISO
organization
9001 shall: ISO 14001 OHSAS 18001
a) determine the necessary competence of person(s) doing work under its control that affects the performance and
effectiveness
ISO 22000
of the quality management system;
ISO 27001 Other (_____________)

b) ensure that these persons are competent on the basis of appropriate education, training, or experience;
c) where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions
taken;
d) retain appropriate documented information as evidence of competence.
Non-Conformity/Observation
During Audit it was observed that Organization has need to provide training to their internal auditor on Quality &
Occupational Health & Safety Management System (ISO 9001:2015 14001:2015 & 45001:2018) awareness and Internal
Auditing and maintain the documented evidence as competence.

Auditor Acknowledge by Auditee Date (DD/MM/YY)

08-02-2024
Ms. Aswathi

Corrective action:

The corrective action needs to include the root cause, Auditee Date of completion
correction and preventive action, and all the evidences
must be submitted to QRS within the required time.
Verification of Corrective Action Verification Result

Acceptable
Verification needed in the next audit
Further submission requested

Auditor Date (DD/MM/YY)

Issue Revision Date

2 01 29.05.2012