INTERVIEW GUIDE For BMA

INTERVIEW GUIDE QUESTIONS
COMMUNICATION(MCG) KEY ACTIONS

 Clearly explains issues, policies,
procedures, and other pertinent
information when asked for
The ability to clearly convey and receive clarification
messages to meet the needs of all  Listens to ideas and offers
suggestions where relevant
 Strictly observes proper handling of
classified information
Describe a time when you had to use your written/oral communication skills to get an
important point across.
SITUATION ACTION RESULT
Can you walk me through an experience where you had to do an impromptu presentation
regarding your plan in meeting your expected target
Can you describe a time when you had to deal with an irate stakeholder/client
FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS
SITUATION/TASK ACTION RESULT

Describe a situation when... Exactly what did you do? What was the result?
Why did you? Describe specifically how did How did it work out?
What where the circumstance you do that? What happened as a result?
surrounding? What did you do first? What feedback have you
What were you reacting to? Describe your specific role? gotten?
Walk me through the steps
you took.
Page 1 of 6
FLEXIBILITY AND INTERPERSONAL

KEY ACTIONS
SKILLS (IKE)
The ability to communicate, interact, and  Shows empathy and respect through
work effectively with customers, and a words and action;
variety of people in a team to achieve  Candidate demonstrates being
results. Adapting one’s thinking, behaviour, accessible to clients with sincerity;
and style in dealing with change. Adapting to  Establishes strong relationship with
different ways of thinking and doing things others inside and outside his or her
in a quick and positive manner. area of organization.
Tell me about an unreasonable request that you had from a customer

Explain how you handled complains from various agencies and other stakeholders
Describe the most rewarding experience you had when dealing with customers

you took.
Page 2 of 6
ORGANIZATION AND PROJECT

KEY ACTIONS
MANAGEMENT SKILLS (LTP)
The ability to set priorities to identify scope  Candidate demonstrates ability to
and allocate resources to meet individual keep commitments and meet
team, or organization targets and objectives. deadlines
Effectively manages projects from planning  Establishes a clearly defined work-
through completion, within a reasonable plan with appropriate milestones and
timeframe and budget, while ensuring priorities
quality deliverables.  Demonstrates ability to resolve issues
Can you describe a time where you had the most difficult time to comply with deadlines.
Identify the resources needed in your community or workplace. What are the ways you did
to monitor or control progress of plans?
Describe a time when you had to deal with a deviation in your implemented plans?

you took.
Page 3 of 6
RISK MANAGEMENT (JTP) KEY ACTIONS

Manifests a good working knowledge of risk,  Manifests knowledge of operation risk
and conducts Strategic Risk Monitoring using arising from own job or environment
the basic approaches to risk management  Escalates risk to immediate superior
and seeks help for their resolution
 Candidate manifests knowledge on
basic risk operation
Walk me through an experience where you had to give a resolution to a conflict or issue.
Explain how you handle and resolve the most difficult situation you ever had.
Think of the recent risk/s you were involved with. How did you resolve the risk?

you took.
Page 4 of 6
EFFECTIVE COLLABORATION AND

KEY ACTIONS
RELATIONSHIP MANAGEMENT (MDA)
The ability to cooperate with a group of  Candidate is able to apply the
people to accomplish common goals, and competency characteristics in
work with employees within and across own complex situations
agency to achieve shared goals.  Uses sound rationale to explain value
of actions
 Promotes a friendly and cooperative
climate in groups
Describe a time when you had to deal with a complicated problem in your job
Tell me about a situation wherein you had to give solution for task/s that was recently
endorsed to you
Explain how you contribute to building a positive team spirit

Page 5 of 6
you took.
Page 6 of 6

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INTERVIEW GUIDE QUESTIONS

COMMUNICATION(MCG) KEY ACTIONS

FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS

SITUATION/TASK ACTION RESULT

FLEXIBILITY AND INTERPERSONAL

Tell me about an unreasonable request that you had from a customer

FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS

SITUATION/TASK ACTION RESULT

ORGANIZATION AND PROJECT

FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS

SITUATION/TASK ACTION RESULT

RISK MANAGEMENT (JTP) KEY ACTIONS

FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS

SITUATION/TASK ACTION RESULT

EFFECTIVE COLLABORATION AND

Explain how you contribute to building a positive team spirit

FOLLOW UP QUESTIONS TO BUILD COMPLETE STARS

SITUATION/TASK ACTION RESULT

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