Supriya Bachu

Preferred work Location : Hyderabad

Chennai[email protected] +91 7829053999

Looking for opportunities in the IT industry so as to utilize my skills of

being social, organizing and enterprising, where I will be able to utilize
my potentiality and knowledge to the best of my ability in my domain.

Profile Summary and

 Currently associated with Citi Bank Chennai as a Senior Support Analyst-having a

total working experience of 9 years in Production Support and Maintenance wing
of the company. .
 Proficient with Oracle SQL, UNIX Automation, Weblogics, Amdocs Clarify,
ControlM, HPSM,Siebel 8.1, Hadoop(Support) and hands on experience on Ab
Initio (ETL tool), Informatica,Shell Scripting, Geneous Tool, Service now
Tool,Netizza Aginity, Techtia, Autosys ,Splunk.
 Currently supporting Incident, Problem, Change Management, Release
Management Handling high priority issue (Priority 1 & 2 – service impacting
ones).
 An effective communicator with excellent presentation skills and strong
analytical, leadership, decision-making, problem solving & organizational abilities.
 Believe in Integrity, work with enthusiasm all the time, enjoy to work as a part of
team and lastly an ardent person who loves to solve problems.

Key Skills

 Experience in UNIX commands and Scripting and SQL queries on Oracle 10g/11g
database.
 Incident Management in Support Projects following ITIL standards.
 Fair knowledge of Problem Management working under a L2 production Support
profile.
 Excel in handling high priority issues (Priority 1 & 2) and coming up with solution to
restore the service well in time.
 End-to-end functionality of the flow.
 System trouble shooting and Report generation.
 Change and Release management for Production Environments.
 Worked in many major releases.
  Multi file concepts.
 Export/Import from databases whenever required.
 Have good DBA knowledge.

Work Experience

Project Duration: April 2012 – July 2017

CMF APPS (MDM – Siebel,NAD,Migration)
Client - BT Openreach
Organization - Techmahindra

Openreach Siebel is a CRM interface application to Openreach organization for

Broadband telecom products using Siebel as CRM tool and Oracle as database. Siebel
allows enhanced functionality for users, tailored to the specific business requirements on
the OR Stack the Onsite - offshore model, effectively implemented by Tech M gives the
client wider time window for the support.Performed Migration and Transition activities in
Siebel which includes, Monitoring, trouble-shooting, and bouncing the servers etc. to
quickly resolve migration problemsParticipated in various Deployments & worked as
Deployment Co-coordinator in major & minor releases. Siebel respectively which in turn
are required to complete the entire Service Fulfilment and Service Assurance journeys of
the thousands of user base of these Siebel Systems comprising Communication Providers
as well as End Users.

CMF APPS consists of total six different applications under Customer Master Files. I have
been working inOpenreach NAD,Migrationout of the six applications. It is a project where
we are providing 24*7 Gold Support and maintenance for these applications. All these
applications are business critical applications. We ensure that the applications are up and
running in steady state 24*7, proactively handle the live issues, the incidents are getting
closed as per SLA and the other BAU and adhoc work is done within the given time for all
the clients of BT. In this project I have been involved in the day to day application
support and also providing permanent and tactical fixes to live issues.

In applications of NAD, we maintain the Name and Address databases for Openreach UK
address and also provide end to end support. Mainly worked for Migration from Abinitio
to Hadoop project

In Migration Application – We migrate the data from one CP to Another CP using control
And Unix scripts.

Onsite Experience: Worked at Client site for 6 months (2016) at IPSWICH, UK

Project Duration: September 2017 – Till March 5th 2019

CMV Support (CMDW,DBMARGIN,DBVALS,DBREX and ELT)
Client - DBOI
Organization : DBOI
 CMV APPS consists of total five different applications under Customer Master Files. I
have been working in5 Applications. It is a project where we are providing 24*5 Support
and maintenance for these applications. All these applications are business critical
applications. We ensure that the applications are up and running in steady state 24*7,
proactively handle the live issues, the incidents are getting closed as per SLA and the
other BAU and adhoc work is done within the given time for all the clients. In this project
I have been involved in the day to day application support and also providing permanent
and tactical fixes to live issues.

Roles and responsibilities:-

 End to end knowledge of the process flow and a detailed knowledge of the
systems involved.
 Automating the workarounds of different types of application issues involving SQL
and UNIX shell script.
 Investigating the online issues and solve those within a very short time as the
online issues are business impacting.
 Investigating various data related issues and resolve the issues in minimum time
and with effectiveness as per BT SLA.
 Automating the housekeeping procedures which always makes the disk space
available.
 Maintaining data sanity and synchronization across various systems.
 This role demands frequent interactions with BT Clients and with different teams
as well.
 Preparing various performance management reports(daily/weekly).
 Involved in BLIPS, WAS reporting for all CMF applications and worked to improve
and achieve 100% SLA compliance.
 Involved in incident management, change management and problem
management.
 Investigating the online issues and solve those within a very short time as the
online issues are business impacting.
 Detailed knowledge of the flow of orders in various upstream and downstream
systems and maintaining data sanity to ensure smooth flow of orders.
 Performing deployments whenever required.
 Working along with Design and Delivery team to make sure that all the artifacts
being deployed in Production are tested and signed-off in both component level
as well as end-to-end environments.
 Verifying release notes and deliverables as per the delivery plan for particular
release.
 Have supported in migration from 10g to 11g.
 Have completely supported in Migration from Ab-initio to Hadoop
 Presenting monthly service report to platform director.
 Export/Import from databases whenever required.

Project Duration: March 11th 2019 – Till date

ICG Support (Ocean and Reg Support, EQBridge and RIO Support)
Client – CITI Bank
 Organization : CITI BANK

ICG APPS consists of total five different applications under Customer Master Files. I have
been working in 5 Applications. It is a project where we are providing 24*5 Support and
maintenance for these applications. All these applications are business critical
applications. We ensure that the applications are up and running in steady state 24*7,
proactively handle the live issues, the incidents are getting closed as per SLA and the
other BAU and adhoc work is done within the given time for all the clients. In this project
I have been involved in the day to day application support and also providing permanent
and tactical fixes to live issues. Monitoring daily job load using Autosys.

Roles and responsibilities:-

 End to end knowledge of the process flow and a detailed knowledge of the
systems involved.
 Have assisted Development team in identifying areas of improvement in the
existing code for better performance from existing infra to Hadoop environment
 Have highlighted defects in the existing scripts to Development team for fixing
the same in Hadoop infra
 Automating the workarounds of different types of application issues involving SQL
and UNIX shell script.
 Good hands on sqoop,Hive, and workflows.
 Investigating the online issues and solve those within a very short time as the
online issues are business impacting.
 Investigating various data related issues and resolve the issues in minimum time
and with effectiveness as per BT SLA.
 Automating the housekeeping procedures which always makes the disk space
available.
 Maintaining data sanity and synchronization across various systems.
 This role demands frequent interactions with BT Clients and with different teams
as well.
 Preparing various performance management reports(daily/weekly).
 Involved in incident management, change management and problem
management.
 Investigating the online issues and solve those within a very short time as the
online issues are business impacting.
 Detailed knowledge of the flow of orders in various upstream and downstream
systems and maintaining data sanity to ensure smooth flow of orders.
 Performing deployments whenever required.
 Working along with Design and Delivery team to make sure that all the artifacts
being deployed in Production are tested and signed-off in both component level
as well as end-to-end environments.
 Verifying release notes and deliverables as per the delivery plan for particular
release.
 Have hands experience into Hadoop
 Presenting monthly service report to platform director.
 Monitoring daily Job loads and solving user related data issues.
TECHNICAL Skill set:

Oracle Proficiency

 Have been working on Oracle 10g and 11g environment for 9 years for analyzing
data issues.
 Extracted data for developing new functionalities.
 Created SQL queries as a part of Automating manual workarounds.
 Framed complex SQL queries according to the requirement and shared among team.

UNIX Proficiency
 Have been working over 9 years on Unix.All main scripts are kept in Batch server in
CMF. In all projects that I worked in did the complete automation for Health Check
Reports and Maintains related for all servers. And some Manual workarounds also
been automated using Unix scripting.
 Have adequate understanding of basic/advance commands for monitoring and
analysing purpose.

Weblogics

 Worked on weblogicservers(4.12) for 4 Years .

 In NAD, MPC(Manage Place Capability) transactions are managed through weblogics.
 Have good knowledge on console, monitoring, troubleshoot and suspend or restart
the servers.

Ab initio Proficiency
Ab initio is a powerful graphical user interface-based parallel processing tool for ETL data
management and analysis. All the scripts and business related logics in CMF are maintained
in this tool to process data.
 Have assisted Development team in identifying areas of improvement in the existing
graphs of Ab ignition for better performance.
 Have highlighted defects in the existing graphs to Development team for fixing the
same.

Hadoop Proficiency
 Have assisted Development team in identifying areas of improvement in the existing
code for better performance.
 Have highlighted defects in the existing scripts to Development team for fixing the
same.
 Good hands on sqoop,Hive, and workflows.
PROJECT RELATED SKILLS

Incident Management
 Have worked in Incident management for 9 years. AMDOCs Clarify Tool used to
handle Incidents, Service Request and Problem Records.
 Have good knowledge of handling Incidents within SLA and RFT. Major target is to
resolving issues faced by the user while accessing the application Event manager
with the measures - Right First Time (RFT) and Cycle Time (CT).
 Have worked in many escalated issues which were outstanding and were dealt with
all interfacing teams in E2E journey over multiple calls/conference session.

Change Management
 Worked in Change Management for 9 years.HPSM Tool mainly used to raise and
implement Change requests.
 Have participated in many Major/Minor Release based change request and
implemented the same successfully in LIVE.

Job Scheduling
 Control M Tool and Autosys used for scheduling scripts deployed in LIVE as different
jobs.
 Have worked in this tool for 9 years.
 Have excellent knowledge of Monitoring, amending, creating new jobs in Control M.

Load Balancer
 Worked on ZXTM load Balancer for 5 years. As NAD has dual site resilience, load
balancer is being used in order to maintain the traffic in live.

During this period under gone ITP Training

UNIX,SQL, PL/SQL, C, JAVA,DBMS, BASIC TELECOM and Behavioral Training.

Academic Credentials
MCA from J.N.T.U University.
Personal Details:

Date of Birth : 21st July 1988

Languages Known : English, Telugu and Hindi.
Gender : Female
Marital Status : Married
Preferred work Location : Hyderabad

All the above facts and information given are true to the best of my knowledge.

Supriya Bachu