INTERNATIONAL QUALITY CERTIFICATION

AUDIT REPORT NO. AR-QMS-190205

Table of Contents

1. GENERAL AUDIT REPORT ................................................................................................................... 4

2. AUDIT CRITERIA AND AUDIT OBJECTIVES ........................................................................................ 4

3. ORGANIZATIONS CONTEXT ................................................................................................................ 4

4. AUDIT PERFORMANCE ........................................................................................................................ 4

5. PREVIOUS AUDIT RESULT .................................................................................................................. 4

6. CHANGE OF THE MANAGEMENT SYSTEM SINCE LAST AUDIT ..................................................... 5

7. SUMMARY AND FORMAL REVIEW ONSITE THE ORGANIZATION MANAGEMENT SYSTEM ...... 5

8. AUDITOR NOTES: significant audit trails .............................................................................................. 7

9. AUDIT OUTCOME ............................................................................................................................... 12

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Company Information
Company Name PT. GARIAND NIAGATAMA
Address Gedung Graha Anugrah Lantai 2.04.Jl. Raya Pasar Minggu No. 17A Rt.007
Rw.002. Kel. Pancoran
Other Sites As above
Phone 021-7944348 Fax No 021-
Website

Contact & Audit Information

Contact Person 0217944348 Phone No -
Email Address -
Audit Standard(s) ISO 9001:2015
EA Code EA 28
No of Employee 10 No of Shifts 1
Initial Audit Recertification audit Etc
Type of Audit
Surveillance audit Special audit
Date of Audit Start 11/03/2019 Date of Audit End 11/03/2019
Date of Next Audit 11/03/2020 Duration of Audit 1.0 Man/Days

Auditor Information
Lead Auditor Maulana Haris
Auditor(s) - Expert -

Summary of Audit
Number of Non
0 Major 0 Minor 0
Conformities
Is a Follow up Audit Date of Follow
Yes No -
Required ? up Audit
Actual Follow up Date -

Follow-up audit
-
remarks:

Scope of Certification

Provision of General Contractor for Civil, Mechanical and Electrical Services

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AUDIT REPORT NO. AR-QMS-190205

Recomendation of the Audit Team

Accreditation Status Accreditation Non Accreditation

Standard ISO 9001:2015

Certificate Issued Suspend Certificate

Recommendation Not Recommended Withdrawn Certificate

Off-site Review and NC Closed by Action Plan Review

11/03/2019 Maulana Haris

Date Lead Auditor, Auditor(s) (Names, Signatures)

Signatures in wet or electronic signature format

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 INTERNATIONAL QUALITY CERTIFICATION
AUDIT REPORT NO. AR-QMS-190205

1. GENERAL AUDIT REPORT

The findings in this report represent only a sample of the actual management system
in place at the company and do not exclude any further deviations that may still be present.
The audit does not absolve the company from continuing the internal audit regime,
maintaining the system and further looking for continuous improvement opportunities.
The management has been informed of the decision of the audit team during the closing
meeting.
2. AUDIT CRITERIA AND AUDIT OBJECTIVES
- Related Auditing Standard and Customer Management system documentation created by
and defined processes;
- Reviewing the appropriateness of the standard requirements and deficiencies,
reporting on opportunities for improvement;
- To ensure that the organisation has effectively implemented its planned arrangements;
- To ensure that the management system is capable of achieving the organisation’s
policies objectives.

3. AUDIT PERFORMANCE
The practical implementation of the standard(s) was evaluated and compared with the
management system manual and supporting documents.

The audit was conducted through discussions and interviews with personnel at various
locations and functions throughout the facility. The audit covered relevant processes, areas
of the organisation in order to obtain an overall picture of the degree of management system
implementation. Although performed to reasonable depth, not every detail of the complete
management system could be checked.

The processes and their associated areas of the organisation were checked in
accordance with the attached pre-agreed schedule.

4. PREVIOUS AUDIT RESULT

The results of the last audit of this system have been reviewed, in particular to
assure appropriate correction and corrective action has been implemented to address any
nonconformity identified.

Number of Non Conformities from Previous Audit Major Nil Minor Nil

Number of Non Conformities Closed Major Nil Minor Nil

Number of Non Conformities Re-raised Major Nil Minor Nil

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This review has concluded that:

Any nonconformity identified during previous audits has been corrected and the
corrective action continues to be effective.
The management system has not adequately addressed nonconformity identified
during previous audit activities and the specific issue has been re-defined in the
nonconformity section of this report.

5. CHANGE OF THE MANAGEMENT SYSTEM SINCE LAST AUDIT

Description of
N/A
Changes :

Note:
Changes which have influence on the validity of certification must be verified during the audit or, if necessary, in an additional extension
/ verification audit. Examples of such changes have been explained in the closing meeting and the certification contract

6. SUMMARY AND FORMAL REVIEW ONSITE THE ORGANIZATION

MANAGEMENT SYSTEM
Result of Verification
Requirement
Yes No N/A
Corrective action on previous action was reviewed. Measures taken by the company were found to
be implemented and effective. X
Use of the accreditation and certification marks and the certification by the organisation was
reviewed. Reference to certification is made without inference that it applies to products. X
Changes to the management system that could affect conformity were evaluated during the
audit.There were no apparent adverse effects to the management system. X
Complaints against the management system (e.g. customer complaints) and their handling
were reviewed. The complaint handling is effectively implemented. X
The manual and documented procedures were evaluated prior to the on-site audit, and a
report of this review was established and submitted to the client. X
The management system documentation contains a policy statement, measurable objectives
anddocumented methods for their achievement. X
The reliability of the system’s management processes and their ability to achieve the Policy and
objectives (adequacy and effectiveness of the management system) is satisfactory. X
Performance monitoring, measuring, reporting and reviewing against the objectives and
targets is done on a regular basis and satisfactory. X
A (central) management review is performed at least every 12 months. X
An internal audit is conducted at least every 12 months. X
Internal audit results are followed-up and corrective action is properly; implemented by the
organisation and reported in management review. X
The system’s effectiveness in notifying management of breaches of the system is
satisfactory. The degree of implementation and performance is reviewed regularly. X
Upper management determines customer requirements with the aim of increasing customer
satisfaction (customer orientation) [QMS only]. X

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Result of Verification
Requirement
Yes No N/A
The organisation has a method to collect (customer) feedback, including complaints.Data is
evaluated and corrective or preventive action is taken. X

Continual system improvement activities progress and customer satisfaction are ensured by
measurement, analysis and action. X

Authorities, responsibilities and position of the employee’s encountered were defined and
identifiable. X

The auditors are convinced of the competence of the staff encountered and those whose
records were reviewed during this audit. X

The audited management system is capable of systematically meeting agreed requirements

of the MS standard and customers [of its products/services]. X

Multisite Certification (N/A for single site)

Result of Verification
Requirement
Yes No N/A
There were no changes to the structure of the organisation that affect the validity of the sampling
scheme or the eligibility criteria for multisite certification. X

The central management review agenda requires reviewing internal audit results from all
locations. X

Internal audits of all locations were included in this audit. X

The criteria and conditions for multisite certification are fulfilled.

Detailed audit findings, samples taken, audit trails followed etc. are included in the attached auditor
notes (Audit Trail). The conduct and coverage of the audit is defined in the audit plan and the
attendance list.

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7. AUDITOR NOTES: significant audit trails

DATE NAME OF AUDITOR DEPARTMENT
11/03/2019 Maulana Haris Top Management
CLAUSES 4.1, 4.2, 4.3, 4.4, 5.1, 5.2, 5.3, 6.1, 6.2,
AUDITEE President Director, QMR
ISO-9001 6.3, 7.1, 9.3, 10.2, 10.3.
PROCESS / Organization Context, Leadership, Planning, Policy & Objectives, Resources, Management Review,
ACTIVITY Improvements

INPUTS OUTPUTS
Company business plan; Vision, Mission and Policy of The effectiveness of management system implementation and the
organization; Review inputs (ISO 9001 clause 5.6.2) Company benefit, and profit, review output (ISO9001 clause 5.6.3);
quality objectives and targets. Company quality objectives and targets.

Procedures/Work Instruction/Records Checked:

Procedure of Management Review (PM–06) Quality Policy & Objectives, customer complaint, analysis of customer satisfaction, Result of
customer satisfaction. Manual : M – 001 Rev. 00

Risks and opportunities of process:

Risk: Assesing the inflicted aspect by internal and external work process. Opportunities: Identifying the recovery steps to reduce and or
mitigate the impact of quality degradation

Result :
- Management review as yearly agenda was conducted. Attendance list and minutes had been recorded.
- Continual improvement has been declared in quality manual, M–001 Rev.00

DATE NAME OF AUDITOR DEPARTMENT

11/03/2019 Maulana Haris MR, Internal Audit Doc.Controller

MR, Internal Audit Doc.Controller

CLAUSES 4.4, 7.3, 7.4, 7.5, 9.2, 9.3, 10.2, 10.3
AUDITEE
ISO-9001
PROCESS / QMS Process, Awareness, Communication, Documented Information, Internal Audit, Management
ACTIVITY Review, Corrective Action, Improvements

INPUTS OUTPUTS
Company business plan; Vision, Mission and Policy of The effectiveness of management system implementation and the
organization; Review inputs Company quality objectives and benefit and profit, Review outputs (ISO 9001 clause 5.6.3);
targets, Internal audit schedule, audit program, audit checklists, Company quality objectives and targets, Internal audit schedule,
qualified internal auditor audit program, audit, qualified internal auditor.

Procedures/Work Instruction/Records Checked:

- Procedure of Internal Audit (PM-02) - Request for Corrective and Preventive Action (FM-02-04)
- Annual Internal Audit Schedule (FM-02-01) - Observation of Internal Audit (FM-02-05)
- Notice of Internal Audit (FM-02-02) - Summary of Internal Audit (FM-02-06)
- Internal Audit Checklist (FM-02-03)

Risks and opportunities of process:

Risk:The process of distribution of documents is not appropriate with the reception activities. The process of determining the findings are
not in accordance with the requirement of clause. Opportunities: Document Controller could understand content of the procedures
according with activities in each department. Learn more the content of the clauses in standard of ISO 9001:2015

Result :
The basis of this audit was the Quality Manual and procedures to each department other associated documentations and records.
Management Review conducted and Internal has undertaken as per audit.

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DATE NAME OF AUDITOR DEPARTMENT

11/03/2019 Maulana Haris Project / Production

Project / Production
CLAUSES 6.1, 6.2, 6.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1,
AUDITEE 8.2, 8.3, 8.4, 8.5, 9.1, 10.2, 10.3.
ISO-9001
PROCESS / Production of Product – Project Realization
ACTIVITY
INPUTS OUTPUTS
Project schedule, Quality Objectives for Project Department, Material Control, Project Recapitulation by Yearly Plan, Weekly /
Monitoring of Achievement of Quality Objective for Project Monthly Project Plan, Control Realization of Project and Work in
department, Job Description for department of project Quality process and Documentation and Delivery Control realization, Project
objective, Customer Order, Bill of Material Drawing. Planning received refer to Forecast and Capacity Project rate,
Quality Control incoming, Project Monitoring & Inspection, Project
Result reporting by daily, weekly and monthly, Rework project and
Repairing report and Monitoring of Quality Objective Target
including analysis of Root Cause and action Plan for
Improvement, Project planning schedule, Quotation, Purchase Order.

Procedures/Work Instruction/Records Checked:

- Procedure of Planning of Project (PM-03) - Form Tag Finished Project Progress (FM-03-04)
- Procedure of Warehouse (PM-01) - Form Check Sheet Insp. Project Progress
- Procedure of Sub Contract (PM-04) - Form Daily Report Project (FM-03-01)

Risks and opportunities of process:

Risk : The project is not completed on schedule Opportunities: all requirement must be prepared before the project begins and plan extra a
manpower.

Result :
Project was proceed based on project quality plans and found effective. For changing of project quality plans should be confirmed first to
project manager

DATE NAME OF AUDITOR DEPARTMENT

11/03/2019 Maulana Haris HRD & GA
CLAUSES
AUDITEE Manager HRD 5.3, 7.1, 7.2, 7.3, 7.4, 7.5. 9.1.
ISO-9001
PROCESS / Job-Des Employee, Training Plan & GASVD & Personal Competency, Communication, Ducumented
ACTIVITY Informations, Performance Evaluation, Improvements.

INPUTS OUTPUTS
The need of training submitted by user, Training program, Training conducted and certificated acquired, Report of training
Competency. Periodic maintenance schedule and demand conducted, Evaluation of Training Results.
improvements through reports of damage.

Procedures/Work Instruction/Records Checked:

Procedure of Training: PM-09

Risks and opportunities of process:

Risk : The possibility of employees recruitment, selection the outsources company, training result not in accordance with company needs.
Opportunities: competencies/skill of employee can be added with the experts. Many workers around the corporate environment, so there is
no difficulty in recruiting a new employee.

Result :
Company defined job spec for Human Resources and it applies since reqruitment. On the Job training, job description and service level
agreement defined to make sure all job position work in the best performance. Core business process was define in Standard Operating
Procedures. All of staff have a job specification and related competencies. And also job description has been established for each
department.Training schedulle has been defined. Training activity is done effectively.

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DATE NAME OF AUDITOR DEPARTMENT

11/03/2019 Maulana Haris Logistic & Warehouse

Purchasing & Warehouse

CLAUSES 6.1, 7.1, 8.1, 8.2, 8.4, 8.5, 9.1, 10.3
AUDITEE
ISO-9001
PROCESS / Purchasing & Warehouse
ACTIVITY
INPUTS OUTPUTS
Information of project raw material request to be provided, Customer Purchase Order records, Selection and Evaluation of supplier records.
requirements (if any for special raw material), List of approval Storage and preservation of project materials.
suppliers and Data’s of supplier performance, Selection and
evaluation supplier is done by criteria as follow : quality, quantity,
price, and delivery with scoring of each items.

Procedures/Work Instruction/Records Checked:

- Procedure of Purchasing(PM-02) - Purchasing Order Form (FM-02-02)
- Goods Request Form (FM-02-01) - Procedure of Receiving Material (PM-02)

Risks and opportunities of process:

- Risk : external provider can not supply the material on schedule
- Opportunities: Plan the addition of new external provider

Result :
The Purchase process use the Purchase Order form.PO contains columns: Description of goods, price, amount, explanation, note the terms
of purchase, buyers address, shipping address and delivery time. PO published by Fin & Acc Mgr and approved by the Director. Purchasing
process is implemented effectively.

DATE NAME OF AUDITOR DEPARTMENT

11/03/2019 Maulana Haris Sales & Marketing

Sales & Marketing

CLAUSES 6.1, 6.2, 6.3, 8.1, 8.2, 7.5.3, 8.7.1, 8.7.2,
AUDITEE 9.1.2, 9.1.3.
ISO-9001
PROCESS / Order Handling, Customer Satisfaction
ACTIVITY
INPUTS OUTPUTS
Receive order (Purchase Order) from customer, Customer Offering accepted by customer and be an Job order. Complainrt/feed
requirements including Sample of good product and Drawing of back from customer had been distributed to relevant dept and
product. Complaint / feed back from customer. Questionaires that follow-up. The questionaires that coming back from customer
had been filled-out by customer was reviewed and analizaed.

Procedures/Work Instruction/Records Checked:

Procedure of Planning of Project (PM-02)

Risks and opportunities of process:

- Risk : US dollar exchange rate fluctuated, a growing number of competitors, changes in government regulation of the past changing.
- Opportunities: Increasing industrial development

Result :
Sales & marketing department is responsible to ensure demand and customer requirements are met before issuing the quotation.
Customer satisfaction has been made based on the questionnaire which sent to customers and the result of customer satisfaction is
average 80% (good). Implementation of quality management systems in sales & marketing is in accordance with SOP and quality
management systems requirements of ISO 9001:2015.

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MATRIX ISO 9001:2015 REQUIREMENT VS IMPLEMENTATION OF PROCESS

Company / Site : Processes
PT. GARIAND NIAGATAMA 1 2 3 4 5 6
Auditor(s) :
Maulana Haris

Date :
11/03/2019
No. Clausul

4.1 Understanding the organization and its context X X

4.2 Understanding the needs and expectations of interested parties X X X X

4.3 Determining the scope of the quality management system X

4.4 Quality managemen system and its processes X X

5.1 Leadership and commitment X

5.2 Policy X X

5.3 Organizational roles, responsibilities and authorities X X

6.1 Actions to address risks and opportunities X X

6.2 Quality objectives and planning to achieve them X X

6.3 Planning of changes X X

7.1 Resources X

7.1.1 General X

7.1.2 People X

7.1.3 Infrastructure X

7.1.4 Environment for the operation of processes X

7.1.5 Monitoring and measuring resources X

7.1.6 Organizational knowledge X

7.2 Competence X

7.3 Awareness X

7.4 Communication X

7.5 Documented information X X

7.5.1 General X X

7.5.2 Creating and updating X

7.5.3 Control of documented Infomation X

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MATRIX ISO 9001:2015 REQUIREMENT VS IMPLEMENTATION OF PROCESS

Processes
No. Clausul
1 2 3 4 5 6 TTL

8.1 Operation planning and control X

8.2 Requirements for products and services X

8.2.1 Customer communication X X

8.2.2 Determining the requirements for product and services X X

8.2.3 Review of requirements for product and services X

8.3 Design and development of products and services X

8.4 Control of externally provided processes, products and services X X X

8.4.1 General X X X
8.4.2 Type and extent of control X X X

8.4.3 Information for external providers X X X

8.5.1 Control of production and service provision X X X

8.5.2 Identification and traceability X X X

8.5.3 Property belonging to customers or external providers X X X

8.5.4 Preservation X X X

8.5.5 Post-delivery activities X X X

8.5.6 Control of changes X X X

8.6 Release of products and services X X X

8.7 Control of nonconforming outputs X X X

9 Performance evaluation X X X

9.1 Monitoring, measurement, analysis and evaluation X X X

9.1.2 Customer satisfaction X X X

9.1.3 Analysis and evaluation X X X

9.2 Internal audit X X X

9.3 Management review X X X

10 Improvement X X X

10.2 Nonconformity and corrective action X X X

10.3 Continual improvement X X X

TOTAL

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8. AUDIT OUTCOME
The significant audit results are grouped in two (2) categories:

Non-conformity (NC), mandatory to be verified before issue or continuance of

certification can be recommended;

Major Nonconformity: The absence or total breakdown of a system to meet a

requirement. (e.g. Calibration system not in place, no system for supplier evaluation, etc.)
Solution: Corrective actions have to be done within 90 days and re- audit (on-site or
off-site).

Minor Nonconformity: A single observed lapse in a requirement, any

unsystematicfailure, (e.g. two/three calipers not calibrated, supplier evaluation not
updated according to procedures, etc.). Solution: root cause analysis and definition
of corrective actions within 90 days and verification of documents (off-site).

Observation : Any potential condition that may become NC on next audit and the auditor
wants to verifiy it in the next audit and does not require immediate action (one work
instruction not updated, qualification matrix incomplete,etc.). Solution: Auditor has to get
the acceptance signature from the customer and verifiy in the next audit.

Follow-up Audit, where evidence of implementation and effectiveness of corrective action

can only be verified on-site.

Off-site Review, where evidence of implementation and effectiveness of corrective action

can be verified off-site by review of documentary evidence.

Action Plans, where plans for corrective action and its implementation/verification
are reviewed and approved, and the effectiveness are reviewed during the following audit.

OFI are not mandatory elements to be addressed by the company, however it is strongly
advised that these are at least analysed for their potential risk to the effectiveness of the
management system and that the results of these analyses are recorded. In case of
degradation of the system, OFI may turn into NC during later audits.

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AUDIT FINDING
NO HIGH CONFORMANCE AREAS

Company has well implemented the quality management systems through conducting
1.
internal audit, customer satisfaction and management review.

NO OBSERVATION AREAS

NON-CONFORMITY SITUATION
MAJOR /
NC NO. CLAUSE STD / SCHEME DESCRIPTION
MINOR

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