EMERGENCY

TELEPHONE
EM-C83
User Manual
Revision Number: 3.0.0940.4

DESIGNED AND MANUFACTURED IN AUSTRALIA

www.designcom.com.au
 EM-C83

Table of Contents

 Introduction 1

 Models/ Packaging Details 1

 Wiring and Connection Overview 2

 Basic Programming 3

- Programming telephone numbers 3

- Programming rules 4

- Programming within a PABX 4

- Connected to a HOTLINE 5

- Programming voice location message 5

- Reset to factory default 5

 Reporting Feature 6

 Unit Operation 6

- Keypad commands 7

 Unit Testing Procedures 8

- Test programmed telephone numbers 8

- Dial a telephone number & test the telephone line 8

- Get unit’s telephone number 8

- Self-Diagnostic checks 9

 Advanced Programming 10

- Change GET number 10

- Customize system features 10
- LED flash rate and colour 11
- Digital voice control and level adjustments 12

- Transmit and receive gains 13

- Change PIN 13

- Security Auto-answer Mode 14

 Dimensions 15

 Troubleshooting 18

 Specifications 19
 EM-C83

Introduction

The EM-C83 is an auto-dialing loud-speaking telephone designed to help a person

unable to communicate with the service provider either through physical disability or
language difference. A remote programmable digital voice message of up to 16
seconds is played upon answer of the distress call and is used to identify the calling
location to the control centre.

When triggered, the unit will auto-dial up to three pre-programmed telephone

numbers until its call is answered. The phone can self-diagnose to identify and alert
of any telephone line and or power failures to the unit.

If the telephone line or the power supply is diagnosed as faulty, a gentle human
voice will alert the passengers in the elevator car of the fault detected and give
instructions to report the failure to building management immediately. This message
is repeated every 15 minutes.

Models / Packaging Details

Model Number Description

EM-C83 External speaker and microphone
EM-C8X3 Internal speaker and microphone
EM-C83/OSM No speaker and microphone
EM-C83/LCD External LCD with messages

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 EM-C83

Wiring and Connection Overview

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Basic Programming
Before programming

1. Ensure that the unit is powered and in standby mode.

2. On Site: Use the onboard keypad for all programming (recommended for initial

setup).

3. Off Site: Dial in using a touch-tone telephone. If the unit does not auto-answer,

refer to Security Auto-Answer Mode, Page 14.

Note1: After each programming sequence you will hear four beeps to indicate that
programming was successful. If you do not hear these beeps, this indicates that the
sequence was entered incorrectly and rejected by the unit.

Note2: The unit allows seven seconds between each key press and the next. If this
time lapses the sequence is reset.

The default PIN is : 1 2 3

Programming telephone numbers

Single help number

To program a single help number into all locations of the C83 follow the keypad
commands below in sequence.

# PIN 9 # 0 (telephone number) *

When an alarm is raised, the unit will dial this number 3 times until the call is
answered.

To playback the programmed number Press * 0 For Help Number 1

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 EM-C83

Separate help numbers

To program separate help numbers into all 3 possible locations follow the keypad
commands below in sequence.

Help Number 1 # PIN # 0 (telephone number) *

Help Number 2 # PIN # 1 (telephone number) *

Help Number 3 # PIN # 2 (telephone number) *

When an alarm is raised, the unit will sequentially dial the first, second then third
numbers until the call is answered. If additional optional numbers are programmed,
the alarm buttons can be configured to dial these as well.

Programming rules

 Telephone Numbers cannot exceed more than 24 digits.

 A # within the telephone number will be replaced by a 3 second pause

 The unit will not dial 000 emergency services.

Programming within a PABX

When dialling from within a PABX you must program the PABX access code and
pause followed by the telephone number.
# = 3 second pause
I.E. # PIN 9 # 0 (PABX code ) # (telephone number) *

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 EM-C83

Connected to a HOTLINE
A HOTLINE, or Pre-Programmed Self-Dialing Telephone Line, is a telephone line that is
automatically connected to a single predetermined number. This feature is controlled by the
telephone service provider (e.g. Telstra). To change the number that the line connects to,
contact the telephone service provider.

To use the C83 with a HOTLINE, disable dialing from the unit.

# PIN 9 # 0 *

Programming voice location message

A built-in message plays when an emergency call is established. Customise the

message to identify the calling location, as an aid to those with communication
difficulties.

Recording can be achieved by using either a remote telephone by dialing into the
emFONE or by using the keypad on board the unit.

 Ensure that there is minimal background noise

 Speak approximately 2-6 inches from the microphone

Note: The maximum message length is 16 seconds. If your message is shorter than
16 seconds press digit “0” to end the recording process, otherwise the unit will
output 2 beeps when the 16 second message capacity is full.

To Begin Recording # PIN # 9

Wait until you hear 2 beeps before you begin recording message.

To Stop Recording 0

To Playback Recorded Message * 9

If you do not want a message to play, you can disable this feature. See Digital Voice
Control and Level Adjustments, Page 12.

Reset to factory default

To reset all settings to factory default follow the keys below.

0 For 3 Seconds # *
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 EM-C83

Reporting Function
The emFONE is set by factory default with the auto report health check feature turned on.
If you are experiencing a large number of calls and wish to disable this feature follow the
steps below:
# PIN 9 # 7 A *

A: Report Feature
0 = OFF
1 = ON

Unit Operation

Switch between Standby mode and ON:

ON/OFF  Make outgoing calls by dialing the numeric keys while the unit is ON.
 Enter programming sequences when the unit is in Standby mode.

Simulate an alarm as if the alarm was triggered from the emergency

ALARM button:
 Dial the first programmed telephone number.
 Wait for the Redial Time before dialing the next number.

Telephone Information number:

i  Retrieve the telephone number of the line the unit is currently

connected to. (Telstra network only)

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 EM-C83

Keypad commands
The following commands can be used from the onboard keypad or when you have
established a call to the unit from any Touch Tone telephone.

0 Reset Talk Time/ Stop Digital Message

Talk Time is the maximum length of a call. Pressing any key during a call will reset
this timer to allow more conversation time. Pressing 0 will also stop the digital voice
message if it is playing.

* * Hang Up Unit

This will hang up the unit at any time.

# 8 1 Activate Relay 1

See Digital Voice Control and Level Adjustments, page 12. for further details

# 8 2 Activate Relay 2

See Digital Voice Control and Level Adjustments, page 12. for further details

2 Increase Speaker Volume

Increase the speaker volume during a conversation. If the maximum level is

reached, two beeps will sound.

5 Decrease Speaker Volume

Decrease the speaker volume during a conversation. If the minimum level is

reached, four beeps will sound.

3 Increase Microphone Volume

Increase the microphone volume during a conversation. If the maximum level is

reached, four beeps will sound.

6 Decrease Microphone Volume

Decrease the microphone volume during a conversation. If the minimum level is

reached, two beeps will sound.

8 Reset All Volumes

This will return the unit to the standard speaker and microphone volumes, as
programmed. See Digital Voice Control and Level Adjustments, page 12.

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 EM-C83

Unit Testing Procedures

Test programmed telephone numbers
1. Press the ALARM button. The LED will change to ON.
2. The unit will dial the first help number.
3. If the call is not answered, the unit will dial the second, then third help numbers until
the call is answered.

Dial a telephone number & test the telephone line

To dial any telephone number directly from the unit keypad:
1. Press the ON/OFF button. The LED will change to ON.
2. Dial the telephone number you wish to call, including the PABX access code if
connected to a PABX system. The unit will dial.
3. To end the call, press the ON/OFF button.

Retrieve the unit’s connected telephone number

Press the i button. By default, this will prompt the unit to dial the information
number (12722123), which will retrieve the telephone number of the line that the unit is
currently connected to. Please note that this feature will not work if the unit is connected to
a PABX system.

Note: This feature will only work if the unit is connected via the Telstra network.

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 EM-C83

Self-Diagnostic Checks
The EM-C83 performs self-diagnostic checks. If the unit detects a problem, a pre-recorded
message will play through the internal speaker to alert people to the problem.

Power Supply Check

The EM-C83 continuously checks the power supply voltage. If the power supply drops out
then the unit will power itself using its internal backup battery. The unit will announce the
following message every fifteen minutes:
“Power supply test failed. Please report this failure to building management immediately.”

Battery Check
When there is no power, the unit will monitor the battery voltage . If the voltage reaches 3.8
volts the unit will report the power failure every fifteen minutes.

Telephone Line Check

The EM-C83 continuously checks the telephone line voltage. In the event that the voltage
drops out the unit will announce the following message:
“Telephone line test failed. Please report this failure to building management immediately.”
The message is repeated every fifteen minutes.

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 EM-C83

Advanced Programming
Change GET number # PIN # 4 ( i number ) *

Get number can be up to 24 digits 0-9 or #.

This is the number dialed when the i button is pressed (default 12722123)

To hear a playback of the Information Number: * 4

Customise system features # PIN # 5 A B C D E F G H *

A: Redial Time. (1 - 9) × 5 seconds
If a call to the first number is not answered during the Redial Time, then minimum (1) = 5 seconds
the unit will dial the second, then third numbers. If no calls are answered, maximum (9) = 45 seconds
the unit returns to standby mode. default (5) = 25 seconds

B: Talk Time. (1 - 9) × 2 minutes

This is the maximum length of a conversation between the caller and the default (2) = 4 minutes
emergency number. The timer is reset when any digit is pressed on the
keypad.

C: Silence Time (1 - 9) × 5 seconds

The unit will hang up if there is no conversation for the duration of the 0 = disabled
Silence Time.
default (4) = 20 seconds

D: On Button Timer (1 - 9) seconds

The length of time the emergency button must be pressed and held default (3) = 3 seconds
before a call will be initiated.

E: Auto-Answer Ring Count (1 - 9) × 2 rings

The number of rings before auto-answering. default (1) = 2 rings

F: Auto-Answer 0 = disabled
The unit will auto-answer an incoming call when this feature is enabled 1 = enabled (default)

G: Ringer Control 0 = silent

The ringer can be turned ON or OFF 1 = audible (default)

H: PABX Continuous Tone Detector 0 = disabled

The unit will hang up after two seconds of continuous tone. 1 = enabled (default)

To hear a playback of these settings: * 5

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 EM-C83

LED flash rate and colour

# PIN # 6 A B C D E F *

A: STANDBY cadence (0-5)

Operating cadence of the LED during STANDBY. see Timing Chart for LEDs and Relays, below

B: STANDBY colour 0 = green

The colour of the status LED during STANDBY. 1 = red
C: ON cadence (0-5)
Operating cadence of the LED when ON see Timing Chart for LEDs and Relays, below

D: ON colour 0 = green
The colour of the status LED when unit is ON 1 = red
E: ANSWERED cadence (0-5)
Operating cadence of LED when call is ANSWERED see Timing Chart for LEDs and Relays, below

F: ANSWERED colour 0 = green

Colour of the status LED when call is ANSWERED 1 = red
To hear a playback of these settings: * 6

Timing chart for LEDs and relays

The LEDs and relays can be configured to operate at the following cadences:

ON CONTINUOUS
0
OFF

ON 1 second ON - 1 second OFF

1
OFF

ON 500 msec ON - 500 msec OFF

2
OFF

ON 50 msec ON - 500 msec OFF

3
OFF

ON 50msec ON - 5 seconds OFF

4
OFF

ON 100msec ON - 100 msec OFF

5
OFF

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 EM-C83

Digital voice control and level adjustments

# PIN # 7 A B C D E F *
A: Voice Message 0 = message disabled
The unit stores a voice message that should identify the
1 = play when emergency call is
calling location. This feature is included to aid those with
communication difficulties.
answered
2 = play when *9 dialed
default (1) = play when emergency call is
answered

B: Speaker Volume Setting 9 (min) - 0 (max)

default (9) = minimum

C: Microphone Volume Setting min 0 - max 2

default(1) = medium

D: Relay 1 Options 0 = ON when unit is on

1 = ON when call is answered
2 = FLASH when call answered
3 = ON when # 8 1 is pressed
default (3) = ON when #81 is remotely dialed

E: Relay 2 Options 0 = ON when unit is on

1 = ON when call is answered
2 = FLASH when call answered
3 = ON when # 8 2 is pressed
default (0) = ON when unit is on

F: Relay ON Time (1 - 9) × 2 seconds

How long the relays will operate for once activated. minimum (1) = 2 seconds
maximum (9) = 18 seconds
default (2) = 4 seconds

To hear a playback of these settings: * 7

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 EM-C83

Transmit and receive gains

# PIN # 8 A B C *

A: DTMF Transmit Attenuation 0 (min) - 9 (max) DTMF signal output

Note: This feature is included for international to line
telecommunication standards. Do NOT alter the factory default = 3
settings unless the unit is having difficulty dialing.

B: N/A B = 0 (Default)

C: Busy Tone Cadence Detector 0 = 210ms - 750ms (‘long beeps’)

Some PABX systems have an unusual busy tone cadence 1 = 60ms - 750 ms (‘short beeps’)
that will not be detected by the default setting. Change this default(0) = ‘long beeps’
if the PABX has a busy tone consisting of short pulses or
tone bursts.
Note: After changing this setting the unit will not be able to
dial any number resulting in STD beeps. These will cause
the unit to hang up upon connection.

To hear a playback of these settings: * 8

Change PIN # PIN # 3 (new PIN) *

PIN must be exactly 3 digits long. (The default PIN is 123)

To hear a playback of the PIN: * 3

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 EM-C83

Security Auto-Answer Mode

If the auto-answer has been disabled on the unit, and the onboard keypad is not accessible,
then it is not possible to change any settings on the unit in the normal ways. Security Auto-
Answer Mode enables you to dial in to the unit when auto-answer is disabled.

1. Dial the unit and hang up after one ring tone.

2. The unit is now in Security Auto-Answer Mode for 20 seconds. Wait 7 - 15 seconds.
3. Call the unit again. It will auto-answer, and settings may be changed remotely.

Note: If you do not call back within 20 seconds the unit will to return to normal mode, and you will
have to start the process again.

Note: After connecting to the unit using Security Auto-Answer Mode you may wish to enable auto-
answer. To do this, see Customise System Features, page 10.

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 EM-C83

Troubleshooting

General Points
 Most faults are caused by telephone lines that are not set up to meet customer
requirements.
 Check that voltages are correct before connection. The EM-C83 is designed with
electronic fuses to automatically shut down if excess voltage is connected. However,
extremely high voltages will permanently damage the unit.

Issue Resolution
Telephone Line Fault  Test the Standby Telephone Line Voltage
1. Connect a DC meter across the line terminals.
2. The telephone line voltage of a PABX system should read 24V DC
3. The telephone line voltage of a direct line (PSTN) should read 48V
DC.
4. If the line voltage is between 24V and 38V, ensure that the strap is
fitted across the 24V loop contacts. See wiring and connection
overview, page 2.
 Test the ON Line Voltage
1. Check the speaker box and lead with a multi-meter.
2. The speaker should read 50ohm resistance.

No Dial Tone  Check telephone line voltages.

 Service may have been disconnected from the telephone line
service provider. Connect a standard telephone handset across the
line to test this.
 If the unit dials a number when the button is pressed, the
telephone line is a HOTLINE. Follow the instructions for HOTLINES
on page 5, or contact the telephone line service provider to remove
this feature.

 The unit may be connected to a PABX.

i  The Telstra line ID retrieval service may not be available in your
Button does not appear area. Contact your telephone service provider for information
to work regarding the telephone line.

Noise on the telephone  Noise is usually introduced from the trailing cables.
line  The noise may be caused by having microphone leads too close to
high voltages. Establish a call from the EM-C83 to another person.
Disconnect both microphone wires from the terminal block. If this
removes the noise problem, then reroute the cable.
 Swap the telephone line to another pair of wires
 Earth the shield of the trailer cable.

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 EM-C83

Specifications

Operating Voltage 12V DC - 9V AC (minimum) 24V DC - 17V AC (maximum)

Operating Current 20mAmps (Standby) 60mAmps (Operating)
Operating Temperature 0°C - 75°C
Telephone Line Voltage 24V - 50V DC
Telephone Line Current 10mAmp - 90mAmp
Dialing Method Tone (DTMF)
Backup Battery System Nickel-Metal Hydride - Made in Germany - Operating life 5 years
Battery Operating Time 10 hours Standby 5 hours full operation
Speaker Volume Programmable - 0.5 watts (max) / 90dB level at 1 meter - 425 Hz
Microphone 2K impedance, operating range 5 metres, remotely adjustable
during conversation
Trigger Button Dry contacts - optically isolated
Digital Voice Message Non Erasable Memory - 100 year message retention and 100,000
record cycles
Message Length 16 seconds, remotely programmable

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Head Office: Melbourne, Australia Sales Office: Sydney, Australia
Design-Com Technologies Pty. Ltd. Unit 36 / 34-36 Ralph Street
14 Redland Drive, Mitcham, 3132 Alexandria, 2015
Victoria, Australia New South Wales, Australia
Ph: (+61 3) 9262 6888 Ph: (+61 2) 9317 6888
Fax: (+61 3) 9262 6899 Fax: (+61 2) 9317 6899

Sales Office: Christchurch, New Zealand International Office: Singapore

Design-Com Technologies (NZ) Limited 54 Genting Lane
Unit 5 / 10 Acheron Drive, Riccarton 8030 Block 2 #06-01 (A6)
Christchurch, New Zealand Ruby Land Complex S(349562)
Ph: (+64 3) 343 5220 Ph: (+65) 8223 1399
Fax: (+64 3) 343 2820