This document describes a role as the Executive Director of Operational Excellence Ways of Working - Head of Process Tooling at Standard Chartered Bank. The key responsibilities of the role include driving operational excellence initiatives across the bank, managing process tooling platforms, developing employee capabilities, and ensuring processes and risks are properly managed. The successful candidate will have experience with process management and improvement methodologies and strong stakeholder engagement skills.
This document describes a role as the Executive Director of Operational Excellence Ways of Working - Head of Process Tooling at Standard Chartered Bank. The key responsibilities of the role include driving operational excellence initiatives across the bank, managing process tooling platforms, developing employee capabilities, and ensuring processes and risks are properly managed. The successful candidate will have experience with process management and improvement methodologies and strong stakeholder engagement skills.
This document describes a role as the Executive Director of Operational Excellence Ways of Working - Head of Process Tooling at Standard Chartered Bank. The key responsibilities of the role include driving operational excellence initiatives across the bank, managing process tooling platforms, developing employee capabilities, and ensuring processes and risks are properly managed. The successful candidate will have experience with process management and improvement methodologies and strong stakeholder engagement skills.
This document describes a role as the Executive Director of Operational Excellence Ways of Working - Head of Process Tooling at Standard Chartered Bank. The key responsibilities of the role include driving operational excellence initiatives across the bank, managing process tooling platforms, developing employee capabilities, and ensuring processes and risks are properly managed. The successful candidate will have experience with process management and improvement methodologies and strong stakeholder engagement skills.
Description - External RoleResponsibilities A Bank with a soul
• We are a global bank which is big enough to be relevant to the world’s most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic market where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth. • We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise – Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers.
What is the Opportunity?
• We are seeking a talented and passionate, senior individual to join Standard Chartered as the Executive Director, Operational Excellence Ways of Working – Head of Process Tooling in the Group Transformation Office. • The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and TTO MT. The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation.
What will you do?
Operational Excellence Ways of Working (OE WOW) is an integral part of Group Transformation Office and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training and accountability.
The ED, Operational Excellence Ways of Working – Head of Process Tooling is a global role based in our Singapore headquarters. This role requires excellent understanding of process management practices across multiple business lines & functions and proficiency in process improvement methodologies with strong stakeholder engagement skills. The person in the role must work with senior business leaders and is:
• Accountable and responsible for the execution of operational excellence ways of working priorities across the bank. • Accountable for various OE WOW initiatives across the bank, including OE framework development and launch, execution of process improvement programs, launch of process management / WOW practices and benefits realisation (incl. productivity gains and financial / non-financial benefits). • Acting as the Product Owner of process tooling platform roll-out across SCB and accountable for its deployment at scale. • Leading the strategy, roadmap planning, onboarding and aftercare of tooling solution / platform capabilities in countries, business lines and functions including design of processes and customer journeys, control effectiveness governance and progress / compliance reporting. • Leading the development and maintenance of standards and guidelines related to process modelling, content quality assurance, content release (global / local), tooling / KPI reporting, business control workflow, asset promotion and utilization across geographies, business lines and functions. PUBLIC
• Leading tooling solution / platform configuration change lifecycle management (incl. portals and templates) across the tooling solution of choice and connected assets and artefacts (e.g., risk & control frameworks, data management tools, data privacy and protection policies and practice). • Providing senior on-the-ground expertise, support, governance and monitoring of solution platform launch and roll-out of platform capabilities. • Aligning and configuring tooling solution platform features based on the OE WOW framework and execution guidelines, providing seamless integration of platform capabilities in the execution of process improvement programs / launch of process management practices. • Leading a cross-functional team of transformation, business and technology experts (e.g., technical product owners, business architects, business integration experts, functional application experts) in setting up, planning, executing and monitoring the deployment and usage of the tooling solution platform across the bank. • Responsible for developing capabilities and skills of business owners, process owners, process participants and 2nd and 3rd LOD in using process platform capabilities in e2e processes and customer journeys. • Responsible for coordinating the development and delivery of all process tooling platform trainings in geographies, business lines and functions. • Responsible for identifying gaps in the required skills and resources for platform deployment and usage in geographies, business lines and functions and working with accountable stakeholders to address them. • Supporting the recruitment, training and development of platform deployment and integration experts in geographies, business lines and functions, responsible for mentoring the talent pool. • Developing and leading the execution of initiatives and measures to ensure long-term impact and sustainability of the process tooling platform in SCB
Strategy
• Contribute to formulation of Bank’s OE WOW strategy, ensuring alignment with strategic business outcomes. • Establish a portfolio of initiatives to achieve target outcomes including driving broad bank-wide cultural transformation. • Drive growth and branding of OE WOW in the bank, help embed bank wide culture of sustainable continuous improvement.
Business
• Support client journey efforts to help business achieve scorecard outcomes.
• Support local capability building on DWD/OE tools to internalise and accelerate structured problem solving. • Establish and maintain a highly engaged working relationship with shared accountability with the respective business or function lines.
Processes
• Oversee and accountable for process management taxonomy implementation for assigned areas in the bank
Risk Management
• Ensure that OE proposed changes/reengineering don’t compromise existing risks and controls and where required strengthen them. PUBLIC
• Engage process and risk control owners in upfront in design of process changes. Have oversight of direct tracking and monitoring of projects.
Governance
• Oversee delivery of OE portfolio of initiatives with accountability for delivering agreed outcomes. • Guide teams in becoming self-sustaining in new process/ work environments. • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
People and Talent
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Work in collaboration with risk and control partners. • Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes. • Ensure assigned OE capacity is reviewed to enable delivery of client outcomes. • Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk. • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. • Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind. • Provide feedback on transformation leaders to their people leaders, as part of performance reviews.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Group Management Team
• TTO Management Team • CCIB / CPBB MT • Business Heads • Function Heads • Transformation Leads across the Bank • Group Process owners • Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA PUBLIC
Our Ideal Candidate
What do you need to succeed?
• 12+ years of experience in Process Tooling and Process Tooling platforms like Celonis, Software AG & Signavio • Expertise in Process mining, including outstanding functional expertise and tooling capability development and deployment with demonstrated track record of achieved impact. • Experience being a Product Owner of process tooling platforms roll-out and accountable for its deployment at a large scale. • Experience in leading the strategy, roadmap planning, onboarding and aftercare of tooling solution / platform capabilities in countries, business lines and functions including design of processes and customer journeys, control effectiveness governance and progress / compliance reporting. • Experience in leading tooling solution / platform configuration change lifecycle management (incl. portals and templates) across the tooling solution of choice and connected assets and artefacts (e.g., risk & control frameworks, data management tools, data privacy and protection policies and practice). • Expertise leading a cross-functional team of transformation, business and technology experts (e.g., technical product owners, business architects, business integration experts, functional application experts) in setting up, planning, executing and monitoring the deployment and usage of the tooling solution platform across the bank. • Experience in developing capabilities and skills of business owners, process owners, process participants and 2nd and 3rd LOD in using process platform capabilities in e2e processes and customer journeys. • Ability to perform the role of ‘Change/ Transformation Leader’. • Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality. • A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources. • A proven ability to work independently, solve problems and make balanced judgments / decisions. • Demonstrates ability to work with limited direction and multi-task without loss of quality. • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner. • Demonstrates understanding of and commitment to the Group’s core values. • Banking experience a plus, not a must. • Business Communication
