ENGLISH

FRANÇAIS
ESPAÑOL
OWNER'S MANUAL

AIR
CONDITIONER

Read this owner's manual thoroughly before operating the appliance and
keep it handy for reference at all times.
TYPE: WALL MOUNTED

If Indoor unit are connected with multi split type, It is not Energy Star certified products

www.lg.com
MFL69491102
Rev.03_052818 Copyright © 2017 - 2018 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS

2 TABLE OF CONTENTS

3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS

7 OPERATION
7 Notes for Operation
7 Parts and Functions
8 Wireless Remote Control
13 Restarting the Air Conditioner Automatically
13 Using the Mode Function
15 Using the Jet Mode Function
16 Using the Fan Speed Function
16 Using the Air Flow Direction Function
17 Setting the On/Off Timer
18 Using the Sleep Function (Optional)
18 Using the Simple Timer Function (Optional)
19 Using the Energy Display Function (Optional)
19 Using the Light Off Function (Optional)
19 Using the Comfort Air Function (Optional)
20 Using the Energy Saving Function (Optional)
20 Using the Energy Control Function (Optional)
21 Using Special Functions

24 SMART FUNCTIONS
24 Using LG SmartThinQ Application

27 MAINTENANCE
29 Clean the Air Filter
30 Clean the 3M and Triple Filter (Optional)

31 TROUBLESHOOTING

35 WARRANTY (USA)

37 WARRANTY (CANADA)
 SAFETY INSTRUCTIONS 3

SAFETY INSTRUCTIONS

ENGLISH
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always
read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING, or
CAUTION.

WARNING
If you do not follow instructions, it could result in death or serious injury.

CAUTION
If you do not follow instructions, it could result in minor or moderate injury or damage to the
product.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of
injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons
when using this product, follow basic precautions, including the following:
•• Installation or repairs made by unauthorized persons can pose hazards to you and others.
•• Installation MUST conform to the local building codes or, in the absence of local codes, the
National Electrical Code NFPA 70/ANSI C1-1003 or current edition and Canadian Electrical Code
Part1 CSA C.22. 1.
•• The information contained in the manual is intended for use by a qualified service technician who
is familiar with the safety procedures and equipped with the proper tools and test instruments.
•• Failure to read and follow all instructions in this manual can result in equipment malfunction,
property damage, personal injury and/or death.
•• When the power cord is to be replaced, the replacement work shall be performed by authorized
personnel using only genuine replacement parts.
•• This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
4 SAFETY INSTRUCTIONS

Installation
•• Do not install the air conditioner on an unstable surface or in a place where there is danger of it
falling.
•• Contact an authorized service center when installing or relocating the air conditioner.
•• Install the panel and the cover of the control box safely.
•• Do not install the air conditioner in a place where flammable liquids or gases such as gasoline,
propane, paint thinner, etc., are stored.
•• Make sure that the pipe and the power cable connecting the indoor and outdoor units are not
pulled too tight when installing the air conditioner.
•• Use standard circuit breaker and fuse that conform to the rating of the air conditioner.
•• Do not input air or gas into the system except with the specific refrigerant.
•• Use non-flammable gas (nitrogen) to check for leak and to purge air; using compressed air or
flammable gas may cause fire or explosion.
•• The indoor/outdoor wiring connections must be secured tightly, and the cable should be routed
properly so that there is no force pulling the cable from the connection terminals. Improper or
loose connections can cause heat generation or fire.
•• Install dedicated electric outlet and circuit breaker before using the air conditioner.
•• Do not connect the ground wire to a gas pipe, a lightning rod, or a telephone ground wire.
•• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified person in order to avoid a hazard.

Operation
•• Be sure to use only those parts listed in the service parts list. Never attempt to modify the
equipment.
•• Make sure that children do not climb on or hit the outdoor unit.
•• Dispose of the batteries in a place where there is no danger of fire.
•• Use only the refrigerant specified on the air conditioner label.
•• Cut off the power supply if there is any noise, smell, or smoke coming from the air conditioner.
•• Do not leave flammable substances such as gasoline, benzene, or thinner near the air conditioner.
•• Contact an authorized service center when the air conditioner is submerged by flood waters.
•• Do not use the air conditioner for an extended period of time in a small place without proper
ventilation.
•• In the event of a gas leak (such as Freon, propane gas, LP gas, etc.) ventilate sufficiently before
using the air conditioner again.
•• To clean the interior, contact an authorized service center or dealer. Using harsh detergents may
cause corrosion or damage to the unit.
 SAFETY INSTRUCTIONS 5

ENGLISH
•• Be sure to ventilate sufficiently when the air conditioner and a heating appliance such as a heater
are used simultaneously.
•• Do not block the inlet or outlet of air flow.
•• Do not insert hands or other objects through the air inlet or outlet while the air conditioner is
operating.
•• Make sure that the power cable is neither dirty, loose, nor broken.
•• Never touch, operate, or repair the air conditioner with wet hands.
•• Do not place any objects on the power cable.
•• Do not place a heater or other heating appliances near the power cable.
•• Do not modify or extend the power cable. Scratches or peeling insulation on the power cables
may result in fire or electric shock, and should be replaced.
•• Cut off the power supply immediately in the event of a blackout or a thunderstorm.
•• Take care to ensure that power cable could not be pulled out or damaged during operation.
•• Do not touch refrigerant pipe, water pipe and any internal parts while the unit is operating or
immediately after operation.

Maintenance
•• Do not clean the appliance by spraying water directly onto the product.
•• Before cleaning or performing maintenance, disconnect the power supply and wait until the fan
stops.

CAUTION
To reduce the risk of minor injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation
•• Do not install the air conditioner in an area where it is directly exposed to sea wind (salt spray).
•• Install the drain hose properly for the smooth drainage of water condensation.
•• Exercise caution when unpacking or installing the air conditioner.
•• Do not touch the leaking refrigerant during installation or repair.
•• Transport the air conditioner with two or more people or use a forklift.
•• Install the outdoor unit such that it is protected from direct sunlight. Do not place the indoor unit in
a place where it is directly exposed to sunlight via the windows.
•• Safely dispose of packing materials such as screws, nails or batteries using proper packaging
after installation or repair.
•• Install the air conditioner in a place where the noise from the outdoor unit or the exhaust fumes will
not inconvenience the neighbors. Failure to do so may result in conflict with the neighbors.
6 SAFETY INSTRUCTIONS

Operation
•• Remove the batteries if the remote control is not to be used for an extended period of time.
•• Make sure that the filter is installed before operating the air conditioner.
•• Be sure to check if there is a refrigerant leak after installing or repairing the air conditioner.
•• Follow the standards of the corresponding region or country for handling the refrigerant and the air
conditioner and for disassembling the air conditioner.
•• Do not place any object on the air conditioner.
•• Never mix different types of batteries, or old and new batteries for the remote control.
•• Do not let the air conditioner run for a long time when humidity is very high or when a door or a
window has been left open.
•• Stop using the remote control if there is a fluid leak in the battery. If your clothes or skin are
exposed to the leaking battery fluid, wash off with clean water.
•• Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for
extended periods of time.
•• If the leaking battery fluid has been swallowed, rinse the inside of the mouth thoroughly and
consult a doctor.
•• Do not drink the water drained from the air conditioner.
•• Do not use the product for special purposes, such as preserving foods, works of art, and etc. It
is an air conditioner for consumer purposes, not a precision refrigeration system. There is risk of
damage or loss of property.
•• Do not recharge or disassemble the batteries.

Maintenance
•• Never touch the metal parts of the air conditioner when removing the air filter.
•• Use a sturdy stool or ladder when cleaning, maintaining, or repairing the air conditioner at a
height.
•• Never use strong cleaning agents or solvents when cleaning the air conditioner or spray water.
Use a smooth cloth.
 OPERATION 7

OPERATION

ENGLISH
Notes for Operation
Suggestion for Energy Saving
•• Do not over-cool the space. This may be harmful for your health and may consume more electricity.
•• Block sunlight with blinds or curtains while you are operating the air conditioner.
•• Keep doors or windows closed tightly while you are operating the air conditioner.
•• Adjust the direction of the air flow vertically or horizontally to circulate indoor air.
•• Speed up the fan to cool or warm indoor air quickly, within a short period of time.
•• Open windows regularly for ventilation. The indoor air quality may deteriorate if the air conditioner is used for
long durations.
•• Clean the air filter once every 2 weeks. Dust and impurities collected in the air filter may block the air flow or
reduce the unit performance.

Parts and Functions

Indoor Unit Outdoor Unit

1 Air Filter 1 Air Intake Vents

2 Air Intake 2 Air Outlet Vents
3 Front Cover
4 Air Outlet
5 Air Deflector (Horizontal Vane)
6 Air Deflector (Vertical Louver)
7 On/Off Button

NOTE
•• The number and location of operation lamps may vary according to the model of the air conditioner.
•• The feature may be changed according to the type of model.
8 OPERATION

Wireless Remote Control Operating Method

Point the remote control towards the signal receiver
Inserting Batteries at the right side of the air conditioner to operate it.

If the display screen of the remote control begins

to fade, replace the batteries. Insert AAA (1.5 V)
batteries before using the remote control.

1 Remove the battery cover.

NOTE

2 Insert the new batteries and make sure that the

+ and - terminals of the batteries are installed
•• The remote control may operate other electronic
devices if it is directed towards them. Make sure to
correctly. point the remote control towards the air conditioner
signal receiver.
•• For proper operation, use a soft cloth to clean the
signal transmitter and receiver.
•• In case of a function not provided in the product,
no buzzer sound occurs from the product when
a button for such function on the remote control
is pressed except for Air Flow Direction ( SWING ),
Installing the Remote Control Holder Energy Display (kW [3 s]), Air Purification function ( ).
To protect the remote control, install the holder where
there is no direct sunlight.

1 Choose a safe and easily accessible location.

2 Fix the holder by fastening 2 screws firmly with a

screwdriver.
 OPERATION 9

Setting the Current Time Operating the Air Conditioner without

ENGLISH
the Remote Control
1 Insert batteries.
You can use the ON/OFF button of the indoor unit to
•• The icon below blinks at the bottom of the
operate the air conditioner when the remote control is
display screen. unavailable.

1 Open the front cover (Type2) or horizontal vane

(Type1).

2 Press or button to select the minutes.

2 Press the ON/OFF button.

3 Press SET/CANCEL button to finish.

Type1

NOTE
•• The On/Off Timer is available after setting the
current time.
ON/OFF

Using the °C/°F Conversion Function Type2

(Optional)
This function changes unit between °C and °F

•• Press and hold SWING

℃↔℉ [5 s]
button about 5 seconds.

ON/OFF

NOTE
•• The stepping motor may be broken, if the horizontal
vane opens rapidly.
•• The fan speed is set to high.
•• The feature may be changed according to the type
of model.
•• The temperature cannot be altered when using this
emergency ON/OFF button.
•• For cooling & heating models, the temperature is
set from 22 °C to 24 °C
10 OPERATION

Using Wireless Remote Control

You can operate the air conditioner more conveniently with the remote control.

Available Function
Display Description Single
Button Multi
Screen Split
2
To turn on/off the air
- O O
conditioner.
To adjust the desired
room temperature
in cooling, heating O O
* * or auto changeover
mode.
MODE
FAN
To select the cooling
SPEED
O O
TEMP mode.
* JET To select the heating
MODE O O
mode.
kW [3 s]
1
ROOM
To select the
SWING SWING TEMP
dehumidification O O
℃↔℉ [5 s] DIAGNOSIS [5 s] MODE
SET UP mode.
SET
FUNC. CANCEL
To select the fan
O O
mode.
TIMER CANCEL
To select the auto
changeover/auto O O
operation mode.
JET To change room
RESET O O
MODE temperature quickly.
FAN To adjust the fan
O O
SPEED speed.
To adjust the air flow
SWING SWING
direction vertically or O O
horizontally.

NOTE
•• * buttons may be changed according to the type of model.
•• When connected to the Multi Outdoor unit, the Energy Display, Energy
Control, Silent and Smart Diagnosis function may not be supported.
 OPERATION 11

Available Function

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Display Description Single
Button Multi
Screen Split
2
To turn on/off
air conditioner
O O
TIMER automatically at
desired time.
To set/cancel the
* * SET/
- special functions and O O
CANCEL
timer.
FAN
MODE SPEED To cancel the timer
- O O
TEMP
CANCEL
settings.
* JET
- To adjust time. O O
MODE

kW [3 s]
1 To set the brightness
*LIGHT
ROOM
- of the display on the O O
SWING SWING TEMP
OFF
℃↔℉ [5 s]
SET UP
DIAGNOSIS [5 s] indoor unit.
SET
ROOM To display the room
FUNC. CANCEL
O O
TEMP temperature.
TIMER CANCEL °C↔°F To change unit
O O
[5 s] between °C and °F
*ENERGY To minimize power
O O
SAVING consumption.
RESET
*COMFORT To adjust the air flow
O O
AIR to deflect wind.
To set whether or not
kW
- to display information O X
[3 s]
regarding energy.
*ENERGY To bring the effect of
X X
CTRL the power saving.
To make a
*COMFORT
comfortable sleeping O X
SLEEP
environment.
To conveniently
DIAGNOSIS check maintenance
- O X
[5 s] information of a
product.
12 OPERATION

Available Function
Display Description Single
Button Multi
Screen Split
2
To purify the air by
removing particles
X X
that enters the indoor
unit.
To reduce noise from
* * outdoor units.
X X

To keep your skin

FAN
MODE SPEED moisturized by
X X
TEMP generating ion
* JET clusters.
MODE
To lower indoor
kW [3 s]
1 X X
humidity quickly.
ROOM

To maintain a
SWING SWING TEMP
℃↔℉ [5 s] DIAGNOSIS [5 s] FUNC.
SET UP
SET
minimum room
FUNC. CANCEL temperature and X X
prevent objects in the
TIMER CANCEL room from freezing.
To scare away a
X X
mosquito.
To remove moisture
RESET
generated inside the O O
indoor unit.
To make a
comfortable sleeping X X
environment.
To initialize the remote
RESET - O O
control settings.

NOTE
•• Some functions may not be supported, depending on the model.
•• * buttons may be changed according to the type of model.
•• Press the SET/CANCEL button to operate the selected FUNC.
 OPERATION 13

Restarting the Air Conditioner Using the Mode Function

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Automatically This function allows you to select the desired
function.
When the air conditioner is turned on again after
a power failure, this function restores the previous
settings. Cooling Mode

Disabling Auto Restart

1 Open the front cover (Type2) or horizontal vane
(Type1).
Auto Changeover Mode / Auto
Operation(AI) Mode

2 Press the ON/OFF button and hold it for 6

seconds, then the unit will beep twice and the
lamp will blink twice 4 times. Dehumidification Mode
•• To re-enable the function, press the ON/OFF
button and hold it for 6 seconds. The unit will
beep twice and the lamp will blink 4 times. Heating Mode

Fan Mode

Type1
Cooling Mode
1 Turn the appliance on.

2 Press MODE button repeatedly to select the

Cooling Mode.
ON/OFF

•• is displayed on the display screen.

Type2
3 Press or button to set the desired
temperature.

ON/OFF

NOTE
•• The feature may be changed according to the type
of model.
•• If you press and hold the ON/OFF button for 3 – 5
seconds, instead of 6 seconds, the unit will switch
to the test operation. In the test operation, the unit
blows out strong cooling air for 18 minutes and
then returns to factory default settings.
14 OPERATION

Auto Operation (Artificial Auto Changeover Mode

Intelligence) Single Split Model
Multi Model This mode changes the mode automatically to
maintain the set temperature at ±2 °C
In this operation mode, the system is automatically
operated by the electronic controls.
1 Turn the appliance on.
1 Turn the appliance on.
2 Press MODE button repeatedly to select the Auto
Changeover Mode.
2 Press MODE button repeatedly to select the Auto
Operation.
•• is displayed on the display screen.
•• is displayed on the display screen.

3 Press or button to set the desired

3 Press or button to set the desired temperature.
temperature.

4 Press FAN SPEED button to adjust the fan

speed.

Dehumidification Mode
This mode removes excess moisture from a highly
humid environment or during the rainy season,
in order to prevent mildew from setting in. This
mode adjusts the room temperature and the fan
speed automatically to maintain the optimal level of
humidity.

1 Turn the appliance on.

2 Press MODE button repeatedly to select the

Dehumidification Mode.

•• is displayed on the display screen.

NOTE
•• In this mode you cannot adjust the room
temperature, it is adjusted automatically.
•• The room temperature is not displayed on the
display screen.
 OPERATION 15

Heating Mode Using the Jet Mode Function

ENGLISH
1 Turn the appliance on.
Changing Room Temperature
2 Press MODE button repeatedly to select the
Heating Mode.
Quickly
This function allows you to cool indoor air quickly
•• is displayed on the display screen. during the summer or warm it quickly during winter.

•• The Jet Mode function is available with Cooling,

3 Press or button to set the desired
Heating and Dehumidification Mode.
temperature.
1 Turn the appliance on.

2 Press MODE button repeatedly to select the

desired mode.
NOTE

•• will be displayed on the indoor unit when 3 Press JET MODE button.
defrosting is operating.
•• is displayed on the display screen.
•• Furthermore, this indication will be displayed on the
indoor unit:
−− When preheating is operating.
−− When the room temperature has been reached NOTE
to the set temperature. •• Jet Heating Mode is not available on some models.
•• In Jet Cooling Mode, strong air blows out for 30
minutes.
Fan Mode •• After 30 minutes later, setting temperature is
This mode only circulates the indoor air without maintaining 18 °C
changing the room temperature. If you want to change the temperature, Press
or button to set the desired temperature.
1 Turn the appliance on. •• In Jet Heating Mode, strong air blows out for 30
minutes.
2 Press MODE button repeatedly to select the Fan
Mode. •• After 30 minutes later, setting temperature is
maintaining 30 °C
•• is displayed on the display screen. If you want to change the temperature, Press
or button to set the desired temperature.

3 Press FAN SPEED button to adjust the fan

speed.
•• This function may operate differently from the
remote control display.
16 OPERATION

Using the Fan Speed Using the Air Flow Direction

Function Function
This function adjusts the direction of the air flow
Adjusting the Fan Speed vertically (horizontally).
•• Press FAN SPEED button repeatedly to adjust the •• Press SWING ( SWING ) button repeatedly and select the
fan speed. desired direction.
Display Screen Speed −− Select ( ) to adjust the direction of the air
flow automatically.
High
NOTE
•• Adjusting the air flow direction horizontally may not
Medium - High
be supported, depending on the model.

Medium •• Adjusting the air deflector arbitrarily may cause

product failure.
Medium - Low •• If you restart the air conditioner, it starts to operate
with the previously set direction of air flow, so the
Low
air deflector may not match the icon displayed on
- Natural Wind the remote control. When this occurs, press SWING
or SWING button to adjust the direction of the air flow
NOTE again.
•• The fan speed of Natural Wind adjusts •• This function may operate differently from the
automatically. remote control display.

→ →
•• The fan speed icons are displayed on some indoor
units.
→ → → →
•• Indoor unit display is displayed only 5 seconds and
return to the setting temperature on some models.
 OPERATION 17

Setting the On/Off Timer Setting the Off Timer

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This function sets the air conditioner to turn on/off 1 Press TIMER button repeatedly.
automatically at desired time.
•• The icon below blinks at the bottom of the
display screen.
Setting the On Timer
1 Press TIMER button repeatedly.

•• The icon below blinks at the bottom of the

display screen.
2 Press or button to select the minutes.

3 Press SET/CANCEL button to finish.

•• After setting the timer, current time and icon

2 Press or button to select the minutes. are displayed on the display screen indicating
that the desired time is set.

3 Press SET/CANCEL button to finish.

•• After setting the timer, current time and icon NOTE

are displayed on the display screen indicating
•• This function is disabled when you set Simple
that the desired time is set. Timer.

Canceling the On Timer Canceling the Off Timer

1 Press TIMER button repeatedly. 1 Press TIMER button repeatedly.

•• The icon below blinks at the bottom of the •• The icon below blinks at the bottom of the
display screen. display screen.

2 Press SET/CANCEL button to cancel the setting. 2 Press SET/CANCEL button to cancel the setting.

Canceling the Timer Setting

•• Press CANCEL button to cancel all timer settings.
18 OPERATION

Using the Sleep Function Using the Simple Timer

(Optional) Function (Optional)
This function turns off the air conditioner This function turns off the air conditioner
automatically when you go to sleep. automatically when you go to sleep.

1 Turn the appliance on. 1 Turn the appliance on.

2 Press TIMER button repeatedly. 2 Press TIMER button repeatedly.

•• The icon below blinks at the bottom of the •• The icon below blinks at the bottom of the
display screen. display screen.

3 Press or button to select the hour (up to 3 Press or button to select the hour (up to
7 hours). 7 hours).

4 Press SET/CANCEL button to finish. 4 Press SET/CANCEL button to finish.

•• is displayed on the display screen. •• is displayed on the display screen.

NOTE NOTE

•• is displayed on some indoor units. •• This function is disabled when you set Off Timer.

•• Indoor unit display is displayed from 1H to 7H

which is displayed only 5 seconds and then return
to the setting temperature.
•• In the Cooling and Dehumidification Mode, the
temperature increases by 1 °C after 30 minutes
and additional 1 °C after another 30 minutes for a
more comfortable sleep.
•• The temperature increases up to 2 °C from the
preset temperature.
•• Although the remark for fan speed on the display
screen may be changed, the fan speed is adjusted
automatically.
 OPERATION 19

Using the Energy Display Using the Light Off Function

ENGLISH
Function (Optional) (Optional)
This function displays the amount of electricity
generated on the indoor display as the product
Display Screen Brightness
operates. You can set the brightness of the indoor unit display
screen.
•• Press LIGHT OFF button.
Display the Current Energy Usage
1 Turn the appliance on. NOTE
•• Turn on/off the Display screen.
2 Press kW [3 s] button and hold it about 3 seconds.

•• The instantaneous power consumption ( ) is

displayed for a while on some indoor units.
Using the Comfort Air
Function (Optional)
Comfort Vane Operation
This function conveniently sets the vane to a preset
NOTE position to deflect the supply air away from blowing
•• It is not displayed on the wireless remote control. directly onto the occupants in the room.
•• The unit of the displayed value is kW.
1 Turn the appliance on.
•• If it is more than 99 kW, which is the range of
expression, maintain it as 99 kW. 2 Press COMFORT AIR button repeatedly and
select the desired direction.
•• Display wattage under 10 kW with 0.1 kW unit, and
display one over 10 kW with 1 kW unit. •• or is displayed on the display screen.
•• The actual power may differ from the power
displayed.
•• When connected to the Multi Outdoor unit, this
function may not be supported. NOTE
•• or is displayed on some indoor units.
•• This function is disabled when you press MODE or
JET MODE button.
•• This function is disabled and auto swing of vertical
direction is set up when you press SWING button.
•• When this function is off, the horizontal vane
operates automatically depending on the set mode.
20 OPERATION

Using the Energy Saving Using the Energy Control

Function (Optional) Function (Optional)
This function minimizes power consumption during
Cooling and increases the set temperature to the
1 Turn the appliance on.

optimal level for a more comfortable environment.

The temperature automatically settles at 22 °C if 2 Press ENERGY CTRL button.
•• Press ENERGY CTRL button repeatedly to
desired temperature is below 22 °C The temperature
select each step.
remains constant if it is above 22 °C

1 Turn the appliance on.

2 Press MODE button repeatedly to select the

Cooling Mode.
NOTE
•• 1 step : The power Input is decreased by 20 %
compared to rated power input.
3 Press ENERGY SAVING button.
−− is displayed on the display screen.
•• is displayed on the display screen.
•• 2 step : The power Input is decreased by 40 %
compared to rated power input.
−− is displayed on the display screen.
•• 3 step (Optional) : The power Input is decreased by
60 % compared to rated power input.
−− is displayed on the display screen.
•• (1 step), (2 step) is displayed on some indoor
units.
•• This function is available with Cooling Mode.
•• Capacity may decrease when Energy Control mode
is selected.
•• Desired temperature is displayed about 5 seconds
if you press FAN SPEED, or button.
•• Room temperature is displayed about 5 seconds if
you press ROOM TEMP button.
 OPERATION 21

Using Special Functions Available

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Display Function
1 Turn the appliance on. Screen
Description
Single
Multi
Split
2 Press FUNC button repeatedly to select the
desired function. To purify the air by
removing particles
X X
3 Press SET/CANCEL button to finish. that enters the
indoor unit.
To reduce noise from
X X
outdoor units.
To keep your skin
moisturized by
X X
generating ion
clusters.
To lower indoor
X X
humidity quickly.
To maintain a
minimum room
temperature and
X X
prevent objects
in the room from
freezing.
To scare away a
X X
mosquito.
To remove moisture
generated inside the O O
indoor unit.
To make a
comfortable sleeping X X
environment.

NOTE
•• Some functions may not be supported, depending
on the model.
•• Some functions may operate differently from the
remote control display.
22 OPERATION

Canceling Special Functions Using the Silent Function (Optional)

1 Press FUNC button repeatedly to select the
desired function.
This function prevents potential claims by neighbors,
reducing noise from outdoor units.

•• is displayed on the display screen.

2 Press SET/CANCEL button to cancel the
function.
NOTE
•• This function is disabled when you press MODE or
ENERGY CTRL or JET MODE button.
Using the Air Purification Function •• This function is available with Cooling, Heating,
Auto Changeover, Auto Operation Mode.
These functions supply clean and fresh air by ion
particles and the filter.

Using the Ion Care Function

Function Display Description
(Optional)
Ion particles from
This function keeps your skin moisturized by
Ionizer sterilize
generating ion clusters which is absorbed into the
Ionizer the aerial bacteria
surface of skin.
and other harmful
substances. •• is displayed on the display screen about 3
It removes seconds.
microscopic
contaminants NOTE
Plasma
from the intake air
•• This function is available with Cooling, Fan Mode
completely to supply
and Air Purification function.
clean and fresh air.

NOTE
Using the Jet Dry Function (Optional)
•• You can use this function without turning the air
conditioner on. This function maximizes the performance of
dehumidification.
•• Both the plasma lamp and the cooling lamp light up
while Smoke Away/Plasma is in operation on some •• , are displayed on the display screen.
models.
•• Do not touch ionizer during operation. NOTE
•• This function may operate differently from the •• This function is available with Cooling,
remote control display. Dehumidification, Auto Operation, Fan Mode and
Air Purification function.
•• This function is not available with Sleep function.
•• This function is disabled when you press MODE
button.
 OPERATION 23

Using the Low Heating Function Using the Auto Clean Function

ENGLISH
(Optional) In the Cooling and Dehumidification Mode, moisture
is generated inside the indoor unit. This function
This function operates the heating system to maintain
removes such moisture.
a minimum room temperature and prevent objects in
the room from freezing where there is no permanent •• is displayed on the display screen.
resident, such as a vacation.

•• , are displayed on the display screen. NOTE

•• Some functions cannot be used while the Auto
NOTE Clean function is in operation.
•• This function is available with Heating Mode. •• If you turn off the unit, the fan continues to run for
30 minutes and cleans the inside of the indoor unit.
•• During LH operation, when you press buttons such
as , , MODE, FAN SPEED, and then return
to Heating Mode, 30 °C high speed.
Using the Comfort Sleep Function
•• If JET MODE button is pressed during LH
operation, this function is disabled and Power (Optional)
Heating Mode is operated immediately. (only for This function operates the air conditioner
power heating model) automatically to make the comfortable sleep
•• In case an error occurred, operation can be environment.
interrupted for the protection of the product.
•• , are displayed on the display screen.
•• COMFORT AIR and SWING button cannot be used
while the LH function is in operation. NOTE
•• This function is available with Cooling Mode.
Using the Mosquito Away Function •• The vane stops swing and sets indirect airflow
(Optional) angle, after 30 minutes from start even though
the room temperature doesn’t decrease to optimal
This function fans away mosquitos by generating a temperature to sleep.
high-frequency wave.
•• It is possible that a comfortable sleep environment
•• is displayed on the display screen. is different according to the people.

NOTE
•• You can use this function without turning the air
conditioner on.
•• is displayed on some indoor units.
24 SMART FUNCTIONS

SMART FUNCTIONS
Using LG SmartThinQ NOTE
•• To verify the Wi-Fi connection, check that Wi-Fi
Application icon on the control panel is lit.
•• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Things to check before using LG Internet service provider or refer to your wireless
SmartThinQ router manual.
•• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
•• For appliances with the logo errors caused by network connection.
1 Check the distance between the appliance and
the wireless router (Wi-Fi network).
•• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
•• If the distance between the appliance and the Purchase a Wi-Fi repeater (range extender) to
wireless router is too far, the signal strength improve the Wi-Fi signal strength.
becomes weak. It may take a long time to
•• The Wi-Fi connection may not connect or may
register or installation may fail.
be interrupted because of the home network
environment.
2 Turn off the Mobile data or Cellular Data on
your smartphone.
•• The network connection may not work properly
depending on the Internet service provider.
•• For iPhones, turn data off by going to Settings
•• The surrounding wireless environment can make
→ Cellular → Cellular Data.
the wireless network service run slowly.
•• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
3 Connect your smartphone to the wireless router. not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
 SMART FUNCTIONS 25

Installing LG SmartThinQ Open Source Software Notice

ENGLISH
Search for the LG SmartThinQ application from the Information
Google Play Store or Apple App Store on a smart
To obtain the source code under GPL, LGPL, MPL,
phone. Follow instructions to download and install the
and other open source licenses, that is contained in
application.
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
Wi-Fi Function terms, warranty disclaimers and copyright notices are
available for download.
•• For appliances with the logo
LG Electronics will also provide open source code
Communicate with the appliance from a smart phone to you on CD-ROM for a charge covering the cost
using the convenient smart features. of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
Smart Diagnosis™ to [email protected]. This offer is valid for a
If you use the Smart Diagnosis function, you will be period of three years after our last shipment of this
provided with the useful information such as a correct product. This offer is valid to anyone in receipt of this
way of using the appliance based on the pattern of information.
use.

Settings
Allows you to set various options on the appliance
and in the application.

NOTE
•• If you change your wireless router, Internet service
provider, or password, delete the registered
appliance from the LG SmartThinQ application and
register it again.
•• The application is subject to change for appliance
improvement purposes without notice to users.
•• Functions may vary by model.
26 SMART FUNCTIONS

Smart Diagnosis™ Using a Smart

Phone
•• For appliances with the or logo
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.

NOTE
•• Be sure to keep ambient noise to a minimum or the
phone may not correctly receive the buzzer beeps
from the indoor unit.
•• When connected to the Multi Outdoor unit, this
function may not be supported.
 MAINTENANCE 27

MAINTENANCE

ENGLISH
WARNING
•• Before cleaning or performing maintenance, disconnect the power supply and wait until the fan
stops.

If the air conditioner will not be used for an extended period of time, dry the air conditioner to maintain it in best
condition. Clean the product regularly to maintain optimal performance and to prevent possible breakdown.
•• Dry the air conditioner in Fan mode for 3 to 4 hours and disconnect the power. There may be internal damage
if moisture is left in its components.
•• Before using the air conditioner again, dry the inner components of the air conditioner in Fan mode for 3 to 4
hours. This will help to remove the odor generated from moisture.
Air Filter

•• The feature may be changed according to the type of model.

28 MAINTENANCE

Type Description Interval

Air filter Clean with a vacuum or hand wash. 2 weeks
Triple filter Clean with a vaccum or brush. Every 3 months
3M filter Clean with a vaccum or brush. Every 6 months
Ionizer (Optional) Use dry cotton bud to remove any dust. Every 6 months
Clean the Indoor unit surface by using a soft, dry cloth. Regularly
Have a professional clean the condensate drain pan. Once a year
Indoor unit
Have a professional clean the condensate drain pipe. Every 4 months
Replace the remote control batteries. Once a year
Have a professional clean the heat exchanger coils and the panel
Once a year
vents. (Consult with technician.)
Have a professional clean the fan. Once a year
Outdoor unit Have a professional clean the condensate drain pan. Once a year
Have a professional verify that all the fan assembly is firmly
Once a year
tightened.
Clean the electric components with air. Once a year

NOTE
•• Never use water that is higher than 40 °C when you clean the filters. It may cause deformation or
discoloration.
•• Never use volatile substances when you clean the filters. They may damage the surface of the product.
•• Do not wash the 3M filter with water, because the filter can be damaged (Optional).
•• Do not wash the Triple filter with water, because the filter can be damaged (Optional).
 MAINTENANCE 29

Clean the Air Filter

7

ENGLISH
Push down hooks to assemble the air filter.
Clean the air filters once every 2 weeks, or more, if
necessary.

NOTE
•• The air filter can be broken when it is bent.
•• When the air filter is not assembled correctly, dust
and other substances can enter into the indoor unit.
8 Check the side of the front cover for correct
assembly of the air filter.
Type1
If you look at the indoor unit from above it, can
assemble the top filter easily. Type2
1 Turn off the power to the unit.
1 Turn off the power to the unit.

2 Hold the knobs of the air filter, lift it up slightly.

2 Open the front cover.
•• Lift up both sides of the cover slightly.

3 Hold the knobs of the air filters, pull them down

slightly and remove them from the indoor unit.

3 Remove it from the indoor unit.

4 Clean the filters with a vacuum cleaner or with

lukewarm water with neutral detergent.

5 Dry the filters in the shade.

4 Clean the filter with a vacuum cleaner or with
lukewarm water with neutral detergent. 6 Insert the hooks of the air filters into the front
cover.
5 Dry the filter in the shade.

6 Insert the hooks of the air filter into the front

cover.

7 Check the side of the front cover for correct

assembly of the air filters.
30 MAINTENANCE

Clean the 3M and Triple Filter 5 Insert the 3M and Triple filter.

(Optional)
Type1
1 Turn off the power to the unit.

2 Remove the air filters from the indoor unit.

3 Remove the 3M and Triple filter from the indoor

unit.

Type1

Type2

Type2

6 Assemble the air filters.

7 Check the side of the front cover for correct

assembly of the air filters.

NOTE
4 Clean the filter with a vacuum cleaner.
•• The feature and location of 3M and Triple filter may
vary according to the type of model.
 TROUBLESHOOTING 31

TROUBLESHOOTING

ENGLISH
Self-diagnosis Function
This product has a built-in self-diagnosis function. If an error occurs, the lamp of the indoor unit will blink in 2
second intervals. If this occurs, contact your local dealer or service center.

Before Calling for Service

Please check the following before you contact the service center. If the problem persists, contact your local
service center.

Problem Possible Causes Corrective Action

Burning smell and strange
sounds are coming from the
unit.
Water leaks from the indoor
unit even when the humidity
level is low.
The air conditioner •• Turn off the air conditioner, switch OFF, or
The power cable is damaged
does not work disconnect the power supply, and contact the
or it is generating excessive
normally. service center.
heat.
A switch, a circuit breaker
(safety, ground), or a fuse is
not operated properly.
The unit generates an error
code from its self-diagnosis.
•• Check whether the power cord is plugged into
The air conditioner is
the outlet or the power isolators are switched
unplugged.
on.
A fuse exploded, or the power •• Replace the fuse or check if the circuit breaker
supply is blocked. has tripped.
•• Turn off the air conditioner when a power failure
occurs.
A power failure has occurred.
•• When the power is restored, wait 3 minutes,
and then turn on the air conditioner.
The air conditioner
does not work. The voltage is too high or too
•• Check if the circuit breaker has tripped.
low.
The air conditioner was turned
off automatically at a preset •• Turn the air conditioner on.
time.
•• Make sure that the batteries are inserted
correctly in your remote controller.
The battery setting in the
•• If the batteries are placed correctly, but the air
remote controller is incorrect.
conditioner still does not operate, replace the
batteries and try again.
32 TROUBLESHOOTING

Problem Possible Causes Corrective Action

•• Make sure that there are no curtains, blinds, or
Air is not circulating properly. pieces of furniture blocking the front of the air
conditioner.
•• Clean the air filter once every 2 weeks.
The air filter is dirty.
•• See “Clean the Air Filter” for more information.
•• In summer, cooling the indoor air fully may take
The room temperature is too
some time. In this case, select the Jet Mode to
high.
cool the indoor air quickly.
Cold air is escaping from the •• Make sure that no cold air is escaping through
room. the ventilation points in the room.
The air conditioner
does not emit cool The desired temperature
•• Set the desired temperature to a level lower
air. is higher than the current
than the current temperature.
temperature.
•• Avoid using heat generators like electric ovens
There is a heating source
or gas burners while the air conditioner is in
nearby.
operation.
•• During Fan Mode, air blows from the air
conditioner without cooling or heating the
Fan Mode is selected.
indoor air.
•• Switch the operation mode to cooling operation.
Outside temperature is too
•• The cooling effect may not be sufficient.
high.
•• In some operation modes, you cannot adjust
The fan speed The Jet Mode, or Auto
the fan speed. Select an operation mode in
cannot be adjusted. Operation Mode is selected.
which you can adjust the fan speed.
•• In some operation modes, you cannot adjust
The temperature The Fan Mode or Jet Mode is
the temperature. Select an operation mode in
cannot be adjusted. selected.
which you can adjust the temperature.
The air conditioner is •• The Timer Function may have timed out, which
suddenly turned off. turns the unit off. Check the timer settings.
The air conditioner
stops during •• Wait for the power to come back. If you have
operation. A power failure has occurred the Auto Restart function enabled, your unit will
during operation. resume its last operation several minutes after
power is restored.
 TROUBLESHOOTING 33

Problem Possible Causes Corrective Action

ENGLISH
The indoor unit is •• Allow the Auto Clean function to continue since
still operating even The Auto Clean function is it removes any remaining moisture inside the
when the unit has being operated. indoor unit. If you do not want this feature, you
been turned off. can turn the unit off.
The air outlet on
The cooled air from the air •• When the room temperature decreases, this
the indoor unit is
conditioner makes mist. phenomenon will disappear.
discharging mist.
In the heating operations,
Water leaks from the •• This symptom requires installing a drain hose
condensed water drops from
outdoor unit. under the base pan. Contact the installer.
the heat exchanger.
A clicking sound can be
heard when the unit starts or
stops due to movement of the
reversing valve.
Creaking sound: The plastic
There is noise or parts of the indoor unit creak •• These are normal symptoms. The noise will
vibration. when they shrink or expand stop.
due to sudden temperature
changes.
Flowing or Blowing sound:
This is the flow of refrigerant
through the air conditioner.
Odors (such as cigarette
•• If the smell does not disappear, you need to
The indoor unit gives smoke) may be absorbed into
wash the filter. If this does not work, contact the
off an odor. the indoor unit and discharged
service center to clean your heat exchanger.
with airflow.
When Heating Mode starts, the
•• This symptom is normal. Please wait until the
vane is almost closed, and no
unit has generated enough warm air to blow
air comes out, even though
through the indoor unit.
the outdoor unit is operating.
The air conditioner •• In Heating Mode, ice/frost is built up on the
does not emit warm coils when the outside temperature falls.
The outdoor unit is in
air. This function removes a layer of frost on the
Defrosting Mode.
coil, and it should finish in approximately 15
minutes.
Outside temperature is too
•• The heating effect may not be sufficient.
low.
34 TROUBLESHOOTING

Problem Possible Causes Corrective Action

The password for the Wi-Fi •• Find the Wi-Fi network connected to your
that you are trying to connect smartphone and remove it, then register your
to is incorrect. appliance on LG SmartThinQ.
•• Turn off the Mobile data of your smartphone
Mobile data for your
and register the appliance using the Wi-Fi
smartphone is turned on.
network.
•• The wireless network name (SSID) should be
The wireless network name
a combination of English letters and numbers.
Your home appliance (SSID) is set incorrectly.
(Do not use special characters.)
and smartphone is
not connected to the •• Only a 2.4 GHz router frequency is supported.
Wi-Fi network. Set the wireless router to 2.4 GHz and connect
The router frequency is not 2.4
the appliance to the wireless router. To check
GHz.
the router frequency, check with your Internet
service provider or the router manufacturer.
•• If the distance between the appliance and the
The distance between the router is too far, the signal may be weak and
appliance and the router is too the connection may not be configured correctly.
far. Move the location of the router so that it is
closer to the appliance.

NOTE
•• Some functions may not be supported, depending on the model.
 WARRANTY (USA) 35

WARRANTY (USA)

ENGLISH
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
36 WARRANTY (USA)

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
 WARRANTY (CANADA) 37

WARRANTY (CANADA)

ENGLISH
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature
of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s
receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the
procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you
and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside
in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which
case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent
permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the
foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall
not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not be brought
on a class or representative basis except to the extent this prohibition is not permitted at law in your province or
territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial
arbitration law and rules of the province or territory of your residence. You must also send a copy of your
written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial
commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
38 WARRANTY (CANADA)

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows
for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand
is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to
a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-
repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
 Please call the installing contractor of your product, as warranty service will be
US
provided by them.
Service call Number # : (888) LG Canada, (888) 542-2623
CANADA
Numéro pour les appels de service : LG Canada, 1-888-542-2623