Role:

Grade: Executive Officer (starting salary €34,562, incremental scale)

Reporting to: Higher Executive Officer

Employer: Personal Injuries Assessment Board

Tenure: Full-time, Permanent Position

Location: Tallaght, Dublin 24, Blended working may be applied for

Closing date for receipt of applications: Monday, 11th December 2023

Overview

The Personal Injuries Assessment Board (PIAB) is Ireland’s independent State

Body which assesses personal injury claims. PIAB was established in 2004 to
support the fair, prompt, and transparent resolution of personal injuries claims
without the need for unnecessary litigation. PIAB is a self-funded public body and
is a key pillar in contributing to reform of the insurance sector and the personal
injuries environment. PIAB generates millions of euro in savings which would
otherwise be spent on processing claims, leading to higher costs for policy-holders.

The Personal Injuries Assessment Board independently assesses personal injury

claims for compensation in the following categories:
• Motor liability
• Employer liability (workplace accidents)
• Public liability
• Garda Compensation
Our process leads to quicker, consistent and cheaper resolution of claims
benefiting all parties and society. Our assessments of compensation are fair,
independent and non-adversarial. We use the exact same Guidelines as the Courts
to calculate levels of compensation. It is cheaper and faster to resolve a claim
through PIAB vs litigation according to research by the Central Bank of Ireland.
PIAB also collects and analyses data on personal injury claims and awards to help
contribute to greater transparency in the sector.

Further details are available on PIAB’s website www.piab.ie

The Role

PIAB is currently seeking qualified applicants for the position of Executive Officer to join
PIAB. PIAB has two permanent positions available at this grade.

The current vacancies are within PIAB’s Assessment team, which is responsible for
assessing claims for compensation. PIAB may from time to time choose to redeploy staff
to other functions and Directorates within PIAB.

A Panel will also be formed from this competition which may be used to fill other EO
vacancies throughout the organisation over the next 18 months. PIAB works across a
number of divisions, Operations to include assessment and mediation functions, Finance,
Corporate, Research and Communications Services and Business Support and ICT
Services

The role of Executive Officer will require strong case management skills and you will be
required to manage a portfolio of cases from application right through the process to the
case being resolved and closed at the other side.

The duties of the Executive Officer will be multifunctional and include the following:

• Case management of a portfolio of cases from application to resolution of the

case.
• Review of medical reports.
• Provision of administration support throughout the Assessment process
• Liaison with external providers and stakeholder such as solicitors, insurers, and
medical service providers.
• Preparation of Notices and Authorisations as required under the PIAB Acts
• Preparation of cases for assessment as required by Statutory Assessors
• Flexibility to respond to variations in workload.
• Contribute as part of a team to the development of and implementation of best
practice in customer service and operational standards.
• Liaison with claim related practitioners and other teams/Departments within PIAB.
• Any other duties as are within the scope, spirit and purpose of the job as
requested.

Note: This job description should be regarded as an outline of the major areas of
accountability at Executive Officer Level at the present time and will be reviewed and
assessed on an ongoing basis.
 Person Specification

Essential

• Experience of managing a high-volume case load to a high standard, achieving quality

results and meeting goals and targets within strict legislative timebound constraints
• An ability to review detailed, complex and non-routine documents and
correspondence in a fair manner and make appropriate recommendations on required
actions
• Excellent communication skills, including written communication skills, with an ability
to present written material in a clear, concise, comprehensive and convincing manner;
• An ability to provide excellent customer service to both internal and external
customers.
• Excellent interpersonal skills, including an ability to deal sensitively with others.
• Strong analytical skills, with proven ability to thoroughly review and analyse
documents and/or evidence, with the ability to identify potential issues or gaps in
evidence;
• An ability to adhere to, comply with and ensure adherence to processes and
procedures;
• A commitment to PIAB’s values and demonstrated high standards of personal
integrity;
• A commitment to the delivery of quality public service;
• An ability to lead and motivate team members to ensure high standards;
• Evidence of ongoing professional and personal development.

Desirable

• Experience in a role that involved any of the following claim’s handling, insurance,
high volume case management or an administrative justice or quasi-judicial body.
• A relevant third level qualification in a related area.
• Evidence of ongoing professional and personal development.

Competencies for the Role

• Delivery of Results
• Teamwork
• Information Management and processing
• Interpersonal & Communication Skills
• Specialist Knowledge, Expertise and Self-Development
• Drive & Commitment to Public Service Values

Please see Appendix 1 for further information on these competencies.

In addition to a competitive remuneration package, we offer access to the
following:

• Flexi time
• Cark Parking on site
• Generous support for further education and development
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Sick Leave
• 24/7 Employee Assistance Programme
• Wellness events, talks & supports.
• Pension schemes
• People-focused policies to support all life stages
• Secure on-site bicycle parking & Cycle to Work Scheme
• Tax Saver Travel Pass
• The offices are also on the Red Luas line and many Dublin Bus Routes
• PIAB have Blended Working guidelines in place and successful candidates will be
able to apply for Blended working.

At PIAB we appreciate the value that diversity brings and and we are committed to
championing an inclusive and diverse workforce that reflects modern Ireland and the
people we serve. We strive to create a culture where all staff have equal access to
opportunity and feel comfortable and confident to be themselves at work. That is why we
actively welcome applications from people from all backgrounds, and do not discriminate
based on gender, age, race, religion, marital status, sexual orientation, disability,
membership of the Travelling community, or family status. PIAB is committed to having
an inclusive workplace where every employee feels they belong. Reasonable
accommodations will be provided to candidates, if required during the recruitment
process. To discuss and request reasonable accommodations in confidence please
contact the PIAB’s Disability Liaison Officer [email protected].
Terms & Conditions

Tenure

The Executive Officer in PIAB is a full-time position. The appointment is on a

permanent basis as a public servant, subject to satisfactory completion of the
probationary period.

Salary scale

Starting pay will be at the first point of the relevant salary scale unless pay on
promotion rules apply (Executive Officer Salary Scale, March 2023). This rate applies
to new entrants and will also apply to existing civil or public servants appointed on or
after 6th April 1995 and is required to make a personal pension contribution.

The Executive Officer Scale from 1st October 2023

Point 1 Point 2 Point 3 Point 4 Point 5 Point 6 Point 7

€34,562 €36,464 €37,538 €39,634 €41,513 €43,330 €45,141

Point 8 Point 9 Point 10 Point 11 Point 12 L.S.I. 1 L.S.I 2

€46,914 €48,705 €50,446 €52,264 €53,482 €55,219 €56,969

Blended Working – Candidates will be able to apply for Blended Working

arrangements.

Annual Leave - The annual leave allowance for the position will be 23, rising to 24 after
5 years’ service and will increase with more service as outlined by the Public Service
Stability Agreement This allowance is subject to the usual conditions regarding the
granting of annual leave in the public sector, is based on a five-day week and is
exclusive of Ireland statutory public holidays.

Hours
Hours of attendance will be as fixed from time to time but will amount to not less than
35 hours excluding lunch (over a five-day week). The successful candidate will be
required to work such additional hours from time to time as may be reasonable and
necessary for the proper performance of his/her duties subject to the limits set down
in the working time regulations. The grade will attract the elective benefit of flexi time.
Superannuation and Retirement
The successful candidate will be offered the appropriate superannuation
terms and conditions as prevailing in PIAB at the time of being offered an appointment.
In general, an appointee who has never worked in the Public Service will be offered
appointment based on membership of the Single Public Service Pension Scheme
(“Single Scheme”). Full details of the Scheme are at
www.singlepensionscheme.gov.ie.

Where the appointee has worked in a pensionable (non-Single Scheme terms) public
service job in the 26 weeks prior to appointment or is currently on a career break or
special leave with/without pay different terms may apply. The pension entitlement of such
appointees will be established in the context of their public service employment history.

Key provisions attaching to membership of the Single Scheme are as follows:

• Pensionable Age: The minimum age at which pension is payable is the same as
the age of eligibility for the State Pension, currently 66.
• Retirement Age: Scheme members must retire on reaching the age of 70.
• Career average earnings are used to calculate benefits (a pension and lump sum
amount accrue each year and are up-rated each year by reference to CPI).
• Post retirement pension increases are linked to CPI.

Sick Leave
Pay during properly certified sick absence, provided there is no evidence of
permanent disability for service, will apply on a pro-rata basis, in accordance with the
provisions of the Public Service Sick Leave Scheme.

A candidate for and any person holding the office must be fully competent and capable
of undertaking the duties attached to the office and be in a state of health such as
would indicate a reasonable prospect of ability to render regular and efficient service.

The above Job Specification is not intended to be a comprehensive list of all

duties involved and consequently, the post holder may be required to perform
other duties as appropriate to the post which may be assigned to him/her from
time to time and to contribute to the development of the post while in office.
The Selection Process

How to Apply

Applications must be made to [email protected] by submitting a completed application

form for review by PIAB’s Selection Panel.

Please note curriculum vitae will not be reviewed as an addition to or substitution

for a completed application form.

Applicants must demonstrate, by reference to specific achievements in their career to

date, that they possess the qualities, skills and knowledge required for the role of
Executive Officer as identified in the ‘Personal Specification’ above and the Executive
Officer Competencies outlined in Appendix 1.

Closing Date: 4pm, Monday December 11th, 2023

The selection process may include any or all the following:

• Shortlisting of candidates, based on the information contained in their

application.
• An in person competitive competency based interview, the indicative date for
which is January 2024
• Reference Check
• Medical to determine any person holding the office is fully competent and
capable of undertaking the duties attached to the office and is in a state of health
such as would indicate a reasonable prospect of ability to render regular and
efficient service.
• It is envisioned that the successful candidate will commence in February 2024

Shortlisting

The number of applications received for a position generally exceeds that required to
fill the position. While a candidate may meet the eligibility requirements of the
competition, if the numbers applying for the position are such that it would not be
practical to interview everyone, we may decide that a smaller number will be called to
the next stage of the selection process. In this respect, a shortlisting process to select
a group, based on an examination of the candidates application form that appear to
be the most suitable for the position will be utilised.

This is not to suggest that other candidates are necessarily unsuitable or incapable of
undertaking the job, rather that there are some candidates, who based on their
application, appear to be better qualified and/or have more relevant experience. An
expert panel will examine the application against agreed shortlisting criteria based on
the requirements of the position. The shortlisting criteria may
include both the essential and desirable criteria specified for the position. It
is therefore in your own interest to provide a detailed and accurate account
of your qualifications/ experience in your application.

Equity, Diversity & Inclusion

PIAB are an equal opportunities employer and strive to create a work environment which
is equitable, diverse and inclusive. We aim to increase the recruitment and retention of
persons with disabilities, supporting employees to feel comfortable sharing their disability
status. If you would like to talk about your candidature and any accommodations that
may be of benefit during the recruitment process please contact PIAB’s Access Officer
Ian Head at [email protected] or PIAB’s HR Manager at [email protected]

General Information

Confidentiality
Candidate confidentiality will be respected at all stages of the recruitment process. All
personal information provided on this application form will be stored securely by PIAB
and will be used solely for the purposes of processing your candidature.
Personal data of prospective candidates and current employees (full-time, part-time,
contract and agency) is processed on the basis that it is required for PIAB ’compliance
with legislation (e.g., employment legislation).

Expenses
PIAB not be responsible for any expense, including travelling expenses, candidates
may incur in connection with this competition.
Canvassing
Canvassing is prohibited and will result in disqualification from the competition.

Data Protection – Recruitment Process

Personal data is collected and processed as part of the recruitment process. This
section sets out the information under the following headings:

• Personal data collected.

• Lawful basis for processing personal data.
• How your information may be shared.
• How long your information may be stored.
• Your data protection rights.
Personal Data Collection
PIAB collects personal data from prospective candidates as part of the recruitment
process. In meeting its data protection obligations, PIAB are committed to being
accountable and transparent about how it gathers and processes this information.
The General Data Protection Regulation (GDPR) defines ‘personal data’ as meaning
any information relating to an identified or identifiable living individual. It defines
categories of ‘personal data’ as being name, address, date of birth, etc. The GDPR
also sets out ‘special categories of personal data’ for more sensitive information that
include, for example, health data.

Lawful Basis for Processing Personal Data Consent

PIAB processes personal data provided by you in your Curriculum Vitae during the
recruitment process on the lawful basis of consent. Your consent is required in order
to process any personal data provided in the application for the specific purpose of
progressing an application through the recruitment process. Consent will be lawfully
assumed upon commencement of the application process.

Contractual
In the case of a successful candidate, personal data provided during the recruitment
process may form the basis of the contract of employment.

How Your Information May Be Shared

Your information may be shared with other parties as part of the recruitment process.
Where this occurs, information is shared by necessity and in confidence.

How Long Your Information May Be Stored

PIAB has a Data Policy that it applies to all information it stores. This policy is updated
on an ongoing basis to keep pace with all relevant legislative changes.

Unsuccessful Candidates
For those individuals who have been unsuccessful in the recruitment process, all
information provided to the PIAB will be retained by the PIAB for a period of no more
than 12 months. At the end of this period, or if you withdraw your consent, your
information will be securely destroyed.
Successful Candidates
For those individuals who have been successful in the recruitment process, all
information provided to the PIAB will be placed on your employee file. It will be
retained during the course of your employment with the organisation and for an
appropriate period thereafter. At the end of this period, or if you withdraw your
consent, your information will be securely destroyed.

Your Data Protection Rights

You have rights in relation to personal data collected, processed, and stored by the
PIAB. Further information is available on our website under the heading ‘Data
Protection and Access Requests’. This section outlines what your data protection
rights are and how to make a Data Subject Access Request to PIAB.

If you have any questions or would like to make a Data Subject Access Request, you
may contact the Data Protection Officer at PIAB. The contact details are as follows:

By Post
Data Protection Officer,
Grain House
Exchange Hall
Tallaght
Dublin 24

By Email
[email protected]
Appendix 1
Executive Officer Level Competencies
Effective Performance Indicators
Delivery of Takes ownership of tasks and is determined to see them through to a
Results satisfactory conclusion
Is logical and pragmatic in approach, setting objectives and delivering
the best possible results with the resources available through effective
prioritisation
Constructively challenges existing approaches to improve efficient
customer service delivery
Accurately estimates time parameters for project, making contingencies
to overcome obstacles
Minimises errors, reviewing learning and ensuring remedies are in place
Maximises the input of own team in ensuring effective delivery of results
Ensures proper service delivery procedures/protocols/reviews are in
place and implemented
Teamwork Consults and encourages the full engagement of the team, encouraging
open and constructive discussions around work issues
Gets the best out of individuals and the team, encouraging good
performance and addressing any performance issues that may arise
Values and supports the development of others and the team
Encourages and supports new and more effective ways of working
Deals with tensions within the team in a constructive fashion
Encourages, listens to and acts on feedback from the team to make
improvements
Actively shares information, knowledge and expertise to help the team
to meet its objectives
Information Effectively deals with a wide range of information sources, investigating
Management and all relevant issues
Processing Understands the practical implication of information in relation to the
broader context in which s/he works – procedures, divisional objectives
etc
Identifies and understands key issues and trends
Correctly extracts & interprets numerical information, conducting
accurate numerical calculations
Draws accurate conclusions & makes balanced and fair
recommendations backed up with evidence
Interpersonal & Modifies communication approach to suit the needs of a situation/
Communication audience
Skills Actively listens to the views of others
Liaises with other groups to gain co-operation.
Negotiates, where necessary, in order to reach a satisfactory outcome
Maintains a focus on dealing with customers in an effective, efficient
and respectful manner
Is assertive and professional when dealing with challenging issues
Expresses self in a clear and articulate manner when speaking and in
writing
Specialist Displays high levels of skills/ expertise in own area and provides
Knowledge, guidance to colleagues
Expertise and Has a clear understanding of the role, objectives and targets and how
Self Development they support the service delivered by the unit and Department/
Organisation and can communicate this to the team
Leads by example, demonstrating the importance of development by
setting time aside for development initiatives for self and the team
Drive & Is committed to the role, consistently striving to perform at a high level
Commitment to
Public Service Demonstrates flexibility and openness to change
Values Is resilient and perseveres to obtain objectives despite obstacles or
setbacks
Ensures that customer service is at the heart of own/team work
Is personally honest and trustworthy
Acts with integrity and encourages this in others