NILANGSU MITRA

Mobile No: +91 9945139139 | 9900036139| Email ID: [email protected]

SENIOR TECHNO-MANAGERIAL PROFESSIONAL

BANKING & FINANCE || IT || TECHNICAL CONSULTING & SERVICES

Executive Summary

• Microsoft & PMP certified, MTech. professional; 18+ years’ experience in Fortune 500s across diverse
domains
• 8+ years in Leadership role with Banking & Finance domain
• Currently working as Technical Project Manager, Tech Mahindra
• As Program and Technical Delivery Manager at Credit Suisse take E2E ownership of multiple Enterprise
Applications in parallel
• E2E Project Ownership for 8+ years; requirement gathering & planning road map to execution,
implementation and support
• Designed and implemented innovative systems & processes, and streamlined existing ones for business
excellence
• Excellent People Management; led and developed high performing teams up to 100+ members for past 8
years
• Well versed with Agile & Scrum methodologies, and systems & procedures related to CMMI and ITIL
• Hands On experience with Dot net , SQl Server,Oracle,DEVops ,RPA tools, SOA architecture and having
knowledge on Machine Learning, Data science,Cloud infra management,Having a deep passion of
learning new technologies and as quick learner always updated with cutting edge technologies.

Current Role & Responsibilities

• Managing cross functional/technical(.Net/Java) team of more than 100+ members including

FTE and Vendors .
• Experienced in end-to-end service delivery(fully involved in Finalizing scope,Architecture design,
Budgeting, scheduling, resourcing ,Quality and Risk management ,Execution and deployment)
,change management while focusing on resource & cost optimization and building excellent
relationship with vendors

• Involve in managing product roadmap, requirement prioritization, KPI management

• Involved in project prioritization, resource planning, forecast management

• Responsible to manage Budget, ROI and Customer Satisfaction and Vendor/Supplier management

• Act as the First Point of Contact for all Offshore IT Outsourcing Vendors from IT Outsourcing GRC
perspective

• Providing all metrics to IT Leadership of day-to-day activities and risks on an ongoing basis

• Preparing and presenting all metrics to senior management meetings

• Working closely with respective vendor service managers for IT Outsourcing GRC related initiatives

• Supporting Annual Contract renewals for vendors and ongoing SOW change management

• Participating and monitoring performance of vendors along with their managers

• Monitoring vendor SLA performance and supporting RCAs for failures or non/ under performance

• Working as Single Point of Contact for any Audit related issues and activities.
 • Responsible for all IT Outsourcing vendor compliance/ audit related planning, evidences and tracking

• Managing fifty seven Market Risk applications under Risk Portal & Security Server (Global Tool for
user Authorization and Authentication for multiple application for Credit Suisse)

• Managing AURA migration project where all these applications’ access management will be migrated
to AURA. Also managing regular GARS Review process as review owner

• End to end project management starting from project initiation, requirement and scope analysis,
estimation and design, providing solution and coding, testing, deployment for multiple product
valuation projects and enhancements

• After getting signoff for BRD involved in preparing FSD, SAS, WBS and scheduling of project

• Allocation of work and micro monitoring up to the project completion. Guiding team members and
mentoring team

• Creating various metrics and accumulating work information data to prepare work information report

• Performing periodic variance analysis of the project to analyzing the status and health of the project

• Communicating regularly with various stakeholders including onsite managers and Off shore LOB
head

• Participating in various continuous improvement projects and worked as a SPOC for LOB for CI team
and helped to increase more awareness and participation within LOB

• Created SharePoint site with multiple tracker to improve the process workflow, helping in regular
production support and tracking regular ad hoc work which give a transparent view to all the location

Technology and Strategic Leader – Key Milestones

Tech Mahindra Delivery Engagement Head Since Dec 2018

As Delivery Engagement Head, of India’s largest PSU bank global IT unit owning all applications for Retail,
Mobile,Infra and responsible for smooth functioning of Internet and Mobile Banking of the bank. Managing a
team of 100+ members across multiple location.
E2E ownership of multiple Enterprise Applications in parallel.

Credit Suisse Assistant Vice President (Techno Manager) Since Dec 2015
As Technical Delivery Program Manager, pioneer strategic platform initiatives using emerging technologies to
solve business problems. Lead a 100+ member IT team. Drive enterprise platform deliveries, collaborating
with QA and BA teams.
E2E ownership of multiple Enterprise Applications in parallel.
Product Owner for 15 + products and applications and Solely responsible from budget approval for
enhancement to Pre Sales support ,Stakeholder and Business management to market those products.
Managing L3 team following ITIL process for last 7 years
Manage ~20 enhancements and development activities for 57+ global applications, monthly.
Lead 20 developers’ L3 Support Team; resolve ~50 critical bugs across all 57 applications, monthly.

Risk Portal & Security Server Application

Global Tool for user Authorization and Authentication for 57 Market Risk Applications used across all regions
and divisions. Provides a framework for defining, storing and retrieving user permissions to Credit Suisse
applications.
Led multiple enhancements, migrations and performance improvements.
Aura Migration. Successfully migrated 15 applications’ access management to AURA. Resolved Security Server
decommissioning issues. Introduced sync component, enabling security server to work in back end with Aura.
Product Enhancement; Introduced Approval workflow change; enabled Audit trail; reduced L3 issues by 67%.
Performance Improvement. Time to load pages was zeroed down from 15 minutes. Changed Hardware
settings; changed common menu settings and working logic, replaced dynamic with static loading.

PROVE Application
Global Tool used by Top Management to evaluate Credit Suisse products. Provides a governance framework,
comprising valuation models aligned with market conditions, designed to evaluate products with varying risks.
Led multiple development and support projects that included Design of Approval workflow change,
development of 7 new pages; resolve bugs (from 10, reduced to 0 to 2 bugs per month).
IM – PROVE Program. Design, develop and implement enhanced version of PROVE Application.
Architecture transformation; Replaced 3 tier to MVC; ensured loose coupling of components; introduced Linq
database.
Integrated data model with other applications in the backend, enabling automated product evaluation.
Introduced technological changes at UI level using Angular JS, making it more user friendly.
Performance Improvement; introduced UI caching and improved database structure and storage procedure.
Loading time for month end data reduced from ~7 minutes to button click.

MarsNet Application
Global Reporting and Analytics Application, accessed by lakhs of users, both internal and external stakeholders,
across regions.
Addressed major escalation, leading to loading failure of 5 major pages. Did RCA and resolved issue;
collaborated with product owner, other application owners and business users. Enhanced database hierarchy
structure; replaced dynamic loading by static loading. Archived old used data and optimized roundtrips.

Wells Fargo Technology Lead (Brokerage) Dec 2011 – Dec 2015

Part of Brokerage Technology Business. Led a 25 member team. Managed 7 critical live Applications, with
stringent SLAs of 1 hour and high escalation points as data from these applications provided inputs to Bankers
of Wells Fargo, US.
Application Owner
Of the 7 applications, designed 3 Applications from scratch. Designed the Architecture, did scope analysis,
estimation20 and planning. Created WBS, FSD and technical specification. Took ownership of deployment,
testing coordination and UAT.

Supervision Application: A supervisory and compliance surveillance system, used to review and manage risk by
monitoring trade and account activities. Provides a comprehensive overview so the Branch Managers can focus
on warning signals of potential issues.
Regulatory Focus Application: Provides Wells Fargo Advisors with a reserve formula allocation engine and
assists Regulatory Reporting group to comply with the Customer Protection Rule.
Mutual Fund Breakpoint Application: Financial Advisors perform mutual fund breakpoint calculation online
through MFB. It generates exceptions for discrepancies between actual and calculated sales charge percent
charged.

System and Process Improvement Initiatives

Designed and implemented innovative systems & processes, and streamlined existing ones for business and
operational excellence.

Automated Batch Monitoring. All 7 applications involving batch jobs, required manual batch monitoring and
analyses. Created automated script tool; ensured 100% automated batch monitoring. Saved 100 man hours
daily. Significant cost saving. Received Awards and recognition. System was implemented by other teams
across LOBs and standardized across Wells Fargo.
Automated Matrix Reporting. Monthly Activity of Leads to collect and compile data from different sources,
convert to Excel and prepare consolidated PPT presentation for senior management. Automated entire task,
using sharepoint & Microsoft technologies. Saved 640 lead hours monthly across Brokerage LOB. Replicated
by other LOBs and by leads in US.
Resource/Work Allocation & Tracking Tool. Created Sharepoint tool to manage and assign work, monitor
resources and jobs on a single site. Initiated for Brokerage LOB. Ensured resource optimization. Acknowledged
by other LOBs and accepted as standardized toll across Wells Fargo.
 Dell International IT Project Management Senior Analyst
Oct ‘10 – Dec’ 11
Started in an IC role and moved up to leading a team of 10 resources. Took E2E delivery ownership of 7
projects.

Dell Mobile Care Web Tool Project Owner

Web based customer support tool used by all global Dell customers to claim warranty support.
E2 E ownership from gathering requirement, design, development, rigorous testing to deployment and post
deployment support.
Came up with mobile and laptop versions; deployed as separate site with link mentioned on Dell website. A 7
pages superfast user friendly site using light weight components and .net technology. Received much
appreciation; in use till date.

Career Progression Snapshot Prior to DELL

Company Name Role Duration
WIPRO Module Leader Feb 2010 to Oct 2010
IBM System Engineer Aug 2008 to Feb 2010
Price Waterhouse Coopers Senior System Consultant Dec 2006 to Jul 2008
Westgate Technology Consultant Aug 2006 to Nov 2006
Techno India Group Software engineer Aug 2001 to Jul 2006

Academics & Value Addition

• M. Tech from Allahabad Agricultural Institute (Deemed University) in 2005

• A level and B Level from DOEACC in 2001 & 2003

• 12th from West Bengal Council of Higher Secondary Education in 1993

Certifications:

• Microsoft Certified Professional

• PMP

Personal Details

• Date of Birth:28th Oct, 1975

• Hobbies:Reading, Music and Traveling

• Languages Known:English,

• Address:Flat 329, Pyramid Mahika, B- Block, Shivanahalli, Jakkur Road, Yelehanka, Bangalore

Preferred Location:Bangalore and Open to relocate

Managerial Skills:

IT Strategic Planning & Execution | Project Management | Software Development | Global Service Delivery |
Quality Assurance | Vendor Development & Management | Operations | Process Improvement | Supply Chain
Management | Production Support | Technical Support & Consulting | Training & Mentoring | Relationship
Building | Team Management

Technical Skills
Open Source Server ASP.NET (C#, AJAX, WCF, LINQ)
SW System / Languages SSRS, SSIS / JavaScript and VB Script
Platform / Database SharePoint / SQL Server, Oracle
Server
Design Pattern/ MVC, MVP, MVVM, SOA, Gang of four
Architecture
Tools VSS, TFS, Subversion, AutoSys, AnthillPro, Microsoft Project, Sample Manager,
Shift Vision, AURA